Infusionsoft CRM Software

I waiver on switching. There are many new apps coming out. The price will come down.

Pros

If you know what you're doing, it's a powerhouse. I've worked with it for 4 years and am still learning, I'm not a techy but my business required this type of automation to grow it. No regrets at all! Best Customer Service.

Cons

Surprises me that there aren't more font options. They continue to upgrade & beta test but there won't be tutuorials.
Their capacity to host mp4 is limited so I still need another app(Leadpages) to integrate.
The price!!!

Pros

Clear User interface, comprehensive widget package. The number of tools at your disposal in this CRM far outweighs most programs in it's class. I really love the fact that I can track potential revenue alongside leads and prospects.

Cons

No cons I can see other than price, but with this type of program you really do get what you pay for.

It is a tool of great functions that has allowed us to use base and sustenance to each advance that we give in our management of work and in general in each business that we carry out. Both customers and we can observe personal information, this way we have relevant data about the person with whom we want to work. With Infusionsoft we have managed to improve the quality of our project and with this the experience that the clients have with us, in this way we make sure that they feel satisfied every time they need to resort to our work.

Pros

It is ideal to work, comfortable, easy and fast. From the beginning it has always been simple to use, they provide demos and quality training to understand all the steps required for its proper use. It automates work, it coordinates excellently the emails with correct redirection, the labeling is ideal for the correct organization of the groups and thus differentiate the groups of people to whom I direct my messages and correspondences. It's incredible, all in one.

Cons

It is a daily and exponential learning curve. I have not presented major inconveniences until now. Complete tools and adequate functionality.
The customer service has been there when I need it, answers them to each of my doubts and resolves any problems that may arise.

Shady business practices. There are other businesses that provide superior solutions at a similar price point.

Pros

Their product fell short of what they promised us it could do. However, it was at least able to get 50% done, rather than the 100% they guaranteed.

Cons

Terrible contract. They lie and misguide you to purchase their services, overpromising and underdelivering. The worst part is terminating. For most companies you submit an email or secure message and the deed is done. Here, I had to hound them for 3 weeks, dispute charges, and deal with a massive headache. Avoid at all costs.

Pros

We just started using Infusionsoft within the last year. It has been a great addition to our online sales.

Cons

We as a company have net yet come across any cons when using this product. It works great for what we need.

Pros

Infusionsoft has been such a huge success for us to make it possible to maintain constant communication with our clients! Email marketing made easy!

Cons

If you've never done email marketing before you may have an adjustment period. However, this is easily overcome with the support Infusionsoft has to offer!

Pros

It has incredible power for certain industries and applications. Knowledge and consulting companies as well as service companies can create impressive customer centric automated communication interfaces. It's particularly well suited for building out applications that can be deployed across industries.

Cons

It's sufficiently complicated that most users need a strong development team or contractor to build it out and maintain it. The biggest problem we encountered was having the product change after investing in a massive build out. The changes required rebuilding the entire application to work with the new architecture. That's when we abandoned the product.

Customer service is great! So far, we are happy with this product!

Pros

Versatility - it can be used for so many different reasons and have so much capability to the software.

Cons

There is not an app for Android. That is huge for my company. We all operate Androids and having to bookmark the site and go from there is a little tedious.

Pros

Infusionsoft seems to be the best email marketing management tool out there. This has been huge for us to grow.

Cons

We had a couple of minor snags when integrating our email list from another vendor into Infusionsoft. Still, this could have been due to the previous organization's formatting. Regardless it was quickly resolved.

Love the software! I am know looking to implement it into my other dealings besides my business

Pros

Ability to plan out campaigns for any length of time and variation. Great real time reports on many activities in your sphere.

Cons

It takes a while to get it set up and you will need their free coaching to understand it all. That being said, the coaching was amazing and they dedicate quite a bit of time making sure you are good to go.

I would not recommend "investing" in this product.

Pros

I imagine that the metrics they use to help gauge the effectiveness of campaigns would have been helpful if there was actually any return on my investment.

Cons

Glitchy landing page software. Sub-par customer service. Requires a "university" to try to figure out how to make it work.

If you're filthy rich and can afford all the integrations you'll need, this becomes the best system there is... If you're just normal rich, only own two ferarris, skip this and go with something cheaper so you don't end up pawniing your cars and house for this.

Pros

Integration with everything, i'm surprised it doesn't control nest systems for hvac in people's homes.. Almost every saas product goes with it

Cons

The integrations do all the heavy lifting to raise a crm that is being left in the dust by pipedrive and salesflare and the new crowd of innovators

Pros

Infusionsoft has done an excellent job in building a very interactive, user-friendly platform for small businesses. Since a recent update to the platform, the system has become far more streamlined and simple to enter data quick and efficiently without any hassle. This is especially helpful for our sales team, as they are easily able to update a contact while they are on the phone to them, which keeps our data up-to-date at all times. The functionality to be able to invoice and email the invoice directly from the Infusionsoft database is an extremely helpful tool. It enables us to collect payment right away from our customers and has majorly reduced our accounts receivables.

Cons

The only thing we have found to be a disadvantage, is the fact that the system can be somewhat slow on our network and doesn't always work at the speed we would like it to.

Pros

As a startup, the ability to easily link our website data from forms, a landing page, and or email campaigns into a tool to help build a streamlined process for the development of campaigns using proven methods (pre-developed templates and methods), avoiding a disjointed lack of integration between multiple apps or systems is key. The visualization method for building processes allows business continuity and flow between marketing and sales, something which can be built upon over time. It should enhance the development of better leads and cut down on a lot of the administrative front-end work in these areas, so that by the time a trigger notifies sales of a lead(through the tagging system), it is prequalified. Through utilizing the effective processes, companies can help drive attendance and actionable next steps in the process. It's ease of use and startup-up efforts can help companies get these programs launched quickly and effectively.

Cons

For long term scalability and increased business complexity, companies may seek solutions with AI driven apps or more sophisticated modeling capabilities.

Overall, its a great software

Pros

It helps me stay organized. The interface is simple and easy to navigate and use once you get around to it. I found it a bit challenging at first but its worth it in the end.

Cons

I mostly make use if my phone for business and the mobile version of it is not so great as some features are missing. Also I found it a bit pricey for an small business like mine

Pros

The Infusionsoft CRM software is pretty user friendly, has a lot of customization options and can be made to fit pretty much any business.

Cons

While the software is great the cost of the software was little over my budget, specially if you have multiple users

Pros

I love the fact that it takes so much of customer relationship management off my hands. It can be a tedious process and this streamlines everything! Big fan!

Cons

None to complain about. It helps my personal small business work more efficiently and helps give me access to tools I thought only previously offered to larger businesses.

Pros

The software is powerful, flexible, and has many useful tools. You can take your current sales process and automate it which saves us time and money.

Cons

Not exactly a con but there’s a lot to setting up an effective campaign and it requires time on the users part.

Pros

Helps you stay organized, efficient and fairly easy to learn then use, like that it's custom to fit your needs/wants

Cons

Expensive, could have more templates, wouldn't be that great for a large business, difficult to use all the functions with a cell phone

Would recommend if you are small business and budget is primary concern.

Pros

Infusionsoft is a decent CRM for the price point and functionality. They enable the user to create internal forms for online submission, create campaigns, and, automate your sales pipeline pretty well for someone with zero experience in coding/programming. The customer service 24/7 live chat was phenomenal.

Cons

A lot of clicking and dragging and repitive actions requires to get it setup initially. There aren’t email integration widgets such as sales force or other CRM programs have. Was spending way too much time working on the software rather than in the CRM.