Microsoft Dynamics 365 Software


 

Microsoft Dynamics 365 provides integrated solutions that allow businesses to track leads, automate field service, drive sales and improve operations using mobile, enterprise-ready business apps from the cloud.

Microsoft Dynamics 365 offers supporting apps for iOS, Android, and Windows Phone. Apps are available offline, so users can work without data connectivity and data will sync automatically once a connection is reestablished.

The system’s business apps are designed to be deployed as a package or independently as companies grow and expand, and all work together as part of a larger software solution. It integrates with applications such as Outlook, Lync, SharePoint, OneNote, Word, and other Microsoft applications to minimize double entry and save time.

The system is designed for collaboration where users can interact in Yammer and can quickly add colleagues to projects and meetings. Pricing is per user per month. Support is provided via an online forum, email and phone.

 

Microsoft Dynamics 365 - Business performance
 
  • Microsoft Dynamics 365 - Business performance
    Business performance
  • Microsoft Dynamics 365 - Sales dashboard
    Sales dashboard
  • Microsoft Dynamics 365 - Desktop & mobile view
    Desktop & mobile view
  • Microsoft Dynamics 365 - Relationship insights
    Relationship insights
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

2,652 Reviews of Microsoft Dynamics 365

 

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Software Advice Reviews (240)
More Reviews (2,412)

Showing 1-20 of 240

Jake from CIE Tours International
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Accounting Tool Made Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great accounting tool with A LOT of detail. Great support from Microsoft as they're constantly adding features and other functionality.

Cons

Needs better training content, improving over time. Simple things can sometimes be more complicated to do than they should be.

Review Source
 
 

Andrew from The Universal Group
Specialty: Insurance
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Mediocre CRM System

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Well, it's made by Microsoft, so it does have a good integration with other Windows products. However, that is about everything I could think of in terms of strength.

Cons

First of all, the system is slow and takes time to process new records. Our sales team consistently comes across crashes and we talk with our internal IT team all the time in regards to these errors. The tabs that you have to click and navigate aren't that intuitive compared to other CRM systems such as Salesforce or HubSpot.

Review Source
 
 

Lukas from Insurance
Specialty: Insurance
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Good Price Value Ratio

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Modern and extensible Plattform
Good integrated in Office
Extensible for call center i.Ex. Genesys PureCloud

Cons

Not for small Businesses
Leads vs. Sellingchance concept not predefined.
Apps for Android have low options

Review Source
 
 

Katie from Sonova
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2018

November 2018

Allows access on Any Device

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I am able to use word, excel ppt. outlook and many more applications on my laptop which I can then switch over to view on my phone, or from my home PC.

Cons

No cons at this time. This is the best working solution for access to all the tools I might need. IT is perfect

Review Source
 
 

Angel from Dusit Thani hotel manila
Specialty: Management Consulting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Using the features ot he apps is a good help.

Pros

Software that can intigrate with the other Microsoft products. Its very easy to customize and meet the business needs

Cons

Its just i need more time to to learn the software very well and all the features so i can use it very well.

Review Source
 
 

Rico from Matinloc resort
Specialty: Food & Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Best solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Verygood apps. So convenient using.

Pros

Microsoft dynamics provides an intigrated best solutions that may allows the business to track the leads automately

Cons

It has so Much information in the screen to guide users how and what are the usages of features of the apps.

Review Source
 
 

Carl from Cebu holdingsinc. Subsidiary of ayala land inc.
Specialty: Real Estate
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Best for tracking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Excellent apps for my personal organisation.

Pros

I'm using this software apps to keep track all of the leads and my contacts.its very convenient to track touch point.

Cons

Good apps beacuse its available offline so that most users can access to work without data connectivity

Review Source
 
 

Tina from Ayala land premier
Specialty: Real Estate
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Application intigration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very usefull apps. Im one of the happiest user.

Pros

Software apps that can intigrates with other Microsoft products its easy to customize and it meets for the needs in business

Cons

Great apps.i always make sure that all my information needs is complete and saved so that i wont missed out on my business presentation.

Review Source
 
 

Arelis from Hustle Phx
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

overwhelming need to learn to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

helps get work done and allows the ability to use tools that make the daily work efficient to do, make or create.

Cons

This is an amazing product, yet for non computer software sabi people it can be overwhelming to learn the information of "how to use it"

Review Source
 
 

Riabelle from Dusit Thani hotel manila
Specialty: Management Consulting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

More features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Convenient tools. Highly recommended

Pros

Application is available offline users can work without data connectivity. But once connection is establish data is automatically syncs.

Cons

Lots information on the screen to learn. It is necessary to look directly for the main tools. Needs a little patience.

Review Source
 
 

Rosa fatima from Citius solutions corporation
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Handles large amount of date

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Its a friendly users and adaptable

Pros

Microsoft dynamics helps to handle saving large date so that all informations and ideas saves securely

Cons

Great apps.it always updates as my reminder for a very important things at works. Reminding apps is good

Review Source
 
 

Jinky from Dmci homes
Specialty: Real Estate
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Offline apps service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I use this software to keep track of leads and my contacts very convenient.

Pros

.love this application i can access even offline or without data connectivity automatically data syncs..

Cons

Too big application to handle. But its easy to use. Its excellent tools for personal organizations.

Review Source
 
 

Tim from Pinn Com
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

ISH

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

With all of the affordable sales solutions on the market place I would rather do double entry for our accounting department and use a better CRM that is easy to use and customize. I find it interesting that so many reviews give it high star marks then in the CONS so many of them speak to it not being intuitive and hard to use. Don't you want a CRM that is easy to use and doesn't have a huge learning curve especially in 2018!

Pros

Having a place to keep all contacts and opportunities. Might be good as a back end for management reporting and accounting

Cons

Hard to customize
Not intuitive in the least... Unless you have an access background.
Bad GUI - No good visuals to see what's happening on a day to day basis.
Difficult to learn
Not a good sales tool!

Review Source
 
 

Paul dino from Education
Specialty: IT Dept
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Excellent tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great apps.. I used it oftentimes.

Pros

Excellent tools for peesonal organizations it can handle a large amount of data. Its a friendly users apps.

Cons

ItTakes more times to learn the software functionalities. But once it learned its more comfortable to use.

Review Source
 
 

Apple from Resorts World Manila
Specialty: Hospitality / Travel
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Another Great Product of Microsoft

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thanks Microsoft!

Pros

Great business software that can also use in mobile. Very convenient and easy to use even without connectivity.

Cons

Some of the features is very helpful but hard to use when you are not very knowledgeable and familiar on microsoft product.

Review Source
 
 

Joel from Infor
Specialty: Software / Technology
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

Valuable software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

User-friendly, valuable, and with integration to different applications needed for the business as well.

Pros

I can say this is so much helpful and important for sales team. Its integration to different yet popular applications such as MailChimp, etc. is so helpful for business, even better than I expected.

Cons

No cons, the fact that it can be installed to different devices and gadgets so this is valuable for me.

Review Source
 
 

Ailyn Mae from Aprisa Business Process Solution Inc
Specialty: Financial Services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Microsoft Dynamics 365 is a must have application!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What i really like in this product is that it is a customer relationship management software that support IOS, Android and Windows phone devices. you can connect with your client and it will help you get customer insights.

Cons

it is too complex and too many functionality for the new user that may lead you to consumed more time in doing your business.

Review Source
 
 

Benjamin from Chandler
Specialty: Other services
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Dynamics 365 for phones

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software has many other great options and I am confident my organization will use for more than service .

Pros

Dynamics 365 is a very good tool and my organization has chose it for customer service application. It’s very reliable and I had a training on using it, it offers good connections with day to day Microsoft office software such as word, excel...

Cons

As we are still not able to use completely this software, I might only refer to my experiences from trainings. Dynamics 365 for phones has a lot of bugs and the arrows next or previous page do not work properly all the time.

Review Source
 
 

Ajay from Self employed
Specialty: Accounting / CPA
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Dynamics 365.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like how it helps me stay updated with all my marketing and meeting schedules. It is a highly effective tool to manage large data sets and provide a proper structure by keeping everything organized.

Cons

Not very customizable and thus not fully suited for all sorts of business requirements. Also, the user interface seems a bit complicated and less user friendly.

Review Source
 
 

Mark from Large manufacturing facility
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Dynamics 365 the tool everyone needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Just use it. Sure it's a CRM, but it's so very much more than a CRM

Pros

The feature set and communicability are wonderful. You can implement all of your documents and workflows.

Cons

Some of the customization can be a bit confusing to implement. As the related entities are not intuitive.

Review Source
 
 
 
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Showing 1-20 of 2,412

Robin from Natural Gas & Energy
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Dynamics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

User friendly software. Easy for a new learner.

Cons

No problem or complaints within my group.

Review Source: Capterra
 

Anna from North San Diego Business Chamber
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

love the integration with other products and tools

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

customer support and sales team area great...I've had the same sales rep for years and he knows what my preferences are!

Cons

a bit of a learning curve to understand the charts and graphs and if you are a google user, there is a different interface culture to get used to.

Review Source: GetApp
 

Gregory from Exadel
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

There are drawbacks when used on a mobile device

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Dynamics CRM software is an important part of our company, helping us to comfortably manage the necessary products. In addition, it is no less convenient to use on your mobile phone.

Cons

Unfortunately for us, at times CRM slowly starts working on a smartphone. If problems occur, it is difficult to contact customer support for their timely resolution.

Review Source: Capterra
 

Michael from Nimble
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Good product, but needs to be studied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like Dynamics 365 because it has everything in one place, eliminating the need to constantly switch between several different applications. Allows you to track all commercial activities of our company.

Cons

Dynamics 365 always works quite slowly on my mobile phone. To fully understand this software had to spend a lot of time.

Review Source: Capterra
 

Osei from Biznes Media
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

very powerful and useful

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

i love it because it has helped with my interactions with my customers

Pros

user-friendly , nice interface and it has made it easier for me to interact with my customers.

Cons

it crushes sometimes, that is my main problems with it, and a bit slow when loading .

Review Source: Capterra
 

Paraskevas from Heineken
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Futurous CRM Approach

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Nice AD interaction with all MS powered software.
Fast indexing and reports
Agile e2e processes according to business needs.

Cons

Some modules are not very easy to be configured.
Sharepoint links were not working easily.

Review Source: Capterra
 

Hillum from Nielsen kenya
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

Dynamic 365-Both a blessing and a curse.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In the last four years i have use the product it has been a plus to me and both firms i have worked in. It well integrates with Microsoft 365 and also easy to use.It is a product i would highly recommend.

Pros

we use dynamic 365 across our entire organization. In my department we use it in management of project. That is, we use it in project scheduling, program meetings ,keeping track of the project and also make sure goals of the projects are well met. What we like i like most about the software is that it has a relatively easy interface to navigate. It is also customizable making it helpful to me as i use. However, Customization has been both a blessing and a curse, the more customizable it is the more clunky it gets.

Cons

The greatest con has been the customization feature . The more customizable it is the more it tend to lag. Their support team is also horrible and hard to get.

Review Source: Capterra
 


December 2018

December 2018

Data collection

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Dynamic Software best for connecting to people collect data

Pros

Good dashboard and record show also easy connect with customer through data collection

Cons

Some time not work well and same like browser

Review Source: Capterra
 

Martin from Gobierno de la Ciudad de Buenos Aires
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

of the most powerful and complete tools in the market that I've seen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

can be used for very small things or to build a huge and comprehensive system of all areas of a company allowing a lot of very useful measurements. is designed for large companies as I can visualize. I would like to use it but it is too much product for my small company

Cons

I think the bad thing is the price. for a small company, the cost that the tool generates is too much, and although it has a lot of potential, it has too many things that I would not possibly use because of the infrastructure I have.

Review Source: Capterra
 

Rakesh from System Soft Technologies
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Microsoft dynamics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Can go along with any other MS software programs easily. Any organization already have alot MS softwares, so using dynamics will share the resources and easy to perform any task using all MS products.

Cons

there are some silent upgrades which you may not notice while it install it.

Review Source: Capterra
 


December 2018

December 2018

Great CRM Tool!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I love that this syncs with my outlook account and calendar! Great salesforce alternative.

Cons

The account payable module in Microsoft Dynamics is a bit complicated.

Review Source: Capterra
 

cameron from Church Ministry 101
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Microsoft Dynamics: A Complexed Product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Microsoft Dynamics has been very helpful in helping me improve my call center for my business. It made my customer service a lot easier to manage.

Pros

I like that Microsoft Dynamics can handle Social Customer Service, Territory Management, Sales Forecasting, and a lot of other things. I like that you can pay for add ons like web chat and tracking systems. I like the news feeds that help keep you updated about what is new on Microsoft Dynamics.

Cons

What I disliked most about the product is that it took some time to learn how to use it and all of it's features.

Review Source: Capterra
 

Ryan from Sikich
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

CRM with Microsoft

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The CRM platform itself is very impressive in scope and functionality to do the core things you would expect from a system.

Cons

Third party integrations are hard to come by. If you use the CRM and need to use other tools and platforms, you'll be out of luck

Review Source: GetApp
 

KitCho from Ministry of Health, Nutrition and Indigenous Medicine
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

User friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Yah good one and build some extra action

Pros

Easy to use.userfriendly
Looking attractive app setting
I got some new ideas and information

Cons

Some tym sloWly work my phone
Some tym stucking up

Review Source: Capterra
 

karlie from Qkids
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Dynamics review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I love being able to connect different business processes as well as improving customer interactions.

Cons

The errors can be difficult to trouble shoot.

Review Source: Capterra
 


December 2018

December 2018

Stand-alone product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's more cheap option than other reputable CRM tools if you have millions of B2C customers. Also learning curve is shorter than other tools.

Cons

Integration is horrible. It doesn't play well with third party softwares as well. In my country solution partners are other big problem.

Review Source: GetApp
 

michiel from The Oaks
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Company Dynamics

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Dynamics helps to streamline your work and everyone working together has a clear goal of what the company is working towards, a clear goal and planing is the way to success.

Pros

What I like most was that finding the information you are looking for is very simple. Everything in compact and easily legible, so finding and or comparing sales or what ever it may be feels so convenient and as a bonus if you are a visual person you will love all the charts and diagrams.

Cons

For a small freelancing group like myself the price is a bit to much but for a big company it should be no issue.

Review Source: Capterra
 

Scott from UC Berkeley
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall decent, could be improved

Pros

Provides great stats and data for your objectives

Cons

Wish there was additional capabilities and was more in depth

Review Source: Capterra
 

Frederik from TenCate Thiolon Middle East LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

The most effective ERP for Multinational Corporations

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The flexibility and endless possibilities to tailor to every need

Cons

There is a steep learning curve, and for users that do not use it every day, it comes over as heavy and not userfriendly

Review Source: Capterra
 

Ben from First State Super
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Dynamics Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The product is user friendly and quite simple

Cons

Initially I found the product quite slow to use

Review Source: Capterra
 
 
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