About Anthill CRM

Anthill is a cloud-based customer relationship management (CRM) solution suitable for businesses of all sizes in a variety of industries. Key features include customer support, marketing automation, channel management and reporting. 

Anthill enables users to view full customer histories that include all customer contact and progress notes. Customer profiles also include a health status bar that shows sales reps which leads need nurturing. Each team can have a unique dashboard and team performance can be tracked with sales pipelines.

Users can send targeted marketing campaigns to attract, convert and retain leads throughout the entire customer lifecycle. Segments and triggers can be set to automatically send personalised emails and SMS messages to...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

17 Reviews of Anthill CRM

Average User Ratings

Overall

4.94 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(16)

16

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

January 2018

Mark from Bathstore

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

A welcome breath of fresh air

A platform for growth that enables me to be confident in developing and refining business improvements. The software's flexibility combined with the unparalleled support received from the team is unique. CRM is not something that can fully describe the platforms capabilities, able to cope with both the volume of usage and the need for specific requirements in their stride.

Pros

The platform has become a firm favorite of our 600+ users. Used across the whole business to enable us to deliver exceptional service and maximise sales. Through the platform and its integration with several other parts of our business we have been able to unify the user experience, drive a single customer view and implement and manage process change with confidence. The platform has driven sales through process management , helping our users to deliver the experience we expect. This visibility to the management teams of the sales and operational processes has been a key factor in our growth whilst improving service levels. The support delivered by the team is exceptional maintaining the platforms high availability whilst treating every request we throw at them as an opportunity to prove that they excel at what they do.

February 2020

Chris from Middletons

Company Size: 51-200 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2020

Great software and a cracking team

We’ve only just started our journey with Anthill but are already started seeing measurable improvements in our operations and processes as a result of the improved accuracy that Anthill provides. We’ve increased productivity in our ordering team by 44%, knocked a week off our product launch timeline and are providing our Sales Staff with more of the information they need and less of what they don’t. In the pipeline we have improvements that utilize the platform’s flexibility and customisations to deliver cost savings by amalgamating overlapping software packages into Anthill delivering the benefits of a one-stop-shop for staff without the issues of a one-size-fits-no-one approach. Working with Anthill has been straight forward and hugely beneficial. They are interested in what you want to achieve and have the technical expertise to get you there.

Pros

The streamlined approach for users, the way it organises processes giving structure and flow to ensure the correct information is captured at the right time. The way the Anthill Team are always open to new ideas or adaptions to the platform to help us get the most from it.

Cons

All the process flows start with a contact as the object (at the moment) which doesn't always work.

Reasons for Choosing Anthill CRM

A modification to our ERP was considered by would have had to built from the ground up, whereas Anthill had must of the functionality already in place.

Response from Anthill

Replied March 2020

Thank you so much Chris for a fantastic review. It is great to know that since implementing Anthill to Middleton's that the teams are working in a much more organised and productive way. It is great to hear that the Management team can see the benefits so early on. Really looking forward to implementing all the new benefits we have in the pipeline to add to your platform. An exciting year ahead for both :-)

June 2018

Isabelle from Think Methodology

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2018

We have been using the Anthill platform for around 3 years now for 3 different clients.

Helping our end client.

Pros

Anthill supports our needs from a CRM point of view and is always willing to discuss with us potential new functionality. It also has a design facility for email marketing. The platform has a good customer support who is prompt in handling any query we might have.

Cons

There is no telephone number for customer support - sometimes feel that we could resolve issues quicker on the phone.

September 2020

Karen from BiKBBI (Protected) Limited

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Anthill

Our overall experience of working with Anthill has been excellent. The Anthill team are helpful, keen to work with you, and suggest solutions to overcome any challenges that occur.

Pros

The software was adapted to meet our business needs and has continued to be adapted as our requirements have altered and grown. The dashboards are clear and easy to use. The system itself is fairly intuitive to use and does not require extensive training.

Cons

It would be helpful if there were more options available to generate bespoke reports.

Reasons for Choosing Anthill CRM

We chose Anthill because of their knowledge of the sector that we work in and of their ability to adapt their product to suit our business needs.

January 2019

Adam from Bathroom Eleven

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

A CRM software that feels intuitively designed for the user

Before Anthill we were using many excel spreadsheets to track our client journeys with our business. It was laboursome and tiresome entering and reentering data all the time. Anthill has provided a sleek and efficient way to ensure all our clients receive the best service from their initial inquiry through to completion. Additionally being able to track the source of the inquiry has meant we can focus our marketing and budgeting effectively. The whole team at Anthill care about making their product work for you and your business and will go beyond to ensure you are using Anthill to its full capability.

Pros

The cleanliness of the appearance and usability of Anthill meant that it was easy to introduce the whole team to the software from day one. With the ability to create workflows that reflected and tracked our processes we have ensured that our clients receive optimum service from us from starting their project, keeping payments aligned throughout, and through to any remedials or issues meaning we can offer the best in aftersales care too. The integration with our website also gives a seamless appeal to our company for clients.

Cons

Nothing. It takes a little time to use the software to really iron out the requirements but CSR and the team have never said 'no' to us. They will always aim to find you a way to make Anthill work for you.

Response from Anthill

Replied January 2019

Thank you so much for your fantastic review Adam. Really appreciate it :-) It has been great working with you and the team and look forward to seeing Bathroom Eleven prosper even more...