Mothernode CRM Software

4.73 / 5 (40)

About Mothernode CRM


Mothernode is an all-in-one cloud-based CRM solution designed for small and mid-sized businesses across a variety of industry verticals. Mothernode CRM helps companies manage and automate their sales and marketing processes as well as establish a complete business platform to run their businesses on. From tracking and nurturing sales leads to creating quotes and invoices, Mothernode CRM offers a variety of solutions, available in different editions that meet your requirements and budget.

Because Mothernode is an all-in-one CRM, it helps businesses save time and money by allowing all users to share information such as emails, documents, notes, tasks, calendars and more, across all departments, in real-time. Mothernode improves collaboration, increases productivity and reduces redundancy. Other efficient solutions include integrations with Outlook and Gmail, as well as iOS and Android devices.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

40 Reviews of Mothernode CRM

Average User Ratings

Overall

4.73 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(26)

4 stars

(14)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 40 reviews

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August 2016

Mark from Harbinger


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Mothernode - The one solution for all your CRM Needs

Pros

Using Mothernode is like combining only the best features from the other big software companies into one program and not incorporating the clunky features that do not work. They seamlessly integrate a robust CRM in with their project management, purchasing and production planning module to create a system that can handle orders from prospect to invoice. Mothernode also give the user the ability to quickly track real-time data and generate custom and useful reports that are paramount to running any business.

Although the system can do everything Mothernode also built the modules to stand alone to be used the way that bests suites your business. The CRM itself is a very powerful tool that will keep any sales team on track and organized to close more projects.

The Mothernode CRM does a superior job of managing contacts and tracking prospects to opportunities to clients. This reduces the need to input the same data multiple times when the projects progress through the system saving time and errors. In my business we are often required to order materials from multiple vendors for one product. The ability to "build" the product from multiple components and issue individual purchase orders to multiple vendors without entering data a second or third time is a huge time saver for us.

Overall, our employees are more productive with less errors and generally happy to be using a system that fits their needs so well. To often the value of software is measured in dollars and cents and the employees ease of use is not taken into consideration.

Cons

We would love to see a client facing portal added that could serve as an on-line store or on-line ordering system. The ability to import clients orders directly into Mothernode would further streamline our internal systems as well as the client experience.

August 2016

Alison from Environmental Signage Solutions


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

August 2016

Great software and great company!

Pros

Mothernode is easy to use. We use it to run our entire business. Quotes, Orders, Invoices, Purchase Orders, etc. It keeps things simple. Easy to run reports and find what you are looking for. I really like the flexibility I get working in the cloud so I can work remotely if/when I have to. I also like being able to send invoices to customers through the system and see how many times they've opened them. We can do the same thing with quotes and POs. It makes life easy.

Customer service is great and very receptive to some of our ideas and have implemented a lot of our suggestions over the years.

Cons

I like how simple it is to make a PO from line items in the order, but I wish there was a way to automatically add items from 1 PO to multiple orders. It would be nice if we could have a customer portal that would allow our customers to access their invoices, etc.

August 2016

Ric from Kitchen Central


Ease-of-use

5.0

Customer support

5.0

Functionality

4.5

August 2016

Mothernode helps us manage our business

Pros

I like the responsiveness of the Mothernode personnel. They seem to understand our growing business since they are one as well. Also, they seem to be pushing the envelope on innovating and adding features. They are also patient with us as we change our processes and making changes to our program accordingly.

Our primary initiative when signing on with Mothernode was to get some web enabled CRM help. Securely managing our customer information, automating our quoting process, helping us all be on the same page with customers with info entered in real time. They have not only done that for us but given us more ERP capabilities as well that helps us manage our work flow. There is still more work on our part to take more advantage processes that could be automated by MN.

Cons

The main thing I dislike is not being large enough to have a full time person on our team that can be more focused on helping us use this tool to its full potential. We are getting there but there's so much it can still do for us.

September 2016

Daniel from Eagle Crusher


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2016

Great product for those who don't need the expense and complication..

Pros

Ease of use while maintaining a complete profile of prospects has been key. While other systems touted the ability to capture lots of information, it usually results in requiring the user to manually input extraneous data, which for busy people means they are less likely to utilize the program. With Mothernode, the being able to quickly enter the few necessary fields means our sales people are actively using the program, which leads to better tracking and makes it easier to follow up, and close more sales. While a prospect moves through the funnel, then we can add additional data as needed.

Cons

The only real dislike is with the lead capture forms. While they absolutely work, their design is a bit old and our responsive website requires two different versions of the same form so that users can see a correctly sized form based upon if they are accessing via a phone or a desktop computer. We have multiple different forms, and in multiple languages, so then number of forms can grow exponentially.

August 2016

Grady from iZone Imaging


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

August 2016

Mothernode Runs Our Business

Pros

One of the best features of Mothernode is the ability to have new staff quickly on-boarded in the system with the plentiful "How To" videos available as well as the fact that the system is very intuitive.

Additionally, as an executive administrator in the system, I have access to the performance metrics that make it easy to not only understand how our Account Managers are performing but to also create a clear vision of our business performance, market segments served and ultimately detailed information on the prospects and customers that we target and serve. It's a fantastic operational and managerial tool!

Cons

In comparison to the full on-line system the mobile app could be a little more robust. The system being web based does quickly identify when your ISP is not performing as well as it should. Utilization of the system certainly got more efficient once we were able to upgrade our network to fiber optic.

August 2016

Lindsey from Partners in Pharmacy Cooperative


Ease-of-use

5.0

Customer support

5.0

Functionality

4.5

August 2016

Loyal customer survey

Pros

I liked how easy it is to archive emails sent or receive to the Mothernode record. In addition, I like we are able to email our member from the members record in Mothernode. This keep all our commutations to and from our member organization and easy to follow up on. We store a lot of our member’s information the member’s record in Mothernode from member’s contact information, account information, sales, enrollment information. We receive phone calls from our members with questions, to answer their questions we need to access their information that is in their Mothernode.

Cons

I was not satisfied with the search field too many clicks to search for a members record. A lot of time, I had to search for multiple member records at a time while I was on the phone with our member. The extra clicks to search for multiple member records at a time made the search take longer. For example to start your search you have to click the Member/Prospects tab then enter the record name, click on the name your searching for, then click the name again to open the record. Then when done with the member’s record you had to click the home button and start again.

August 2016

Dave from DUPLICATA PRODUCTIONS


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

August 2016

Very good CRM - Highly Recommend!

Pros

Mothernode has been a simple CRM to implement and use. We came from Salesforce, which was both costly and complicated and because of that, nobody used it. I think Mothernode has done a good job of balancing features and simplicity. There aren't many different screens that can get lost on. It's easy to navigate. So it's been easy for all of us to get going pretty quick.

We rely a lot on the collaborative features and has helped us stay organized. As a small company, it's been critical for us to have access to timesaving features like automated events, email marketing, sales automation, etc. Before Mothernode our manual processes took way too much time and we were never going to grow our business as fast as we could with Mothernode.

Cons

Would be nice if it had e-commerce built-in. This way I could keep everything under one roof. Also would be good to integrate with MYOB.

January 2019

Tim from MagicLogic

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Checks all the boxes, then adds some more and checks those too

Pros

We spent a long time trying to find the CRM that suits how we work. After a couple of false starts we settled on Mothernode as being the best combination of features that we needed right now, and features we knew we would need once we got some traction.

A huge part of the success of our implementation is the thorough review and training that you get when you sign up. The team worked very hard to help us get up to speed, including importing a pretty messy old customer database and adding new custom fields.

The integrations look very promising - we will probably need QuickBooks and Stripe, and are already using the Outlook plugin very successfully.

There's clearly still a lot of development and a very healthy roadmap.

Cons

It opens new browser tabs quite frequently
Some of the fonts are small
I'd like to see the API extended

August 2016

Bill from ASI


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2016

Managing a project almost completely from my desk

Pros

The ability to email quotes, orders and purchase orders from with in the system. This feature allows me to be able to track when one of those items was emailed out from my desk. You are also able to view when the email was downloaded and request a digital signature on quotes. I'm able to take a majority of the previously printed files and manage them with in this software. We are able to reduce the amount of paper used and don't have to dig through files to find the information since its all managed within the order.

Cons

The lack of ability to make changes once an order is processed and partially invoiced. It would be nice to be able to update any changes that are late in the process.

August 2016

David from ASI Signage Innovations


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

August 2016

Mothernode helps me manage my projects

Pros

It's been easy to use and allows me to work on the road, because I travel all around the world. Mothernode allows me to easily manage the daily status of my projects from quoting and orders to tracking my purchase orders. They are continually adding new features that allow me to be more efficient and the cloud-based solution allows me to remotely manage all of my projects. The system is intuitive and very easy to use.

Cons

Changes once an order has been processed can be a bit time consuming to reverse and update, but otherwise, I don't see a dislike that can't be overcome. Would like to see vendors in the Mobile App.

August 2016

Bethany from ASI


Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

August 2016

I depend on Mothernode everyday!

Pros

The solutions are custom to our industry. They make modifications to our software that makes the function unique to our company.Business for me everyday includes customer service, estimating, time management, communication, history management.. All information at finger tips for all departments of the company. There is one entry and everyone can know what is going on. There is also history of all clients, that can be managed, referenced. Creative communication with notifications, time released reporting. Client communication management, all in one place.

Cons

The timetable for modification. Limitations for some requests.



August 2016

Greg from ASI Sign Systems, Inc


Ease-of-use

4.5

Value for money