





Sales dashboard






Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8About Snapforce CRM
Snapforce offers a customer relationship management (CRM) system with three price options. This cloud-based product is a fit for B2B and B2C companies in almost any vertical and comes with a virtual phone system included with the solution.
At the core of this system is the sales automation module. In addition, it offers integrated functionality for marketing automation, customer service and support, Web self-service, call center, field service, social CRM, help desk, channel management and knowledge management.
Snapforce offers call center employees immediate access to complete customer profiles with information like calls, emails and notes to learn about customers, track previous interactions and monitor patterns.
Snapforce will automatically...
Sales dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
December 2016
Phil
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
Helps me to run my business
I manage relationships with hundreds of regional restaurant customers, as well as managing my 14 delivery drivers - I don't know how I would do that without Snapforce. It is usually the first thing I do when unlocking my phone every morning. Really is apart of our organization.
Pros
Not restrictive, customizable regardless of your industry.
Cons
After almost 2 years, there is nothing I am unhappy with.
December 2020
Jean from Buying.com
Company Size: 51-200 employees
Industry: Internet
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Very pleased with Snapforce
Pleasant experience, the support team is helpful and responsive.
Pros
Easy to get off the ground, took us only a few hours to get everything setup the way we needed it. The intricacies of our phone system took a little longer but worth it. Support team was very helpful and a pleasure to work with.
Cons
We wanted an easy way to white label the domain name of the system, but wasn't able to do it without changing something on our dns. Not a big deal but a little tricky to do.
Reasons for Switching to Snapforce CRM
Couldn't do what we needed to do, or if we could didn't know how and weren't able to get help from zoho support.
June 2020
Paul from Anatol Equipment
Company Size: 11-50 employees
Industry: Machinery
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
June 2020
Horrible CRM!!!!!!!!!!!!!!
Horrible experience. Not all the data was transferred, basic functions don't work, be careful not to choose this CRM for your company
Pros
Nothing is good. I have nothing absolutely positive to say about this CRM
Cons
Tasks don't work, sorting contacts doesn't work, saving tasks doesn't work, emails don't show up on timeline, very, very not user friendly.
Reasons for Switching to Snapforce CRM
I made a mistake. Hubspot is great
May 2016
Jenelle from Prestige Volvo
Industry: Retail
Time Used: Less than 12 months
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
May 2016
Snapforce is Great!
Pros
Completely self explanatory. Easy to use. The product doesn't have 10 tabs with 10 options inside each one. Being young and using programs and software since I can remember, this is one of the better products I used due to the fact that it is not overly complicated or crowded with too many options and different sections. I use a loaner software program and every menu option has another list of options and those options have options. It's too much. Simpler the better.
Cons
Never had a single issue. Glitches here and there were addressed very quickly, and when they weren't I was given an explanation as to why. Feature requests I made were given answers as to why something was turned down. I am not a programmer nor do I run Snapforce. So I understand every request cannot be granted. I've been on their side so I get how it can be and I appreciate them taking the time to personally give me responses on each.
December 2020
Michael from Thomsen's Manufacturing
Company Size: 2-10 employees
Industry: Machinery
Time Used: Less than 2 years
Review Source
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2020
Service and Response is the key to any CRM! There are no others better than this company!
Fat follow up on my questions and they never are put off by my questions.
Pros
We take all our tradeshow leads and import them with ease. Now, it is virtual tradeshow leads and Linkedin. It is easy to assign every rep we work with globally to the main company. Many distributors have over 500 reps! I use the task option the very moment I call, email, or contact person. Each day I start with this follow-up list and it keeps me current and up to date on all accounts! I keep the leads I need to contact in an easy to assign filter to make sure no one slips through the cracks!
Cons
Writig an email is not as easy and Gmail so I elect to activate the capture all email sent and received into the CRM.
Reasons for Choosing Snapforce CRM
Service and a very nice program.
Reasons for Switching to Snapforce CRM
I changed due to the smiplcity.