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Supported Operating System(s):
Web browser (OS agnostic), Windows 8About SpiceCSM
SpiceCSM is a cloud-based customer engagement solution for small, midsize and large companies. Primary features include case management, ticket management, inbound and outbound scripting, self-service module, process automation tools, customer service management, business rules, content management, reporting and analytics.
The workflow engine allows users to create workflows, decision trees, drag and drop nodes. Users can view the development changes in real-time. The robotic process automation module allows users to automate repetitive tasks and create a process that function without human intervention.
The customer engagement hub allows users to access data from multiple solutions via a single interface. The business rules engine allows users to aut...
1 Reviews of SpiceCSM
Overall rating
3.00 / 5 stars
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April 2017
Stephanie from Copper.Net
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
3.0
Customer support
3.0
Functionality
2.0
April 2017
A great idea...
Spice is a great program to guide my employees through processes so that they know what they need to do. The aesthetics are decent and it functions well. A lot of updates were made recently that have caused a lot of issues on our end. I have a contact and she is wonderful, but a lot of times the fixes are above my comprehension. Some of the process editor items are very straight forward and easy to use. I have limited knowledge, so the flaw could be me, but overall, it does seem to have a few little quirks that need worked out.