ONTRAPORT Software


 

ONTRAPORT provides a customer relationship management (CRM) system for small and growing businesses looking to automate marketing and sales efforts. The solution includes tools for email marketing, lead scoring, lead nurturing, lead generation, task management, affiliate management, event management, payments, membership site creation and management and more.

New data can be collected via a web form builder, which can be used to create fully customized forms. Pre-created templates are also available. Once a lead is generated, ONTRAPORT routes the lead to the correct member of the sales team, leaving space for follow-up instructions and more lead-specific information. Users can also access and edit contact records from both iPhone and Android devices.

ONTRAPORT includes a customizable dashboard with a drag and drop interface, and businesses can set permission levels so users have access to the areas of the system most relevant to their roles. Finally, ONTRAPORT offers phone and email support along with concierge services for businesses that want additional assistance with set-up and implementation.

 

ONTRAPORT - Home page
 
  • ONTRAPORT - Home page
    Home page
  • ONTRAPORT - Features
    Features
  • ONTRAPORT - Support
    Support
  • ONTRAPORT - Support
    Support
  • ONTRAPORT - User community
    User community
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

38 Reviews of ONTRAPORT

 

Start your review of ONTRAPORT

Click to start
https://www.softwareadvice.com/crm/ontraport-review/
Software Advice Reviews (16)
More Reviews (22)

Showing 1-16 of 16

Caitlin from Elevate Destinations
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Great all-in-one business solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good value for money compared to CRMs and platforms with similar functionality.

Pros

Covers CRM, e-mail marketing, campaigns, and payments. Visual campaigns feature and strong analytics and reporting.

Review Source
 
 

Sarah from Jokes4Miles
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Not bad, but in hindsight I would probably pick a different CRM for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

-The campaigns feature is really comprehensive and easy to use, once you understand it. There is a bit of a learning curve.
-The Email template builder is a pretty nice plus - this was something we really wanted in a CRM, although it could use some work.
-HTML editor for emails is available.
-Custom fields, link tracking and automatic tagging can be set up, which is great.

Cons

-Hardly any of their customer service reps seem to understand how the software works. After calling and emailing support multiple times to get help setting up our first campaign, I talked to only one person who was able to give us a comprehensive and complete solution that suited our needs. Other people would constantly refer us to someone else or straight up say they didn't know/didn't offer that kind of support.
-Nothing you do is saved automatically. If you're used to software with autosave (which I was), you're going to be in for a world of hurt if you forget to save regularly.
-The Email templates are too rigid for my liking. I wish you could do more with it. We also have issues sometimes when sending emails where two objects which are both centered will appear in different positions, and there isn't anything that can be done about it, and other little bugs like that.
-There's no mobile preview for email templates. You have to scale the window down to the size of a mobile phone to get the idea.

 
 

Kristin from Freelance
Specialty: Software / IT

May 2015

May 2015

Overall great, intuitive product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

My favorite thing about this product is its versatile functionality. I have used other, similar products in the past, but this is by far the most intuitive and user-friendly (without sacrificing productivity).

Likes Least

Sometimes it can drag/lag, and there have been a few (usually very minor) bugs.

Recommendations

If you have problems with the software, contact customer support. Every time I've had a problem they have been extremely helpful and responsive.

 
 

Veit from Mehler International Pty Ltd
Specialty: Healthcare / Medicine

April 2015

April 2015

OntraPort Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Customer Tagging and if-then automation rules that allow to automate a lot of marketing processes.

Likes Least

Slow in implementing very important feature requests.

Recommendations

Depending on how complex your funnels and sequences are, take time to learn the platform into consideration.

 
 

Wendy from Wendy Mak
Specialty: Other services

April 2015

April 2015

A highly scalable system that can do a lot

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The customer service support is outstanding. Ontraport is basically a very scalable system - if you know how to use it. Their staff are amazing at helping you with your questions and in teaching you how to use the system.

Likes Least

At present, the price. In USD it is making it quite unaffordable due to a falling AUD where I live. Also I feel the system needs to be tiered. I don't use it as much to warrant the fee per month but don't want to leave the system either.

Recommendations

Understand your business needs. You may not need something so scalable. However if you plan for growth it is the kind of system that will grow with you.

 
 

Dov from Alchemist Entreprenuer Ltd.
Specialty: Consulting

April 2015

April 2015

Ontraport works great for us.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's simple to use. They're always adding and improving. And the support is awesome.

Likes Least

Still some bugs, but nothing that really gets in the way long term. And they're always working to improve and fix things.

Recommendations

Work backwards from what you need your software to be able to do. Then evaluate your options based on what you really need.

 
 

Dani from DaniMagestro.com
Specialty: Consulting

April 2015

April 2015

A growing tool for growing businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love the support that Ontraport provides to their users. They are quite receptive to feedback and listen when you tell them there is a bug. I also like the automation of course. The membership site integration with PilotPress is great. I like that their support is also better than their competitors. I've spent many weekend days in the midst of an issue with their support. They are so helpful!

Likes Least

The growing pains. Sometimes bugs pop up ( seems to be in the past but still ) and it's frustrating mid launch to have things like this come into play.

Recommendations

When testing out a software/app be sure to use ALL FUNCTIONS before coming up with your evaluation. If you don't be sure to include the pieces you have not evaluated so people know.

 
 

Nichole from Freelance
Specialty: Software / IT

April 2015

April 2015

Good software but not without flaws

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love the automation functionality, it really is what puts Ontraport above other competitors in my mind.

Likes Least

Sometimes the system can get bogged down, especially after years of use and data.

Recommendations

Come up with the most complicated email system you can in your mind, then knock it down to the bare minimum requirements. Knowing both ends of this spectrum will make it easier to build.

 
 

Chuck from LeadsAndLeverage.com
Specialty: Other services

April 2015

April 2015

Excellent product, quick to respond to service issues

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Working with the product is fairly easy. The customer support has been great.

Likes Least

While the customer support is responsive. Sometimes communicating the issue is challenging. The format of the support ticket emails is also rather confusing.

Recommendations

We have used one or two of Ontraport's main competitors and the support here is much better.

 
 

Christina from LeadsAndLeverage.com
Specialty: Other services

April 2015

April 2015

Ontraport is the best product purchase we've made in our business

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ontraport is easy to use, fairly intuitive and their customer support is FANTASTIC.They are very responsive, in some case, even before I've been able to submit a support request they've come to my rescue.

Likes Least

I'm really having to rack my brain here on this one. There isn't anything that I don't like, that I don't wish they did (because they are so incredibly responsive, many "wishes" have become reality, very quickly).

Recommendations

Take the time to really assess what you need and then compare those needs to what Ontraport offers. In many cases, I found out there were things I didn't know I needed that Ontraport supplies. It's been wonderful. Also, when comparing competitors, it's not apples to apples. Ontraport's major competitor charges additional monthly costs for elements that are included in Ontraports pricing. Not to mention Ontraport has the BEST customer service around (and yes, I've used their major competitor and their service is horrendous).

 
 

Sorin from Zu Media
Specialty: Software / IT

April 2015

April 2015

Very versatile and simple to use

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Constant fight for upgrades and work for getting a better product

Likes Least

The fact that it is easy to use, the way this guys connect with there customers

Recommendations

I am have used this product for more then 5 years, I am constantly amazed by the support and the way this guys have managed to re-invent themselves

 
 

Lisa from Kidzplay
Specialty: Hospitality / Travel

April 2015

April 2015

Ontraport - OAP

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is simple to use and you can set up complicated e-mail sequences to fire automatically

Likes Least

It is very glitchy, it is not supported by people like driftflow, zapier, optin monster to name a few, the sales order process is horrible. Support is via e-mail only which can get really frustrating. It is only built for an american, to get the sales order pages to work for me I have to add html. I cannot use large amounts of the system

Recommendations

Check out before you buy whether it can be amended for the country you are in. I am stuck in it now, with work arounds that are really annoying

 
 

Natalie from Your Virtual Concierge
Specialty: Consulting

April 2015

April 2015

Ontraport Gives You Everything In One Place

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ontraport has so many features, it includes everything you need to stay in touch with, follow up with, and keep track of all your customers, lists, emails sent and customer purchases. All the clients I work with who have Ontraport absolutely love working with it!

Likes Least

It can be confusing at first to find all the pieces and where they hide.

Recommendations

Take you time, make sure it has all the basics you want for tracking and following up with your customers, then you'll be able to see all the "extras" that it also comes with.

 
 

Deanna from Delegated To Done
Specialty: Consulting

April 2015

April 2015

Ontraport Makes Marketing and Selling Effective, Automated, & Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ontraport makes marketing and selling in my business effective and easy. With great email deliverability I don't have to worry that my marketing messages aren't getting to my prospects and customers. The payment processing and affiliate systems allow me to accept payments for my services and products and have my partners share them with their communities so I can help more people get the solutions they need. But the best part is how automated everything can be with the sequences, tasks, and if/then rules. No matter what the event: a client signs up, a promotion runs, a prospect wants to talk to me about how I can help them, everything that needs to happen to deliver a quality experience them, happens and it's on autopilot. And on top of all of that the support team isn't knowledgable and fast when I have a question about how I could use the system better to accomplish my goals. I couldn't be happier about my experience with Ontraport and love sharing it as a resource with my clients.

Likes Least

I don't have one complaint about the Ontraport system or the company. The staff are friendly and really care about the success of their customers. They are careful to roll out updates after thorough testing and creating new features that the community of users wants.

Recommendations

Be clear on what features you want/need now and which ones you may want in the future. Try it. Set up forms, sequences, add a few contacts. It's powerful and can make a lot of great things happen in your business. And when you talk to other users don't forget their comments are often colored by experiences where they bumped up against their own understanding about how to use the system...not what the system can do. Sure, not every piece of software is going to be right for every business. But, do your own evaluation and you'll see it's a great tool.

 
 

Laura from Wisdom Learned, LLC
Specialty: Consulting

December 2014

December 2014

A must have if you are serious about business

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Their product is easy to setup and get started with. Their support is one of the best I have ever dealt with.

Likes Least

It doesn't have enough done for your templates. They are getting more all the time though.

Recommendations

Look at how much you are willing to do yourself versus what others have to do for you. This product allows you both.

 
 

Stephanie from Entrepreneur
Specialty: Consulting

November 2013

November 2013

Made all the difference with my business

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the way my business runs on it.

I own a small business (3 employees) and was having troubling scaling. The more customers I got, the more time I had to spend juggling just to keep my business afloat. I was using a bunch of different technologies, couldn't get them to talk to each other, and was so frustrated with technology.

Then came ONTRAPORT. My business now runs on autopilot. I have free time and am making a lot more money (now that technology isn't a roadblock).

The customer support is fantastic. They've done a stand-up job supporting me and worked overtime once to help me with a launch.

Likes Least

I've been waiting on the release of their updated software. ONTRAPORT is great as it is, but I can't wait for the extra features.

Recommendations

It seems like most small businesses choose between piecing it together (like I did), Infusionsoft, and ONTRAPORT.

If you're considering Infusionsoft, do your research. I've had friends try it before, and they ended up switching.

 
 
 
Showing 1-20 of 22


September 2018

September 2018

Great CRM software - terrible email builder

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Ontraport is a powerful system for managing my business. At first glance, it has everything I need - CRM, email automations, all the good stuff. If you aren't as picky as me, it should meet your needs

Cons

I had a lot of issues with Ontraport - mostly in the realm of marketing automation. The biggest issue - the one that caused me to cancel almost immediatly - was the fact that you can't put bullet lists into emails! How is that possible? People don't read emails - they scan them.

Review Source: Capterra
 

Amy from Self-employed
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Ontraport is easier than other CRMs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My best suggestion here is to figure things out as best you can, watch the videos, and when you are ready to set up something big, like a funnel or a campaign, use your support time to set up something big for yourself. They record it, so, you can refer back to it.

Pros

My favorite thing about this is that you can use this for both lead capture as well as funnels and affiliates. So, the multi functionality of this is great!

Cons

My least favorite thing is the learning curve. There is a learning curve, but, you get 2 one on one trainings with ontraport.

Review Source: Capterra
 

Marian V from MVE MEDIA
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Best all in one automation platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

very powerful automation platform, way above many more on the market

Pros

very complex
powerful sales funnel platform
email automation at the highest level

Cons

landing page builder is very old school
not being able to add css into emails

Review Source: Capterra
 

Edwin from Footballshirts4all
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

A full-cycle CRM and email marketing platform with one of the best editors for forms & landing pages

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Ontraport is very comparable to Infusionsoft, and it's cheaper though the difference in pricing has limitations due to Ontraport's odd pricing tiers. It does however surpass Infusionsoft when it comes to the flexibility in customising things, and the creation of forms, landing pages and emails is superb. It has one of the best automation features and editors I've come across.

Cons

You can't get a free trial. So you either pay and use the 90 days money back guarantee, or find a friend who has it to see it in action and try it out. The pricing tiers are rather odd as there's no middle ground. The difference in price between having 2500 contacts and 25000 is double. The lack of scaling of the pricing can be an issue for smaller/medium sized businesses.

Review Source: Capterra
 

Tyler from BizLocal HD
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

We have been able to automate the entire back-end of our business through this system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were able to increase our time to do other things since the software automates our follow up process, billing, and even a quicker response task for potential clients.

Pros

We love that these systems help to streamline everything from client onboarding to actually billing our clients monthly.

Cons

It is a little pricey on a monthly basis, but the amount of time it saves us is almost invaluable. They do have their branding on the automation that we haven't figured out how to take off of the emails.

Review Source: Capterra
 


June 2018

June 2018

WOW! This does almost everything!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can track everything with my clients. It's so much more than just email marketing. When you consider all of the tasks that it can handle it's worth the money.

Cons

The pricing may be a bit much for a new business or smaller business and figuring out how to best set it up for tagging and such needs to be planned out to get the most out of it.

Review Source: Capterra
 

David from Indivinus

May 2018

May 2018

My primary experience with this software was getting people OFF of it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it exists and serves people and gets the job done. Outside of that, there's little I really love about this software. I can use the functionality, but there are much more intuitive alternatives and much cheaper ones too.

Cons

I know there are many practical uses for a software this big, and that everyone uses one of the big email marketing softwares and that you "should" use them too. I see the benefits, compared to a Mailchimp, and I also think few people get much from a software this complex and are better off sticking with a software they understand.

Review Source: Capterra

  Response: ONTRAPORT, ONTRAPORT

Date: June 2018

June 2018

 

Hi David! Business owners usually move to ONTRAPORT after they find a point solution isn't the right fit for their needs. Having all of your lead, client, eCommerce, support and more notes and interactions under one roof make it so that teams have less "fall through the gap" type of experiences.

Businesses who are just getting started and only need the email marketing solution probably aren't the best fit. Appreciate your review!

 

Carolyn from Self-Employed
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Easy-to-use and powerful CRM tool

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

-Easy to manage and navigate CRM
-Saves time during customer file management
-Intuitive user interface

Pros

I use Ontraport as a team member to manage client files and support membership-related inquiries.

I love how easy it is to work with client files and support customers with their inquiries. In general, I've found this particular Ontraport feature relatively easy to learn, and in comparison, found it much easier and more user-intuitive than Infusionsoft.

I can't speak to the marketing automation aspects, other than my client has installed a powerful and complex automated marketing email system and it seems to work quite well.

Overall, this is a great software, especially if you're thinking of outsourcing CRM and support-related tasks.

Cons

I can't find any drawbacks for using this software. From what I understand support has also been wonderful whenever my client has needed to contact them.

Review Source: Capterra

  Response: ONTRAPORT, ONTRAPORT

Date: June 2018

June 2018

 

Hi Carolyn!

Glad to hear you are having a great experience using our software. Should you ever have questions about the other functionalities or want to look at opportunities as a consultant let us know! You can email our support team directly at support@ontraport.com.

 


April 2018

April 2018

Good in theory, buggy overall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not having to juggle between a bunch of other software.

Pros

Ontraport does a lot of things. For the small businesses that are just starting and not sure what they want, Ontraport is great.

Cons

Ontraport made me terrified of all-in-one solution packages. It does a lot of things... but nothing well. Every solution that it solves also has a huge "Yes, BUT..." Rising prices, followed by my inability to do what I need for it to do perfectly, has made me leave Ontraport.

Like, being able to control permissions for wordpress pages is neat. But incredibly tedious to disable access when there's a lot of content. Subscriptions would be hard to manage if the customer had multiple products. Email campaigns were difficult to execute. Just a long laundry list of problems.

If you're a small business that DOES know what you want, and the software to handle it -- I recommend that solution instead.

Review Source: Capterra

  Response: ONTRAPORT, ONTRAPORT

Date: June 2018

June 2018

 

Thank you for your honest review. We would love to hear more about what your needs are so that we can submit them as feature releases. While we continue to bring core functionalities businesses need under one roof, we appreciate getting feedback from our users so we can continue to grow alongside the market. Please submit to our support team at support@ontraport.com.

 

Elesha from Self Employed

April 2018

April 2018

I use this several times a week

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that fact that I can make an email in minutes. It's very simple to use even if you're someone who's new to email systems.

Cons

I don't like that fact that lists/groups are hard to set up if you don't do it as you are importing contacts.

Review Source: Capterra

  Response: ONTRAPORT, ONTRAPORT

Date: June 2018

June 2018

 

Hi Elesha,thanks for the positive review!
A best practice for groups/lists that we use here on the ONTRAPORT campus is to add in a tag for the import (import:june12018). That way you can easily create a group around that import.

 

Armin from Plush Marketing

April 2018

April 2018

CRM software our organization has been using for a long time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about this software is the Class A customer support. Communication is on-going and great if there are issues.

Cons

I wish the dashboard was more intuitive. Very often, the software seems to be lagging dragging out simple tasks and making it difficult for our team to accomplish daily tasks efficiently.

Review Source: Capterra

  Response: ONTRAPORT, ONTRAPORT

Date: June 2018

June 2018

 

Thanks for being a part of the ONTRAPORT family Armin! I'm glad to hear you've had great experience with our support team - that is something we strive for. We hear you about the dashboard and I've added a vote to our feature release.

 

James from JC Earnings LLC

March 2018

March 2018

Very easy to use, advanced features and blows away the competition.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ontraport is a POWERFUL tool for automation and tops mailchimp, aweber and other AutoResponders as the in depth automation sequences are easily managed and are much more robust than other software.

Cons

It's very expensive, but that's made up for with outstanding support, great automatic sequences and ease of use.

Review Source: Capterra

  Response: ONTRAPORT, ONTRAPORT

Date: June 2018

June 2018

 

Hi James!

Thanks for the glowing review. We like you too!

 

Ksenia from CFT

March 2018

March 2018

Powerful, multifaceted, intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It just simplifies so many processes. Being able to build a page, send emails, manage contacts, and set up campaigns all under one roof makes everything so straightforward. We're better able to roll out new ideas and events because multiple team members have learned the simple UI, and because we don't have to juggle amongst several different services for each step of the process.

Pros

I like how easy it is to create a sequence of events from start to finish--a page for customers to visit, a form to fill out, an email to send them upon form submission, a page to be routed to, a campaign of future emails to be added to... it's all so simple to set up with Ontraport's vastly powerful tools and visually intuitive interface.

Cons

Some quirks and bugs in the page editors can make building a page frustrating--for instance, in the sidebar where you upload a photo for a certain block of the page, your cursor naturally tracks over Ontraport's sample photos on the way to the Submit button--and hovering over one of those images causes it to be chosen, overwriting the image you just uploaded and inserted. I have to take a scenic route in a big C-shape with my cursor to avoid this happening. Little quirks like that stack up and become pretty frustrating.

Review Source: Capterra

  Response: ONTRAPORT, ONTRAPORT

Date: June 2018

June 2018

 

Hi Ksenia!

Glad you and your team are using and enjoying the software. We hear you about the page builder. Keep an eye out for updates, we are constantly making the UI and experience better.

 

Chandler from Full Cycle Marketing

March 2018

March 2018

Great For Small Businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Marketing automations

Pros

With no setup fees and a monthly cost that is less than 1/10th of what some of their competitors are charging for the same level of service, Ontraport is designed solely a with small businesses focus.

Cons

Their reporting dashboard isn't visually appealing as it doesn't have graphs and charts. You have to export data to make it pretty.

Review Source: Capterra

  Response: ONTRAPORT, ONTRAPORT

Date: June 2018

June 2018

 

Hi Chandler, thanks for your review! Have you taken a look at Performance Mode? Many of the data points and reporting we pull can be seen in the beautiful Campaign Builder from this mode. If not or you'd like to learn how to set this up, shoot an email to support@ontraport.com.

 

Keith from Healthy Habits

February 2018

February 2018

Positive experience. Noticed an increase in email marketing return. Efficiency increased.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer automation. Customer support calls are highly beneficial. Potential customer information capture.

Cons

The unsubscribe feature lacks the ability to unsubscribe from just the one email. It relates to the whole campaign

Review Source: Capterra

  Response: ONTRAPORT, ONTRAPORT

Date: June 2018

June 2018

 

Hi Keith!

Thank you for the positive review. I'm glad to hear you've had an increase in marketing return since using our software. There is a way to set up sequences so that leads can unsubscribe from only that sequence. Shoot an email to support@ontraport.com to see if this would fit your needs.

 

SALLY from Reclaim Sacred

February 2018

February 2018

Solid platform

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

There is so much available through one platform, it's impressive. That might be what I like most, especially for those who are growing their businesses and need some plug and play options and other fully customizable ones. Setting up a membership site, a sales page, etc. can be done fairly easily from one place.

Cons

I have sometimes wished that certain product/payment options were better. For instance, pay what you can has become increasingly popular in my field, and there aren't a lot of platforms that make it easy to set that up. You can certainly create multiple products at various price points, but it's not the best experience.

Review Source: Capterra

  Response: ONTRAPORT, ONTRAPORT

Date: June 2018

June 2018

 

Hi Sally, we think you are impressive too! Entrepreneurs and small business owners are the reason we come to work every day. Thank you for the positive review!

If you'd like to submit a request for this type of payment, please send an email to support@ontraport.com and ask them to add a feature request.

 

Ashlee from Mirasee
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

A clunky system that was just average as a shopping cart

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked the notes option, so I could track updates on customers made to accounts by other members of the team. This gave Ontraport a few CRM functionalities.

Cons

We had a lot of trouble with this as a shopping cart. It was unreliable at best and I found it difficult to find the data I needed in a straightforward way. We have since switched to HubSpot for campaigns and UltraCart for our shopping cart, and find the integration there to be simpler and more reliable than Ontraport alone.

Review Source: Capterra

  Response: ONTRAPORT, ONTRAPORT

Date: June 2018

June 2018

 

Hi Ashlee!

Sorry to hear about your experience. Sounds like you have found out that we are not a shopping cart and we aren't the best fit for your needs. Happy to hear you have found the right solution.

 

Justin from Healthy Habits® LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Transfered my email services to Ontraport this year. Sales & Efficiency has improved!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased sales per send from previous platform.

Pros

I really like the hands on customer service, we have had multiple "how to" conference calls that were extremely helpful. I also like the easy, clean templates. The Email automation has improved our efficiency.

Cons

None off the top of my head really. I have only been using this for 6-12 months. Would be nice to be able to update or delete sales transactions from a customer profile.

Review Source: Capterra

  Response: ONTRAPORT, ONTRAPORT

Date: June 2018

June 2018

 

Hi Justin!

Thank you for the perfect rating. We like you too!

 

Donna from Dr. Donna Lee Coaching

December 2017

December 2017

Great service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have used Ontraport for some parts of my business. It offers great landing pages. There are many aspects of the service that I did not use. It is becoming a one stop do it all service.

Cons

I was overwhelmed by it. Maybe once I am busier, it will become a great service. the price is high but cheaper than its main competition.

Review Source: Capterra

  Response: ONTRAPORT, ONTRAPORT

Date: June 2018

June 2018

 

Hi Donna!

Thank you for the 5-star rating. Are you still feeling overwhelmed? Shoot an email to support@ontraport.com and ask them to connect you to the right resources or hop on a strategy call with our team.

 

Daniel from Pencil Kings
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Used campaigns, rules, message sequences to structure our business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to automate tasks that would otherwise require someone to send out various emails to thousands of people.

Pros

I like the functionality of campaigns, tags, triggers, and sequences most. It's very helpful and means I can automate what I would otherwise have to pay someone else to do.

Cons

The inability to sanitize campaign data during testing (i.e. I test buy a product and lifetime customer value report will always say I earned $X - I cannot reset it after testing, unless I want to copy and paste the whole campaign to start again, which would require more time to test.

Also, it's a fairly slow/bandwidth intensive software to use.

Review Source: Capterra

  Response: ONTRAPORT, ONTRAPORT

Date: June 2018

June 2018

 

Hi Daniel! Thank you for your review. Glad to see you would recommend us to a friend. We use task automation on campus for many of our departments to save us time as well.

We hear you about the testing feature in campaigns. Did you know that our team takes feature requests and we vote them up based on customer wants? To up-vote this request, shoot an email to suport@ontraport.com and have them give this function a thumbs up.