NetSuite Software


 

NetSuite CRM+ is a cloud-based customer relationship management (CRM) solution for small and midsize organizations. NetSuite caters to thousands of customers across a wide range of industries including wholesale distribution, manufacturing, media/publishing and retail.

NetSuite CRM+ offers sales force automation, e-commerce, customer data management, partner relationship management, marketing analytics and more. The NetSuite for iPhone application extends the functionality of the software to the mobile device.

The analytics functionality is able to integrate back-office metrics and data with front-office operations to provide upper management with a complete view of their organization. NetSuite CRM+ architecture and platform allows organizations to personalize and customize the solution according to their business requirements.

NetSuite CRM+ offers software-as-a-service (SaaS) deployment. The solution operates on a multi-tenant architecture and all information is stored in a secure data center. NetSuite also offers an application development platform known as the NetSuite Business Operating Platform (NS-BOS) that provides tools and resources for developers to plan, build and deploy industry-specific customizations and applications.

 

NetSuite - CRM dashboard
 
  • NetSuite - CRM dashboard
    CRM dashboard
  • NetSuite - Pipeline visibility
    Pipeline visibility
  • NetSuite - Mobile CRM
    Mobile CRM
  • NetSuite - Customer lifecycle management
    Customer lifecycle management
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

168 Reviews of NetSuite

 

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Software Advice Reviews (146)
More Reviews (22)

Showing 1-20 of 146

Sean from Holiday Inn Express
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Incredible integration

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pro tip- just order and pay for the full version asap if you like this product, because if you don't their sales team will hound you from the instant they get your contact into.

Pros

Integration of so many systems and having the ability to add a storefront on top is just fantastic. Truly a software Swiss Army knife!

Cons

Not too many, as with all multifaceted programs getting used to it can be a chore and a tad overwhelming, but the options presented far outweigh the learning curve.

Review Source
 
 

Brenda from Sealco/Bick
Specialty: Maintenance / Field Service
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Netsuite

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like Netsuite's consolidation features. It is so easy to slice and dice our financial statement by selecting various drop downs.

Cons

Project costing report that are out of the box. They do not seem to be accurate when using the revenue recognition module.

Review Source
 
 

Meynard from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

NetSuite as ERP and CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Efficient tool!

Pros

Tracking of prospects and current clients is made easy with the use of this powerful tool. It has been used by the entire business for months due to its efficiency.

Cons

The prices that comes along with it being integrated with various platforms is quite hefty. Others can do it for free.

Review Source
 
 

Alvin from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

NetSuite Works!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

NetSuite absolutely works for us.

Pros

They're customer support is superb! They all are knowledgeable and will help to the best of their skills. Also, it has a very detailed auto reports which is nice.

Cons

The interface is a bit difficult to understand and get used to but once you get the hang of it, things get easy.

Review Source
 
 

Masood from Vision Tecnologies
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Efficay of NetSuite in enterprise

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The innate capability of NetSuite to adapt to any environment from a small enterprise to large scale companies in almost all sectors makes it an almost ideal product.

Cons

I still have to find some areas where I can see some glitch. The only problem may be, perhaps, the budget with some small enterprises.

Review Source
 
 

Meghan from Northwest Project
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Netsuite CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Although we did not use this system past its initial free trial , it seemed fairly easy to use. Especially for new-comers to CRM systems.

Cons

We were new to CRM systems and did not realize each was tailored to specific type of business or organization. This CRM was not the best fit for our non-profit.

Review Source
 
 

Laura from All-West Crane & Rigging
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Relatively seamless between modules

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I liked the way you could move from module to module and find the information I was looking for with ease.

Cons

However reporting was difficult and often I could not get all the information I needed in one place.

Review Source
 
 

Jesus from Dio Implant Philippines Inc
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Visible Supply Chain using Netsuite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

* You'll be able to monitor the stock inventory real time using Netsuite software
* able to fast track orders

Cons

* aside from high cost, there's no other issue with regards to efficiency that it can help to the company

Review Source
 
 

Jose from Ciexpro
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

not for daily use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The access to the cloud and the flexibility of the work represented a great advantage, as well as the vision of the client and the transparency of the processes.

Cons

It is a little complex including for daily use, deepening is a bit difficult to follow the process and are difficult to classify the saved searches, that may be better with a simpler edition.

Review Source
 
 

Jim from Floracopeia
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

This has just the right amont of information and very easyto access information between departments

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easily share information between departments and easily access inventory. The range of information it can easily provide is impressive.

Cons

my biggest complaint is that when checking multiple choice boxes you can't check the first and last with shift key and fill in all checks in range

Review Source
 
 

Renea from solid solutions today
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Try And You Will See Why NetSuite Is #1

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Cloud based with the best price in the industry with a strong platform to meet and exceed mine or any customer's needs.

Cons

It can be a bit intimidating at the beginning, however, stick with it and you not regret it. It's an investment solution that is worth it.

Review Source
 
 

Samuel from Emprise Technologies
Specialty: Software / IT
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Salesforce junior

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Clean and easy to follow user interface. Intuitive for end users and non-technical personnel. Many of the same features as Salesforce.

Cons

Integration with ETL platforms and reporting systems is very complicated to setup and there are limitations.

Review Source
 
 

Olivia from Legend
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Good for a base HRIS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There are lots of options to customize the product and script in on the backend.
Offers all aspects of ERP

Cons

NetSuite's HCM system is still in development. For those using it, current functionality is limited to a basic HRIS.

Review Source
 
 

Pete from GLO
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Not a great program for non-profits. Was dairl easy to access on a vpn.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Not sure this is as good as other Carl's for non-profits.

Pros

Somewhat intuitive. Felt it had some features that were good
Liked integration with Wealth Engine.

Cons

Could never learn how to run reports. Not nearly as intuitive as many programs like Raisers Edge et al.

Review Source
 
 

Patrick from Kinova
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Overall not very user friendly with missing feature

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Graphical interface is pleasing and easy to understand.
There are a lot reports available and are easy to set up.

Cons

Some sections are confusing and often it takes more clicks than it should.
Tasks are long to complete.
Missing lots of features.

Review Source
 
 

Paul from Glowbiotics
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Netsuite Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I do enjoy Netsuite but you have to be ready for the cost.

Pros

Netsuite is a great product compared to a lot of ERP / CRM systems out there. Just the look and ease of use are very apparent. Most ERP systems look like an old access database program that looks a bit scary to the end user. Netsuite has also added several data centers to guarantee uptime. Netsuite is very customizable and your own company processes can be integrated into the system. They have a great API and integration capable system.

Cons

It is a very expensive system. That being said, you get what you pay for. The 24 hour support is based out of the Philippines last I heard and I have many people at my company cannot understand the support staff over the phone at all.

Review Source
 
 

Mariano from latam optical llc
Specialty: Distribution
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

we are still going through the implementation process but everything seems to be as expected

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- ease to use and customizable
- accesible from anywhere, anytime
- intuitive
- super friendly training team

Cons

- It seems that since Oracle acquired Netsuite, they have a very rigid cost structure.... we had a very disappointing initial experience because they charged us extra costs after agreement.
- complex implementation process

 
 

Will from Prize Possessions
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Everything is one portal so I do not have to switch from one product to another, it's very seamless.

Cons

To get the product up and running properly takes some time but it is time well spent to make sure everything works cohesively. It's expensive as well but I imagine the ROI will be there within a few years.

 
 

Jennifer from LinkSource Technologies
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Mainly use it for contacts and information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It has many capabilities and is easy to navigate once you become familiar with it. The graphs and charts are nice.

Cons

It's not intuitive to use at first and requires a bit of training to learn how to navigate it. Some permissions are were confusing.

 
 

Jeffrey from EAP Innovations
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Fantastic ERP system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Netsuite has streamlined the accounting cycle so much that month end closing, that used to take a week, now takes a matter of minutes.
Integration to our e-commerce platforms has enabled our shipping department to ship more orders in less time.
Ability to import an "order file" allows us to automatically fulfill customer orders, that used to take 4-8 hours, in minutes.
Netsuite has been a huge timesaver for our business.

Pros

Cloud based. Allows team to work from anywhere.
Great integration with e-commerce
Streamlined/Time Saver

Cons

Cost - annual increases will eventually outpace growth
Inflexible - some functionality that should be included is not available.

 
 
 
Showing 1-20 of 22


December 2018

December 2018

Solid CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Consolidating pre-sale activities with post-sale activities

Pros

I am able to send contracts directly from Netsuite

Cons

Not very intuitive and or organized layout

Review Source: Capterra
 


October 2018

October 2018

NetSuite CRM

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I've been able to track my opportunities and activities pretty well, which allowed me to be reminded of any activities or calls to make.

Pros

It is fairly easy to track your activities by Opportunity and Lead.

Cons

It took a little while to send an email off of a template.

Review Source: Capterra
 

Ramon E. from Far Eastern University
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2018

September 2018

A Perfect CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As part of the marketing group, Netsuite is a life saver. It is now easier for me to keep track of our stocks, sales and even our marketing notes.

Cons

I hope that Netsuite will allow multiple log-in in the near future.

Review Source: Capterra
 

Mayauel from Anyone Home Inc
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Netsuite is a powerful CRM for those that are sick of their other CRM's

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Benefits are that you can load massive amounts of data and search it well, However I do see limited functionality when it comes to sending certain data packets and commands out to other UI's there seem to be more "workarounds" than solutions in my experience.

Pros

I like that it is very customizable and that it is relatively easy to pick up and get going!

Cons

Some of the menu options are somewhat limited and require validation that is useless in my opinion. However, I think this is most likely an issue with setup and is dependent on the business model.

Review Source: Capterra
 


August 2018

August 2018

Easy to use and accessible anywhere

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Easy to use and accessible anywhere by this tool. Check and access company stats and consumers info through this system easily using any internet connected device.

Cons

Slowness and latency sometime other than that all good

Review Source: Capterra
 

Aria Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

NetSuite CRM is cloud-based customer relationship management solution.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

One of the things that i liked the most about NetSuite CRM is it’s clean and responsive user interface. It is also very easy to use. NetSuite CRM also offers a great API with its highly integratable system which makes it even more better.

Cons

Some tasks can take longer to complete. I also found NetSuite not that intuitive. It lacks some features like easy report management. It is only made for mid-sized companies so, its features are limited. But the 24 hours supports covers all the down sides.

Review Source: GetApp
 

Jessie from International Montessori Academy
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Managed inquires and converted leads using software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's great for creating a centralized space to manage, track and convert leads through the admissions process. The tracking capability is fantastic and is a great to for creating transparency in terms of lead management. Upper managers can see how many leads sales reps receive and see which leads haven't been "touched." Fantastic for bigger for-profit schools that manage a higher volume of leads and inquiries.

Pros

This software really helped centralize the inquiry and lead phase our admissions process. Netsuite is great for organizing and prioritizing higher volume number of leads (15-20 per day) to ensure that those leads don't fall through the cracks. It was also a great resource for tracking sales day-by-day, week-over-week, year over year etc.

Cons

As with any CRM it takes a few weeks to build confidence in pulling reports, properly labelling inquires. There's a lot of clicking and attention to detail that's required in order to make sure that the orders flow through the admissions process. This isn't a software you would want you staff to learn on the fly; give them the tools and resources so that you can keep the data clean and have consistency with established processes.

Review Source: Capterra
 

Palmira from Drift Club
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Pretty well choice for single person and for enterprises

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The process of working with the clients on every level is available here, starting with gathering information about them and ending customer upsells. We decided to try this software by following the advice of our company-partner which used to work with it for quite a while. After installing this system and fully implementing it in our working process we noticed the results already among the next month. Our salesmen started more effectively communicate with the clients and as a result sales department increased their revenue 32%.

Cons

This company may also provide you with the business intelligence system, nevertheless, in spite of their perfect CRM system, their business intelligence still requires some work on it, because the way of displaying all the data is a bit slow and requires more way of customization.

Review Source: GetApp
 

Pete from HomeActions | IndustryNewsletters

May 2018

May 2018

NetSuite is a decent CRM however it is not as user friendly as it should be.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Enables all employees to access client data in real time. Good reporting tools and ability to automated email alerts on critical KPI's.

Pros

Cloud-based and SaaS capable for subscription based businesses. Nice reporting tools and live data for all company users.

Cons

Importing of new records tedious, lack of duplication detects (one character off and you have a new record). Creating search reports not user friendly and limited.

Review Source: Capterra
 

Andrew from Salesfusion
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Netsuite is a all in-one ERP/CRM that has a wonderful market place for 3rd party apps

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to manage account/financials as well as CRM data, in one convenient location. It also has lots of applications developed to integrate other app data.

Pros

The ability to quickly and easily integrate a payment system, with accounting, as well as the features included from a CRM. This means you get the ability to use quotes, reports, payments, documents, and all the fields (custom or standard). Recently acquired by Oracle which gives Netsuite a greater pool of resources.

Cons

The UI is a bit dated and can be difficult to manage. The system release updates are also constant and sometimes requires assistance from the support teams to allow these upgrades. The oracle support network is vast with the new Oracle take over, which can cause a bit of headache when working with their support teams.

Review Source: Capterra
 

Russell from Mockup Science Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

NetSuite really can do everything

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

NetSuite CRM provides organized and customizable dashboards for each client, or for the prospective client, that giving a high-level view of the health of the association. We use NetSuite mainly for managing and reporting on leads, prospects, and customers through the lifecycle. Also, use it for purchase orders and sales transactions as well as pipeline tracking and forecasting. We input data to this tool and it's very detailed and organized. Once we create accounts of our customers, there's a lot of things we could do with this tool.

Cons

Not many third-party software providers integrate well with NetSuite. Also, I personally found it hard to use at first, but have grown to like the customization and workflow capabilities.

Review Source: GetApp
 


March 2018

March 2018

Excellent CRM Option

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Inventory tracking and management.

Pros

The inventory management system has great versatility for handling products with serial numbers which was very useful for an audit tracking project.

Cons

Mobile platform is not great, and this is a pricey software. Make sure your business can utilize the available tools.

Review Source: Capterra
 


March 2018

March 2018

Too big of a company /product to do too much customization work; things did not turn out as planned.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not many for the cost in our circumstances.

Pros

The Netsuite customer support ticketing system worked pretty well for us and was not difficult to learn or administer.

Cons

The accounting and inventory implementation was a failure. It never worked the way designed and the company and product was just too big to really accommodate a small "needy" organization.

Review Source: Capterra
 

Brian from iQor

February 2018

February 2018

Excellent and Robust CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Does it's job and does it well. Netsuite holds its place as an industry leader in CRM for a reason. Multifunctional and compatible with a host of different platforms. I have worked in a wide range of call center environments, all of which have made full use of the Netsuite platform.

Cons

Individual license costs can get expensive. Although well worth the cost you will want to make sure you have a way to manage your end user licenses.

Review Source: Capterra
 

Jeremy from Corptax
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

As good a view of the customer as our team enters

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Support can see what services is doing and vice versa. Finance can see both too.

Pros

Automation, sharing and collection of data about the customer experience all in one place. It is pretty easy to use if you take a little time to get familiar with it, but you have to make an effort to use to good capability. Its only as good as you put in; if your team doesn't record the interactions, then you don't have the data.

Cons

Analytics on notes are almost impossible and so much is hidden in the notes. The reports have some features while others are available in searches - and reports are difficult while searches are easy. Searching is limited to 3 step relationship, but that is supposed to come to five steps soon.

Review Source: Capterra
 

Brandon from Freelance

November 2017

November 2017

A simple program with lots of complications.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are lots of options to customize the product and script in on the backend. Offers all aspects of ERP

Cons

You either need a dedicated resource who has the skill set to build customizations for every department, and every user or have lots of money to invest in additional customization from NetSuite developers.

Review Source: Capterra
 

Vince from IPI

October 2017

October 2017

Oracle NetSuite Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We inherited NetSuite throughout our organization.

NetSuite is our system of record for accounting purposes, our order management system, our hub for fulfillment, our CRM-SFA system for our direct sales staff, and the place where we create, edit, and control our products and services that we sell.

NetSuite seems to addresses many business problems; without it, we would have a very hard time running our business.

NetSuite does a great job of taking a prospect to a customer and then housing all data that comes from that relationship.

Cons

A few of the issues that we have found have been under documentation.

It is lacking just a bit especially within the development areas.

Releases are done twice annually, there are many small bugs in the system that don't get fixed for years.

The mobile apps for iPhone/Android are very poor and very limiting.

Customization requires a significant amount of time and financial investment.

The learning curve is pretty steep.

You either need a dedicated resource who has the skill set to build customizations for every department, and every user or have lots of money to invest in additional customization from NetSuite developers.

Review Source: Capterra
 


April 2017

April 2017

Takes forever to key and order

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We are being told that it's a very powerful tool. But not if you are a sale person. Must be for reporting purposes only.

Cons

Takes forever to key an order. Way too many fields to fill out. Miss one, you need to start all over.. that's great especially if you have a customer on the phone with you. Also, you have to really drill down into the system to even find your customers. Management seems to think that it's easier, but it's not. You can tell that they only care about the reporting and not the growing frustration of the sales people that actually have been forced to use it without much training.. It certainly is not an intuitive tool.

Review Source: GetApp
 

Alfredo from Transtelco
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2015

November 2015

Accurate Budget Projects

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Thinking about business, data and time, all are gold to take decisions, to know what is business and what’s not, NetSuite CRM let you to capture all the data inside their modules, to see the real cost of the business to develop and the budget necessary to launch each project, once you know this you can have the decisions on your hands, or real approximately cost, Netsuite CRM can integrate all real ongoing operations, within several departments (Sales Force, Inventory and Supply departments, Infrastructure ). With this tool you could have the accurate information of work needed on to start something, the integration of all the departments of the company inside this tool could make you run faster through your daily operation. All departments have their place in this party, all departments are important to make your business grow. With this you just have to worry about the process, to make this happen.

Pros

The integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team.

In our case (operations department), we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, and if something are missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system; After this step, all the information is delivered to Sales Force to make the negotiation, and then make the things happens.

Cons

Sometimes, you have to take your time to into the needs of the projects to have the accurate information that you need. Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible.
Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.

Review Source: GetApp
 

Amie

February 2012

February 2012

A powerful tool that will increase sales and efficiancy in your business

Product Quality

Product Quality
Quality

With NetSuite’s highly customizable interface, the power is in your hands to mold it to fit your company’s specific needs and purposes. The data organization is extensive yet intuitive so that every user can easily find the information they need in a centralization record location. And with the ability to custom design each user’s dashboard (homepage), you can control access and deliver customizable reports so that each user, from Sales Rep to Marketing Executive to Customer Service, can focus on the data that pertains to them. Thanks to NetSuite CRM, I have the ability to tailor reports and KPIs to provide our employees with the pertinent information they need to access real time, on the field and due to this visibility, NetSuite has proven to be the tool which has increased Sales and stimulated our business efficiency.

Review Source: GetApp