About DYL

In today's rapidly changing business world, staying competitive requires agility and innovation. Regardless of what business you’re in, the secret to success is threefold: (1) converting prospects into customers, (2) turning customers into loyal fans, and (3) finding more creative ways to offer new services. Whether you’re a Startup with limited capital and resources, or an established company looking to boost momentum, DYL empowers your Sales, Service and Marketing teams with over 80 innovative tools designed to attract, engage and delight your prospects and customers, from one platform.

With time-saving features like one-click campaign dialing and Automated lead nurturing, and productivity tools like instant lead response and rich-media Group te...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

48 Reviews of DYL

Average User Ratings

Overall

4.09 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(32)

32

4 stars

(5)

5

3 stars

(1)

1

2 stars

(2)

2

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 48 results

January 2013

Dj from Farmers Insurance Group

Time Used: Free Trial


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

January 2013

We Would Not Buy Online Leads Without This Company! We are a Farmers Insurance office in Nevada. Our office began to purchase leads in 2010 using 5 vendor companies. I spent more time trying to track the leads than I did selling and contacting the consumers. Follow-up was a nightmare and Excel wasn't the answer for a variety of reasons. Some of our staff members struggle with computers while others are excellent, we needed a system which could be easily understood and adapted by all while still being robust enough for advanced users. After numerous demos with a number of others looking for a fit for our users it became obvious that Dial Your Leads was the right fit for our office. All the others were very rigid, overly complex, "one size fits all" programs and they were over-priced. DYL offered simple, great functionality for users and administrators. It has been very responsive to suggested additions to the service and makes continuous refinements to the pages. What does it do for us? All our online lead partners send leads directly to DYL and they immediately call the prospective client. This gives us a leg up on competitors because we get to speak with the consumer and they get a busy signal. After the initial call an email drip campaign can be started with one click on the mouse. Consistent contact equals sales. This is a huge advantage over having staff write bulk emails, or worse still, individual reminder emails. The benefit is the time saved for staff and consistency and control of sales message by you! A page is created showing all information associated with a prospective client. All calls to the prospect have a staff name and time stamp associated along with a record of what occurred. All the information is presented completely and simply. This allows anyone on staff to see where we are with any particular prospect at any given time. Just because "Robert" goes to lunch doesn't mean we can't close a sale if the prospect calls us. All quotes may be easily uploaded to the prospects page. This allows so much! I can make calls from anywhere with an internet connection and have any quote I need available as I speak with the consumer along with a complete contact history. Any staff member can review and understand if a consumer calls and wishes to review a quote. We can keep track of any and all quotes emailed to the prospect. Folders allow you to create XDate folders for each month and/or each user. These Xdated leads can then be easily set to automatically call the consumer at the optimum time. Another big advantage for getting the most out of every lead and for staff time management. The value of DYL goes all the way through the service. As an admin I can change which lead is assigned to which staff member as needed. I have access to outgoing recordings of calls for training and best practices work-shops. The reports available provide a wealth of information on productivity, and allow me to allocate new leads appropriately. Any staff can answer any call and be up to date on where we are in the sales process with any prospect while the phone is still ringing. The service is very inexpensive, one monthly fee no matter how many users your office needs. The call campaigns are an additional cost, but the cost is nominal. Customer Service is phenomenal. I'm promising anyone who reads this review that you will not find a company which tries harder or cares more about your business, other than yourself. No system works without a hiccup now and then, and I'm the person who must get things back to normal. DYL has gone above and beyond for me on numerous occasions. The customer service I've received is the reason I decided to write a review for the company. Lastly Tools, Tools, Tools - Drip Email - The drip emailer allows each user to automatically send a series of emails to consumers. The drip system is very simple and yet has enough muscle to be useful. Campaigns - Call campaigns are easily uploaded to the system and then may assigned by admins to particular users. Results of those campaigns are also easily tracked by admins. Staff adjustable auto call back - This little feature allows the staff to automatically set a call to occur when it is most likely that we will reach the prospect. Admin Tools - There are a bunch and they are simple, functional and effective. Why not try this one first? Since you do not have to sign a contract DYL should be your first option. If you find it didn't work for your office, you can simply drop the service with nothing lost.

February 2019

Mark from Allstate

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2019

Great phone system that's easy to use and has lots of features

I've been in the insurance business for 18 years and have been with DYL for 3 1/2 years. It's the best phone system I've had. It's easy to use, has lots of features and the support has been good. It definitely makes us more productive. One example is we can label calls as "Spam" and then avoid them when they call again, which is a big headache for all small businesses. From a management side, the reports are easy to run so I can track my staff's calling times, listen in on their calls if I want and easily play back any call for coaching. This recording feature has also saved our agency several times when a customer complained. We just go back and listen to the recording and that gives us the information needed to deal with the complaint. We're not fully using all of the sales tools in DYL but we're in the process of implementing more and more of them to help increase our sales. All in all, I'm very happy with DYL and from listening to other agents plus my prior experience, I don't think their combination of tools, ease of use and support can be beat. I highly recommend DYL.

Pros

Call recording, ability to listen to calls and track how much time my staff is on the phone, the ability to easily identify and customize the names of callers, the price.

Cons

That I haven't figured out the best way to utilize all of the sales tools, but we're working on that.

October 2017

Barbara from Insurance

Company Size: 11-50 employees

Industry: Insurance

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

October 2017

Dyl review

Your customer service is terrible! The people I have spoken with are very nice but they NEVER EVER do what they say they are going to do. I never get call backs when I was promised I would. I have asked to have a tech call me so I can explain my issues directly to then instead of through a 3rd person. The customer service people will ONLY address 1 issue at a time instead of listening to ALL my issues with your service. I am told I can never talk to a Tech Rep. When I complained about your service in the past I was told we need a new router. I knew it was horseshit. Since the upgrade I not been told I need a new router. Instead I have been told "we are aware of the issue there is a open ticket" whatever that means but my issues are still not fixed! You have some very good features and I liked your service but since the upgrade it has taken a turn for the worst. I am so sorry that I am looking to replace you.

Pros

I like that for the most part I can see when someone is calling in if it is a lead or a current customer (only after I entered the customers name in the system)

Cons

Where do I start? My biggest complaint is in campaigns I can only dial through 1 time. If I dial through more than once my notes disappear and I am able to call do not calls. Dispositioning seems to be the issue but I cant get a tech person to call me back to resolve. They system freeze ALOT! We cant pull a campaign out and re scrub in Allstate systems and put back in. We lose all notes and are still able to call do not calls. since the upgrade notes are difficult to see unless we put them in the sticky note pad which is double work. We can no longer see faxes at all not even for a few days. My Allstate email box is full so I cant keep big files. Plus it takes forever to get the email notification that the fax didn't go through. Why cant Dyl tell me if it went through and why id the send fax button small and hidden? When working a campaign it has me recalling the same number over and over. People have complained when I have left a voice mail that my message is garbled and they could not understand it. Our phones display Herndon, Va weather when I am in Williamsville, NY 14221. We no longer display Nicholas Pagano Allstate Agency on our caller ID. When a lead is automatically upload in our system it forces us to call it right away. We have to pause our leads then when we set up an appointment it will not let us call it because we are paused. It is also very hard to determine if it is a new lead or an appointment. When I call comes in and I am in a campaign since the upgrade I now have to hit view to see who is calling. Where before it would show. There is another girl in the office and a lot of the time her phone is the only phone to ring or the only phone to be able to answer the call. If I pick up it doesn't Answer it right away. And when it does its dead air. If the other girl picks up she ends up getting the call even though I answered it 1st.

January 2019

Kyle from Houston Insurance Agency

Company Size: 11-50 employees

Industry: Insurance

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

DYL is fantastic!

Pros

Switching to DYL from an old fashioned landline provider was the best move I made from a systems perspective. The difference is night and day. We are able to track our businesses outbound and inbound call activity, recall recorded conversations when issues arise, and thoroughly document notes about each call on the system. The lead integration saved us money on third-party lead management platforms and has been very easy to use for all of my employees. We love the system and we have installed DYL at all of our locations, which makes transferring calls between locations a breeze. Check them out!

Cons

My only complaint is that because this is a VOIP system, any issues with an ISP are compounded. This is an issue with any VOIP provider... if there are internet issues, there are phone issues as well. However, typically if we are having internet problems, we cannot access our systems to help clients any way, so it isn't a huge deal if there is short downtime.

January 2019

Tom from Tom Prince Agency

Company Size: 11-50 employees

Industry: Insurance

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2019

Best office tool we've ever had

Pros

I have used several phone systems over the years. I evened switched to twice to other providers while with DYL thinking that I could find a better phone system. I quickly came back both times. DYL is hands down the most user friendly and best office tool that we have. The ability to text (with pictures) and to have the last 5 years of call recordings of every phone conversation has saved my office multiple times from potential E&O issues. With the workflow, DYL is now also the best way to ensure that my sales staff are following up on leads correctly and efficiently. It takes most of the repetition and thought out of our follow ups. DYL is hands down the best all in one solution for my office.

Cons

Sometimes the software can be glitchy. Despite this, it is far less glitchy than any other provider out there.