LiveEngage

Zendesk

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Ratings & Reviews

Overall Rating

4.34 / 5 (38)

4.35 / 5 (2,372)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

May 29, 2020

May 28, 2020

Pros/Cons

  • Pros

  • Works seamlessly. Integrates and plays well. Easy for operators to use. Full of data. Very easy for customers to use.

  • Easy, straightforward chat interface. New updates are AWESOME and give a much more modern and current feel - definitely more user friendly aesthetic now!

  • Cons

  • The only thing I like least about the software is the timing mechanism when someone requests to chat. I would prefer for there to be no timer

  • As a standalone solution, I found the cost quite expensive, and it wasn't straight-forward to integrate with other applications/platforms.

  • Pros

  • The interface and side menus are great and the easy of use.

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

7 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots