SAP - CRM Software

My biggest pet peeve is that when you hit the back button on your browser, it goes back to the login screen, so you have to use a little tiny back buttons - and depending on how many sub items you have entered, there are multiple back buttons on one screen - nothing like a normal web page visit.

Pros

Web-based product makes accessing from any computer simple. There are lot of features, which is also the biggest con as it makes it very hard to find what you are looking for at times. Hot links provide access to view customer master data, though it is typically hidden amongst random menus

Cons

Slow...The spinning wheel "Waiting" is it's own item to select when entering an IT ticket. It completely lacks intuitive menus - trying to find something would be simple if the menus were described better - but that is typical of German software, they think a different way than normal software flow, and make thing more difficult than they need to be - e.g. you have to click, then click, then click, then click again to finally get where you wanted to go. Unfortunately that is a normal process - you end up doing the same 5 clicks multiple times a day.

Pros

Having already been a customer of SAP for our ERP needs for a while it didn't take a huge leap to look at the CRM offering, and after a short adoption curve, we were able to set up the CRM side, working with a bespoke software on a PDA device to deliver information to the field agents who were the ones needing the information.

Cons

The interface was clunky, and quite slow. The gannt view of work orders looked ok, but updating could take longer than necessary and didn't offer much flexibility

Pros

I enjoy the ability to be able to filter the fields any way imaginable. Allows to quickly find the information in the order most important at that time.

Cons

Unfortunately it moves a little slower then I would like it do. I find delays from typing to fields presenting notes and from moving from screen to screen,

Pros

Totally recommended product for your business, regardless type of industry or sector. It will help you to integrate customer relationship management.

Cons

Need IT guy or department, requires maintenance, training to personal to understand the software and input the right data.

Highly suggest SAP CRM in the worplace.

Pros

Great program, easy to use, easy to navigate, and use reporting to your benefit. Agents, customers, and management all love SAP CRM.

Cons

Takes time to learn the system, just like any other program, once learned though can be used to your advantage.

Pros

Once program is understood, it is incredibly efficient. Search history is a huge plus for me. I think the software was put together well

Cons

Complicated program with a lot of menus and different sections. Can take a long time to learn your way around the program

Pros

SAP - CRM is a very extensive tool and has virtually unlimited possibilities. Data analysis and reporting is great

Cons

For me it is a very good product but I often have problems with service. It is not intuitive and easy to use.

Pros

I think SAP is the best ERM/CRM software in the market. The entire company is integrated in the software, incluiding other facilities, so the communication between departments is there.

Cons

SAP is too expensive for medium companies and the implementation takes time. It is not so easy to use.

Pros

Great product! Accurate with loads of report and notice features. Useful tools to help maintain inventory and pricing.

Cons

Reports are accurate and trustworthy, system allows for future pricing to be entered with effectivity dates.

All in all, this is a great program to utilize it's every tool that will get your job done with ease.

Pros

Once you get past the difficulty of learning the language of the program, the task that needs to be completed now can be done with ease.

Cons

The ability to learn the language easy. It is user-friendly but the easiness of learning can be quite cumbersome.

Pros

Great application, lay- out is very clear and usability of this software is very good. I really enjoy using this

Cons

Customer support is through e - mail and not by phone, which makes the proces a bit slower than it could be

Pros

In SAP CRM, there are various modules like Service, Sales, Marketing etc. Service module provides extensive features including service orders, service plans. You can manage your company's sales through Sales module. Marketing consists of lead, campaigns, loyalty management etc. It is a poweful tool for any large business.

Cons

SAP CRM has WebUI, which is difficult to customize but easy to configure. You require a lot of SAP WebUI programming to enhance this WebUI.

Do consider how much your transactions and operations and also on the complexity level of your company, so that, it is worth of money to be using this software.

Pros

It is a value of money when it is being used for a company with complicated and huge transactions. The users able to customize by their own on the template or layout without having any assistance from the consultants unlike the other application. It is best to know that this software is best to promote paperless documentation and the users being able to work on it while staying at home.

Cons

Since, this software is expensive and the process is complicated compared to the other simple software, it is not suitable to being used in a small company or a company that is having less operation and transactions.

Pros

SAP - CRM is a great help on our sales and marketing department. SAP can give us great visual for reporting and planning. CAn generate sales data as quick as it is.

Cons

Like other SAP software, CRM cost a lot. But as like of the SAP software, considered it as investment. Will help your business grow and a great help for your employee.

Pros

SAP provides vast amounts of enterprise information. Design, maintenance, financial performance, quality system, manufacturing, supply chain information to name a few.

Cons

SAP is hard to use. The menus are not intuitive. The information is buried layers deep. Menu selections are not like mainstream software applications and usually do not contain what you would expect.

Pros

this product is widely used in the market. In any industry you go, the SAP CRM can be seen being used, making you feel more comfortable with it.

Cons

it is very expensive. With the proliferation of other software in the market, including the opensource platform, SAP CRM might lose its market if they did not act on this.

You need to really understand the relationships of SAP before you start working in it, but even teaching database novices how to use SAP CRM is a pieces of cake for repetitious tasks.

Pros

The web interface is clean and easy to navigate. You don't need to remember alot of detail to figure out home to interact with records, contracts, vendors, price lists. The SAP GUI is a bit more detailed with more functionality. For navigating and editing individual records, it's wonderful.

Cons

Price agreements and customer lists are not easy to export in batch. Lots of clicking to get through multiple contracts, which can end up taking more time than actual analysis of the data.

Pros

There are many functionality with SAP Business One, but the system is often slow and needs updates often.

Cons

System is slow and needs updates often. Server crashes quite a bit and is quite frustrating to use at times.

there are much training and less opportunity for employee

Pros

SAP is a Good software that make any company organize their work with huge data and give good experience in ERP System

Cons

as there are many training course but the corruption give the opportunity to Bad users get opportunity almost in middle east so bad services go to the company with high cost

Pros

As a new user, this software helps me to easily handle and organize the crowd or people. Also, due to its interface you can easily search what you needed and it even present some graphs that give ease to the user since you don't need to create it but just simply analyze it.

Cons

My only problem is that it is tedious specially when making changes but it will pass out before my adjustment period ends.