AccuLynx Software


 

AccuLynx is a cloud-based CRM and business management application with iOS and Android apps designed for the roofing, gutter, siding, windows and other exterior construction trades.

Contractors can use AccuLynx to manage every aspect of business including sales pipeline, CRM, projects, production, scheduling, task and activities, communication, estimating, workflows, material ordering and reporting.

AccuLynx provides tools to help users manage jobs from an initial lead to final invoice, ensuring everyone has the most updated information in real time.

The solution offers the ability to order aerial measurement reports and materials, take photos and store documents. Users can access job photos, videos, permits and other collateral necessary to complete the job. Its reporting tools provide information on team performance, status of jobs and financials.

AccuLynx is best suited for small to midsize companies with up to 50 employees that work in specialty trades including residential roofing, siding, masonry and remodeling.

 

AccuLynx - Access on tablet
 
  • AccuLynx - Access on tablet
    Access on tablet
  • AccuLynx - Reports
    Reports
  • AccuLynx - Dashboard
    Dashboard
  • AccuLynx - Create estimate templates
    Create estimate templates
  • AccuLynx - Task management
    Task management
  • AccuLynx - Convert estimates to orders
    Convert estimates to orders
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

46 Reviews of AccuLynx

 

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Software Advice Reviews (37)
More Reviews (9)

Showing 1-20 of 37

Brian from Pressure Point Roofing, Inc
Specialty: Roofing & siding
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great for Roofers

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

They do a good job of customer support.

Pros

Has the ability to keep track of everything you will do in regards to a CRM. Lots of insight from users to constantly adjust to needs

Cons

Does not use Outlook for calendaring. Had to switch back to Google to accommodate this. Other than that it is a great program

Review Source
 
 

beveryly from Advance Computer Forms Inc.
Specialty: Engineer
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Team Synchronization through Acculynx

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

* the most interesting benefit from Acculynx is that it connects every each members of the team so that the same goal is always aligned and done as planned

Cons

* I have no negative thing to say about Acculynx instead it's a highly recommended since it gives any information needed by the team

Review Source
 
 

Jesus from Dio Implant Philippines Inc
Specialty: Engineer
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Unlimited file storage using Acculynx

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

* aside from it's main purpose as project management tool, most efficient feature of AccuLynx is that it has unlimited storage for both documents and photos

Cons

Aside from having a phone call support that they can only offer, i have no other issue using Acculynx software so far.

Review Source
 
 

Andrew from Caliber Exteriors LL
Specialty: Roofing & siding
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The CRM program works well with other apps that are needed when doing our line of work. Has a smooth transition for user friendly process. I would highly recommend to give it a try.

Cons

The app only works on the phone not iPad. But will be fixed.
This is the only con I can think of...

Review Source
 
 

Jesse from EPDR Solutions
Specialty: General contractor
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Convenient but over priced compared to competitors.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

They have been in the space for a long time, the platform has evolved to better support the company's that use it.

Cons

They are way over priced for an automated CRM. If they don't adjust pricing to be more in line with competitors they will continue to lose market share to competitors who are much more reasonable and have comparable/better services.

Review Source
 
 

Lacie from D.K. Mason Roofing
Specialty: Roofing & siding
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great Product!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to use. It has too many features to take care of all your needs. It is so easy to track all of your jobs from start to finish.

Cons

The only thing i don't like so far is that you cant do very much from the mobile app. Like you cannot create an estimate from the app.

Review Source
 
 

Dawn from Alvarez Roofing Inc Non Profit
Specialty: Roofing & siding
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Very computer friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My life is so much more organized. I can go home on the weekends and not have to worry about what needs to be done or where I may have put the file. It feels good to be able to share with my boss when she is away from the office and show her profit and or losses.

Pros

It will help with a lot of organization. I was tired of having paper trails all over and I was so less stressed to have everything on one program from lead to completion and final payment

Cons

The only thing I think that would benefit this software and be more valuable is if it had a face recognition time clock for the employees.

Review Source
 
 

Elias from Roofing
Specialty: General contractor
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

It has been good it get.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and self explanatory. It is r ally quick to write a estimat. I like it that is 100% web base

Cons

The cost alittle too much I think. Sometimes our emails don’t get through. Also it not user friendly outside of roofing Siding and gutters

Review Source
 
 

Katelyn from Legacy Restoration, LLC
Specialty: General contractor
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

It's easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Other than that it's great!

Pros

I love the new @Me feature - I can easly look at items that apply to my position and job duties; especially if someone has specifically called me out to complete something.

Cons

I'm not a fan of the new Documents section - I want to have all the folders available on the dashboard of the documents section for easy uploading access.

Review Source
 
 

Katie from Above All Consultants
Specialty: Roofing & siding
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great for non-insurance work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very user friendly and intuitive for basic non-insurance work. Very nice employees. Ultimately, we decided not to use Acculynx anymore because we needed the ability to export our files to Xactimate. Nice program for roofing companies who don't need that function.

Pros

VERY user friendly, nice design. Payment tracking and production tracking are great. Love the date stamped communication with internal team members.

Cons

Unable to export photos and documents to Xactimate for insurance jobs. Invoicing within the program is possible but not practical for printing and sending to clients.

Review Source
 
 

Christina from Allstate Roofing
Specialty: Roofing & siding
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Very good for organization!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Over all, very good software, keeps you organized and very easy to use.

Pros

Very accessible! Computer at the office, at home, from your phone! You can even request the desktop sit on your phone to utilize all functions from your phone.

Cons

Have to be careful with estimates.... You can play with the profitability percentage but ensure its high enough to account for for all taxes in your area because it does not account for it when calculating the net profit at the end so it looks like you made more than you did.

Review Source
 
 

Drew from Shake Guys
Specialty: Roofing & siding
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Average management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Decent software but could be much better with the right professional input. CRM side works really well, estimating is also good, project management is lacking overall. Connection issues and field app upgrades needed.

Pros

Templates for estimates, importing estimates into PO's & WO's, photo & document management. CRM is adequate for most sales force.

Cons

Scheduling calendar is very out dated, need Gantt charting without PO or WO dependencies (DHTMLX). A dash board that can filter the jobs from current to past with existing status and other filters such as names, dates, trades, sales person, project manager, etc... Field app that utilizes the calendar. Field app that can see all orders. Connection issues with good signal strength in the field.

Review Source
 
 

Meghan from ABC Roofing Corp.
Specialty: Roofing & siding
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Great program for Roofing Contractors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall an effective program and now I couldn't do this without Acculynx!

Pros

Able to keep an accurate record of communications with customers as well as supplies we have orders. We like that we can upload documents to the customer portal and share them with all staff members even when the estimator is in the field.
Acculynx also tracks the phone calls that are made to the customer from the mobile app and tracks all email communications with customers which allows to ensure our staff are providing the proper attentention to the customer and it also allows me to pull the customers portal when a customer calls and says "I never heard from your staff" I can pull it up and even share it with the customer. I can also track orders and invoicing as well as payments.

Cons

The calendar is a flaw, if you have a lot of service personal (They are coded by different colors for each employee) there is a lot of colors! I wish they had an option that would allow you to create separate calendars, example: one calendar for repair crew and a separate one for estimators and instead of colors place them side by side. It gets overwhelming with a ton of colors

 
 

Sue from 970 Services LLC
Specialty: Roofing & siding
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

good program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

At first I didn't think this program would do all it needs, but I am wrong on that front. It does help us out a ton.

Pros

The program easily keeps people in the loop as to job status, tasks, calendar, payments and more. Familiarizing with it takes some time but is worth the effort.

Cons

each email FROM acculynx to a user (from the same job file) creates a new email address for the sender. I have to go into the program to reply to emails, as there is no definition as to which job within the email address. I do not have the app on my phone.

 
 

Katelyn from Roofing
Specialty: Roofing & siding
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Training is efficient, product is good to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Having all the jobs lumped into 1 job overview folder, being able to track the money that has been paid and spent in materials, as well as profit analysis on each job.

Cons

when we have big general contractors that we have multiple jobs under- it is hard to organize that because it lumps all the project managers and supervisors into the same jobs- when they should be separated.

 
 

Caleb from Fraser Shingling & Exteriors Ltd.
Specialty: Roofing & siding
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Becoming a slick system but also is less customizable every year

Ease-of-use

Functionality

Product Quality

Customer Support

It's a good program if you only price on a markup basis and if you have very little labor line items and are in the US.

Pros

Can access anywhere.
Clean and visually easy to find the information you need on a screen (compared to many other programs)
Now able to control how measurement numbers are used to generate material and labor quantities. (used to be a limited feature)
Eagle views can be imported directly into estimates and orders.
Estimates can transfer directly to orders.
Some control of file workflow
Some ability to group multiple jobs under one homeowner.
Can create estimate off of mobile device.
If you are a US company there is integration available with Major suppliers.
Support is quick to get to problems.

Cons

The longer we stay with the program the less control we have over the way estimates, orders, and jobs are handled.
New updates have made having a standard price list practically impossible within the program. By this I mean they are pushing for all quotes to be based on cost and Margin. This causes problems when there are agreed or dictated rates for work with insurance companies and contractors. Some manual over-ride of cost to state the preferred charge per unit is available but this causes job cost breakdown further down the line with the order process.
Emails directly from the program are possible but are unreliable. Easily one third of the recipients will have the acculynx email end up in a spam filter and quotes are easily missed until an owner adds us to a safe list. This problem doesn't exist when emailing from our regular gmail. Any change in email subject line while replying will cause the email to be lost by acculynx.
Despite being able to indicate who the primary owner and the sales owner are on a job, generating a sales report allocates all sales to the person listed as the sales owner. Should you have a production manager who would take on the job as primary owner the sales rep will no longer show this job as credited towards their sales. Effectively making either the sales or primary owner categories useless and sales reports inaccurate.
Recent program changes have removed the ability to have labor and material applied to one item. They must now be show separate. Their assumption is that only one or two labor items will be used for a roofing job, siding job, etc. If you have labor rates for underlayments, accessories, flashings it becomes cumbersome to always ensure these items are added to every estimate and results in an overly wordy estimate.

 
 

Brian from Pressure Point Roofing, Inc
Specialty: Roofing & siding
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Good program but caters to bigger companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

nope

Pros

It has been a solid program with few issues. Customer service guys are really responsive and they will find out answers to issues that they do not know.

Cons

Changes to program with little or no heads up with whats going to happen. It seems to cater to larger companies who need less individual functionality

 
 

Harley from Due Process International, LLC
Specialty: Construction manager
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Acculynx Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I utilized this for a mid size restoration and remodeling company. It is a full service management program for construction, remodeling and roofing companies

Pros

Excellent project management, billing (easy tie into Quickbooks), invoicing modules

Cons

Estimating program is burdensome and difficult. It is not intuitive, would benefit with a tie into a standalone estimating program such as Xactimate.

 
 

H Kent from Due Process International, LLC
Specialty: Construction manager
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Comprehensive System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I utilized acculynx for a year and it is superior for accounting and tie into quickbooks, invoicing and management of projects.

Pros

Easy tie into QuickBooks and superior billing, invoicing and receivables. Excellent project management and job costing.

Cons

did not like the cumbersome estimating program and it does not tie into Xactimate which is a far superior estimating system

Advice to Others

Excellent for job management and accounting but estimating is cumbersome.

 
 

Ronnie from Morales Brothers Constructions Services, Inc.
Specialty: Residential remodeling
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great software for a one trade professional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I used Acculyx for about a year. It was great for lead and job tracking. The dashboard easily displays your projects and those upcoming.

Pros

It isn't complicated to use and very easy to upload client info and new leads.

Cons

Basic plan only allows 5 users and doesn't allow you to share job info with clients.

Advice to Others

Great for the one trade professional. Take the time and learn it.

 
 
 
Showing 1-9 of 9

Stan from Pacific West Roofing
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Review of Acculynx.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

it's 85% of what we want. We want it to go to 95% so hopefully you listen to users suggestions.

Pros

It is fairly intuitive for newbees and easy to follow through the job progress. All of the features are good especially in the products catalog except when we want to have options like instead of " pieces" we would like to translate to "SQ" so that we order 12 sq instead of 12 sheets of plywood. This is a huge profit and yes the sales guy needs to pay attention and do the math but the option to switch to SQ would have saves our ass.

Cons

It would be nice to have the pricing automated like it did before Allied sold out. The other desire would be to have a place in the products catalog where we could pre-determine what was coming directly from our stock in the shop so that there would be 2 orders: 1 for supplier for delivery and 1 for the shop guys to load for the job. This would eliminate a ton of time and effort by office staff and shop guys from running around the yard. I also think that when this new reports program comes out it doesn't continually increase our costs every time there is an "improvement" in the program.

Review Source: Capterra
 

Amanda from My Affordable Roof
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Great software essential for biz!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love the support team and software functionality. Acculynx is necessary to be successful, especially in big business. I’ve been with them for over three years and they’ve helped me reach the “next level” in the industry. I’m so thankful for all the help Acculynx has provided over the years.

Pros

Easy to use and my team’s communication has improved tremendously.

Cons

The software is expensive because as your business grows, the cost increases. My team went from 30 people to 100+ and my overhead has taken a hit. I am willing to pay because I can’t function without it.

Review Source: Capterra
 

Rusty from Pyramid Roofing
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Acculynx

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

-Reporting capabilities
-Quickbooks integration
-e-signature capabilities

Cons

-Production calendar
-Photos don't upload in desired order
-Hard to transfer information from one location to another

Review Source: Capterra
 

Cameron from Above roofing
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Fantastic young company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Acculynx made pulling up clients very easy

Pros

Integration with abc supply pricing/ordering, google calendar, and gmail.

Cons

Complexity, there is a large learning curve to really understand acculynx and use it to its fullest extent. There are training videos and live help, but it really needs to be simplified.

Review Source: Capterra
 

Leslie from Melvin Mills Roofing

April 2018

April 2018

A well-supported roofing-specific CRM that integrates well with Quickbooks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to integrate all our CRM and project management functions into one software that also works with our accounting and time clock programs has been invaluable.

Pros

The fact that it's industry-specific means that the software works well for us without having to adjust our business processes to suit its native workflow. But they really have shined on the customer service side of things. They have always been so friendly and responsive any time we've needed help with anything, especially during the setup phase and when we were working on a 3-way integration with two other 3rd party software programs. AccuLynx has truly streamlined our work and allows us to manage a large number of concurrent contracts with a level of detail and awareness we were unable to achieve before.

Cons

There's a definite learning curve to it. The functionality is robust - it just takes a while to learn what you need to use and what you don't and figure out where it's all located. It's not the most intuitive user interface I've ever used, but I recognize that it would also be pretty difficult to pack that much info into the more streamlined, simple UI styles that are becoming the preferred choice.

Review Source: Capterra
 

Christina from Stone Creek Roofing & Exteriors

April 2018

April 2018

As a Marketing Manager, I love this software to keep track of Leads.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As a whole, my company uses this software to send invoices to our customers and keep track of leads and what the project status is. It's very user friendly and easy to use.

Cons

There is nothing negative about this software. I recommend it to every business out there who needs to invoice out and keep track of leads/projects.

Review Source: Capterra
 

Robert from Universal Computer Supply
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

An excellent product, especially for contractors that are operating by the seat of their pants.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

over time Acculynx was able to be configured to run the entire roofing business from start to finish. All resources for all employees to be put inside this program. Being able to see what you installed, which includes your entire bill of material, is excellent.

Pros

Templates makes providing detailed estimates to customers a lot easier than what you are probably doing now. The messages, that are updated in each customers profile, makes it easy to keep your team on the same page. If you have an issue, the tech support staff is excellent. For field user, the app is like carrying the portion office that you need in your pocket.

Cons

Improvements need to be made to reporting and the production calendar. Adding the ability to search on repairs and warranty would be a nice feature.

Review Source: Capterra
 

Caleb from Fraser Shingling & Exteriors.

March 2015

March 2015

Established and Adapting

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

For roofing and siding specific software this is probably the oldest one out there. Especially when you look only at the web based platforms. There are many newer companies that are looking to take them on now though.

We made the switch to Acculynx 2 years ago. From the very beginning it has greatly increased the quality of information being retained from job start to finish and the interoffice comunication. There are a lot of certain things about it that we have small annoyances with but realistically they can't make a functional software that is both easy to use and perfect for everyone.

There are many times that this has saved our behinds by being able to access a back up of the original file documents and photos. No more going to find the paper file to get an answer. Or calling the estimator or crew and ask them to remember their visit from last month.

All photos and doucments and comments and emails can be run through the program and access from virtually any device at any time.
The message board has come in hand with some small claims as each comment is permanent and has a date stamp we can prove activity, attendance, and contact attempts should someone claim lack of due dillegance on our part.

That said. We have found their email service to be unreliable, It often ends up in spam filters and if the email address is wrong we won't receive a bounce back notice. And it doesn't comply with the new Anti spam laws (for canada). Instead we use our regular email service.

As an update on the previous comment. They have changed their 1800 number so it works for Canada now.

Also the features checklist isn't accurate here.
It can handle Billing and Invoicing, though it is more functional in conjunction with Quickbooks. (will integrate with quickbooks.)
It does do job scheduling, lead management, permit management, purchase orders, supplier management, task management, client communication,

One tip though. the initial transition can be rough to start. Whatever you think you will need for training and initial setup. Double it. We got 75% ready and then started using the program and most of our frustrations have been our own fault. Take the time to get it completely set up and run everyone through exactly how you want it used.

They are constantly up dating the program and some major changes are coming in the next year that will put them out front in the roofing software game again.

Review Source: Capterra
 

Mike from Ottawa Roofing

January 2014

January 2014

After 1 year of using the program

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Acculynx is a great way to be organized, efficient, and know your costs on everything. It syncs easily with Quickbooks. There are good analytical tools, estimates look very professional and always impress the customer.

Once you get familiar with the layout, you can spend more time waiting for it to load then actually clicking and typing. On Thursdays they do their system update, so sometimes a feature will be suddenly removed, added, or changed without notice. Usually its minor, but sometimes they change things that worked perfectly fine, and other times, the feature you do want to see changed, never does.

As with any system, it requires constant data entry. Keep your prices up-to date, have someone managing the customer files and keep them up-to-date.

Its a very useful system if your looking to make the change from having everything piled up on your dashboard. It doesn't cost much to get started, and you get several training sessions included.

Oh ya, if you're in Canada, the 1-800 number doesn't work there, so you'll be calling long distance for support (limited to daytime hours only).


Review Source: Capterra