About Bitrix24

Bitrix24 is a client management solution that provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, capture and store lead data, generate sales reports and perform segmentation of target audiences.

Leads received from a user’s website (for example, from an order or feedback form) can be fed directly to the CRM. Users can then create message templates, send individual or group emails to leads and contacts, capture notes on client interactions, schedule meetings and assign tasks.

Users can create personalized invoices for clients by automatically inserting client information and sending them directly to the client's ema...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

427 Reviews of Bitrix24

Average User Ratings

Overall

4.03 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(159)

159

4 stars

(171)

171

3 stars

(66)

66

2 stars

(12)

12

1 stars

(19)

19

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 427 results

October 2019

awogor from Techsliet Media

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Bitrix24 Is an All in One CRM and Collaboration Platform

I can integrate my social media account, and above all, their email service is one of it's kind and it's helped my business drastically in collaboration.

Pros

Bitrix24 is a complete Workspace software and Customer Relation Mangement software to organize and manage all your work in one place including collaboration and live streaming to social media. Bitrix helps to integrate your social media accounts and helps you manage them within as well.

Cons

Bitrix24 can be somehow complicated for the beginning, but with time, you get used to it and can work almost with little or no supervision.

Reasons for Choosing Bitrix24

I saw the adverts on YouTube, and I searched for the reviews and got some positive reviews from users then i decided to move to it.

September 2020

Haris from Outsourced2US LLC

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2020

Easily the best CRM for its price

Bitrix24 is absolutely underrated as a CRM. The features seem a bit complicated at first, until you dive in and see just how sophisticated the entire backend of this software is. It is more customizable than any public software I have used, and I honestly don't want to think about how much time and money I would need to sink into my business structure if it weren't for Bitrix24.

Pros

The fact that you can customize this software like you have a blank slate in front of you is phenomenal. If you can dream up a business process, you can do it with Bitrix24.

Cons

Customer support is limited, and any issues I had (although they were rare) took a while to fix my issue, if they fixed it at all.

Reasons for Choosing Bitrix24

Mostly a combination of price and various capabilities that I would have had to manually integrate, whereas Bitrix24 had everything in one place.

January 2020

Ven from Desert***** **** ****

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

January 2020

Good Product but Poor Service - Definitely not located in USA

I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech support is UTC+3 8:30 to 5. You have to be awake between Midnight and 4 to get support from them or even a simple response. If a thing doesnt work for their customers they have to goto their partners. and subscribe a paid plan for them to fix it. OTP was working and suddenly stopped working. and Only my account was setup with OTP and not my clients. Client wants to do monthly plan and bitrix wants me to sign them for quarterly plan. Poor ethics. Partners cant sell you one month, they have to sell only 3 months minimum. I lost a client because of my client wanted one month and bitrix wants me to sign them up for three months. there are way better CRMs which will support you in US time zone. Bitrix sales and tech support uses google translator for responding. so if they dont understand what you are saying them, its googles fault. Its lot of hassles, and if you have great customer service you can manage any software. try few other crms and read a lot of reviews before going for bitrix else you will be stuck like my customer after an year half way down deep.

Pros

User Interface. Easy navigation Less Learning Curve

Cons

They use google translator for responding. so if they dont understand what you are saying them, its googles fault. You have to be awake between Midnight to 4 to get support from them or even a simple response. Most of them are Untrained and Inexperienced support techs.

Reasons for Choosing Bitrix24

Just better user interface

July 2020

Funmilayo from Mahogany international

Verified Reviewer

Company Size: 51-200 employees

Industry: Entertainment

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

July 2020

Tracking made easy

Pros

Easy to use... you need maximum a day training and you can navigate yourself afterwards

Cons

Hmmm too many features and it’s a bit hard to navigate

Reasons for Choosing Bitrix24

We wanted something affordable and easy to use and Google reviews recommended Bitrix24 so I suggested to the team

November 2019

Andrew from Top Shelf Brands

Verified Reviewer

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

November 2019

Robust, but unpolished

I'm enjoying it because of its collaborative features and the adoption of it at our organization is pretty good.

Pros

The features are a pleanty. There's so much diversity of functionality and you really can make it work the way you want.

Cons

UX feels a little bit clunkly. Also, the web-app and the desktop app play strangely together. There's no good reason why I shouldn't be able to fully function in one over the other.