DYL Software

4.08 / 5 (46)

About DYL


DYL offers an integrated system of sales tools for small businesses looking for features such as sales automation, lead management, automated dialing, and more.

The platform is built to enhance direct marketing campaigns already in place by automating business processes such as call or email follow-up, appointment setting, and CRM record-keeping.

The DYL Phone Voice System is a hosted VoIP solution that helps manage inbound calls. This PBX system includes a customized IVR that includes extensions for staff, as well as a web interface to manage all the system features. From a computer screen, users can view inbound call history or voicemails, which are also sent automatically by email. Additionally, it also offers call recording, unlimited local and long-distance dialing, and much more. All of these features integrate into DYL's Sales Engine.

DYL is offered as a web-based solution that includes iPad and iPhone capabilities.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

46 Reviews of DYL

Average User Ratings

Overall

4.08 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(31)

4 stars

(4)

3 stars

(1)

2 stars

(2)

1 stars

(8)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 46 reviews

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January 2013

Dj from Farmers Insurance Group


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

January 2013

We Would Not Buy Online Leads Without This Company! We are a Farmers Insurance office in Nevada. Our office began to purchase leads in 2010 using 5 vendor companies. I spent more time trying to track the leads than I did selling and contacting the consumers. Follow-up was a nightmare and Excel wasn't the answer for a variety of reasons. Some of our staff members struggle with computers while others are excellent, we needed a system which could be easily understood and adapted by all while still being robust enough for advanced users. After numerous demos with a number of others looking for a fit for our users it became obvious that Dial Your Leads was the right fit for our office. All the others were very rigid, overly complex, "one size fits all" programs and they were over-priced. DYL offered simple, great functionality for users and administrators. It has been very responsive to suggested additions to the service and makes continuous refinements to the pages. What does it do for us? All our online lead partners send leads directly to DYL and they immediately call the prospective client. This gives us a leg up on competitors because we get to speak with the consumer and they get a busy signal. After the initial call an email drip campaign can be started with one click on the mouse. Consistent contact equals sales. This is a huge advantage over having staff write bulk emails, or worse still, individual reminder emails. The benefit is the time saved for staff and consistency and control of sales message by you! A page is created showing all information associated with a prospective client. All calls to the prospect have a staff name and time stamp associated along with a record of what occurred. All the information is presented completely and simply. This allows anyone on staff to see where we are with any particular prospect at any given time. Just because "Robert" goes to lunch doesn't mean we can't close a sale if the prospect calls us. All quotes may be easily uploaded to the prospects page. This allows so much! I can make calls from anywhere with an internet connection and have any quote I need available as I speak with the consumer along with a complete contact history. Any staff member can review and understand if a consumer calls and wishes to review a quote. We can keep track of any and all quotes emailed to the prospect. Folders allow you to create XDate folders for each month and/or each user. These Xdated leads can then be easily set to automatically call the consumer at the optimum time. Another big advantage for getting the most out of every lead and for staff time management. The value of DYL goes all the way through the service. As an admin I can change which lead is assigned to which staff member as needed. I have access to outgoing recordings of calls for training and best practices work-shops. The reports available provide a wealth of information on productivity, and allow me to allocate new leads appropriately. Any staff can answer any call and be up to date on where we are in the sales process with any prospect while the phone is still ringing. The service is very inexpensive, one monthly fee no matter how many users your office needs. The call campaigns are an additional cost, but the cost is nominal. Customer Service is phenomenal. I'm promising anyone who reads this review that you will not find a company which tries harder or cares more about your business, other than yourself. No system works without a hiccup now and then, and I'm the person who must get things back to normal. DYL has gone above and beyond for me on numerous occasions. The customer service I've received is the reason I decided to write a review for the company. Lastly Tools, Tools, Tools - Drip Email - The drip emailer allows each user to automatically send a series of emails to consumers. The drip system is very simple and yet has enough muscle to be useful. Campaigns - Call campaigns are easily uploaded to the system and then may assigned by admins to particular users. Results of those campaigns are also easily tracked by admins. Staff adjustable auto call back - This little feature allows the staff to automatically set a call to occur when it is most likely that we will reach the prospect. Admin Tools - There are a bunch and they are simple, functional and effective. Why not try this one first? Since you do not have to sign a contract DYL should be your first option. If you find it didn't work for your office, you can simply drop the service with nothing lost.

February 2019

Mark from Allstate

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2019

Great phone system that's easy to use and has lots of features

I've been in the insurance business for 18 years and have been with DYL for 3 1/2 years. It's the best phone system I've had. It's easy to use, has lots of features and the support has been good. It definitely makes us more productive. One example is we can label calls as "Spam" and then avoid them when they call again, which is a big headache for all small businesses. From a management side, the reports are easy to run so I can track my staff's calling times, listen in on their calls if I want and easily play back any call for coaching. This recording feature has also saved our agency several times when a customer complained. We just go back and listen to the recording and that gives us the information needed to deal with the complaint. We're not fully using all of the sales tools in DYL but we're in the process of implementing more and more of them to help increase our sales. All in all, I'm very happy with DYL and from listening to other agents plus my prior experience, I don't think their combination of tools, ease of use and support can be beat. I highly recommend DYL.

Pros

Call recording, ability to listen to calls and track how much time my staff is on the phone, the ability to easily identify and customize the names of callers, the price.

Cons

That I haven't figured out the best way to utilize all of the sales tools, but we're working on that.

January 2019

Kyle from Houston Insurance Agency

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

DYL is fantastic!

Pros

Switching to DYL from an old fashioned landline provider was the best move I made from a systems perspective. The difference is night and day. We are able to track our businesses outbound and inbound call activity, recall recorded conversations when issues arise, and thoroughly document notes about each call on the system. The lead integration saved us money on third-party lead management platforms and has been very easy to use for all of my employees. We love the system and we have installed DYL at all of our locations, which makes transferring calls between locations a breeze. Check them out!

Cons

My only complaint is that because this is a VOIP system, any issues with an ISP are compounded. This is an issue with any VOIP provider... if there are internet issues, there are phone issues as well. However, typically if we are having internet problems, we cannot access our systems to help clients any way, so it isn't a huge deal if there is short downtime.

January 2019

Tom from Tom Prince Agency

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2019

Best office tool we've ever had

Pros

I have used several phone systems over the years. I evened switched to twice to other providers while with DYL thinking that I could find a better phone system. I quickly came back both times. DYL is hands down the most user friendly and best office tool that we have. The ability to text (with pictures) and to have the last 5 years of call recordings of every phone conversation has saved my office multiple times from potential E&O issues. With the workflow, DYL is now also the best way to ensure that my sales staff are following up on leads correctly and efficiently. It takes most of the repetition and thought out of our follow ups. DYL is hands down the best all in one solution for my office.

Cons

Sometimes the software can be glitchy. Despite this, it is far less glitchy than any other provider out there.

January 2019

Mallory from Mallory Leonard Insurance Services Inc

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Great tool for a sales environment

Pros

I've been with DYL for over 4 years. I love that texting, faxing, lead management, and dialing is all in one place. They launched workflows that I'm still implementing. It's definitely helped me keep a pulse on my employee's productivity.

The best thing I did was put my phones on one internet connection and computers on another. Our connection sounds great and we've only dropped a handful of times in the past few years.


Cons

I love the app on the cell phone. It's a little finicky at times but it does the job. The only thing I don't like is that when you click to dial a missed call from thee call log it calls their primary number instead of the one they called from. You have to double check to see which one they called from.

January 2013

Jacob from Jacob Richardson Agency Farmers Insurance


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

January 2013

In insurance we have way too much inputting involved in keeping track of customers. I've tried a number of other software programs that were designed to keep my prospects and clients organized. At the end of the day all the other database managment programs just gave me more work and i was loosing track of quality people who wanted what my Insurance Agency could offer them. I found DYL as a referral from another successful Agent who used them specifically for internet leads. I jumped right in and was immediately making multiple calls to my leads without even having to log in to the system! I soon found out that I was too efficient dialing out to my prospects and I needed to purchase less leads because i was drowning in all the appointments, new business and follow ups that were a result of my consistent calling activity. Next, I loaded spreadsheets into DYL and it was the easiest process that you could ever imagine. I don't even have to Map out where all my clients information goes, it pulls my headers and prefills them for me so all if have to do is press the upload button, then the call button, then I'm attacking my spreadsheets. This gave me great versitility for my staff to make phone calls without having to dial the phone. It has helped keep me organized and the system's main advantage over everything else out there is that it is easy to use! I would conservately say DYL has helped me close 50% more leads by keeping all my leads in one place, and holding me accountable to calling them. Honestly, I have no idea what me or my staff would do if they didn't have access to the massive database i've built in DYL. We've literally gone paperless because we have all information i need to quote in one place. I can look up people by phone number, lastname or by folder. Everything is Organized, simple, user friendly and effective. I now have one phone system and I can't wait until I get a bigger office so I can utilize the DYL system for my business to a greater capacity. There is nothing out there like DYL and I'm just blessed to have them on my team. They are always cutting edge, userfriendly, simple and fun to use!

January 2019

Dave from Pritchett Insurance

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Best VoIP

Pros

DYL is the 3rd VoIP I've been with since I started my Insurance Agency, and nothing compares to DYL! It's allow me to hold my staff accountable to their tasks... It's like it was designed with my business in mind. It gives me coaching opportunities and hard numbers not to mention the basics dialer, text and email. I'm able to keep one step ahead of the competition with real time email/call appointments from web venders...
DYL customer service is second to none, I've been on board 3 years now and wouldn't change due to the great customer service alone!

Cons

There's nothing not to like, it could always be less money! But when your business depends on your phone's, you want a company that takes care of you right now...

October 2017

Barbara from Insurance

Company Size: 11-50 employees

Review Source


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

October 2017

Dyl review

Your customer service is terrible! The people I have spoken with are very nice but they NEVER EVER do what they say they are going to do. I never get call backs when I was promised I would. I have asked to have a tech call me so I can explain my issues directly to then instead of through a 3rd person. The customer service people will ONLY address 1 issue at a time instead of listening to ALL my issues with your service. I am told I can never talk to a Tech Rep. When I complained about your service in the past I was told we need a new router. I knew it was horseshit. Since the upgrade I not been told I need a new router. Instead I have been told "we are aware of the issue there is a open ticket" whatever that means but my issues are still not fixed! You have some very good features and I liked your service but since the upgrade it has taken a turn for the worst. I am so sorry that I am looking to replace you.

Pros

I like that for the most part I can see when someone is calling in if it is a lead or a current customer (only after I entered the customers name in the system)

Cons

Where do I start? My biggest complaint is in campaigns I can only dial through 1 time. If I dial through more than once my notes disappear and I am able to call do not calls. Dispositioning seems to be the issue but I cant get a tech person to call me back to resolve. They system freeze ALOT! We cant pull a campaign out and re scrub in Allstate systems and put back in. We lose all notes and are still able to call do not calls. since the upgrade notes are difficult to see unless we put them in the sticky note pad which is double work. We can no longer see faxes at all not even for a few days. My Allstate email box is full so I cant keep big files. Plus it takes forever to get the email notification that the fax didn't go through. Why cant Dyl tell me if it went through and why id the send fax button small and hidden? When working a campaign it has me recalling the same number over and over. People have complained when I have left a voice mail that my message is garbled and they could not understand it. Our phones display Herndon, Va weather when I am in Williamsville, NY 14221. We no longer display Nicholas Pagano Allstate Agency on our caller ID. When a lead is automatically upload in our system it forces us to call it right away. We have to pause our leads then when we set up an appointment it will not let us call it because we are paused. It is also very hard to determine if it is a new lead or an appointment. When I call comes in and I am in a campaign since the upgrade I now have to hit view to see who is calling. Where before it would show. There is another girl in the office and a lot of the time her phone is the only phone to ring or the only phone to be able to answer the call. If I pick up it doesn't Answer it right away. And when it does its dead air. If the other girl picks up she ends up getting the call even though I answered it 1st.

February 2019

Anthony from Allstate Exclusive Agent

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

I've tried the the competitors...DYL Wins

When any concerns arise, this team addresses them with diligence. Nothing gets left up in the air.

Pros

DYL and its feature rich, all in one platform allow me to run my agency in an efficient manner. Their key features like call recordings and statistical reports are very impactful in the sales space allowing for countless coaching opportunities. I've tried other providers and my first hand experience leaves me with no doubt that DYL is the superior platform.

Cons

Hard to find any faults without nitpicking. They could have a social media page for users of their platform.

February 2019

Rich from BCIS

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

2.0

February 2019

Destroying Your Leads

I've been with DYL for over 6 months now. It's the same broken record. You send in a request when something isn't working, they open a support ticket, it's sometimes a few weeks later before someone gets back to you, and when they do they just tell you it's being worked on. They try to be friendly but there's never any fixes! I don't know who is running this operation but management needs a restructuring as the people hired on are clearly not cutting it. My insurance business has lost out on tens of thousands because of counting on their software to run properly. What bothers me most, is that people are not up front about it. They try to appease you by saying it's being worked on, or they hired on more people to fix it, but it's never resolved. They just keep passing the buck and stall, stall, stall. It's been old for a while now. The app hasn't worked for over 5 months now. How can this be? How can a software company survive with this kind of IT? Honestly still baffled by it all.

Pros

The only thing that works consistently with the software is the texting which is a nice feature. The automatic phone dialing when a lead comes in works 90% of the time, which is big for them.

Cons

Imagine spending days and weeks sending emails, only to find out that no one is reading them. No not because of the content, because they were never delivered!
The app is a joke. I don't know what kind of interns are working on this, but way too buggy to think you'll have a reliable business using it. You'll see a fraction of your leads at best and when a client or lead comes in, don't even think you'll be notified, because it's not happening. So that essentially means if