Salesforce.com CRM Software


The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.



10,026 Reviews of Salesforce.com

Overall rating

4.32 / 5 stars

Filters:

Showing 1 - 20 of 10,026 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Easy for documentation

Pros

We are swapping over to iserve from doing paper documentation at work. Saves a lot of time.

Cons

It can be glitchy at times, but overall I think it's worth it.

January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Bringing marketing and sales closer together

Like many of these platforms - it is a tool to help achieve your objectives, not a magic solution that drives conversion and retention with the flip of a switch.

Pros

Salesforce has expanded tremendously over the years, from being a sales tracking BPM to a platform that helps maximize CLV by connecting marketing, sales, CRM, and CDM. Plus, with the advancements the speed to market for applications and campaigns has improved greatly - meaning you can respond to changes with less opportunity loss.

Cons

The initial set-up is intense. If you do not take a strategic view on implementation and data connection - the platform will not allow your teams to evolve and drive the most value from the capabilities.

January 2019

Rae-Anne from Kasba Media

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

5 of 5

January 2019

Salesforce

Pros

As an intern for a non-profit, I used this software and being someone with a journalistic background and not sales, I found this program relatively easy to use once I got going. It has great features to keep all your information organized for clients.

Cons

The software can be a bit expensive in my opinion for what it does, but it definitely is a great tool to generate sales and keep your data organized well.

January 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

January 2019

Pretty well worth as well as a great.

Pros

I went ahead and tried the free trial, and I must say I'm pretty impressed with this. I do like that I can make a better use of Excel with Salesforce. Not only that, but it's also quite detailed which I like a lot. This is great for managing sales and businesses.

Cons

One big problem I did have with this was that it isn't easy to use. Just setting everything up was a long and hard process that I don't think I would want to go through a second time. It took me a bit to learn too. It also seems quite expensive and pricey. In the end, I still do think it would be very worth.

January 2019

Leo from HP

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

January 2019

Program would crash a lot of the time

Pros

Very easy to navigate and use. It didn't take a long time to get use to.

Cons

Software was unpredictable and unreliable. You never new when it was going to crash. Saving every minute is a must.

January 2019

Janet from Hollywood Housing Authority

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

January 2019

Salesforce Experience

Pros

Ability to track leads & clients and see the history in an efficient format was a plus. Managing incoming emails and history visibility is a plus.

Cons

My overall usage experience was complicated. I found another CRM software easier to use.

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Improve your customer relationship experience!

Pros

Salesforce is a great tool to contact both potential and current clients for your company.

Cons

I have never experienced any limitation while using Salesforce.

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

January 2019

Best CRM

Pros

It's by far the most robust and intuitive CRM that I've used.

Cons

It's pricey and sometimes it's hard to tell which features different user levels have access to.

January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Dedicated to Salesforce

I love the software, but I wish there was more training available to employees who use the software

Pros

I love that Salesforce provides us a way to see our organization across functions and departments in one place.

Cons

I think that the evolution and changes within our business have not been well managed in Salesforce, not the fault of the software.

January 2019

Lauren from Experian

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

January 2019

Very adaptible

Great from a marketing perspective for tracking leads, marketing activities and reporting.

Pros

Salesforce is great because it offers so many customizable options to fit your business needs

Cons

The pro can also be a con. Because it offers so many customizable options it can be very difficult and confusing to learn how to use, and work efficiently.

January 2019

Will from MetaCommunications

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Salesforce is amazing...but be prepared to use other apps with it.

I love Salesforce and find them to be very responsive and helpful. I also think that support forums and tools make using most of the features relatively simple.

Pros

I love Salesforce because everyone uses it, it is extremely powerful, and if you are tech savvy, you can easily customize forms and reports.

Cons

I think the interface is looking dated. That said, if you invest in tools like Cirrus, you can take most of the power of salesforce logging and tracking into your email inbox.

January 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Easy to use, quick access to help if needed

Pros

Very powerful lead measurement, for the most part allows us to be very accurate

Cons

Can be a little be hard to understand for Sales, this effects the cleanlienis of our data

January 2019

Meagan from Pridemark Construction

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

January 2019

Not a fan

Not a good experience. It took me away from my clients for at leat 1/4 of every day.

Pros

This product is probably very helpfulo for upper management to track sales progress, but it is a nightmare for the sales team.

Cons

It takes too much time. It requires too much information. The amount of training is also time-consuming. I'd rather be out making sales calls than wasting time recording every move I made that day.

January 2019

Adam from Ubiquiti Networks

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

January 2019

Hard to actually implement to the field

Pros

There are a ton of options and ways to track things

Cons

People just didn't use it. There is still the fees associated with it. It just seemed like a good idea that wasn't adopted.

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

January 2019

Salesforce: even I could learn to use it!

Pros

Salesforce was comprehensive, and it easily stored the data for my project.

Cons

Figuring out how to edit things was sometimes cumbersome.

January 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Incredibly robust but also overwhelming

The overall experience is positive as it is an incredibly powerful tool and system. With that said, it can be overwhelming to new users and it does require a significant amount of training.

Pros

The software is incredibly robust and allows the user to accomplish very detailed and important goals. A user can also conduct in-depth analysis of the client base which is very useful.

Cons

The amount of features and abilities can be overwhelming. You almost have the sense of where to start and if you are not well trained on the system before using it, it can seem daunting to use at first.

January 2019

Karl from Transparent BPO

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Salesforce

9/10

Pros

I like it how it can integrate with different 3rd party application such as Five9. Very flexible.

Cons

At times, our sessions are disconnected and we have trouble getting back in.

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

5 of 5

January 2019

Robust

Pros

The software is very robust with so many features, there is a lot to learn.

Cons

You need to hire a full-time team to use implement and teach how to use the software.

January 2019

Ryland from Point of Rental Software

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

SalesForce Improving Our Customer Support

Overall we are a lot more productive and our clients are noticing our response time has increased and we are a lot more proactive on cases either being called in or emailed.

Pros

I enjoy the ease of use and being able to integrate our current support dashboard with SalesForce. Previously all of our departments had a separate system of sending tickets, creating cases, and calling customers. Now that we have SalesForce we can integrate Ring Central setup with JIRA and have the entire company on the same page.

Cons

Many times it is difficult to get a Customer Support Rep from SalesForce to follow up ongoing bugs or other issues. I also do not like the sound notifications currently setup, I just find the sound annoying.

January 2019

senthamizhselvan from Cognizant

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

5 of 5

January 2019

Salesforce in Insurance

Pros

It's user friendliness and UI expreince

Cons

Complicated tab and need a guide to start with