CrewTracks Software

5.00 / 5 (10)

Our advisors have recommended this product 6 times in the last 30 days

About CrewTracks

CrewTracks is a web-based construction and field service software system. The system is suitable for mid-size concrete, heavy/highway contractor and paving companies in the United States, Canada, United Kingdom, South Africa, Australia and New Zealand.

Project scheduling, a key feature of the system, allows users to schedule jobs, crews, equipment and materials. Users can also check if a resource is already scheduled on another job or crew. Other features include bid management, project management, accounting and job costing and service management.

The system is compatible with desktop computers, Android phones, iPhones and iPads and allows users to work offline with no Internet connection. All data is automatically synced once devices are back on a d...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

10 Reviews of CrewTracks

Average User Ratings

Overall

5.00 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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August 2020

Ali from Stealth Energy Group

Verified Reviewer

Company Size: 11-50 employees

Industry: Oil & Energy

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

The Ultimate Review

Customer service for me has been outstanding. The guys are always helpful, always return calls and if they don't know they will figure it out.

Pros

Takes way less time to complete on the user side, can add pictures and notes for clients. Can incorporate all of the aspects of our business on it. Of course it's only as good as the quality we receive in the office. We can export a ton of reports that has helped with a lot of items. The ability to custom add in items is great as well.

Cons

Sometimes we have connection issues but that results from our location. Would love to be able to kick schedules back to employees and make them revise with a pop up or a notification to them. Have the employees be able to review their time on the app. Also a simple clock in and clock out user and maybe a way to link schedules if I have three for one job. With documents it would be great to have the ability to send off for approval or something so when it sucks we can kick it back to the crews for them to redo. Soon enough they would do it right the first time.

Reasons for Choosing CrewTracks

The ability to track our equipment, materials and time in one simple service. CrewTracks really could take over the whole market with this ability to do all three together. The people and support sold us on the product. In a world lacking in customer service you guys are nailing it for us.

December 2018

Carrie from Landscaping/Hardscaping/Snow Removal

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2018

Growing app provides easy tracking

I highly recommend this software to all companies no matter what it is you do. It is so easy to schedule and track your day to day jobs and makes billing super easy. It makes my day go quicker because I don't have to be on a guessing game and don't have to keep going back and forth with the Supervisor or the employees as to what was done and how the property looked when they left.

Pros

Being able to enter information quickly and with only a few steps makes it easy for even the crew to pick up. The appearance and color scheme is appealing. There are a lot of features and you are given the option of selecting which features you would like to use just by a quick click. The gps and live events options make it easy to see where the crew is and what it is they are working on. By having the photo and notes capability it makes it easy for the crew to snap pics of before and after the service has been completed. Further, they can make note of concerns on the property without having to write everything up on a separate sheet of paper. The real time processing makes it easy to bill at the end of the service so there is no payment delays. The app is consistently updated with newer and better options so if you come across something that you would like to see in the software, chances are they are already working on it.

Cons

I currently haven't experienced any cons and have been using the program for over 9 months. If I do come across something that doesn't work with what I want to do, I just reach out to my rep and he lets me know how to work around it. He actually provides me with the information I need to make my request work where I wouldn't have thought I could make it work.

Response from Brett

Replied December 2018

Carrie, Thank you so much for taking the time to write this review. We love working with you, and you've described exactly the experience we strive to provide for our customers. The last few sentences of your review are particularly gratifying. No software can perfectly meet every need of every company, so we are resourceful and creative in filling in those little gaps. Your feedback has been so valuable in highlighting areas that we can focus in development. We are constantly innovating by combining our vision with customer feedback, and your grateful attitude along with interesting problems to solve have been a ray of sunshine on work we already love. Thank you for being such a joy to work with.

August 2020

Erin from Blast All Inc.

Company Size: 51-200 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Simple to use software that is GREAT for tracking field employees

Crewtracks helped us make the switch from paper timecards to digital. We originally purchased the software to track employee time, however we've started using Crewtracks for so much more. Our foremen have become accustomed to uploading pictures and notes in the app, which allows management to track project costs/production without stepping foot on a job site.

Pros

As a small industrial painting contractor, we FINALLY have a way to track our field employees from our corporate office. Crewtracks allows us to monitor employee hours and performance from afar. We love the ease of use and "simplicity" of the app/desktop versions.

Cons

I wish the sign in/out process was customizable, especially since our crews are working throughout the Covid-19 pandemic. For example... I'd like to be able to track employees' temperatures when they login.

Reasons for Choosing CrewTracks

Crewtracks offered a simpler design for less money. Our small business (50-75 employees) did not need all of the features of BusyBusy. We liked the "stripped down" version of Crewtracks compared to BusyBusy.

July 2017

Nathan from L&S Site Contractor

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2017

This time management product has helped us find and recover cost associated with labor.

Payroll costs are recouped. Digital documentation of job performance and machine tracking.

Pros

We incorporate this in our daily report. Not only do we track each employees time, we also manage equipment time/materials used and documentation of what has taken place on the job site.

Cons

One issue I've had is an error message that pops up stating it couldn't connect to server. I simply click close and it still works. I've brought this to the attention to the folks at CrewTracks and they are currently working on it.

Response from CrewTracks

Replied April 2018

Thanks so much for the review, Nathan! We spend a lot of time showing folks how CrewTracks will actually save money. Your endorsement means a lot. I'll be in touch about the "can't connect to server" issue - curious if you're still seeing it. Thanks again! Update: Just wanted to let any readers know that we solved the "can't connect to server" issue and introduced a feature that replaces the message. Instead of an error message, any time your device loses data connection, an indicator in the app changes from green to orange, or red if something is really wrong. You can tap on the indicator to get details, but CrewTracks will not display an error message. As always, all your updates will be stored on the device, and then data will sync with the office once the data connection is restored.

April 2018

Christina from Pacific Masonry, LLC

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

CrewTracks is a huge asset to both the office and the field!

We utulize it mainly for scheduling and payroll purposes, but there are many capabilities we have not yet taken advantage of.

Pros

The simplicity of it is excellent! Our guys, who are a mix of english and spanish speaking, were able to have the app running smooth in just one week. Anytime we have a question or need assistance, help is a phone call, text or email away. A real person picks up the phone and helps you! The software itself has turned payroll from a nightmare to a breeze and made field ops run more smoothly and efficiently.

Cons

No complaints, it is working out great for us! We had one request, which was a clock-out confirmation warning, and the team at CrewTracks got it done; We now have that feature! I highly recommend this software and also the team who make it happen!!

Response from CrewTracks

Replied April 2018

Christina, the feeling is mutual! :) We love working with you and Pacific Masonry. Thank you so much for this review. Please continue to reach out any time we can help with anything.

August 2020

Jenny from Brazos Masonry, Inc.

Company Size: 201-500 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Best Customer Service in the Busines!

The product is fantastic. I am able to cut payroll in half. It used to take several days, now it only takes one day. Above that, the customer service is outstanding. I have worked with nicest people. Many of them are now good friends.

Pros

The software alone sells itself. But the customer service is steps above other companies out there.

Cons

I haven't found anything I don't like yet!

August 2020

Bianca from Blast All Inc

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2020

The BEST timecard software out there!

Pros

The ability to have employees working on highway construction clock in and out with a photo has streamlined our payroll process!

Cons

A little more customization of the columns within the timecards would be great.

February 2018

Carrie from Primrose Landscaping

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Best User Friendly Job Management Software

I have purchased and learned several software options. CrewTracks is by far the simplest and most cost effective software out there for managing your company's jobs and tracking your crew and productivity!

Pros

It is simple to use and doesn't bog you down with tons of extras that you are forced to use. It works perfectly with our landscape company and we plan on extending to our hardscape crews then moving to include our snow removal when winter comes back around.

Cons

Not waiting to complete training before starting to input customers. Crew Tracks customer service is ready to help in any one and you should take full advantage of that option.

June 2017

Debbie from Kitchen Connection

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

We can finally budget project phases

We use the software to track our crew time via project phase and build expenses based on that. It has helped us fine tune our billing on a monumental level. Really worth it. Also love the GPS tracking feature.

Pros

Easy for our crew to allocate their hours in regards to each project phase - carpentry, drive time, plumbing. Plugs directly into QB too.

Cons

The cell application has different features than the desktop interface. Most of the admin stuff comes from the admin desktop location.

Response from CrewTracks

Replied June 2017

Thanks for the review, Debbie! Glad to hear you're loving CrewTracks.

June 2017

Reyna from Home Makeover AZ

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

This app is everything for for our construction crew

We've been able to budget out how much each job task is actually taking and report and budget back appropriately.

Pros

1. Photo time card in and out 2. Job tracking 3. Work completed while on job tracking 4. Integrates directly with Quickbooks

Cons

Sometimes the software is a little too robust for us, but that's not a bad problem to have. We'll grow into it.

Response from CrewTracks

Replied June 2017

Reyna, thank you so much for the positive review! You have a great business, and we're proud to be a part of it.