Salesforce.com CRM Software


 

The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

 

Salesforce.com - Sales executive dashboard
 
  • Salesforce.com - Sales executive dashboard
    Sales executive dashboard
  • Salesforce.com - Track opportunities
    Track opportunities
  • Salesforce.com - Mobile view
    Mobile view
  • Salesforce.com - Mobile search
    Mobile search
  • Salesforce.com - Mobile customer information
    Mobile customer information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

6,424 Reviews of Salesforce.com

 

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Software Advice Reviews (1,972)
More Reviews (4,452)

Showing 1-20 of 1,972

Matthew from City of Savannah
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Sales force

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We use this program at or university and it is tremendously helpful and integrates with our other systems very well

Cons

Again, there are really no cons on my end. It has exceeded my expectations 1000 times over. Great product.

Review Source
 
 

Rita from Clairvoyix
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Used for Sales follow up

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Great for Sales monument.

Pros

The system has complex hierarchies and allows you to connect in multiple ways to manage your B2B contacts.

Cons

The relationships are limited sometimes, the order that you input has to be correct or it all does not connect.

Review Source
 
 

Godwin from Lumos Nigeria
Specialty: Energy
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ok

Pros

It has ability for you to customize your landing page and also it is easy to teach a novice the basic use functions

Cons

Some times data is not very organized and also when creating a report some of the report do not store historical data

Review Source
 
 

Chris from VMG Health
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great customer support

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

would recommend to any sales team without a doubt.

Pros

We were able to communicate with the support team easily on a daily basis as we continued to implement this at our company during first 3 months.

Cons

Plenty of bugs to work through regarding triggers and lists but that is because they make the platform so customization. not a slight at saleesforce, would rather work through bugs than not be able to customize it exactly like we wanted

Review Source
 
 

Ana from EPIC Consultant
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great as a cloud CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

it is easy to use and since everything is on the cloud, you can log in anywhere. Also it is a great tool to do traceability of every project and everyone can make comments in any step of the process.

Cons

No too many cons. I know that it takes time to customize Salesforce and that every customization cost.

Review Source
 
 

Makenzie from Fish Advertising
Specialty: Software / IT
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

Daily User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salesforce provides an easy to use platform benefiting daily sales activities. I work for a large company utilizing this for the entirety of the sales cycle.

Cons

Configuration is controlled through admin access. Even for simple changes. Would be nice to offer changes to non-high level executives.

Review Source
 
 

Lisa from Intern Abrard inc
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Grants Management Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

- we use it to create grants proposal and manage the awarded grants
- cross functional features
- lots of custom features and easy to use

Cons

- it is a bit pricey but you get what you pay for it
- I have not encountered any problems yet so I am pretty happy with it

Review Source
 
 

Robin from PatientPop
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Adaptable and organized

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The functionality to build out extra sections as well as link to gain sight is great

Pros

salesforce is extremely easy to use and a great way to keep thousands of clients and potential clients’ information organized.

Cons

It is difficult to remove information that is no longer relevant if it was tied to past cases or other contacts which can cause there’s to be extra clutter

Review Source
 
 

Mazen from Saudi Naval Support Co.
Specialty: Construction
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Sales Made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Our sales team started using this CRM and within a short time our sales had increased considerably, moreover we are now controlling all activities accurately.

Cons

Should provide more features and option to benefit more form price paid, customization should be more easier

Review Source
 
 

Kyle from Automotive
Specialty: Consulting
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

Great Sales Tracking Tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Its a very intuitive and customizable tool that scales to your organization needs. With the amount of tweaks that you can make and the available knowledge base, there is no doubt this can fit any size business.

Cons

The product is somewhat pricey, but you get what you pay for. While there are many free tools out there, these didn't meet our needs.

Review Source
 
 

Nick from IMManagers.com
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Helps in Team/Work Management and Keeping Track of Sales Process/Prospecting

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

A great help in keeping my team efficient and keeping up-to date with client info/ communication. This way, we can easily gauge the value of the sales prospects. It helps having sales management and activity management in one place to easily check on the progress of everything which helps us meet requirements and communicate these in a timely manner. Being able to see the progress on tasks, it helps in making decisions regarding pursuing other prospects/sales and time management for tasks at hand. I love that it integrates with Google calendar to help me manage all my schedules in one place too

Cons

However, it may be a bit pricey for a small business or someone with a small budget. But in all, Saleforce delivers.

Review Source
 
 

Abigail from Elsevier
Specialty: Healthcare / Medicine
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Flexible CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Lots of functionality and customization options to fit different business models. Chatter is helpful for internal communications and mobile app makes working from the road a breeze.

Cons

The learning curve can be rough depending on your organization's level of support. The reporting offers a ton of options but not as user-friendly or easy to visulize as other tools.

Review Source
 
 

Lisa from Stix-N-Stonz.com
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Great Software for runining your sales business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like everything about this software its easy to use once your up a running and it keeps all for your important customer data in one central location. know exactly where you are in the sales cycle

Cons

The cost is a little steep however its well worth the money when you realize that you have all the info in front of you to help you achieve your sales goals.

Review Source
 
 

Alejandra from Westport realty inc.
Specialty: Property Management
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Easy to use, best tool.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Once customer service gets on track a bit better then it will be flawless.

Pros

Helps keep track of all of your work, what has been sent to customers and helps keep track of your leads and allows you to leave notes on accounts.

Cons

Customer service has some issues when trying to walk someone through a problem that they are experiencing.

Review Source
 
 

Jared from Lincoln Bay
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Excellent Product!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The ease of use is off the charts! Extremely easy to keep track of candidates and where they are in each process, as well as about 100 other useful features!

Cons

My only issue is that with such a breadth of options you can employ with Salesforce it is easy to get lost and turned around in the system. Not really a good reason to knock it as this is more user error than the system.

Review Source
 
 

Linda from PSCU
Specialty: Banking
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Salesforce is a Force of It's Own

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Salesforce is an easy to learn and very customizable CRM solution. The ability to create products and workflows that benefit both internal and external customers is priceless. Basic system training takes only a couple of days, and is intuitive enough that users who are not tech savvy can easily understand it.

Cons

The platform has a rather basic look. This can be both a pro and a con as it does not necessarily pull staff in, but also does not distract.

Review Source
 
 

JC from FloSports
Specialty: Media
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Great for tracking issues/bugs

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

It's easy to update through the life cycle of an issue created in ticket form. Easily configurable, as well.

Cons

Sorting could use some help. Sometimes it's easier to find things by ticket number, other times it's easier to find by name.

Review Source
 
 

Jasper from Per Expressie
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Salesforce.com

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very nice, works like it's supposed to work, and doesn't give a lot of trouble while using it. Luckily i've rarely had to contact customersupport

Cons

The few times i did have to contact custommer support, the experience was a bit unpleasant, mainly just slow communication and a lot of redirecting.

Review Source
 
 

Jeffery from Aroci
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

This can do anything you may need, maybe too much for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It works and works great, and although there is a steep learning curve, the online training is a great counter. Any business could benefit from the use of Salesforce once they are properly trained on using it.

Pros

Salesforce has a lot of features, too many to list. Being one of the largest companies, there are many integrations already created so customizations are not needed. Almost everything about the software can be customized and you can even use your own branding. You can do anything you need with it. the app store has a lot of add-ons and some of them are free. Non-Profit organizations can get Salesforce for free. They offer free online training and education where you can earn badges and points from completing challenges.

Cons

Salesforce has a very steep learning curve and can be very confusing at times. The default UI is not very functional and I found that it has to be customized. The most useful add-ons from the app store are paid and on a monthly basis so pricing can add up quickly. The software isn't cheap, especially for start-ups or new businesses.

Review Source
 
 

Kaycie from Accounting
Specialty: Accounting
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Highly Recommended

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

CRM software can often be confusing, but not this one. It is intuitive and keeps me right on track with my projects!

Cons

There really isn't anything that I don't like about this product, but the initial startup price was a little higher than I would have liked. I suppose that is a sacrifice I have to make though. But the product itself is great.

Review Source
 
 
 
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Showing 1-20 of 4,452

Sean from Workforce Management

May 2018

May 2018

Salesforce is robust and can be a powerful tool once you learn how to use it.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

There are so many features and integrations that make this software useful. If the solution isn't built in, someone has an app that integrates and solves the issue.

Cons

The software is so robust that everyone can have a different way of doing things--this causes problems.

Review Source: Capterra
 

Stephen from Cox Automotive

May 2018

May 2018

It has always been reliable and provides great experience for users and admins.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

All of the data that it shows in a very compact form. It is highly flexible and can cover alot of subject areas

Cons

It has gotten to the point that it requires more IT support than it used to. It also has become more complicated and harder for the business user admin to fully grasp all of its functionality

Review Source: Capterra
 


May 2018

May 2018

It is so powerful you can almost do anything with Salesforce!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Learning how to implement systems and processes across businesses.

Pros

There are so many different things you can create with the salesforce engine. It has increased our tracking and sales exponentially.

Cons

It is quite complex and if you don't have time to learn it, you could be stuck using the basics and the basics you might as well go with something cheaper.

Review Source: Capterra
 


May 2018

May 2018

Had a great experience using this software for one of my recent jobs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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This was a great tool for keeping track of sales, helping us reach or exceed goals in terms of sales calls and actual sales.

Pros

Salesforce does exactly what you expect it to do, track sales, leads, keep a calendar of calls made and more!
It can help any company big or small track activities in order to meet and exceed goals!

Cons

was not easy as a non admin user to make changes, having to wait for an admin to make basic changes was sometimes very frustrating, such as a bad phone number on a client file.

Review Source: Capterra
 

Jason from The Organic Bloom

May 2018

May 2018

Excellent CRM and integration options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

Great way to organize all the information related to our customers. Integrates really well into the workflows of sales and customer communication

Cons

It is expensive. There is no way around it. It is just expensive for small business or businesses without substantially high Customer lifetime value

Review Source: Capterra
 

Mandy from ZSP
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Amazing product - super easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This contact management program is amazing - it's not "just" an address book, but keeps all of your contact info in one place.

Pros

Interested in maximizing your sales impact? Use this product!! Keeps all of your contact info and all of your prospect touch-points in one place. Want to see something specific on your dashboard? No problem! It's completely customizable.

Cons

Some of the reporting features are not as robust as the rest of the system. Customized reports are difficult to generate and not user-friendly.

Review Source: Capterra
 

Reinaldo from Universidad de Oriente (VE)
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Salesforce is very good, Salesforce solutions are suitable for small and large corporations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Saleforce is the CRM provider considered one of the largest in the world. Workers can access CRM from anywhere, this helps improve overall productivity. The industry offers products that are very good. Salesforce has the largest application market for the SaaS CRM industry, allowing you to fully customize your experience with this solution in a meaningful way. Salesforce is compatible with all major browsers, from Internet Explorer to Chrome and Opera.

Cons

Salesforce It can be too expensive for small businesses. Salesforce with all the CRM tools that are necessary for a small business has a cost of approximately $ 125 per month. That is a cost that not all smaller corporations can handle, even if they benefit from the software therefore it is considered a less attractive CRM solution. Microsoft, for example, has a CRM that is 3 times cheaper.

Review Source: Capterra
 

ANNE from fibretel communication ltd

May 2018

May 2018

I was overwhelmed by this software as there is so much to learn about it .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It stores in-depth amount of reports and being a salesforce adminstrator i am able to track my bulk emails with the help of Salesforce.

Pros

The availablity of trailbrazer makes it so easy to learn about the software and has provied me with employment as per now.It is easy to use once you have learned about it with great user interface.My company has been able to track sales and leads thus increase in sales to the company.

Cons

The cloning of objects sometimes becomes so confusing and tiring when new to the software. Otherwise the software is very beneficial to both smaal and big enterprise.

Review Source: Capterra
 

Jonathan from QGenda

May 2018

May 2018

Couldn't keep track of my pipeline without it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

Our reps use this every single day. Without Salesforce we would have a much more difficult time tracking their pipelines and performance. I love the ease of use for creating reports and dashboards for a quick snapshot of where the team is.

Cons

I was a huge fan of the classic version. Lightning is still a solid option but classic is easier for me to use personally.

Review Source: Capterra
 


May 2018

May 2018

We had a very bad experience with SalesForce implementation and support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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It is easy to access and does not require installation.

Pros

The system have a lot of features. The robust infrastructures works well. The sales organization is accessible

Cons

The cost per user is high. Prices are not solid and raise every year so the overall cost effectiveness is very low. Support is not sufficient and not really helpful.

Review Source: Capterra
 

Robert from Creative Energy Solutions

May 2018

May 2018

Salesforce has transformed the way we interact with our customers and new business opportunities.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Better relationships with our existing customers and more sales conversions

Pros

Sales force makes easy to use cloud based business applications that help us to stay connected to customers,partners and more. It is the customer success platform helping us to connect to our customers .There are several types of clouds namely sales cloud, service cloud, marketing cloud, community cloud, analytics cloud, App cloud and IOT cloud. Using these we can provide various services to the customers and potential clients. It allows us to maintain our existing relationships, track our customers every step of the way. As a sales tool it allows us to track and funnel our prospects and work efficiently on our leads to conversion. With so many cloud based applications available to us we can manage campaigns with ease via multi channel capabilities.

Cons

There is not really anything we dislike. The salesforce support team are excellent and integrating the system to your business functions is relatively simple. Their technical support is excellent and there is much guidance for and during the set up process.

Review Source: Capterra
 

Karthik from Rays and Reach

May 2018

May 2018

We have automated and updated our selling tactics and are much more efficient in the way we work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Pros

Salesforce I use everyday is work flow rules. This automatically sets up and launches specific tasks that take me throughout the duration of the sales process. It keeps me on track and helps ensure everything is consistently taken care of.

Cons

Any other product that can be customized, it can be difficult to point out exactly what tool will help you. There is a trial and error period but once that is figured out, things get easier.

Review Source: Capterra
 

nyeisa from monster

May 2018

May 2018

Some of the reasons why I like to use Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Support

If you are into sales and finding better new leads for you to build up your networking than this software is defiently for you.

Pros

Another cloud based program which means it is accessible from no matter where you are at unless you dont have a internet connection than your doomed. It helps you to create new leads and expand your networking of potential new clients. So far it has worked good with every browser I have tried it on sometimes different browsers will affect how the program acts, this one does not. I believe it is user friendly it took a little bit to learn at first but after that is pretty much cake walk and convenient.

Cons

Sometimes when they do a software update it changes the way that you are used to finding certain stuff in your dashboard but once you learn the new changes pretty quick, or at least I do. If you want to have more than a one person have access to it you have to pay the full price per person you dont get any package discounts. so 8 employees using it could be costly.

Review Source: Capterra
 

Matt from Pinterest

May 2018

May 2018

I work in sales and use Salesforce on a daily basis. Salesforce helps me keep track of all leads.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

I like knowing where to find all of my business and how to plan my activities based on my leads, accounts, and opportunities. I also like that I am able to make notes about my clients and partners so I won't forget where we left off.

Cons

Salesforce can get a little complicated and definitely takes time getting used to. I know they are trying to update the platform and the users to lightning... but I am not sure if that big of an update will work.

Review Source: Capterra
 

Karli from ION Solar

May 2018

May 2018

Salesforce is very powerful. Helps increase effectiveness and organization.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Pros

The amount of options to make sure it fits your companies unique needs to be most effective and organized.

Cons

The fact that there are so many options it can be overwhelming and in turn actually make it not effective. So the company administrator just needs to be good at getting it set up right.

Review Source: Capterra
 

Connie from RBOH

May 2018

May 2018

I used to have to call for support for my Electronic Case Record through 10e11 but now we communicat

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
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Pros

I like the ease of describing the level of "trouble" we are having, describing the problem and getting quick responses from tech support at 10e11.

Cons

Getting used to going through Salesforce habit has me starting to pick up the phone. Attaching documents though seems to "slip" somewhere

Review Source: Capterra
 

Hunter from Bric Project Planning and Time Tracking

May 2018

May 2018

SalesForce makes it easy for our team to manage contacts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Salesforce has become critical for our sales team's operations day to day. Easy to track deals and set up meetings between SDRS and IS.

Cons

Fairly expensive and can be complicated at times. We've seen a few bugs here and there but overall things run smoothly.

Review Source: Capterra
 


May 2018

May 2018

Workflow management, easy to navigate, great for organizing work and tracking steps in process

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Super powerful in managing workflow of all stages of a project.

Pros

This is a great workflow management software from sales lead through development to converting to a win and on through order to execution. Tracks all steps in process, history, and push back to past work steps for revisions. Ability to set up any reporting that one wants to measure for evaluation. Appreciate being able to have all relevant documents to a deal in the workflow number for future reference and archive.

Cons

Takes a bit of time and use to get acquainted and quick with all the functions.
Can be a bit overwhelming with all the functions and the "power" this software can bring. Need a good development team at your business that can communicate to the Sales Force so they know what functions are most critical to your business.

Review Source: Capterra
 


May 2018

May 2018

Don't use it now, but want to!

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helps so much to streamline your workflow, and stay organized!

Pros

I've used sales force in the past, found it super helpful. Really wish our company would invest in the software package. It is such a money saver!

Cons

Cost. I work for a small manufacturer and the pricing is the only thing holding us back from doing it.

Review Source: Capterra
 

Liz from EasyProjects.net
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great CRM but UI could be simplified

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Pros

Easy to track projects from Lead to Closed. Gives nice insight into pipeline and tools to call out accounts where there has been inactivity. Its easy to use for the basics but once you want to get into reporting it does become difficult.

Cons

Customer Service is very slow and implementation is heavy on their partners. There is a learning curve isn't very intuitive that being said I just moved to lightening and the UI does seem a lot better.

Review Source: Capterra
 
 
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