About Salesforce Sales Cloud

The Salesforce Sales Cloud is an on-demand CRM platform offering applications for small, midsize, and enterprise organizations, with a focus on sales and customer relationships.

This Salesforce platform has CRM capabilities that include lead management, marketing automation, and contact management. These applications help organizations to manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post-sale. Salesforce Lightning Experience is upgraded CRM version of Sales Cloud that streamlines the sales process by allowing any sales rep to generate and follow-up on leads, manage account activity, track the status of each campaign, and create reports without hassl...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

14,791 Reviews of Salesforce Sales Cloud

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(7,371)

7,371

4 stars

(5,544)

5,544

3 stars

(1,473)

1,473

2 stars

(267)

267

1 stars

(136)

136

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14791 results

July 2020

Sarah from Studio Flight

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2020

Salesforce - Marketing & Lead Gen

We are using Salesforce to streamline new business leads and nurture leads into actual sales. We are able to analyze, vet, engage, and track the progress of the new leads we receive from our Facebook lead gen ads. Salesforce integrates directly into Facebook's Business Manager and automatically imports new leads in real-time. We are also able to see the cost per lead acquired and other rich insights from our Facebook and Instagram ad campaigns that get directly populated into our dash.

Pros

Salesforce is one of the most powerful and sophisticated CRMs available. The onboarding process and demos with the reps were exceptionally helpful. The reps really took time to understand our CRM needs, our workflow process, and how we can best utilize/adopt Salesforce into our new business department to grow revenue and track progress. The tool is completely customizable and has very advanced marketing integrations within the cloud. The ability to track leads and history (who followed up and when) and add notes and assign leads to specific people makes the entire workflow so much more efficient. It's worth the price tag if you take advantages of the features.

Cons

We wish the marketing cloud add on wasn't so expensive. There are many tools available that offer the same features such as Sprout Social and Hubspot. However, the price was a little steep for the $6,000. I also wish pricing was a bit more transparent. The discounts and contract lengths have been very inconsistent in our experience.

Reasons for Choosing Salesforce Sales Cloud

Great reviews and exceptional customer service/reps.

August 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Cost effective and very efficient CRM

I helped in implementing corporate engagement plan for donation management. It has easily defined schema and took less time to customize the module.

Pros

Easily defined, fully connected and talking features. It is widely popular in each industry sector, market leader and radical in changing the whole ecosystem of CRM industry. SaaS or PaaS it has changed whole ecosystem. Every company which is on on Salesforce has saved tonnes of money and time while focusing on their potential.

Cons

Too many customizations lead to duplicate efforts. It releases so many versions so fast that sometime unnecessary update clients do.

Reasons for Choosing Salesforce Sales Cloud

free 10 user for Non profit success pack by salesforce.

September 2016

Sal from Visionary Communications

Industry: Media Production

Time Used: Less than 6 months


Ease-of-use

4.0

Value for money

3.5

Customer support

3.0

Functionality

4.0

September 2016

Salesforce: Helps Improve Internal Communications/External Customer X

Pros

I have been using, recommending and adopting salesforce.com for my sales teams for ten years in several different digital technology, media and advertising organizations. I can say unequivocally that the CRM software has evolved from being a supplement and "nice to have" to a must buy and necessary and vital tool for doing business. The key to any business solutions and software product is getting the team to adopt and use it. Training and practice is essential. Its like your golf game, the more you practice the better your score or working out, no pain, no gain. I like the social media and conversational abilities you can have with sales team; the app is excellent for quick reviews and checking on status of pending, pitches and prospects; the flexibility and customization options based o salesperson, account, deal size, industry vertical. In one organization we adopted it for internal sales data use and tracking and also incorporated product data about our partners, customers, audience metrics and analytics and distribution platform.

Cons

Depending on the level of subscription, will also vary with the amount of personalized training you receive. I would also say there needs to be more attention and customization devoted to industry verticals that contain many nuances regarding customer segments and rev streams. This includes the advertising and digital sales industries where there are multiple customer touchpoints and rev streams including agencies, direct to client, programmatic, 3rd party vendors, ad tech partners etc. I also think saleforce.com needs to develop more compatible software and training that integrates salesforce,com into other software linked to finance, accounting etc.

June 2020

Jeremy from Colliers

Company Size: 5,001-10,000 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2020

Jeremy's Review

Good. I like using it and it is easy to keep track of all of my contacts and the conversations/information I have on them.

Pros

It is very easy to navigate through and simplifies the process. Most who use excel or something else find themselves losing contact with many contacts. This makes that easier to track.

Cons

I cannot make my home screen the way I want. It is set up how my company (Colliers) wants it set up - not the way I would like it to be set up.

Reasons for Choosing Salesforce Sales Cloud

Salesforce continues to adapt to the changing environment of prospecting whereas Act! doesn't come out with updates that often.

May 2020

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

May 2020

Is the price and learning curve something you can afford?

We are using salesforce as our CRM. It is the only one that actually works with our other systems. We really like having one environment to operate in as opposed to several systems.

Pros

The marketing automation is hands down the best in the market. The ability to nurture prospects through the sales cycle is amazing. Lead generation tools are top-notch, sales tools, and the sales system is set up for growth, and customer retention is a breeze as well.

Cons

It is expensive to implement. We needed a consultant to help us with setup, which was not cheap. Also the learning curve for over 200 employees took time.