Quality for all size projects

Started using ConEst directly from ESTMAT 2000. Since I developed a database for Est2000 it was very easy for me to make the transition to ConEst. Great experience especially for all size projects.

Pros

The flexibility to create assemblies catered to the way I estimate is the best feature for my method developed over the last 50+ years. Adding items to the database is a feature I appreciate and it appears there might be an unlimited amount of data that could be added.

Cons

I am a little piqued about the support charges also. Maybe there could be an adjustment since it appears several users are upset about the charges where it seems to be more economical to purchase the system again instead of paying for the support over several years time. However, due to the intricacies of the system the, maybe once the user gets it setup to suit their requirements there would be no need to update unless there is a failure in the operating system.

One of the top 3 programs in the Country

Overall my choice as the best program available.

Pros

The auto labor feature taking into consideration many aspects of the installation...

Cons

The amount of yearly fees are an issue. Trying to get Support on weekends is tough and we work a lot of weekends.

GREEDY!

This company is the poster child of the lackluster customer service that exists with many software companies that exploit a revenue with perpetuity business model. They want to sell you the software to install locally on your computer, then they want to sell you a subscription based "support and upgrades" package for each 12 month period following. If you let the subscription lapse and then intend to renew, they will not adjust the end date on the support... instead they expect you to pay full price for less than a year's worth of support. Nevermind the fact that you received absolutely no benefits during the lapsed period, they will constantly remind you that their software team didn't stop working during that lapse period, as well as how unfair any concessions might be to other customers that pay the same price with no lapsed periods. They clearly don't understand the notion of overhead or their own ability to build in average lapsed periods into their support pricing. They are greedy, greedy people, whose only goal is to sell you on the software upfront. Once you are a customer, you can forget about ever being treated with value and respect again.

Very satisfied with the program

Pros

Up to date program and easy to navigate after a few lessons. Makes the quoting easier and more professional

Cons

Adding additional licences is expensive , would like to have the ability to have the database shared remotely

Very Good Tech Support to work with

Pros

The tech support is among the best of all the different technology companies I work with.

Cons

I'm the IT Guy who supports the product, so I have very little experience with the actual utilization of the product and no real comment.