LiveAgent Software


 

LiveAgent is an online live chat platform for e-commerce businesses at the small and midsize level. The platform offers live chat application, ticket management, online self-service portals and change and license management, all as either in-suite or standalone applications.

LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation in cooperation with a variety of third-party software companies. It is a customizable solution that can scale as small companies grow their customer base and online services. The software provides a ticket management system where ticket contains the complete stream of chat messages, emails, phone calls, or messages from other communication channels between the customer and support staff of the company.

LiveAgent is offered as both web-based (cloud) software and on-premise installations. The cloud option is priced on a pay-per-user basis by a number of agents, and the on-premise options use the up-front pricing model, based solely on the number of agents.

 

LiveAgent - Dashboard
 
  • LiveAgent - Dashboard
    Dashboard
  • LiveAgent - Getting started
    Getting started
  • LiveAgent - Chats
    Chats
  • LiveAgent - Tickets
    Tickets
  • LiveAgent - Reports
    Reports
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

595 Reviews of LiveAgent

 

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Software Advice Reviews (26)
More Reviews (569)

Showing 1-20 of 26

susan from Linkasink
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

LiveAgent for website

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Perfect solution for instant communication for your customers online.

Pros

LiveAgent is great to have on your website. It gives instant contact to your customers for sales or general questions and /or support. If you have a website, you should have this feature

Cons

Someone will always have to be online to receive the notification that a customer is attempting to contact you.

Review Source
 
 

Md Jasim from ACE Controls Ltd, Siemens
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Easy to use and flexible features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Excellent.

Pros

Immediate live supports to customers any time. I use it in my company website for better customer supports.

Cons

It has more flexible features that contains more information to knowing about it deeply. I would recommend to other customers to use it.

Review Source
 
 

Tammy from Joseph D. Carney & Associates
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Live Agent is Wonderful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I highly recommend this product!

Pros

I love this software! It makes it so easy to communicate with clients and helps to make our office so much more efficient! Highly recommend.

Cons

Price; this is the only con i can think of and really you get what you pay for so if you are looking for a high quality product this is totally worth it. ;

Review Source
 
 

Jen from Quantum Business Solutions, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Live Agent - Great Online Site Communication Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, this is an excellent product and I highly recommend it. You can brand this with your own brand which is nice.

Pros

Very much like Skype without Video
Easy to Use for the Laymen
Easy to integrate to any site
Easy to manage multiple conversations
Easy to send links and helpful information
Easy to send to another worker to take the customer

Cons

Depending on your budget this can be a draw back. Many start up companies can't afford this and with that mentioned, there are other options you can look at if you have a tight budget

Review Source
 
 

Colin from Redeem
Specialty: Telecommunications
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

The best around

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

LiveAgent is the fastest and most reliable CRM system available. Easy to use interface and so many customisation options available to seamlessly integrate LiveAgent into any business need.

Cons

There are no cons to using LiveAgent. I would strongly recommend that anyone who requires a CRM system uses LiveAgent.

Review Source
 
 

Kaire from Melton Truck Lines
Specialty: Transportation
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

It is FUN! I love being able to see what they are writing. It's like mind reading.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Did I mention that it is fun? It's fun.

Pros

The preview of the text being typed is my favorite feature. It is like mind reading. Being able to form a reply and have it get back to them quickly is priceless.

Cons

The LOUD ring when a chat opens up, but that is probably just an inhouse issue and not a LiveAgent issue.

Review Source
 
 

Deirdre from Turbo Tax
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great Live Chat with and Affordable Price!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Perfect for servicing the customers via e-mail, web (live chat) and phone and the social media integration is an added plus.

Cons

It would be nice to like a tweet when it pops up instead trying to look for it in tweetworld. That's simply impossible.

Review Source
 
 

Mitchell from Kennedy Industries
Specialty: Utilities
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

I really like LiveAgent so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

LiveAgent has been a great product to use so far. I use it solely for its ticketing functionality, but even so, it has been very useful for me. I was able to use LiveAgent's automation features to create a streamlined process of handling support tickets.
LiveAgent's own support staff has been incredibly helpful. I've started a number of chats with them, and I always got the information I was looking for in a prompt and helpful fashion.

Pros

Wide range of automation options.
simple user interface
excellent support staff

Cons

Not all automation functions are available in all cases, as well as some inconsistency with the naming conventions of some rules.
Minor spelling and grammatical errors within some text (English Language)

Advice to Others

With a bit of setup and a little effort, LiveAgent can be configured to suit nearly any need. I really like using it, and their support staff is very helpful. The developers really want to make LiveAgent great; they even accepted a suggestion I had for improving the rules for automation.

 
 

Carlos from SOSMed
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Issue tracker has good features and HIPAA compliance. Can take a while to configure for a specific use.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The issue tracker has good features, a clean look, and a flexible configuration. It is taking longer than expected to configure for use as an IT and Facilities Help Desk. Programs like Zendesk are much easier to use "off-the-shelf" for an IT help desk. However, LiveAgent is also more reasonably priced if you want a HIPAA BAA signed than its competitors.

 
 

Evan from IncubatorWarehouse.com
Specialty: Agriculture
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Great but needs some more features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Live Agent works great for our business but it would be nice if it had some added features that would make life easier. They would be as follows:

1. The ability to set business hours so phones and chat automatically are turned on and off
2. The ability to combine tickets
3. Allow for administrators to make changes to or make settings that are applied to all accounts.
4. Better phone functionality
5. Magento integration that is able to pull order/customer information for new tickets.

Pros

Combines all customer communication into one central location and chat,email, and phones are very intuitive and easy to use.
Customer service is amazing.

Cons

Needs some more functionality.

Advice to Others

This program has all of the main components needed for a great customer service experience at a great price point. Combine that with amazing customer service and tech support this is a great options for most businesses.

 
 

Dustin from OnlineAutoParts.com
Specialty: Distribution

September 2016

September 2016

Genius platform still in it's infancy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

My company was running our customer service out of a heavily modified gmail inbox. LiveAgent was able to reduce my average customer response time from 28 hours down to 2.5 hours. In fact, we've even managed to go down in manhours and still work through our workload much quicker. Having our tickets and chats, and the ability for a chat to become a ticket, has been super handy! The system is quick to set up and even easier to configure. Setting up rules for automation helps keep our workload low and our responses to customers timely. We haven't set up the custom plugin that allows us to integrate other information yet but I'm looking forward to having that set up soon.

Likes Least

The support staff is very quick to help out but implementations of suggestions are not quick at all and sometimes the support staff will tell you that you don't need a feature, when in reality, you do. For example, LiveAgent will always count a chat as a "missed chat" if it isn't answered within 30 seconds. Each 30 seconds counts that same chat as another missed chat. This isn't how I define a missed chat (chat initiated and NEVER answered) and I have no control over this setting at all. Some of the reports are also highly confusing. Lastly, the system is simply missing some basic functions. I need my entire team of agents, regardless of which department they are in, to be able to see every ticket but the only way to do this is to put them in every department. This has caused a lot of issues that we've had to change our processes not only with customer service but through the rest of our company as well. It would be beneficial to have a "view only" option for departments. Other basic features that are missing: Chat hours (if an agent is logged in after hours the chat shouldn't be displayed), merging tickets, attachments don't get sent to ebay members etc. There are also random times where LiveAgent will freeze, boot agents out, or simply stop working (I just had a chat show up as a new chat but said the customer was waiting for 14 hours).

Recommendations

Give it time! You'll have to change some processes and behaviors, but give your agents some time to get used to the system and give yourself some time to configure the system properly.

 
 

Leonardo from Leadlovers - leadlovers.com
Specialty: Software / IT

September 2016

September 2016

Leadlovers feedback

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It is easy to use. There are many features and it is all integrated.

Likes Least

The chat screen takes too long to load. It could load a little bit faster

Recommendations

Maybe an app for desktop, that loads fast, it would be good :)

 
 

Jens from pododesk
Specialty: Software / IT

August 2016

August 2016

Not too good in the end.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I quite liked the support portal and it's options for customization.

Likes Least

I am quite disappointed about your "return policy" especially as I got missleading information from your support team. This lead to additional cost that I am hardly willingto pay.

Recommendations

I dont have any recommendation right now.

 
 

arwin from mulmut.com
Specialty: Auto Dealership

August 2016

August 2016

quite useful for live chat and CRM, but could do better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

competitively priced, intuitive to use, easy to implement, but can do better with increasingly essential auto response feature

Likes Least

I need an auto response feature. Something that can answer customer's basic questions. It'll be something that gets triggered by keywords, then prompt the customer for possible answers

Recommendations

easy to use, inexpensive, quick to learn, thats it

 
 

Alfredo from ilovepoker.com
Specialty: Other

August 2016

August 2016

So pleased that I included you as part of my asset list

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

After working 12 years using many different customer service tools, getting a software that is extremely intuitive, valuable and user friendly is a complete home run. I cannot say I like only one thing. I love the product, support and technology used so far.

Likes Least

No complaints so far. Initially the badges were "not serious" for my employees, but after playing around with the software they found joy using them.

Recommendations

Be sure you have ALL email settings clear and understood before moving a finger, so it will be easier for you to set up.

 
 

Claire from CSI Products
Specialty: Distribution

June 2016

June 2016

Good tool for customer support, easy to implement and use

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The tool is easy to use and allows us to reply to customer queries immediately, which improves the level of customer service we provide. It makes managing tickets very easy. Our customers like the live chat feature we offer and many of our orders get placed after the customer used the live chat.

Likes Least

Nothing really, the product works well for us and delivers everything we expected / needed

Recommendations

Good value for money. If you have any issues, get in touch with the support team at LiveAgent, they’re very friendly.

 
 

Dave from Paleo On The Go, LLC
Specialty: Food / Beverage

May 2016

May 2016

It was easy to set up, add the script to the website, easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's easy to use. I like the way the chat and contact us tabs look. I like the actual chat pop up. The dashboard is decent. I think it's a good thing for our company.

Likes Least

I hate hate hate that I keep getting disconnected throughout the day. It disconnects quickly and then "contact us" pops up. This is not what we want, especially during business hours.

Recommendations

Refer to last question. I want to be able to stay connected throughout the day with out being disconnected without notice.

 
 

Alexandre from Type 2 Solutions B.V.
Specialty: Software / IT

May 2016

May 2016

Quick to implement flexible product with very responsive support tem

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product was very quick and easy to implement. A few features required some explanation, but the support team was very responsive and took the time that was necessary to address our questions and concerns.

Likes Least

Can't really come up with anything off the top of my head.

Recommendations

Don't hesitate and ask the support team. There is plenty of documentation available online, but sometimes a question is asked (and answered) more quickly and to the point by a human...

 
 

Silivu from Smart Cube Systems
Specialty: Software / IT

May 2016

May 2016

SmartCube Evaluation

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Pay and Ready. You paid and you use. You get invoice easy and no stress about other administrative details.

Likes Least

Rather complicated to setup it. For example an incoming ticket via email should be automatically distributed based on source and departments. More than this a "master user" of customer is not able to see and follow tickets status

Recommendations

To search more deeply for different kind of functionalities of the software

 
 

Alex from Vella Technologies
Specialty: Software / IT

February 2016

February 2016

Seamless and immediately effective.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to configure that yields great results. All functions passed tests

Likes Least

Nothing. It works as designed. No issues to report.

Recommendations

This is much more thorough than any other help desk that can be purchased.

 
 
 
Showing 1-20 of 569


December 2018

December 2018

Great Live Chat ++ Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Live Agent is a wonderful (and really cost effective) tool to fully provide great customer service to our customers. Before, things were in many different places and we didn't quite know who was responsible for what. Now, everthing is in one place and we can keep track of the status of requests. It's wonderful!

Pros

I really appreciate how robust the feature set is. You can have a live chat on your website, a ticketing system, email support, and even social media support all in one place. I love the ability to have multiple team members gain access to the system and assign different tasks that need to be done for support.

The fact that we don't have to go look in multiple different places to do support is a major bonus.

Plus, being able to organize each ticket with labels and context is a nice bonus.

Cons

I would love to see more native integrations. The only thing it's really missing on our end is a complex integration with teamwork projects (our project management system)..that way everything works together for serving our client.

Review Source: Capterra
 

Jeffrey from Gorilla grow tent
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Amazing product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It makes life awesome

Pros

I like the chat feature it really helps make life better

Cons

It doesnt have many things i dont like honesty

Review Source: Capterra
 

Jennifer from Mel Foster Co.
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

LiveAgent is an amazing help desk support system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to communicate with my users in real time and more effectively. Great product.

Pros

Great customer support platform, up to date technology, user friendly, great pricing, eases your stress from handling everything on your own. Great tool, a must buy for all professionals.

Cons

I cannot think of anything that I didn't like about the software. The only thing that would make it more appealing is if the cost was a bit lower, but it is truly worth it so it is hard to argue with the pricing.

Review Source: Capterra
 

Yap from Dynamic Presence
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Stable and Matured Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Gets the job done in the area of live customer touch point.

Pros

Product works as described and if touching base with your online customers is important in your business, LiveAgent is simple to implement and best of all.. is a stable application with little bugs.

Cons

The UI can be improved to suit a more modern web 2.0 feel but understandable anything visual design is subjective.

Review Source: Capterra
 

Chasity from Love & Light Healing
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Freezes Sometimes

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

It is a go to platform for interacting with clients but it lags at times or freezes.

Cons

It freezes or lags sometimes which can be frustrating.

Review Source: Capterra
 

Gina from FDC
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

immediate help

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Speaking with someone immediately, other than a "robot" gives peace of mind.

Cons

Some companies need to train their staff better on customer service while using this program- although that does not reflect the direct opinion of LiveAgent itself.

Review Source: Capterra
 

britny from Self Employed
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

live agent reviews

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

8 out of 10

Pros

the softwear help with convience and tac

Cons

the time it takes to get a agent in the chat

Review Source: Capterra
 

MAXIM from Dev-Pro.net
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Simple and functional service for online communication with customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

LiveAgent is installed on our company's website, which we use to quickly communicate with customers in real time. You can set push-notifications about new applications for the phone. Available detailed analytics system in your account.

Cons

The first thing the service lacks to quickly support LiveAgent is the ability to track customer activity. The second minor drawback is the lack of an additional spell checker in the chat.

Review Source: Capterra
 

Hannah from GGT
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Live Agent Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Seems like a good idea to have all touch points in one place

Cons

The platform is a little cumbersome and not that easy to use.. compared to others Ive used, there is a bit more of a learning curve.

Review Source: Capterra
 


December 2018

December 2018

liveagent via tmobile

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The ease of chatting with an agent while you are busy and cannot wait on line for 20 minutes or longer.

Cons

No issues with LiveAgent. I have only experienced as a user.

Review Source: Capterra
 

Ulad from ScienceSoft Inc
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Our company has been using LiveAgent for quite a long time to effectively and quickly communicate with our customers. There is an application for tablets and other mobile devices running iOS. Milking us is important because the company uses devices running different operating systems.

Cons

In our opinion, there is a lack of a management evaluation system that would allow our clients to evaluate the quality of service provided to them. There is no callback function.

Review Source: Capterra
 


December 2018

December 2018

Strong Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Live Agent has allowed us to streamline our communication and made us more efficient.

Cons

It is challenging to BCC a large group. Strings can become very confusing as multiple replies stack on top of each other. The best solution is to either not BCC large groups, or if you must be prepared to split the conversations into new tickets.

Review Source: Capterra
 

Adam from Accenture
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Good for customer contact

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software has at its disposal all the necessary tools that allow our customers to receive timely support from us. There is integration with popular social networks.

Cons

After sending the text format is changed. With each call to the support service, we were answered with standard phrases, after which we continued to search for solutions on our own.

Review Source: Capterra
 

Neil from iProspect
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Good impressions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked very much that the program allows for batch editing of several fields at once in the application, it is possible to set Pause, as well as the ability to customize filters at your discretion.

Cons

With all its positivity, the program has several drawbacks. For example, it is impossible to export the list of requests and it is impossible to configure the display of columns in the list.

Review Source: Capterra
 

Christopher from Smiley Firm
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Live Agent Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

The overall experience was not bad. Accordingly, I would recommend it.

Pros

LiveAgent is the greatest bang for the buck. It gives the ability to interact with multiple users simultaneously. With regards to domains, it is very easy to have custom signatures and to set up different domains.

Cons

As far as myself, setup was not easy. Accordingly, I believe set up was the thing that I disliked the most. This was not very substantial.

Review Source: Capterra
 


November 2018

November 2018

LiveAgent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I enjoyed the friendly user interface and ease of access.

Cons

I have no complaints at this time. The software is used as needed.

Review Source: Capterra
 

Allison from Sprintax
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Good Customer Support Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

LiveAgent is quite the stable and useful support tool. It has an user friendly interface and it's quick to set up, easy to find and manage customer's data and tickets.

Cons

It would be great to have more options for customization.

Review Source: Capterra

  Response: QualityUnit, Quality Unit LLC

Date: November 2018

November 2018

 

Hello Allison,

thank you for your review and wish you a lot of successful projects on the future with LiveAgent :)

- Andy

 

Sandra from Lobstersoft
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Satisfied new user

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

We use the software to answer our support cases for our b2b software. So far this is working out fine. No more phone calls to check who is answerting an e-mail from a customer.

Pros

We are using it for B2B - so everything needs to be professional and with LiveAgent that is the case. The usabillity is also very good.

Cons

I'm a new user, so I don't have anything to complain yet.

Review Source: Capterra

  Response: QualityUnit, Quality Unit LLC

Date: December 2018

December 2018

 

Hi Sandra,

thank you for your review and wish you a lot of success with your future projects! :)

- Andy

 

Orfeas from AllThingsWeb
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Simple service for quick communication with customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

In our company, we use the LiveAgent online service to provide quick support to our customers. It is possible to communicate with customers via live chat, email, Facebook, phone and Twitter. Available application for smartphones and tablets on iOS.

Cons

The only flaw in the LiveAgent client support tool is the lack of a manager assessment system. Customers cannot evaluate the quality of service after the call is completed.

Review Source: Capterra
 

Philipp from internet
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

LiveAgent review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Time saving software!

Pros

We use it mostly for emails and tickets and it makes it so easy to communicate with our clients. LiveAgent makes the customer communication more efficient.

Cons

At the beginning LiveAgent is a little overwhelming, but with some effort you get used to it. And the paying mode is not the best, I don't like to continue paying for extra users.

Review Source: Capterra