Chatra Software

4.81 / 5 (258)

About Chatra


Chatra is a cloud-based live chat platform aimed at small businesses and e-commerce retailers. The solution helps users to increase online sales and conversions. It enables businesses to wait for customer to ask a question or initiate an automatic conversation with all the visitors.

Chatra offers a group chat functionality that enables different employees and account or product specialists to cooperate together in the same chat window. They can also provide customers with the expertise and information they need, without needing to transfer the chat or ask the customer to wait. Group chat can be used as a training tool, giving new employees hands-on practice while under the supervision of more experienced employees.

Other features of Chatra include read receipts, notifications, chat notes, multi-lingual chat widget, offline messaging, dashboard, file transfer and more. The solution also offers integration with Google Analytics that helps users to analyze data on the basis of various events.  It provide options to customize the look and feel of the live chat experience.

Services are offered on per agent per month subscription basis. Support is available via email and through live chat.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

258 Reviews of Chatra

Average User Ratings

Overall

4.81 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(215)

4 stars

(39)

3 stars

(3)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 258 reviews

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November 2016

Daniel from Pelican Commerce, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Tested 20+ Chat Systems - Chatra Ranks #1 For Our Agency & Clients!

I've tested many systems out from CRMs, Inventory Management, Marketing Automation, etc. When I found Chatra It seemed like a copycat(ish) of Intercom.io' design. But once I gave them a shot it was so much more! #1 Reason this is a must have is because Chatra has brought our engaged customers from one every once in awhile (something like 1-2 per week if we were lucky) to 2-5 per day. That might not seem like much to some companies but we sell high dollar packages and subscriptions so the ROI is huge. There is just something about the way it is presented and the customers react to it. If you use something that is traditional then customers don't even see it anymore. Some other chat systems I FULLY tested and in some cases signed up for and used full time: - Intercom.io - LiveChat Inc - Drift - Zopim - Happy Fox - Tidio - Pure Chat - and many more! Here is what I like: - My team can see everything and take on chats and transfer them super easy. - Multiple team members can chat with a client at one time making a group chat easy and it feels right. - The customers actually leave their info unlike other systems. Customers never wanted to leave their info in other systems we used but when we added Chatra to our site customers actually add the info in so we can continue the conversation by email and know who they are. - Presentation is amazing to the client and feels natural. - We can pick up chat from the chat app or from our email box. This is really nice because that works with our CRM too. - Since the presentation is so well implemented the customer is not expecting an instant reply. We have used other systems that have similar functionality but people would be upset thinking that we were right there. Who I think this is for: If you are busy and don't want to worry about being at your computer when your live chat is visible or deal with being "Offline". This allows you to always be online but if you are not right there then the customer knows you will be back shortly to pick up the conversation by email or on the website depending where they are. This is amazing for us because we are not big enough to have someone watching the chat box all day, we cannot worry about leaving our computer at a moments notice and having upset customers. What I don't like: Integrations are sparse and I hope they come up with a Zapier connection or more support for Zapier specific webhooks format so we can structure the data is a better way.

Response from Chatra of Roger Wilco LLC

Replied November 2016

Thanks for the feedback, Daniel! We plan to add Zapier integration in the future (but there's no ETA yet, unfortunately), so stay tuned!

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

We love chatting with Chatra!

Chat has really helped us be more available to customers without always having to be tied up on the phone. We love it!

Pros

Our support team has loved having a chat option in our software. It has cut down a lot on the phone calls we receive and it helps us answer our customers' questions immediately, with the option to ask questions and follow up as necessary. Our customers have also expressed that they really like having the chat feature on our website. We can have multiple team members available at one time, have chats assigned to different chat teams or have different tags depending on where the chat originated in our system. It has been great!

Cons

The only think I can think of is that it sometimes crashes (using the browser version).

Response from Chatra of Roger Wilco LLC

Replied December 2018

Thank you!

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Turned out to be the best option for small online shop project

Our raw estimate is that we increased sales up to 30% thanks to clients appreciation growth

Pros

We was able to try the chat for free (with single operator only) that made easier to make a decision to purchase Chatra subscription. What we liked them most as we got paid version is ability to create group chats. We have up to 10 operators coming online simultaneously and some of them are experts in particular areas. When some specific question comes up, it's easy to drag expert guy into it.

Cons

Once we got an issue with widget rendering on device with small screen.
By looking into advanced configuration of the widget we were able to figure out how to scale it in proper way though.

Response from Chatra of Roger Wilco LLC

Replied August 2018

Thanks for the feedback!

August 2018

sofie from ByLayer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

fantastic online business help

It really helped with the customer communication, I always think that if you have a doubt with something regarding the understanding of the features on a website, the customer might give up very fast, because it takes too much time to go to your email and send a​ message and then wait to get an answer, with Chatra this problem is solved, people/consumers can get real-time answers to their question while being on the website, it made indirectly things better for my business by making things easier for my customers

Pros

I really like how easy and pleasant it is to be used, the platform design is very modern and clean, and it integrates well with the desktop application. Another thing that I really like is that you can also create​ automated messages based on the different situation, therefore it is very flexible and helps in any kind of situation the users.

Cons

There is not really something that I don't like, it just can get a bit costly if you need more than one online agents, but there are pretty flexible options, even the free one is already quite convenient.

Response from Chatra of Roger Wilco LLC

Replied November 2018

Thanks, Sofie!

November 2016

David from GoldVu

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Chatra is Great for Small Business Use

With many similar products available to choose from, I had to focus on a few points that I felt were important to me and my business. First, was the ability to engage in more then one chat at a time on the free package. I wanted the ability to deliver a first class service through a chat facility, and I felt that not being able to respond to more than one person at a time would mean that I could never really deliver a top response time. Chatra was the only one I could find that offered multiple simultaneous chats on their free package after their trial period ran out. This is so that if ever my paid subscription lapsed then my client help services wouldn't be affected. Second, time is precious for entrepreneurs like myself, so the quicker we can learn something new the better. I found the Chatra management interface extremely intuitive with plenty of good & clear help guides. To 'test' the chat interface before making it live on my company's website, I contacted Chatra through their own help chat box. I was pleasantly surprised at the speed of their response and the professionalism of their replies. Following that chat test, I went live with Chatra for my business and never looked back. Since going live, I've had plenty of fantastic conversations with potential & existing clients and they always pleased with the speed of answers and ease of speaking to us than had they had contacted us via e-mail. I highly recommend them for anyone considering to add such an application to their website.

Pros

Simplicity of use for myself and the people contacting me.

Cons

None that I can think of - it ticks all of my current requirements.

Response from Chatra of Roger Wilco LLC

Replied November 2016

Thank you, David!

November 2016

Davids from North Technology Group SIA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2016

Alreaady great and getting better.

Chatra is a great choice for online chat, I am sure you will love it. Is it worth it? Absolutely. Is it better than competition? In many ways yes, but they are also different. Chatra is definitely one of the top choices. Add it to your shortlist, give it a try and then decide. My vote went for Chatra, leaving others behind. Are there any cons to consider? Yes, your competition will likely add Chatra to their website as well. Seriously.

Pros

Easy to use;
Features like no other product;
Cost effective;
Easy to install and manage;
It just works.

Cons

Lacks html support in messages;
Limited languages supported;
No time triggers for proactive chats.

Response from Chatra of Roger Wilco LLC

Replied November 2016

Thanks for the feedback, Davids! In the future we plan to add HTML support and also API that will allow you to translate the widget into different languages on your side, so stay tuned! As for the time triggers - it's already possible to connect proactive chat invitations to the time spent on current page or on website. Or do you mean anything else?

November 2016

Leigh from ABC Leksaker AB

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Easy - and perfect for our needs

We have used Chatra for several months, and find it easy and perfect for our needs. We looked into several solutions, but most of them tried to be so... everything... that they were just complicated, expensive and difficult to apply to our small company. Chatra lets us chat with customers and/or follow up with e-mail later - exactly what we need - and it has definitely increased sales. With saved replies and the ability to see where the customer is surfing, we can respond in a timely and relevant fashion.

Pros

Ease of use.

Cons

Not always sure who receives the chats... or how new chats are allocated between online staff.

Response from Chatra of Roger Wilco LLC

Replied November 2016

Thanks for the feedback, Leigh! Chats are assigned like this: new chats come to the queue of all agents online, whoever reacts first and starts typing an answer takes the chat. Once the chat is assigned to a particular agent, it will disappear from the queue of other agents. If you are using automatic triggers and a visitor replies to a proactive invitation sent on behalf of a certain agent, this agent will receive the notification first, and if they do not react within 30 seconds, all other online agents will be notified.

November 2016

Jack from Very Good Plugins

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Great find!

I've been through a few customer support chat systems over the last couple of years. PureChat, Olark, and one other I can't remember. They all had various benefits, and shortcomings. One day I got a message from someone at Chatra asking me if I'd be interested is switching away from Olark. I don't usually respond to cold calls but it looked like a decent system so I gave it a try. 6 months later and I'm still very happy with the choice. The web interface is very easy to use, the integration with HelpScout fits perfectly in my workflow, and I've connected it to Easy Digital Downloads to show customer information alongside my support chats. Their mobile app does everything I need, and support has been very helpful whenever I needed it. I'd highly recommend Chatra to anyone looking for a customer support chat system.

Pros

Interface, mobile app, integrations

Cons

Wish they had a way to see current visitor activity and manually trigger a chat like Olark does

Response from Chatra of Roger Wilco LLC

Replied November 2016

Thank you for the feedback, Jack! We are currently working on a feature that will allow you to see the list of online visitors and manually start a conversation, so stay tuned!

November 2018

Pedro from Unilever

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Very good chat solution

It was really good, only used he paid version during the trial period but then I kept using the free version,

Pros

They have a free version of the software that has enough functionality to allow a SMB to use it on their site to do customer support. Really easy to integrate through Google Tag manager making it simple even if you don't have technical knowledge. Also allows you to setup business hours and then has a log. Also it has a mobile app.

Cons

On the free version only one user is allowed at the same time and also it lack a lot of integrations with other tools. In the case they leave you missed messages the interface could be better.

Response from Chatra of Roger Wilco LLC

Replied November 2018

Thanks for the feedback, Pedro!

December 2016

Susan from Le Vélo Victoria

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

My Chatra Review

I've been using Chatra for close to a year now. Integration & installation was simple. Set up was also simple but took a few tests to fully understand how the options I built up worked on my site. Helpdesk support is quick and very helpful. I like how I receive sounds on my iPhone when a customer is on my site. I can connect with anyone, anytime. I didn't have this option before Chatra. Connecting with customers at the time they need answers has been so important to building community with my customers. I also love how the conversations I've been able to create read like I'm online. Customers can interact with my message, this gives me time to get on the app and respond in real time. Oh, I have tried other chat apps. I didn't keep them long. Thanks, Chatra; you're a keeper!

Pros

See my review... but I like how we've been able to build chat conversations for customers when I'm not online. It reads well and people respond to it.

Response from Chatra of Roger Wilco LLC

Replied December 2016

Thank you, Susan!

January 2017

Pascal from Monito

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

The best chat system I know

Installing Chatra on our website has not only changed the way we directly communicate with the users of our website, but also our approach to user research and email collection. It's obviously great to be available for our users at any moment to help them find a better way to send money abroad or to answer any questions they could have on a money transfer provider, but we also use Chatra pro-actively to ask targeted questions to users matching certain criteria. When we launch a new feature on our comparison platform for example, we'll start a chat with the users using it for the first time to ask them if everything make sense to them. Even when we're not online on the chat, we configured offline messages in Chatra which help us collect emails of potential leads. Thanks to Chatra's flexible API, the app is well integrated with our analytics and support software. The chat is now definitively a key part of the user journey of many of our users.

Response from Chatra of Roger Wilco LLC

Replied July 2017

Thanks, Pascal!

January 2018

Orlando from Zomoz

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Excellent chat for your startup !

A good chat for our startup at good price!

Pros

Is very fast, easy to use and the managing dashboard is really good. We have been using it for almost 2 years. Also, it works perfectly on mobile which is good for our business and our users. The customer support also is very responsive. We feel like is a team working really hard on improve every month the product.

Cons

The API could be a little bit better. They should let technological teams mold better the size of the things or customize some stuff. They also should offer different plan prices.

Response from Chatra of Roger Wilco LLC

Replied January 2018

Thank you for the feedback, Orlando!

November 2016

Danielle from HandBand Pro®

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Best Chat App Around!

Chatra was a simple install and very easy to customize to match our theme. Best of all, it converts 99% of our (chat) visitors into customers. When a visitor can chat directly and instantly with us about a question, it's an opportunity for us to meet their needs in real time. They are more confident doing business with us because there is a level of trust they experience while speaking with someone directly. To be able to see what user is typing before they hit send, helps us to respond quickly and efficiently. We love the fact that it works just as well on mobile, and we can answer questions on the go! The personal service we receive from Yaakov is exceptional. Highly recommend!

Response from Chatra of Roger Wilco LLC

Replied November 2016

Thank you, Danielle!

October 2017

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2017

I use Chatra on a daily basis to handle support and pre-sales. It's by far the best!

Chatra makes customer support and pre-sales dead simple.

Pros

I love the ability to see what the user is typing in real time, even before they submit their message. Also, they offer a really nice app for Mac.

Cons

While they have many features that competitors don't have, they lack in some basic features like the ability to manually send chat transcript.

December 2018

Dawn from Everything Dawn Bakery Candle Treats

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Functionality

4 of 5

December 2018

Great To Have But

Chatra helps me to communicate with my customers on the spot. Sometimes that results in sales, but usually, for me, it gives me the ability to build a rapport with my customers by being there and giving info when they need it.

Pros

I like that the software allows you to integrate with Shopify and Facebook Messenger. The integrations allow me to be able to see the pages that my customers are exploring in my online shop and be proactive with a chat to offer help if the customer appears to be stuck. It also gives me the ability to see which blog post the customer is reading and offer to answer any questions.

Cons

The operations were a little confusing. I wasn't quite sure if the cost for Pro was for an admin and one agent or if the admin was the one agent. There are additional charges for more than one agent, but the platform was not very clear about whether the 1 agent included, was for an agent outside of the admin. It was a bit annoying.

Response from Chatra of Roger Wilco LLC

Replied December 2018

Thanks for the feedback! We'll try to make the part about agent accounts more clear.

November 2017

Katy from kstalcup@parkmycloud.com

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

Good value chat platform

Pros

Easy to use chat platform. I like the customizable chat pop-ups, ability to assign chats from different pages to different agents, saved chats, and nice looking interface.

Cons

Doesn't accept AmEx for payment. It would also be nice to have easy export of chat contacts for followup purposes.

Response from Chatra of Roger Wilco LLC

Replied November 2017

Thanks for the feedback, Katy! We are switching to a different payment processor in the nearest time, so AmEx cards will be supported soon. As for export of contacts - you can do it in Reports > Emails export tab.

June 2018

Jessica from Specialty Communications, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

This has reduced customer cancellations by 25%!!!

Customer retention increased, our representatives love it, and our customers love it. Chatra is awesome, and when we have any issues, their support team is responsive and helpful.

Pros

Chatra is amazing. Easy to use, responsive customer service, great design and functionality. Our customers rave about Chatra, and since implementing it last year, we have had a 25% drop in cancellations! Our customers find it easier than ever to get help with our programs.

Cons

No real cons about Chatra... Maybe one improvement would be allowing our reps to have a chat section, to communicate with one another separate from the customer chats.

Response from Chatra of Roger Wilco LLC

Replied June 2018

Thank you, Jessica!

November 2017

Francisco from ZOMOZ

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

A great Chat tool for Startups and small companies

If you´re a startup or small company looking to provide a great customer service without wanting to pay ridiculous fees like Intercom, this is the way to go.

Pros

Plenty of functionalities at a very good value. Probably the best value in the market. It has enough intelligence for our customer service to be world class

Cons

Maybe not having as many integrations and services like Intercom would have but I guess the price difference very well makes up for it

Response from Chatra of Roger Wilco LLC

Replied November 2017

Thank you, Francisco!

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

4 of 5

January 2019

Great way for us to talk with our customers on our website

Pros

I love Chatra, and we still use it today in our startup. It makes interacting with customers on our website so intuitive and easy for both us and our customers.

Cons

I have nothing bad to say about Chatra, I will continue to use it in the future.

Response from Chatra of Roger Wilco LLC

Replied January 2019

Thanks for the review!

November 2017

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

Chatra is a SUPER simple but basic tool that worked great for a small organization

Pros

Chatra was one of the easiest support tools I've used, and it works well for a small team. The only reason my team decided to stop using the tool is because it is purely a chat tool and does not offer after hours ticketing.

Cons

One thing that made Chatra frustrating is that when there was a missed chat, it auto forwarded to my email address and not the email of the agent assisting with the request.

Response from Chatra of Roger Wilco LLC

Replied November 2017

Thanks for the feedback! By default Chatra forwards offline/missed messages and chat transcripts to the email address of the account owner, but you can change the email in "Set up & customize" tab.