Expedite Commerce Software

4.92 / 5 (12)

Our advisors have recommended this product 2 times in the last 30 days

About Expedite Commerce

Expedite Commerce, built on Salesforce, is a cloud-based configure price quote (CPQ) solution that helps manufacturing, distribution and communication businesses with quote-to-cash processing, automatic billing and payments. Its key features include order management, forecasting, delivery and documentation.

The application allows manufacturers and distributors to configure product profiles and monitor order and revenue streams. It enables users to track inventory, create proposals and manage third-party fulfillment. With its recurring and usage billing framework, telecom service providers can control tiered pricing and payment cycles. Additionally, the solution assists users with taxation, account statements and disbursements.

Expedite Commerce integr...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

12 Reviews of Expedite Commerce

Average User Ratings

Overall

4.92 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(11)

11

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

January 2019

Ken from Core Health & Fitness - Star Trac, StairMaster, Nautilus & Schwinn commercial fitness products

Company Size: 201-500 employees

Industry: Wholesale

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Great CPQ Platform and Overall Value Proposition

We continue to drive customer-adoption which will further improve the ROI as customers enter their own orders. Old habits die hard. But the Expedite Commerce system is super simple and easy/intuitive to work with and we've seen adoption continue to improve month-by-month. Our internal users have fully adopted the CPQ platform and they love it. They consistently rave about the improved professionalism and reliability of information that is being managed through the Expedite Commerce system. This has had a very positive impact on the sales of our customized products and has become a differentiator for us versus our competitors. We're developing this competitive advantage and building on that story in our industry.

Pros

The system is highly flexible and intuitive and has accommodated our needs to perform CPQ functions. It has also supported our need to manage our Installed Base of products and to allow Parts Ordering after the sale (by both internal support staff and by our customers via ecommerce). Even more importantly, Expedite Commerce has been absolutely instrumental in providing best practices and guidance all the way through the implementation process. They've not just been a "vendor" but more than any software/hardware provider I've worked with historically, they've been a true partner.

Cons

Generally, it's fairly easy to identify missed expectations, but that is not the case with Expedite Commerce. The software and the company have accommodated our needs and exceeded our expectations. The issues we experienced along the way were most often associated with our data or with unclear functional definitions on our part.

February 2019

David from Transaction Network Services, Inc.

Company Size: 501-1,000 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Fully featured, easy to use CPQ, eCommerce, and billing platform

Our company has been driving to digitize our quote-to-cash process while integrating multiple acquisitions. Expedite Commerce has cut the time that we spend generating quotes and increased the speed with which we move orders through to billing. We have reduced our reliance on email, spreadsheets, isolated legacy systems, and manual data entry. Visibility of our entire pipeline from opportunity to invoicing has also greatly improved. EC Billing has been flexible and easy to integrate with other legacy systems, allowing us to consolidate on a single global platform. The eCommerce features have allowed our customers to view their installations and directly place and manage orders through a slick and functional interface.

Pros

Their customer service is probably the best part about Expedite Commerce. The product is very easy to set up and use out of the box, but EC has also been willing to go above and beyond in helping us to customize the solution to meet our unique business needs. For example, they worked with us to create monthly, quarterly, and annual regional billing cycles while adding important validations and protections to ensure the integrity of our bill runs. They have acted as an invaluable extension of our internal IT department in providing the right solutions for our company and our customers.

Cons

I don't have any significant complaints about the Expedite Commerce solution. Their Service Desk has quickly resolved all issues that we have raised, and they have steadily added features and implemented requested changes in a timely fashion to keep our projects moving forward.

February 2019

Chris from Frame Source Direct / EyeOn Eyewear

Company Size: 2-10 employees

Industry: Medical Devices

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Expedite Commerce delivers positive results!

When we launched our business over 10 years ago with a new business model changing from boots on the ground to websites on the internet, we knew we needed a partner with expertise in that field! Everyday was a new challenge only surpassed by the solutions provided by expedite Commerce! Now that we rely on CRM's and CPQ's for our daily operations, it's great to know we have a trusted business partner in Expedite Commerce that has been with us every step of the way and understands our business climate and provides the business solutions to keep us in front of our competition!

Pros

Expedite Commerce has provided the IT solution that has enabled us to grow our business! By connecting our customers and business systems to our websites has increased efficiency and provides a platform for business around the clock, around the web - all of this made possible by their knowledge and understanding of how our business operates coupled with their expertise with Salesforce and responsiveness!

Cons

With the updates and new releases required to stay relevant in today's software world, you need an expert in the field! That is where Expedite Commerce is our business partner that keeps us on the forefront and ahead of the curve when it comes to Salesforce! Their customer service and response time keeps our business flowing efficiently and up to date...around the clock!

February 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2019

More than just a CPQ... Expedite includes Quotes, Orders, Install Base & Agreements in one!

The Expedite team did a great job in getting us to the "Salesforce Lightning Launchpad" and we hope to reach "light speed" very soon!

Pros

Expanded CPQ offering vs competitor products, Knowledgeable design team, Responsive support team, ongoing development & new features

Cons

Template builder was unable to fully model our unique Telecom needs but it has improved tremendously since the first version. Hope to see more expansive features in the future.

February 2019

Angela from Transaction Network Services

Company Size: 1,001-5,000 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Solution partners

Feel like we have a partner to solve our process problems. There are alot of business influences and it is hard to please everyone, we work with EC to design the best possible solutions. They have come up with great ideas to suit our needs, help steer us in the right direction if needed

Pros

Touch and feel of the screens and end product is easy to use and train and follow. clear. Reports easy to write. Billing runs easy to run. Everything seams possible. Helped us streamline how we manage processes. Been able to provide so much information to our internal customers and teams, they have information on their phones and labtops now, instead of us sending them copies of invoices. Design was interesting, we had to think outside of our normal box, EC and the software opened opportunities. Internal audit opportunties. Visibility to see not last records update, but all record updates - auditors loved that. for once we weren't trying to fit a square peg into a round hole, they could adapt for us.

Cons

Not alot, limitations between the software and oracle in regards to inactive records solutions - aligning with oracle. Benefits far outweigh the negatives.