Interakt is a cloud-based customer relationship management (CRM) solution that caters to businesses of all sizes across various industries.
Interakt helps users capture leads. Existing leads can be imported into the system, divided into segments and nurtured in real-time. Interakt has a customer database where users can track customer sessions and activities. Each customer has a profile where users can track customer progress and group them into segments. Interakt also features email automation, which includes customizable templates and sends automated marketing and transactional emails.
A live chat module is included in the solution. Users can engage new customers and provide live support for existing customers. Chat windows are customizable and an offline mode is offered.
Interakt offers services on a monthly subscription basis that includes support via FAQs and through an online helpdesk.
Interakt helped us during a time when we did not have integrated customer data. We mainly used it for live chat and for popping notifications. It also hosted our FAQ and served as a way to manage customer inquiries.
Interakt is several products for the price of one. It includes a basic ESP, live chat, FAQ creator, notification, push notification, popup creator, light CRM and more. That, and it is extremely affordable for a small business. It would be a great solution for new businesses that need a cheap, all-in-one solution for online customer interaction. They have even created an all-in-one widget that allows you to call, chat, Facebook Message, or create a help ticket. The FAQ designer is also quite nice. And since the platform will keep user information, it will retain user activity into profiles so that you can get a more complete view of each lead. You can also setup some basic automated email campaigns, though if you're looking for a robust automated workflow ESP you best look elsewhere.
The only negative is customer support. First off, the companies appears to be based in India, so which in my experience has only been an issue when dealing with office hours. When I first signed up a few years ago, actually the customer support was very good. However, I think there have been some changes in the support structure there and ever since it has been very difficult to get help. In addition, it seems that the product development side is nowhere near as active as it once was. While it already offers a lot for the money, it seems that the ownership may not be as quick to release future updates. Because of this, it can require a little know-how to implement some of the more complicated features.
I find this tool very helpful for all my customer engagement needs. One of the best tools when it comes to E-mail Marketing, Customer Support.
The support staff is very active and helpful.
Easy interface,Fast and Smooth.
I couldn't find a problem in the system till now, everything is working smooth. Have listed my feature requests to the product development team of Interakt, and they have delivered a few of them and working on others.
Thumbs Up to Interakt, definitely worth trying.
I've been using Interakt for a year now and I find this tool so very helpful for all my customer engagement needs. If you talk about Lead / User Management, Order data management, E-mail Automation, E-mail Marketing, Customer Support via Live Chat or Helpdesk and even Notifications for my website.
I couldn't find such a tool in such less pricing. (Btw, I'm on the free plan).
For me, Powerful E-mail Automation, Smart Notifications and smooth Live-Chat.
I couldn't find a problem in the system till now, everything is working smooth.
Have listed my feature requests to the product development team of Interakt, and they have delivered a few of them and working on others.
Undoubtedly, I would definitely recommend others to use Interakt for any type of customer engagement needs.
A perfect package in alternate to other platforms for which I had to integrate 3 different tools for almost 10 times the price, but here I have everything at one place.
Ghanshyam from Fizzy Software
Manage your leads , notifications , helpdesk and many more under one platform
Response: Fizzy Software, Interakt
Date: September 2016
We appreciate your feedback Mr. Ghanshyam. We hope to serve you with the best we can.