Commence CRM Software

4.82 / 5 (38)

About Commence CRM


Commence CRM is a cloud-based customer relationship management(CRM) solution that caters to small and mid-size businesses and helps them to manage communication with existing and potential customers. The solution includes various modules and features which include marketing automation, lead management, help desk functionality, a customer portal, reporting and project management.

The dashboard presents real-time information, showing emails, tasks to complete, service tickets, alerts and new leads. The custom dashboard allows users to see up-to-date sales activity and respond to emails.

Marketing automation features offer pre-built templates to launch targeted campaigns with a customizable budget, and the ability to analyze the response rate and revenue of campaigns.

Additionally, Commence CRM manages the sales cycle, schedules appointments and to-dos, records interactions with customers and generates forecasts and performance reporting.

Commence CRM is available on a monthly subscription basis that includes support via phone, email and through an online knowledge base.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

38 Reviews of Commence CRM

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(32)

4 stars

(5)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 38 reviews

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February 2018

Ozair from The Clubs Group

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Very intuitive. Easy to mold to your specific needs. Powerful CRM for multiple needs

Multiple. It has become my primarty Database and CRM software. For a small business with multiple needs, at an extremely reasonable cost per year.

Pros

Commence user for 15 yrs. As a marketing consultant and service provider to multiple non-profit clients, Commence is the primary Database/CRM software I use for all my needs. I have created multiple Commence Databases for multiple applications on my own to suit my specific and particular needs. I have created Commence Applications for Client Management, Inventory management and GTD (Getting Things Done) for my day to day handling of projects and tasks. ALong with many applications for Personal use as well. Once you get a hang of it, it is really very easy to set-up for your specific needs, and more importantly, to change things on a fly when you need to implement a change. I do that constantly. You can change the look and feel to what works for you. The Agents creation function (which is like a Macro function is quite strong and powerful, and so is the filtering and sorting capabilities. Have to mention the connectivity function of one category to the other, which is very powerful as well. Bottom line. I am not a programmer, I am a marketer and administrator, and I can create, modify and change Commence to suit my needs. I am sure you can too...

Cons

I would like Commence to address in their future version of non web based standalone Commence:
1. Allow creation of some sort of Simple Spreadsheet into the DB. Spreadsheet format is something that we are all fond of and comfortable with, and it would be a great boost to have that functionality built in. If this exists already, and I am not aware of it, please let me know?
2. While adding text in notes, it would be great to have some flexibility to change fonts and sizes within the single note itself, that will allow some emphasis to draw attention to it. Right now only one singe font and size is allowed, which is OK, but in a long note, the change in font or the ability to increase/decrease its size or make it italic or underlining it, would make the notes much easier to read and follow.

Response from Commence

Replied April 2018

Thank you for your recommendations. You'll be pleased to learn we have a grid view that provides a spreadsheet view right in the product. We have also received suggestions about allowing formatted text in notes and will consider this for the future.

May 2017

Dave from Max Technical Sales

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Product flexibility and customizability are 2nd to none.

Cost effective, configurable, maintainable CRM.

Pros

As a Manufacturers Representative, we have created an implementation of Commence on which we run almost all of our business operations (Opportunity Management, Sales History, Quotations, Forecasts, Tracking overseas, Leads, Target customer, as well as the usual CRM contact info). We developed this in-house from the ground up to meet our specific needs....and so can you! Why shoe horn your data needs into a non-optimal architecture?

Commence RM Desktop is very easily configurable which is a top priority for us as the configuration of incoming and outgoing data requirements seems to change at least quarterly by at least a couple of the Manufacturers we represent. This demands updates to the architecture which would be prohibitively expensive and time-consuming if we could not do them in-house.

Commence RM Desktop strikes the right balance with flexibility that can be implemented by non-computer scientists (or expert developers). Their top notch support has been invaluable in the 1-2 instances where we ran into some unforeseen glitches (mostly the result of user error).

Cons

While spreadsheets are the best tool to analyze data, CRMs were never designed to do that. But, the ability to compile reports with totals/summaries is a challenge to implement in Commence RM Desktop (lots of scripting required which we choose not to do due to maintainability concerns). Manually filtering data within Commence (and using the summary button for totals and averages) works great for the most rudimentary tasks, and exporting as tab-delimited TXT takes a few easy steps to get into Excel.

Response from Commence

Replied May 2017

Thank you for your review of Commence. Buyers of CRM software often overlook the need for a flexible solution that can change along with their business. Thank you for bringing this to the attention to others. Whether you are using our cloud based version or our desktop solution, this flexibility coupled with robust functionality and best in class customers service differentiate Commence CRM from competitors.

May 2017

John from Cmi Capital Limited

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Cornerstone business product - Since 1994

I never loose a contact - backup automation to the cloud I never loose a document - access to all documents generated since 1994 I can generate document and letters rapidly It integrates our data right across all platforms It integrates all business activities seamlessly.

Pros

Excellent and readily customizable GUI. Enormous flexibility and ability to use "agents" to undertake otherwise complex tasks - no coding required. Agents can integrate with everything from Google Earth to Skype and automate backups to the cloud. MS Office integration allows document generation from within the product, seamlessly merging address data and word templates. Integration with Outlook is excellent. Android integration allows contacts, tasks and calendars to be actively synced to you devices. The server application is also robust with numerous syncing options from network to FTP and email. Cloud integration for documents. Commence manages >10,000 contacts >7,000 companies >100 projects and >30,000 documents in a relational database that has >130 Categories (sub-databases) for us. We can near instantly locate any document generated since 1994 and that is from contacts, companies projects etc. Value for money - hard to beat!

Response from Commence

Replied May 2017

John, thank you for taking the time to articulate the merits of Commence CRM. We are happy that you are realizing so much value from the product and have taken the time to inform others of the unique capabilities we can bring to their business. We appreciate your support.

November 2018

Jerome from Enterprise Solutions Consortium

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

The most flexible of any CRM I've used ... and that has been several!

Overall... haven't found anything to compare to allow me to continuously (over 30 years) build relationships with people and business's. I could show you meetings I had with people back in 2001 if you wanted to. The support group have all been very helpful even for a small consulting company like my own.

Pros

I started using Commence in 1996 when the president of our hotel management company needed something to help him track more than 100 hotels, their brands, their owners, and their asset values. Since a hotel could change brands and owners throughout it's life cycle, the need for a many to many relationship capability was critical. Commence's architecture makes this effortless. The inherent flexibility is absolutely amazing. Still use it to this day to maintain relationships with thousands of business's in Outdoor Hospitality. Thank you!!

Cons

For what I use it for, I really don't have any negatives. Anytime I need to track a new area of our industry it is easy enough to add and link a new database and build a new relationship.

Response from Commence

Replied December 2018

Jerome, thank you for taking the time to discuss your experience with Commence CRM Software. We are pleased that you have realized as much value from our product as you have. We look forward to working with you to ensure we address your future business requirements as well.

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Excellant Value for the Investment!

We would not have stayed with Commence for so many years if they did not stand behind their product! Their support team are prompt, polite and willling to help, always! MPS tracks just about everything in our Products and Services business with Commence and we are looking to add new capabilites soon, as well!

Pros

Commence is by far the best and most flexible CRM I have used over the years.
We have been a user of the desktop version of Commence since the mid-90's and still find it a relevant and speedy solution. (The search capability is SO FAST!)
Being a bit of a techy type Commence allows me to customize where and when I need to in order to manage my company's unique data requirements. As we've grown over the years, so hasn't Commence with expanding features and easy solutions.

Cons

In the original product, the synchronization of the desktop database could sometimes hiccup, although with the web version, this is no longer a problem.

May 2017

Lee from Superior Court of California, County of Sierra

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

The Sierra Superior Court finds the Commence time management tools invaluable.

Grant fund accounting, employee time management, court case management, drug court case management and superior historic record retrieval.

Pros

Customization, unlimited data management and excellent customer support. After years of modification of business practices in the California court system, the Commence product has allowed up to keep up with a changing court culture and legislation.

Cons

A bit difficult to learn, but well worth the effort. Changing templates after updates to the products has presented us with unique challenges which were overcome through customer support.

Response from Commence

Replied May 2017

Lee, thank you for discussing the extensive value you have realized with Commence CRM over the years. We are pleased that the products flexibility has enabled you to continue to enhance it to address your changing business requirements. This is clearly the strength of Commence. We look forward to continue to work with you in the years ahead.

April 2018

Robert from 21st Century Law Office (r) LLC

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Recently I upgraded my Jurassic age version of Commence (standalone version) to RM 6.1

I use Commence for calendaring, contact management, task management and timekeeping. When it comes to personal and professional information management, I essentially "live" in Commence. I cannot imagine working life without it.

Pros

The upgrade process was efficient, professionally handled and seamless. Commence is extremely customizable. On startup, it loads almost instantly. I have a very small firm, and I use it constantly for calendaring, contact management, task managment and timekeeping. I've used Commence since the early 2000's, and Commence Corp. has consistently supported and improved its products.

Cons

I rated it tops in Ease of Use, although for a solo user like me there is a learning curve. The User Manual is very good (occasionally a bit technical).

May 2017

Randy from Richter & Company

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2017

Very happy with software and support; tremendous value!

Pros

(1) Tremendous value
(2) Really, really flexible, and builtin design tools have allowed us to easily enhance the app to meet our (very unique) needs.
(3) Easy to use, with excellent performance.

Cons

(1) Inability to store files (docs, PDFs, etc) directly within the database
(2) Lack of formatting options (highlighting, bullets) in text fields
(3) Search capability is limited; must understand (and build) complex Boolean queries to perform advanced searches instead of use of form-driven approach

Response from Commence

Replied May 2017

Thank you for your review of our desktop edition. Our cloud edition does offer document storage, formatting options and more filtered search by individual application, i.e. account or leads or sales for example. Perhaps you would consider a migration to this version of the product.

September 2017

Paul from JBG SMITH

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

I've been a Commence user for over 20 years. No other software has matched it's usefulness.

I can access so much custom data. The software is quick, customizable, and efficient. Cost per user if very affordable. It's not a huge risk to dive in and get something going.

Pros

Ease of use and speed. It's simple yet effective. It's not overdesigned. You do not have to click multiple times to get to the information you need. Customization is a breeze. The overall speed of the system is great. Basically no lag time.

Cons

I can't really come up with anything of substance but a better custom report write would be a benefit.

Response from Commence

Replied April 2018

Thank you for your review of Commence CRM. You will be happy to know that while the product does have a very capable report writer we have just released an updated version that produces graphical reports as well.

October 2018