About Bullhorn CRM

Bullhorn provides cloud-based CRM solutions for relationship-driven businesses. The solution offers automated data capture and customer insight technology to help companies win customers and keep them engaged.

Bullhorn’s CRM software is a web-based solution built for companies that need to closely manage and nurture prospect and customer relationships.

Bullhorn's CRM functionality can be used by many different types of organizations, from a consulting firm that needs relationship management insights and detailed lead/opportunity reporting to a PR agency that needs internal reporter management capabilities and greater visibility into pitch effectiveness.

Mobile-ready and available in any browser, Bullhorn CRM offers users the flexibility ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

952 Reviews of Bullhorn CRM

Average User Ratings

Overall

4.10 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(354)

354

4 stars

(405)

405

3 stars

(117)

117

2 stars

(44)

44

1 stars

(33)

33

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 952 results

August 2016

Wendy from Procom

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

August 2016

Bullhorn for your Daily Use- Staffing Recruiters Best Friend

Bullhorn is both our ATS and CRM. We utilize the tool on a daily basis for Activity Tracking, Reporting, Job Order Management and Candidate Search. The tool has helped bring everyone to a common platform with a common process. This has helped us maintain better performance metrics, overall reporting and candidate engagement.

Pros

Bullhorn is a great tool that is very user friendly and easy to navigate. The time to get a recruiter or an account manager up to speed on the basics of Bullhorn is relatively simple. Getting people to use all the power of Bullhorn is where consistent reminders and training is needed. The tool is great for tracking anything and allows you to forget because you can set reminders to follow up on items, track past emails, etc. The tool really will change how you recruit.

Cons

Bullhorn has lots of great tools out of the box so it is best to explore this before completing too much customization and automations. You may find better out of the box ways to do things versus spending money on customizations that you don't need or use after going live.

December 2019

Cathy from HiredbyMatrix

Company Size: 51-200 employees

Industry: Staffing and Recruiting

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Bullhorn

I have been using Bullhorn for many years and my experience always have been wonderful. There has been a few times it went down but we fixed quickly. There are a lot of functions to know and learn but it does everything and can do anything you need to be successful.

Pros

I like Bullhorn for many reasons. The ease in using it; the amount of different thing you can use it for; the technical support is great and retrieving reports are easy to get.

Cons

The least thing I like about BH is when it goes down; it does get fixed quickly tho. There is not much else I can say as it does the job very well for me.

January 2020

Jack from LaSalle Network

Company Size: 201-500 employees

Industry: Staffing and Recruiting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

January 2020

Mediocre Software

It was fine at best. It's not a tool I would highly recommend to other individuals.

Pros

For recruiters this is a great tool for everyone to get access to other employees posts, comments, etc. Someone could easily pick up where someone else left off.

Cons

It was not an easy tool to navigate. There was difficulty pulling certain reports. Constantly ran into issues where we had to contact support.

December 2019

Stacey from Carex Consulting Group

Company Size: 11-50 employees

Industry: Staffing and Recruiting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

December 2019

Great ATS, the best one I have used as a Recruiter

Bullhorn ATS is overall a great tool for our recruiting team and we enjoy using it. It integrates well with a lot of the other tools we use to improve the candidate experience including Herefish, LinkedIn, TextUs, etc. Wish customer support was a bit stronger with stronger, long-lasting solutions, but overall we like it.

Pros

Integrates with a lot of other software we use like TextUs, Herefish, LinkedIn, LinkedIn Jobs, etc. We also like that it has a lot of capability and functionality, more than other ATS's I have used. It also has a fairly easy to use interface and a lot of training materials, which makes it easy to onboard new recruiters on to our team.

Cons

Customer Support is very unhelpful when we try to add new functionality, suggest Bullhorn updates, or if we have a system issue. We have not been impressed with their problem-solving or timely support.

October 2016

Casee from Ve Ineractive

Company Size: 501-1,000 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months


Ease-of-use

2.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

October 2016

Not great for corporate recruiting

My experience with Bullhorn as our internal ATS has been less than stellar. Overall, I do think it's a good product, but I do not think it is for the corporate side of things. I think this system is much more beneficial for recruiting agencies who are hiring at multiple clients. However, for recruiters that are only hiring internally, it is extremely clunky and very difficult to use.

Pros

One of the main pros is the cost, it is definitely an affordable system that fit well within our budget. Also, it does look appealing to the eye when looking at a first glance.

Cons

Unfortunately, I have many more cons that pros for this system. First, the training during implementation was horrible. The person that was training me clearly was not trained herself and made it very difficult to pick up on the different areas of the system. Then, the entire implementation process has been a nightmare. It was extremely difficult for my tech team to even get the system up and running, which months later it still isn't. During the implementation, I was told several times by the trainer that we had no Account Manager or sole point of contact at Bullhorn, but that everything had to go through the help desk. About 5 months into having access to the system, I found out that not only did I have an Account Manager the whole time that I was never told about, but it was actually the person who sold me the system in the first place. Also, it has been extremely difficult to integrate Bullhorn with Indeed, which is where we get a large portion of our applicants from. Lastly, I do not find this system user friendly at all. It is very clunky and hard to navigate, there are just too many moving parts. You need to go to several areas to do one small thing in the system which is very frustrating when you are pressed for time.

Response from Emily

Replied October 2016

Hi Casee, I'm extremely sorry to hear that Bullhorn is not fitting your needs. We strive to provide useful and meaningful training and services, and I'm sorry to hear that we have not met that goal for you. Please feel free to connect with me via email (emily.saquet@bullhorn.com) if you would like to further discuss these issues and how Bullhorn can improve to meet your needs. Thank you for taking the time to review us. Best, Emily Saquet Customer Marketing Specialist