Oracle Siebel CRM Software


 

Oracle Siebel CRM is a sales force automation (SFA) and customer relationship management solution designed to assist enterprises to manage their customer experiences. It includes a range of sales, marketing and customer service applications tailored to various industries.

In addition to core CRM functionalities, the solution also offers tools to manage sales collaboration, quote and order capture, help desk, self-service, loyalty and events management and more. It also integrates with a range of other Oracle solutions, such as Oracle Social Cloud. It helps sales personnel to build and manage sales pipelines. Marketers can also use this solution to run various marketing and promotional campaigns and understand the customer's behavior. The solution is capable of delivering customer insights that help stakeholders to eliminate the guesswork out of their decisions and make fact-based decisions.

The solution can be deployed both on-premises or hosted on the cloud and accessed as a Web-based solution.

 

Oracle Siebel CRM - Contacts
 
  • Oracle Siebel CRM - Contacts
    Contacts
  • Oracle Siebel CRM - Accounts
    Accounts
  • Oracle Siebel CRM - Reporting and analytics
    Reporting and analytics
  • Oracle Siebel CRM - Maps integration
    Maps integration
  • Oracle Siebel CRM - Mobile CRM
    Mobile CRM
  • Oracle Siebel CRM - Opportunities
    Opportunities
Supported Operating System(s):
Web browser (OS agnostic)

10 Reviews of Oracle Siebel CRM

 

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Software Advice Reviews (9)
More Reviews (1)

Showing 1-9 of 9

Corey from StubHub
Specialty: Other services
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Siebel

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Fairly easy user interface that allows work to flow flawlessly. Though the system feels dated, the functionality is fantastic

Cons

The system is a little slow and feels almost dated, but the slowness is not enough to detract from the functions of the system.

Review Source
 
 

Muhammad Rehan from Jawhar Al Aluminium Metal Works
Specialty: Telecommunications
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Oracle Siebel CRM software is best software to keep customer data safe and widely

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The most best in this software is its functionality. to keep customer record completely and securely.

Cons

The most worse in this software is its very havy software and and a little bit slow also and if its down you can not update and change the record you want

Review Source
 
 

harpreet singh from Electrical Supplies Distributor
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Great Experience with Oracle Siebel . Ease to work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The system is too ease to operate and this should be operated more in offices and with this data can easily be traced

Cons

none of con is in Oracle. likely to get it promote every where . it is a boon in this digital world .

Review Source
 
 

Erwinson from LGU
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

ok.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

main tab color of the software is blue! good for storing large databases, esp for bpo companies or customer service.

Cons

update of newer versions like siebel 7 or 8 or 10 always comes up and then we retrain how to use and then it crashes while working.

Review Source
 
 

Nikki from Tribute Communities
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Siebel - CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I used this software while working for a consulting firm. I like how easy it was to enter communication comments, track communication and assign anything that was necessary to another co-worker or member of the team.

Cons

I can't think of any; just that this is best suited for a larger company for tracking and delegation purposes.

Review Source
 
 

Mary Ann from LGU Reina Mercedes
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

recommended

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

easy to use for BPO outsource employees, large scale of database can be accomodated as well in rhis software

Cons

training for the product is needed for the support and functionality to be memorized and famiarized

Review Source
 
 

Muhammad Rehan from Jawhar Al Aluminium Metal works
Specialty: Telecommunications
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Siebel is the best software to keep and maintain customer record and detail.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The most beautiful feature of this software is Easy to Use, Quick to learn his functions and easy access to keep maintain customer contact detail and easily to manage customer operations.

Cons

i have no knowledge about its technical issued when some time software down and stop proving reports but its very rear cases and issues and resolve quickly.

Review Source
 
 

Ed from Philips Healthcare
Specialty: Healthcare / Medicine
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Siebel 7.8

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

While there are some good features, the product is mostly clumsy and does not allow for much re-usability. It just seems very tired,

 
 

Paul from Education Management Corporation
Specialty: Education

December 2014

December 2014

Takes time to learn, but has great tools

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It offers great integration to multiple software platforms, which is critical for any enterprise level company that is most likely going to have that issue to deal with.

Likes Least

You will have to make the commitment of resources to make sure it stays current with any bugs, patches, etc.

Recommendations

Make sure that you talk to your IT department about all known databases and technologies that will interface with the CRM. Some will play nice while others will give you a headache. Knowing ahead of time will allow you to plan properly to deal with those problematic technologies.

 
 
 
Showing 1-1 of 1

Craig from FTD Companies
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

Efficient software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to send customers emails and the use of templates to save time.

Pros

The ease of use and overall clarity of this software. The ease of adding templates and ability to view and sort alphabetically.

Cons

The long amount of time to load up this software. Could sometimes take several minutes and several attempts to load.

Review Source: Capterra