Insightrix Communities vs Zendesk

Insightrix Communities has 13 reviews and a rating of 4.54 / 5 vs Zendesk which has 2407 reviews and a rating of 4.35 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.54 / 5 (13)

4.35 / 5 (2,407)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

November 26, 2019

October 25, 2020

Pros/Cons

  • Pros

  • -Visually attractive -Ease of navigation -Concise and well written surveys -Can contain video and audio

  • Easy to use with mobile hardware and very easy to see what you have entered in context. The fields are quite legible and the fonts are easy to read

  • Cons

  • Video clips can be hard to view in some surveys but this has gotten better recently which repaired the one frustrating factor I experienced.

  • I am mostly frustrated only with the logging in, if you make an error on the logging in I wish it would tell you whether l User name or password is the error

  • Pros

  • The interface and side menus are great and the easy of use.

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A

FrontRunners

2020

Advisor Recommendations

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N/A

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux