amoCRM Software

Pros

We use this CRM for 1.5 years. In addition to the basic functions, there is an excellent monitoring system: you can track and highlight statistics on any orders at any time. Thus, this CRM is also an excellent tool for in-depth analysis.

Cons

We had rare departures, as we wrote to the support service (twice). All promised to eliminate within a month. But a year has passed, and nothing has changed.

Pros

I have been working with this CRM for 3 years. She has no complicated settings, everything has already been done for me. There is a large selection of applications that can be integrated. In general, a good choice for working with a sales funnel.

Cons

Technical support amoCRM works terribly. To get not even a solution to the problem, but simply an answer to the question, you will be driven from one specialist to another. They themselves can not figure out who is responsible for what.

Pros

Excellent CRM. A huge advantage for me is the availability of the desktop version. While working I have to open a lot of tabs. Losing there is necessary - easy. And I find the desktop program without problems.

Cons

I have not found any flaws for all the time using CRM. Even when there was no access for technical reasons from our side, the support service tried to help us and made recommendations for fixing the problem.

Pros

It is easy to use and affordable and packed with detailed pipelines and surprising features such as the built-in VoIP which enables you to dial directly from the contact’s entry; it records all phone calls so you can playback or monitor the team’s calls.
The dashboard is uncluttered and if you are patient enough to learn how to do it, you can customize the dashboard widgets. The UI brings in the familiarity of social networks with adds to the ease in navigation. The built-in team messaging is ace in adding that collaborative touch.
I quite like the single screen view of a customer’s stage in the buying cycle and how they move through the sales process.

Cons

It doesn’t bother me, but one thing would be that as the business grows you gotta check whether AmoCRM will scale with the business growth.

Pros

When I studied the submitted CRM on the market, then one of the most powerful seemed to me amoCRM and subsequently I was not mistaken. This system is well thought out and well implemented, all functions are combined into thematic blocks. If earlier we conducted a database of clients in online tables and could easily lose contacts or other information (accordingly, we lost some of our potential income), then in amoCRM we see every step of managers, programmers and other our specialists responsible for the work.

Cons

The very process of installing and configuring CRM was complicated and time-consuming, even our experienced system administrators had to spend a lot of time, repeatedly consulting technical support in order to configure all the modules and start the work.

Pros

This CRM, working in the cloud, helped us to optimize the work of our managers, who process customer databases, record their appeals, analyze requests and, as a result, issue recommendations for the further development of the service. So, in amoCRM it's easy to fix everything, from the first user's request and ending with the delivery of the finished project and its payment, while everything is presented graphically, so that no information is lost and will be taken into account.

Cons

In order to independently install and configure this CRM, it will take a lot of time, so it's better to immediately trust the professionals and not to suffer.

This is the best contact manager I have ever used.
Super affordable... almost too good to be true!
As a business developer I now recommend AMOCRM to all my clients.

Pros

Price is phenomenal, super easy to use, up and using within minutes of purchase, ... this is a CRM that makes our company money!

Cons

Tech support could have better knowledge about the use of the features in real life, how it applies to working day to day... but what they don't know, they have found out for me.
They don't respond to messages very well, I have to keep calling back.

Pros

amoCRM originally bribed me with a huge number of functions and a nice well thought out design. The system is so thought out and implemented that even after several days of work and adding a small amount of data it was already clear that this CRM will suit us and we will be able to use it for business. Slowly we sorted out the modules we needed (Transactions, Lida, Contacts, Tasks) and the work moves very quickly.

Cons

Despite the nice design, it turned out that it is difficult to install the system and configure it. We even had to invite to the office a specialist who works only with amoCRM, but he helped us save time on installing CRM.

It has been a game changer for us and we have enjoyed using this software. It dials into the smaller group of our customers and finds additional sales opportunities for us.

Pros

It has really assisted us in finding the way to take the fullest advantage of our top customers.

Cons

There is not much not to like. I cannot think of anything that I dislike at this point.

Pros

I work in a highly profitable IT business, so for us every customer can make a good profit, and so you can not lose them. But such cases were before we started using amoCRM. Now all interaction is clearly logged, and the system can see the communication from the client's first appeal and to provide him with final reports on the work done.

Cons

I do not like how the technical support service works in this system, guys can not answer questions for a long time.

Pros

I work in a large IT company and we just need to ensure that all processes are perfectly organized and documented. After a long meditation, we decided to try moving the business to amoCRM. So after 8 months of use, I can say that this system has a lot of functions, but it's very difficult to customize the application for a specific business. At the same time, when the system is already running and working, new users easily master the existing functionality.

Cons

Separately, I want to pay attention to poorly working support service. It seems that thousands of customers are served by only a few people whose qualifications leave much to be desired. And at the same time they often respond very late, when the question has already been resolved by one's own strength and nerves.

Pros

The application can be set up with ease and it just takes a few minutes. As the application is user-centric, the users can add new users to the board and change the user management settings to secure the data. The application, to improve the workflow integrates with other applications like the Zapier, Zendesk and Google applications etc. The pipeline management helps with analyzing the performance of salespeople and helps them to stay in track with the targets. In no time you can launch a new campaign and inform all the team members about their respective tasks . The multifunctional program interface helps you automate the salesforce. You can access the application via any device, and the changes or edits made are instantly synchronized.

Cons

You can’t view the statistics on your mobile phones. If you try exporting a huge file, that would take a lot of time and you can’t export any raw data including inbound or outbound calls. More self-customization services would improve the functionality of the application.

Pros

amoCRM is a simple and convenient system, thanks to which it is very easy to keep a record of customers and transactions. The main advantage of this system is the convenient and simple functionality of relatively more expensive counterparts.

Cons

If there is any failure on your system or you need to change something, you will not have to count on technical support - it works very slowly, and the answers are given in templates.

Pros

amoCRM created for business growth and positive organization in a way that allows us to manage our company with greater control, ease and efficiency.

Cons

Independently of the fact that the software has diversities of functions and skills, it is necessary to have an individual tool that is so complicated and the procedure to work it in a simpler way is shorter.

Pros

amoCRM is great for a business based on sales, and it does not matter whether you have a real store or you offer virtual services, for example, in programming or web design. In this CRM, I easily configure tasks for myself and my subordinates, and monitor their implementation. Conveniently, all the actions performed on the tablet, immediately synchronized with the computer and employees are always at hand with up-to-date information.

Cons

Unfortunately, this system is very complex, but the developers do not provide a step-by-step guide on how to install it and properly configure it. Another thing I do not like is the inability to view statistics on mobile devices.

Pros

The software really helps to create an automated sales system and create the customer experience desired. It helps to see where in the process We are, and what methods works and what not. Effective and can be utilized for new employees as well.

Cons

The functionality is overwhelming at first, so it takes quite some time to get familiar with the software and its use. Some of the categories are not so intuitively and one must look around some time before finding what is needed. Of course this goes easier over time.

Using it to manage customer accounts.

Pros

I recommend to try amoCRM to everyone, who is interested in profit and business development. This will help you manage accounts very effectively.

Cons

Customer support is highly proactive. If you meet some troubles while using amoCRM, just call their customer service. Your problem will be solved in few hours.

Excellent CRM for larger teams.

Pros

Many features. Clear and understandable interface, that is not cluttered. Reasonable pricing. Good support team eager to help.

Cons

I fact too many features only larger teams can use. It seems that are more focused on analytics than on automation.

Pros

I really liked the amoCRM functionality, because it is quite extensive, and it's easy to understand. Its use for a short period of time allowed our company to significantly increase sales.

Cons

Letters go with a huge delay. There are too few widgets. The security of the system is not high enough, so accounts are often hacked.

Pros

The functionality of amoCRM is quite extensive, it allowed our company to significantly increase the level of sales. Through it, it was possible to fine-tune the data and control workflows, greatly facilitating it.

Cons

To fully familiarize yourself with the functional, you need to devote a considerable amount of time to learning. The engine was not suitable for beginners. There are loopholes in safety.