

Centralized history


Supported Operating System(s):
Web browser (OS agnostic)About icomplete CRM
icomplete CRM is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses. The solution helps automate the lead generation process and workflow activities for sales and marketing teams, call centers, charities and help-desk teams.
icomplete CRM offers a built-in marketing feature which sends targeted marketing messages to customers and prospects via email, text message and physical mail. An interactive template builder tool lets users create personalized emails and other promotional materials.
icomplete CRM offers team collaboration tools, which allow individuals to share opportunity details with their teams. Users can track campaign progress and generate activity statistics to measure the performance of ...
Centralized history
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
December 2016
Neil
Time Used: More than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
A world beating CRM
The i-complete CRM has changed the way I run my company. It is not only extremely simple to use, it is fast, efficient and saves a fortune on telephone costs, staff time and work load. You can simply achieve more with the same staff. The way we use it has increased the performance of our sales staff by 100%, and the flexibility of the system allows you to keep in touch with what is happening in your company where ever you are, even on holiday abroad.
Pros
VOIP means all documents are stored safely on cloud and you have access whenever or wherever you want. Call recording means you never miss a call and can always check what you said to someone or what was said to you. Automated individual emails save massive amounts of time. No other CRM has voice recording integration. No other CRM has missed call forwarding or ansaphone. No other CRM has tagging (client identity and rating system) Loads more feature included. Very inexpensive and easy customisation.
Cons
Lacks notification for incoming emails, but then no other CRM has that either
December 2016
james from Quinola Mothergrain
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2016
small business CRM system that ticks most of the boxes required by a small business
We have been using iComplete for 4 years now, and it was a huge improvement on the excel spreadsheet we used to use! It is very affordable, super easy to use and their help desk answers emails (and the phone) rapidly, so if you do have any problems you they are quickly resolved. If you use marketing e-shots they can be sent from the system by various tags eg customers, bloggers, packaging suppliers etc. It also keeps a record of all emails sent by producing a unique code for every person in the database, which makes finding old emails pretty quick. The task function sets you up reminders and percentage of completion rather than having a desk covered in post its. Would definitely recommend this for any small business and we are still very happy with it despite having grown to over £1m revenues
Pros
web based, easy to use, great customer service based in UK
Cons
e-marketing templates a little clumsy, database segmentation based on tag search could be more flexible, would be useful to have off line version on local hard drive for travelling
March 2014
Howard
Time Used: Free Trial
Review Source: GetApp
March 2014
Not impressed
Not impressed. Pipeline management - once subscribed you are told there is a £200 fee to set this up Auto feed response from website - you have to completely redesign your web form to fit icomplete - not easy as its made out and they charge you £99 for the pleasure. Yes you can store your contacts in the same way you can in access, Yes you can set tasks and reminders the same way you can in outlook, if you sign up to voip you can call straight from the solution - a nice to have not a necessity. Initial training was an hour of my life I will never get back eventually told to watch the tutorial videos that I got more from. Nice company to deal with? Not really. Clare's great the others just wind me up the wrong way once onboard they just want to sell extras to you quite annoying.
Response from icomplete.com
Replied April 2014
Howard I am so sorry to hear that you were unhappy with the icomplete service. We do take negative reviews very seriously and this will be passed back to our team to improve our customer care process.
December 2016
Michael
Time Used: More than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
Better Connected
Contact with the team is excellent, any questions are quickly resolved and as we have evolved iComplete has adapted to support our individual needs. I have recommended iComplete to others and they have never ever complained so I have been confident and will remain confident to continue to recommend.
Pros
Client contact record all in one place
Response from icomplete.com
Replied January 2017
Thank you for your feedback.
December 2016
Andrew from AutoEase
Company Size: 11-50 employees
Industry: Automotive
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
Icomplete CRM Voip combined system
This system has taken out our previous server based system and gives us 100% more functionality and speed coupled with the regulatory requirement we need for the FCA. With a customized process flow, connected website and automated marketing feature the icomplete system is revolutionary to the business and allows us to expand easily. We can't imagine life without it and the phone link up means that we go directly to file on screen pop ups, very impressive. A full list of every customer contact and recorded calls!
Pros
Easy to use, top end functionality without the cost. the telephony link up is great.
Cons
Cloud based so reliant on internet connection which fortunately these days is very good.