REVE Chat Software

4.62 / 5 (13)

About REVE Chat


REVE Chat is a chat widget that can be added to businesses’ websites and is suitable for small to midsize companies in a variety of industries. Key features include live chat, voice calls, video chat, visitor queueing, proactive chat and analytics.

REVE Chat enables users to set proactive chat messages to appear from predetermined visitor actions. Users can save canned responses and manage chats from multiple websites within the same dashboard.

The appearance of the chat window can be customized to fit with the company’s branding. If all the customer reps are busy, customers can view the chat queue with waiting times and their position in queue. The solution enables users to track and monitor website visitors and get detailed information about their past visits, pages they have viewed, total number of chats that have been initiated and more.

REVE Chat is available for purchase on a monthly subscription basis.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

13 Reviews of REVE Chat

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(8)

4 stars

(5)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

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Showing 1-13 of 13 reviews

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August 2017

Paul from Omniserv Online Solutions (Pty) Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2017

Overall installation and support is fantastic.

Converting potential customers into customers. Providing great support to our customers about product information " how to's" etc..

Pros

The user interface is simple. Product setup is easy and intuitive. But, Facebook messager integration is my favourite. You are able to handle all your messaging in a single interface.

Cons

The outbound and offline, messages, in general, you are not able to add space or paragraph your messages.

Response from REVE Chat of REVE Chat

Replied August 2017

Thanks Paul :)

October 2016

Anurag from Optimize Marketing

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Amazing Live Chat Interface

I've used many live chat programs but liked REVE Chat because of various reasons: It is easy to integrate and customize. Most important thing is that it's dashboard is very easy to work and understand. Even handling multiple chats at a single time is very easy. Their customer support team is also very prompt and supportive.

Pros

Proactive chat feature is really amazing, it helped me reaching out to website visitors before they leave.

December 2018

Eli from Vidology

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

December 2018

A little more old fashioned, lacks features

Pros

The pricing is the best I have found and it can connect to Facebook Messenger to make chatting easier for some people.

Cons

The features haven't been updated thoroughly in a while, it could use a refresher.

January 2017

Anonymous

Review Source: GetApp


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

January 2017

A one stop shop for your Customer Engagement Software requirement

Good software. My company has managed to resolve a number of customer queries using this software. Could help if the pricing is reduced a little bit.

Pros

Video chat
Offline form
Visitor analytics
Facebook chat integration

Cons

Free trial is only for 14 days, extending to 21 days would be preferable

October 2016

Ankit from Ajura

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

All in One Chat assistance

REVE Chat is a complete package of Chat assistance you would need for your business website. Best part about using their services is the ease with which you can handle chat requests at Backend. The detailed Analysis that REVE Chat offers would make it very fluent and smooth to keep track on each and every person visiting your website via Chat support.

Pros

- Easy UI
- Detailed Analysis
- Good Support
- add-on features

Cons

Not as such

Response from REVE Chat of REVE Chat

Replied October 2016

Thanks Ankit for taking out your time for writing this review.

July 2018

Wuilmer from Bazar Beloune el Grande

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2018

I love reve products

Pros

I love it because it is a live chat that provides the opportunity to make, calls or instant video calls using many communication applications in one place, I used this chat thanks to the REVE antivirus, whose technical assistance in addition to email uses live chat providing instant assistance and resolving any questions or concerns to the user through this chat, with fluid communication, in real time.

Cons

I have no complaints, when I used it it worked very well and I was able to solve my problem thanks to this video chat application reve, I think it is very good, for me this form of communication is much better than an email.

September 2016

Sparsh from Kloud Talk

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Nice Product, all the features you require

Just the perfect features you require in a live chat tool, straight to the point. Priced wisely at 12 USD per month, Customer support is awesome and they go extra mile to help you out.

Pros

Just the perfect number of features you require for Live Chat

Cons

Auto Trigger of chat not available

Response from REVE Chat of REVE Chat

Replied September 2016

Thanks Sparsh for your feedback.

November 2016

Preeti from YNG Media

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2016

Great tool for increased customer engagement

We use the tool to offer online assistance to the customers. The increased engagement with the customers through this tool has helped us grow your business and number of satisfied customers. After social media channels, I found this the best way to directly engage with the potential customers and offer them personalized support. There are many things I like about this live chat widget: Easy-to-use Customization Appropriate geo-location Quick reply Instant Chat Data capturing

Pros

Customization and ease of use

October 2016

Ron from Fonebox Pte Ltd

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2016

Complete Live Chat Software for my WordPress website

Pros: - all the features that i need in one software. live chat, visitor analytics, facebook chat, canned replies - comes with lots of customization options for chat banner and branding - I can also do voice and video chat with my customers instantly Cons: - Need a better design. It took a while for me to learn the dashboard initially - I also needed integration with Zendesk. It is not there yet.

October 2016

Mark from Pick And Drop Solutions

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Superb Live Chat Solution

REVE Chat dashboard is simple to understand and very user-friendly. I've used this software on my wordpress website. Their support team is very responsive and prompt. I could track the visitors in real time and on which page they are. It is really a great tool for communicating with website visitors. Our sales has doubled after we started using this software. Thanks REVE Chat.

October 2016

Kanchan from REVE Systems

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2016

User friendly interface, great way to reach out to potential clients.

REVE Chat is a great tool and is best way to offer a great customer service. The UI is clean and easy to use. The tool is pleasant to use and efficient among our agents. It is very easy to implement REVE chat on website and customize it. We are using it for support purposes and it matches our needs 100%.

Response from REVE Chat of REVE Chat

Replied October 2016

Thanks Kanchan for taking out your time and sharing your feedback.

September 2018

Anonymous

Company Size: 501-1,000 employees

Review Source: GetApp


September 2018

January 2017

Himanshi from REVE Systems

Company Size: 201-500 employees

Review Source: GetApp


Ease-of-use