Total Service Construction Software
Total Service is a construction accounting and service management system designed for mechanical, HVAC and plumbing contractors working on residential and commercial projects. The system is developed for small and midsize businesses.
There are two main components in Total Service: accounting and dispatching. The accounting application offers contractor-specific capabilities including AIA billing, time and materials billing, support for prevailing wage reports and job costing. It also provides core accounting capabilities like general ledger, accounts payable, accounts receivable and a complete payroll system.
The dispatching module offers features like an electronic schedule board which allows users to drag a call onto a schedule board to set appointments for technicians. The module also provides a map view which allows the dispatcher to see the location of technicians and send out turn-by-turn directions to anyone on-call.
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Dispatch and scheduling -
Profitability analysis -
Service agreements -
Cash flow
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 10
4 Reviews of Total Service
Claudia from Sterling Wiring Solutions
Specialty: Electrical/teledata
Employees number: 2-10 employees
September 2018
September 2018
Disappointed
I would not recommend this software for small businesses. Maybe a large business has the extra man-power to dedicate people to setting up and all the data entry required, but we are not a big business and this was very complicated and time consuming to set up. It felt like we were starting from scratch with this software when we've been in business for 8 years. I was not happy with how complicated everything was, from all the data entry to set up to the layout of the main menu and how complicated it was to find where to go to do certain task. We lost a lot of time and money with this software.
Pros
It could have had a lot of great features, but the set up was too complicated and it is not very user-friendly so we could not use the software.
Cons
Not good for small businesses. The set up is too complicated, time consuming & the system is not user-friendly.
Shannon from Quality Elevator
April 2018
April 2018
Use everyday for all aspects of the business. Customer Support is great.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Customer Support is great, they have great response time. Very easy to work with. Total service helped the company in every aspect.
Cons
New version does not run on certain servers. Need to update your servers before you can run their updated system. They no longer have updates for older versions.
Stephanie from Premier elevator co
June 2017
June 2017
Our company uses this software currently for all of our business functions.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros
Simple system for the most part and trainable with new employees, reports available if properly set up by automated, able to send out reports to customers, employees etc via Internet.
Cons
Support staff is quite delayed in their response time, many times the questions asked have no response or understanding of what is needed, many limitations to this program and what can be produced.
Jennifer from Hamburg Overhead Door, Inc.
January 2017
January 2017
A great service industry product
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
We have been users of this product for over 11 years now. It has grown with us. We are in the garage door industry which does not have its own software. this allows us to easily type up quotes, service tickets and work orders and convert them into invoices easily. There are many other functions the program has that we have not even begun to use. It really has been able to grow with us. We have over 30 techs in the field.
