About SAP Digital CRM

SAP Digital CRM is a cloud-based customer relationship management (CRM) solution suitable for small to medium-sized businesses across a variety of industries. Key features include contact, lead and opportunity management, a customer service application, marketing automation and reporting.

SAP Digital CRM allows users to track customer information and interactions. Contacts can be imported from Gmail, Microsoft Outlook or CSV files. Users can handle customer support using a built-in ticketing system.

With SAP Digital CRM’s marketing automation application, users can track and qualify leads across multiple channels, and they can build email campaigns. Team members can collaborate in the system. Users have their own dashboard where they can generat...


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Supported Operating System(s):

Web browser (OS agnostic)

4 Reviews of SAP Digital CRM

Overall rating

3.75 / 5 stars

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May 2018

Maria from XSales® Mobility

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

May 2018

It is easy to use and, most importantly, easy to put into operation.

SAP I have used for administrative purposes and marketing, as it is a small company it has been easy to include the portfolio of clients for their management. It has a pleasant environment, although sometimes it does not work at all well with chrome. I must say that when it comes to handling large amounts of data sometimes it takes longer than usual, I have always assumed that it is because of the size of the information.

Pros

It is a very good option for sales and marketing teams because of its easy handling, data management is within the cloud and can be configured quickly without having a large incorporation process.

Cons

It lacks the ability to integrate with third-party applications, which can be a significant weakness since it works with the cloud.

April 2016

David from DSL Consulting Services LLC

Industry: Media Production

Time Used: Less than 12 months


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

April 2016

Simple solution to spreadsheet dilema

Pros

In searching for a reliable replacement for using multiple spreadsheets to track pipeline and client activity I found SAP's crm product easy to use and importantly, easy to get up and running. I'm always skeptical of new solutions and the investment of time and resources involved but SAP made it pretty easy to switch over and begin using the product with minimal down time.

Cons

I would love to be able to integrate the product more with my Google apps suite, especially Gmail. SAP isn't able to tell me when and if this is coming but they deem to be responsive to the need.

March 2017

Kylie from Telstra

Company Size: 10,000+ employees

Industry: Telecommunications

Time Used: More than 2 years


Ease-of-use

2.0

Functionality

1.0

March 2017

Slow and clunky app

SAP is an extremely slow app, we use it for our volunteer organization for CRM and half the time it crashes or doesn't work.

Cons

Doesn't work on chrome very well.

June 2017

Karan from ASU

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

June 2017

A great CRM to use.

Pros

SAP is the market leader of CRM tools and this is no different. Great features and such ease to use. Great customer support as excepted from such a big company.

Cons

Its paid. It is difficult for a small company or a startup to begin using it from starting. Free version or trial version with longer duration must be made available.