Mobilize vs Zendesk

Mobilize has 33 reviews and a rating of 4.73 / 5 vs Zendesk which has 2406 reviews and a rating of 4.35 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.73 / 5 (33)

4.35 / 5 (2,406)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

November 13, 2019

October 20, 2020

Pros/Cons

  • Pros

  • More engaging alternative to Slack. The platform is very user friendly, has an intuitive layout, and overall is a great platform for engaging a community virtually.

  • Very simple for participants to stay up to date and join the conversation directly from email. Very user-friendly!

  • Cons

  • The only improvement I would like is the ability to write descriptions of files uploaded in groups so that people can search for them and understand what they are before downloading.

  • We came on pretty early and not many features were set in place yet. It pushed us back on on boarding our members to the platform.

  • Pros

  • The interface and side menus are great and the easy of use.

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

FrontRunners

2020

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A

N/A

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux