SugarCRM Software


 

SugarCRM is a cloud-based application for handling sales automation, marketing automation, account management and customer relationship management needs. SugarCRM offers features such as customizable home pages, a new-user "wizard" tool for newbies, a shortcut bar, enhanced-view global search functions and downloadable plug-ins.

SugarCRM is built on an open-source platform. This allows freedom in customizing the solution to fit varied company's needs. SugarCRM also integrates with multiple third-party systems and can accommodate the new modules users can create with the built-in tools. The software supports Windows, Linux, MySQL, SQL Server, and Oracle systems and can run on either a Windows or Mac operating system.

SugarCRM is available as a cloud-based or on-premise solution. The mobile access can be tailored according to specific usage, and an offline client synchronization feature ensures the data is always up-to-date.

 

SugarCRM - Mobile access
 
  • SugarCRM - Mobile access
    Mobile access
  • SugarCRM - Mobile access
    Mobile access
  • SugarCRM - Dashboard
    Dashboard
  • SugarCRM - Sales page
    Sales page
  • SugarCRM - Opportunities
    Opportunities
  • SugarCRM - Add modules
    Add modules
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

247 Reviews of SugarCRM

 

Start your review of SugarCRM

Click to start
https://www.softwareadvice.com/crm/sugarcrm-review/
Software Advice Reviews (36)
More Reviews (211)

Showing 1-20 of 36

riyaadh from CES
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

CRM just add Sugar

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Intuitive Dashboard with analytics, graphs can all be designed and implemented on one screen. Customer Jouneys can be clearly laid out. Templates are easy to use and able to build relevant Dashboards in a short space of time.

Cons

Sometimes Reliability relies on the API's running in the background, however, this is not a Sugar CRM issue and can be reported on or handled correctly.

Review Source
 
 

Jean from Maila Networks
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

SugarCRM - Open Source CRM for everyone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a must have application to all companies of any size. The CRM will help you build and manage all of your clients and prospects in a single place.

Pros

Compatible with many devices, easy to install, easy to use and capable of integration with other platforms.

Cons

The fact that the company behind SugarCRM decided to abandon the Open source project. Besides that the product is still attractive for a reasonable price.

Review Source
 
 

Jenna from Executech Pros
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Not my favorite...

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It's very affordable and it's ability to have customizations is really helpful. There are a lot of hidden features that can be useful, but are hard to figure out if you are new to using a CRM.

Cons

I tried out this CRM to replace our old one, but it isn't nearly as efficient as some bigger names out there. It was frustrating that there wasn't any possible way to mass convert my leads. After talking with customer service and learning that you must convert each individual lead, that was the end of the road for me.

Review Source
 
 

Kendal from Anexinet
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Great starting CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It was a great CRM tool to use for a smaller company and that is just starting to track their pipeline. I didn't not find the tool to have many special features and ability to customize but this was expected for being free.

Cons

Lack of customization and detailed reporting. Also the main modules were hard to get around and know how to do simple tasks like search and export.

Review Source
 
 

Dave from MyBusiness
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Sugar was a Decent CRM and They Continue to add more features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It was an affordable CRM. Also they had great API's so you could develop your own tools to interface with SQL or other CRMs. They we're constantly developing new features.

Cons

The features we needed today were always promised for tomorrow. After waiting a year for a key feature, we eventually had to swap to another CRM. Fortunately Sugar made it easy to interface the two CRM's and migrate the data.

Review Source
 
 

Felix from corporación Estelio
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Simplicity, easy navigation & feature rich.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

good distribution of the system, you can visualize in an integrated way all the information of the potential clients and relevant contacts, and allows to track the frequency with which the seller attends the contact

Cons

the installation and configuration (to manage the large resources it needs) requires technical expertise, it does not allow to visualize the interactions of potential customers in social networks. Self service reporting is good, but could be better, Creating custom reports can be dificult.

Review Source
 
 

Jose from Marketing & Advertising
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

a strong CRM tool... however not very friendly and (sometimes) a bit complex

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It's a very powerful tool, that has all you need to start automating your operation and making your sales team more efficient.

Pros

Has all the tools and functionalities you may expect (and sometimes even more). CRM will naturally help organize your contacts, leads and create a sales funnel.

Cons

Much focused in lead management but lack a bit in the Process Flow management side. If you're goal is to center your sales and backup operation around a CRM, you will need to invest much time to it.

Review Source
 
 

Allison from Level Office
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

So far, so good with Sugar implementation and use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the user interface, particularly how one can view various data about a contact without wasting time clicking through to the full contact view. The customized reports, headings, and sections are fantastic. So far our implementation has gone very well with helpful support from a Sugar vendor.

Cons

So far we haven't experienced any cons. Sugar is significantly more expensive than our previous CRM but cheaper than Salesforce, so it seems like a great midrange CRM for a company with 3-5 years of business in the growth stage.

Review Source
 
 

Joe from Bavarian Motor Cars GmbH
Specialty: Auto Dealership
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

SugarCRM not to be trusted

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not a good experience from my side personally. We went into partnership through Sugar for our CRM

The Project was sent in its entirety to Fellow Consulting the so called Elite Partner before anything started for accurate examination and projected costs. Its now April 2018 ,11 months later we cannot present the CRM to staff for implementation.

We managed in December to get Sugar Technical experts to look at the situation and to the work of Fellow Consulting and this raised more questions than answers as to why Fellow did what they did.

I begged SugarCRM to assist but all to no effect and now we go to Court. The attitude from one of the rep was one of complete indifference to whether we went legal. I am not big enough for this to worry SugarCRM in any way. The CEO sent me a email that he was concerned about our experience and that I should contact him, I did but never got an answer.

We have now started with a New Company for our CRM needs and going to Court with Fellow Consulting and SugarCRM. I wish this was not necessary as there are no real winners in such cases but currently I have nothing to lose. I hope that justice will eventually be done as there is no other way with these Companies from my experience.

Pros

I learned a lot about Contracts and the do' and dont's about what to look for with contracts of this nature, SugarCrm leave themselves no a position of being very hard to touch regardless to what they do to you.

Cons

we have existed as a Company since Jan 2010 and always made money. Since putting our Trust in Sugarcarm we lost a lot of money, as we had no CRM to work with.

Review Source
 
 

Raewyn from Team FF
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Popular and powerful

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I liked how easy the initial set up and install process was, it's a 'small' but powerful CRM that does what most small businesses would need it to do.

Cons

Sometimes the User experience isn't that intuitive or simple, it's got less functionality compared to Microsoft D365 or Salesforce, but I think it's good for the right size of business.

Review Source
 
 

cristy from 360homeconnect
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Affordable CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

As an end user and having an employer that has taken advantage of automation I have learned to enjoy this CRM. I can preform the same job and save 1/4 of the time I use to spend on the exact same transactions.

Cons

This may be because a function was not included in our CRM but having to click on more tasks and wait as the tool buffers does not allow me to move as fast as I might otherwise and is a little frustrating. It also experiences little hiccups on a frequent basis. This has happened in the middle of a transaction and I have lost important notes because I'm not in the habit of saving my notes until I'm done. If you are entering in important information you should save frequently.

Review Source
 
 

Kevin from Salesforce Consultant
Specialty: Telecommunications
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Great product for the price point!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Lots of great features, highly integrateable

Pros

This is great for small, mid-sized businesses. The backend setup is very user-friendly and the fact that you can make multiple fields for data at one time is a huge plus! I also very much enjoy the process builder on the back for automation. Great functionality.

Cons

There just seems to be something missing. There is tons of things this app does right, but there are a few things that it does wrong as well. But for the pricepoint you cant really be mad at it.

Review Source
 
 

Paul from Government
Specialty: Public Sector
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Simple and powerful

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

SugarCRM may not have the ecosystem of say Microsoft Dynamics 365 but it is still highly customizable and extensible.

Cons

It can be complicated to use at times, and so you will need dedicated support people with experience to come in sometimes and help you make it the tool you want it to be.

Review Source
 
 

Tim from Prodynamix
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Sugar CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The price is right. For a small company it is a very inexpensive solution It is not hard to install or maintain.

Cons

Most people have never heard of this software. Also the name is not professional sounding. It hard to take it serious v

Review Source
 
 

Julian from Sky Blue Microsystems GmbH
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

The transformation into 1CRM was really bad, support even worse.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The culture of the 1CRM implementation of SugarCRM featuring incomplete, inflexible and user-unfriendly software reinforced by unhelpful and disdainful "support' is propagated throughout their network, for example by their German distributor Visual4 GmbH, who auto-renewed a subscription even though it had been cancelled (as just one example of their total administrative failure - they didn't know if you're a cloud or own-server customer, as another of many) and refusal to support a fully paid-up customer because s/he identified real and tangible problems rendering the software near-unusable.

Pros

The OpenSource concept is obviously wonderful, but needs to be transformed into a usable product with proper support, which is where 1CRM fails.

Cons

The leverage of SugarCRM into 1CRM fails in simple things like country lists that you can't add to, yet not all countries are included in the list (for example, there is no United Kingdom, UK, Britain, Great Britain, or England!), and the security certificate had expired. If you're ok to override the big red "insecure site" warnings to store your critical business data, go ahead. Me not. Whereupon "support" tells you it's your fault and you're stupid and anyway commercially useless to them. Reports are childishly implemented, can not be used by a business - but you can re-do them yourself using a clunky and functionally limited interface for an additional fee. Professional-looking offers, order confirmations, and invoices have been around for decades, should be included in the most basic version of any product, and should not need end-user re-programming at any cost.

Review Source
 
 

Sandra from SASA CONSULTORIA
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

A CRM worth it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SugarCRM is "the" system every business ,big or small, should incorporate as a true leverage for taking your business far and beyond..

Pros

Flexibility, affordability, portability, cristal clear cost model, user friendly, intuitivity, integrability.. All abilities.

Cons

It will be nice that reporting capabilities where improved.
A bigger apps exchage market place wil be a plus.

Review Source
 
 

William from Soluciones para TI, CA
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

SugarCRM - Quick CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The best way to start into CRM World!

Pros

- Easy to Install
- Easy to Deploy
- Easy to Development
- Many knowledged base pages
- Many plugins
- Easy to Integrate

Cons

- Scalability
- Not is intuitive
- Little volatile
- Hard frond-end customization
- Security Schema not enough

Review Source
 
 

Jay from Griffith
Specialty: Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

An ideal tool to organise your internal processors prior to invest on enterprise level CRMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Value for money

Pros


Easy to commence with few functionalities around
Low implementation cost
Ability to import data from traditional spread sheets & databases
Export function when migrating to enterprise level (high level CRM systems)

Cons

Only suitable to address small to mid-rage complexities
Out dated UI
Limited functionality compare to Salesforce and MS Dynamics

Review Source
 
 

Bruce from Lehi Valley Trading Co
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Review of SugarCRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not real happy with customer service also.

Pros

It does have cool graphics
The mobile app is pretty great,
The whole premise of what it can do for you seems to great, just was difficult to make it perform like they said

Cons

I don't like that I have to input the same info multiple times on mulitple pages to get the info in the right place
Difficult to do filters.
I didnt like the format for leads to accounts to sales.
Pipeline is difficult to follow also

 
 

Geo from Hopwave
Specialty: Hospitality / Travel
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great social media oriented CRM!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product if you are into social media engagement management.

Pros

Easy to integrate with social accounts.

Cons

Not many options on basic CRM features

 
 
 
Showing 1-20 of 211


October 2018

October 2018

Sugar CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

They include a lot of different tools that you can benefit from, but only if you have extra time to spare. Allows you to stay on top of pipelines and see when meetings are scheduled for.

Cons

Finding clients and putting in tasks is very difficult and time consuming. For upper management to see what you have, you need to repeat very similar tasks for them to show up and it takes much more time than other crm's I have used.

Review Source: Capterra
 

Sue from Ricoh Electronics, Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

Easy to install and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

SugarCRM is good for the small to medium business that would like to install the efficient CRM for their customer services and sales to manage their customers.

Pros

This software is easy to install and easy to use. The functions cover the fundamental needs for customer services.

Cons

It may take some times for the new user to learn how to use the software.

Review Source: Capterra
 

Diane from i Love Inns/American Historic Inns
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Difficult to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I had to abandon the use of this product due to a lack of support and online documentation on how to effectively use it. We were looking for an inexpensive CRM for our sales team. This did not work.

Pros

The fact that it was a FREE piece of CRM software was great. It would give me the change to try it out, see if I liked it and then upgrade and/or purchase as needed.

Cons

Couldn't figure out how to use the features. There were no online guides or instructions.

Review Source: Capterra
 


September 2018

September 2018

A great entry level CRM solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Sugar can be a great entry level CRM solution for business just looking to organize their corporate data. You'll want to make sure that you put a lot of checks in place to make sure that you keep things standard when your data needs expand. The backbone of Sugar can handle some pretty substantial loads and has some nice APIs to work with.

Cons

Some of the ways you manage users in the system can be a little complex and unintuitive at first. It may take some time to get used to the way things are laid out.

Review Source: Capterra
 

Dana from PS International
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Sugar CRM Review from a VA

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The price was attractive to my client and was a factor in my ability to convince them to ise the product.The integrated Project Management module was another top selling point for the business owners I was contracted with. There are a lot of third party integrations available as well. I really enjoyed using the email from within the CRM and the layout was pleasing to navigate.

Cons

I think the free trial option is not long enough to enable the potential user a chance to see if this platform is a good ling term fit for their individual business needs. I would like to see about a month and then to place a credit card on file with the option to opt out with no charges within the 30 days.

Review Source: GetApp
 


September 2018

September 2018

Does the job well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to customize and low cost of entry for a CRM system. APIs help with the intergration.

Cons

Doesnt have as many features as some of the bigger brands.

Review Source: Capterra
 

Emmanuel M from Nivacity (PTY) Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Usable but dificult to setup and use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Sugar has a lot of usable features , the sales automation, marketing and client support features are very good , this is a feature rich CRM

Cons

installation an customisation was an issue for us, tutorials don't explain these as easy as others and the price also, one would end up going for open source solutions like vtiger or zurmo

Review Source: Capterra
 


September 2018

September 2018

A great software for those that know how to code

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

been using the free opensource version for over 9 years now. has worked great.

Pros

Easy to use
Customizable
Configurable
add own custom code

Cons

This system does not have any issues to report.

Review Source: Capterra
 


September 2018

September 2018

An excellent starter CRM

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We really appreciate the functionality and all the plugins that are available for sugar CRM. In our testing and implementation, there is nearly nothing which SugarCRM is unable to do. Dream it, do it!

Cons

However, the broad range of customization available with sugar CRM can be a downside as well, resulting in additional plugins which can add to the cost to use it monthly. It would be nice if the developers baked all the functionality into the same product.

Review Source: Capterra
 

George from Four Colour Print Group
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Plug-In Cause Problems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I bought Sugar because it is less expensive than Salesforce. But not so sure this is the best solution out there. Doesn't have great ability to use this for marketing programs.

Pros

Very easy to customize. We run our entire business using it.

Cons

We have had issues with some of the plug-ins. Our current integration to Sage100 accounting is broken. One of the others broke the functionality and took a week to figure out. The annual fees for the plug-ins are also expensive.

Review Source: Capterra
 

Jami from Fire Cam LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

CRM

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

A lot of options with this CRM. Integration was fair.

Cons

Expensive compared to others basic CRM programs.

Review Source: Capterra
 


September 2018

September 2018

Customer CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Your manager will be able to make reports so that they can consistently track you.

Pros

The best part of this software is that you must have a internet connection for it to update the database.

Cons

The worst part of this software is its complexity.

Review Source: Capterra
 


September 2018

September 2018

SugarCRM is a usefull CRM tool

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Since the latest updates it became very user friendly compared to previous interfaces, it has several modules you can purchase and also customize to your own needs, given that these are designed correctly. The latest version of the App is really good and saves a lot of time in you are on the road.

Cons

It was not the simplest thing to connect it to a Dashboard service and also to setup reports, but once you set it up runs pretty smoothly. It might have been an issue with my company's server but it ran incredibly slow when outside company's internet, being very frustrating to use on the go. The Outlook Add-on never worked properly and made my outlook crash all the time, finally removed it.

Review Source: GetApp
 

Karen from University of Puerto Rico
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Must have tool for sales departments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This tool helps me a lot when I was business engineer, because I had all my business process mapped in this software. Since the new clients to the business near to close. You can monitor and control all your work as a sales person.

Cons

SugarCRM is a good tool for small and medium companies, but not for big sales departments because doesn't have all the features that other applications offers.

Review Source: Capterra
 


August 2018

August 2018

Simple. Gets the job done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like working with this CRM. If all you need is notes, call logs, and pending opps then this app is for you

Pros

I think its very easy to use. Simple. I thoroughly enjoy it and the fact that there is no flashy thrills or anything attached.

Cons

Its not really a con but it guess the simplicity could be a turn off for some organizations that need something a little more advanced and able to do more things.

Review Source: Capterra
 

Petrina from MACK Youth Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Reports and Tracking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Charity events, tracking of employees, and information to process payments.

Pros

There are many of reasons why I enjoyed working with SugarCRM. The most enjoyable feature was the ability to input data, save the feature as an report and name it. The ability to continue to work on the same report and print it if necessary without inputting the data every time. It also allows you to add more modules to your report allowing the input of more data and having multiple reports for users. Also, but not limited to the email blast that could be done.

Cons

What I needed SugarCRM, I did not have a least like of this software. It gave me what I needed when I needed it.

Review Source: Capterra
 


August 2018

August 2018

Adequate Tool

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It was quite easy to use. IN tracking issues.

Cons

Caused the team to be reliant on many different software suites to manage and track projects and issues.

Review Source: Capterra
 


August 2018

August 2018

Adequate CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Has a lot of the sales management features you'd need from a crm.

Cons

very basic and limited in term of platform and add-ons

Review Source: Capterra
 

Gordon from Law Offices of Gordon P. Firemark
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Too much of a good thing

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

After trying to set this tool up several times, we abandoned it as too complicated and time consuming

Pros

good UI and feature set, easy to use once set up, apparently

Cons

Too complex for a small office to set up without a consultant.

Review Source: Capterra
 


August 2018

August 2018

Easy to Learn and Intuitive for the Most Part

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I thought Sugar was easy to learn and teach new employees, and was useful and reliable.

Pros

Easy to set up and manage new clients or prospects, track where they are in the sales cycle, and use API to import data for email lists or other contacting projects.

Cons

Not the prettiest software to look at but gets the job done.

Review Source: Capterra