About RightNow CX

For companies looking to meet the high service expectations of their customers, RightNow CX (Customer Experience) ensures that each and every customer is valued and supported. The customer experience suite gives businesses the tools needed to deliver great experiences that not only build and maintain loyalty but drive revenue.

RightNow Technologies Inc. provides expansive customer experience applications across the entire stage of each customer's journey: the Internet, contact centers and social networks. It's an ideal fit for companies with dense consumer networks in a variety of industries, including retail, travel and entertainment, the public sector and online services.

Many customers use the web constantly: for work, research, entertainment and m...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000

2 Reviews of RightNow CX

Overall rating

4.25 / 5 stars

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February 2015

Mark from Oncor

Industry: Utilities

Time Used: More than 2 years


Ease-of-use

5.0

Customer support

3.5

Functionality

4.0

February 2015

Oracle RightNow CX

Pros

This product is easy to work with for what it does as a Contact Management System. The user is empowered to make the product fit their needs down to customizing capabilities that are typically 'for cost' services done by the vendor.

Cons

There are some email management limitations that I would like to see improved, such as multiple contacts per incident. We have been a customer of RightNow way before the Oracle acquisition; since Oracle taking over, there are multiple layers of red tape that did not previously exist, in addition to discontinuing the valuable developers conferences.

February 2015

Tony from NetApp

Industry: Computer Software

Time Used: More than 2 years


Ease-of-use

3.5

Functionality

4.5

February 2015

Excellent for support organization

Pros

It has an easy to use interface. It helps keep everything organized with you and your customers.

Cons

The only thing I didn't like was the time it took to load the application.