SugarCRM Software


 

SugarCRM is a cloud-based application for handling sales automation, marketing automation, account management and customer relationship management needs. SugarCRM offers features such as customizable home pages, a new-user "wizard" tool for newbies, a shortcut bar, enhanced-view global search functions and downloadable plug-ins.

SugarCRM is built on an open-source platform. This allows freedom in customizing the solution to fit varied company's needs. SugarCRM also integrates with multiple third-party systems and can accommodate the new modules users can create with the built-in tools. The software supports Windows, Linux, MySQL, SQL Server, and Oracle systems and can run on either a Windows or Mac operating system.

SugarCRM is available as a cloud-based or on-premise solution. The mobile access can be tailored according to specific usage, and an offline client synchronization feature ensures the data is always up-to-date.

 

SugarCRM - Mobile access
 
  • SugarCRM - Mobile access
    Mobile access
  • SugarCRM - Mobile access
    Mobile access
  • SugarCRM - Dashboard
    Dashboard
  • SugarCRM - Sales page
    Sales page
  • SugarCRM - Opportunities
    Opportunities
  • SugarCRM - Add modules
    Add modules
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

265 Reviews of SugarCRM

 

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Software Advice Reviews (38)
More Reviews (227)

Showing 1-20 of 38

Shailesh from TechYukti
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Best For QuickBooks Integration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If possible, please reduce the cost for small businesses

Pros

SugarCRM customization is good to integrate QuickBooks software and generate GST Invoice. and advance workflow.

Cons

We are using Sugar Professional plan which is bit expensive for small businesses "specially in India"

Review Source
 
 

Dmitriy from Sense Financial Services LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Open source for tech savvy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

If you are tech savvy and can customize - this is a win. It can be configured to have a lot of flexibility

Cons

This is not for everyone. This software is an open source and you must have access to an expert programmer (or be one) to customize it.

Review Source
 
 

riyaadh from CES
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

CRM just add Sugar

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Intuitive Dashboard with analytics, graphs can all be designed and implemented on one screen. Customer Jouneys can be clearly laid out. Templates are easy to use and able to build relevant Dashboards in a short space of time.

Cons

Sometimes Reliability relies on the API's running in the background, however, this is not a Sugar CRM issue and can be reported on or handled correctly.

Review Source
 
 

Jean from Maila Networks
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

SugarCRM - Open Source CRM for everyone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a must have application to all companies of any size. The CRM will help you build and manage all of your clients and prospects in a single place.

Pros

Compatible with many devices, easy to install, easy to use and capable of integration with other platforms.

Cons

The fact that the company behind SugarCRM decided to abandon the Open source project. Besides that the product is still attractive for a reasonable price.

Review Source
 
 

Jenna from Executech Pros
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Not my favorite...

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It's very affordable and it's ability to have customizations is really helpful. There are a lot of hidden features that can be useful, but are hard to figure out if you are new to using a CRM.

Cons

I tried out this CRM to replace our old one, but it isn't nearly as efficient as some bigger names out there. It was frustrating that there wasn't any possible way to mass convert my leads. After talking with customer service and learning that you must convert each individual lead, that was the end of the road for me.

Review Source
 
 

Kendal from Anexinet
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Great starting CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It was a great CRM tool to use for a smaller company and that is just starting to track their pipeline. I didn't not find the tool to have many special features and ability to customize but this was expected for being free.

Cons

Lack of customization and detailed reporting. Also the main modules were hard to get around and know how to do simple tasks like search and export.

Review Source
 
 

Dave from MyBusiness
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Sugar was a Decent CRM and They Continue to add more features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It was an affordable CRM. Also they had great API's so you could develop your own tools to interface with SQL or other CRMs. They we're constantly developing new features.

Cons

The features we needed today were always promised for tomorrow. After waiting a year for a key feature, we eventually had to swap to another CRM. Fortunately Sugar made it easy to interface the two CRM's and migrate the data.

Review Source
 
 

Felix from corporación Estelio
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Simplicity, easy navigation & feature rich.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

good distribution of the system, you can visualize in an integrated way all the information of the potential clients and relevant contacts, and allows to track the frequency with which the seller attends the contact

Cons

the installation and configuration (to manage the large resources it needs) requires technical expertise, it does not allow to visualize the interactions of potential customers in social networks. Self service reporting is good, but could be better, Creating custom reports can be dificult.

Review Source
 
 

Jose from Marketing & Advertising
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

a strong CRM tool... however not very friendly and (sometimes) a bit complex

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It's a very powerful tool, that has all you need to start automating your operation and making your sales team more efficient.

Pros

Has all the tools and functionalities you may expect (and sometimes even more). CRM will naturally help organize your contacts, leads and create a sales funnel.

Cons

Much focused in lead management but lack a bit in the Process Flow management side. If you're goal is to center your sales and backup operation around a CRM, you will need to invest much time to it.

Review Source
 
 

Allison from Level Office
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

So far, so good with Sugar implementation and use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the user interface, particularly how one can view various data about a contact without wasting time clicking through to the full contact view. The customized reports, headings, and sections are fantastic. So far our implementation has gone very well with helpful support from a Sugar vendor.

Cons

So far we haven't experienced any cons. Sugar is significantly more expensive than our previous CRM but cheaper than Salesforce, so it seems like a great midrange CRM for a company with 3-5 years of business in the growth stage.

Review Source
 
 

Joe from Bavarian Motor Cars GmbH
Specialty: Auto Dealership
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

SugarCRM not to be trusted

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not a good experience from my side personally. We went into partnership through Sugar for our CRM

The Project was sent in its entirety to Fellow Consulting the so called Elite Partner before anything started for accurate examination and projected costs. Its now April 2018 ,11 months later we cannot present the CRM to staff for implementation.

We managed in December to get Sugar Technical experts to look at the situation and to the work of Fellow Consulting and this raised more questions than answers as to why Fellow did what they did.

I begged SugarCRM to assist but all to no effect and now we go to Court. The attitude from one of the rep was one of complete indifference to whether we went legal. I am not big enough for this to worry SugarCRM in any way. The CEO sent me a email that he was concerned about our experience and that I should contact him, I did but never got an answer.

We have now started with a New Company for our CRM needs and going to Court with Fellow Consulting and SugarCRM. I wish this was not necessary as there are no real winners in such cases but currently I have nothing to lose. I hope that justice will eventually be done as there is no other way with these Companies from my experience.

Pros

I learned a lot about Contracts and the do' and dont's about what to look for with contracts of this nature, SugarCrm leave themselves no a position of being very hard to touch regardless to what they do to you.

Cons

we have existed as a Company since Jan 2010 and always made money. Since putting our Trust in Sugarcarm we lost a lot of money, as we had no CRM to work with.

Review Source
 
 

Raewyn from Team FF
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Popular and powerful

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I liked how easy the initial set up and install process was, it's a 'small' but powerful CRM that does what most small businesses would need it to do.

Cons

Sometimes the User experience isn't that intuitive or simple, it's got less functionality compared to Microsoft D365 or Salesforce, but I think it's good for the right size of business.

Review Source
 
 

cristy from 360homeconnect
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Affordable CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

As an end user and having an employer that has taken advantage of automation I have learned to enjoy this CRM. I can preform the same job and save 1/4 of the time I use to spend on the exact same transactions.

Cons

This may be because a function was not included in our CRM but having to click on more tasks and wait as the tool buffers does not allow me to move as fast as I might otherwise and is a little frustrating. It also experiences little hiccups on a frequent basis. This has happened in the middle of a transaction and I have lost important notes because I'm not in the habit of saving my notes until I'm done. If you are entering in important information you should save frequently.

Review Source
 
 

Kevin from Salesforce Consultant
Specialty: Telecommunications
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Great product for the price point!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Lots of great features, highly integrateable

Pros

This is great for small, mid-sized businesses. The backend setup is very user-friendly and the fact that you can make multiple fields for data at one time is a huge plus! I also very much enjoy the process builder on the back for automation. Great functionality.

Cons

There just seems to be something missing. There is tons of things this app does right, but there are a few things that it does wrong as well. But for the pricepoint you cant really be mad at it.

Review Source
 
 

Paul from Government
Specialty: Public Sector
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Simple and powerful

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

SugarCRM may not have the ecosystem of say Microsoft Dynamics 365 but it is still highly customizable and extensible.

Cons

It can be complicated to use at times, and so you will need dedicated support people with experience to come in sometimes and help you make it the tool you want it to be.

Review Source
 
 

Tim from Prodynamix
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Sugar CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The price is right. For a small company it is a very inexpensive solution It is not hard to install or maintain.

Cons

Most people have never heard of this software. Also the name is not professional sounding. It hard to take it serious v

Review Source
 
 

Julian from Sky Blue Microsystems GmbH
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

The transformation into 1CRM was really bad, support even worse.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The culture of the 1CRM implementation of SugarCRM featuring incomplete, inflexible and user-unfriendly software reinforced by unhelpful and disdainful "support' is propagated throughout their network, for example by their German distributor Visual4 GmbH, who auto-renewed a subscription even though it had been cancelled (as just one example of their total administrative failure - they didn't know if you're a cloud or own-server customer, as another of many) and refusal to support a fully paid-up customer because s/he identified real and tangible problems rendering the software near-unusable.

Pros

The OpenSource concept is obviously wonderful, but needs to be transformed into a usable product with proper support, which is where 1CRM fails.

Cons

The leverage of SugarCRM into 1CRM fails in simple things like country lists that you can't add to, yet not all countries are included in the list (for example, there is no United Kingdom, UK, Britain, Great Britain, or England!), and the security certificate had expired. If you're ok to override the big red "insecure site" warnings to store your critical business data, go ahead. Me not. Whereupon "support" tells you it's your fault and you're stupid and anyway commercially useless to them. Reports are childishly implemented, can not be used by a business - but you can re-do them yourself using a clunky and functionally limited interface for an additional fee. Professional-looking offers, order confirmations, and invoices have been around for decades, should be included in the most basic version of any product, and should not need end-user re-programming at any cost.

Review Source
 
 

Sandra from SASA CONSULTORIA
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

A CRM worth it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SugarCRM is "the" system every business ,big or small, should incorporate as a true leverage for taking your business far and beyond..

Pros

Flexibility, affordability, portability, cristal clear cost model, user friendly, intuitivity, integrability.. All abilities.

Cons

It will be nice that reporting capabilities where improved.
A bigger apps exchage market place wil be a plus.

Review Source
 
 

William from Soluciones para TI, CA
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

SugarCRM - Quick CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The best way to start into CRM World!

Pros

- Easy to Install
- Easy to Deploy
- Easy to Development
- Many knowledged base pages
- Many plugins
- Easy to Integrate

Cons

- Scalability
- Not is intuitive
- Little volatile
- Hard frond-end customization
- Security Schema not enough

Review Source
 
 

Jay from Griffith
Specialty: Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

An ideal tool to organise your internal processors prior to invest on enterprise level CRMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Value for money

Pros


Easy to commence with few functionalities around
Low implementation cost
Ability to import data from traditional spread sheets & databases
Export function when migrating to enterprise level (high level CRM systems)

Cons

Only suitable to address small to mid-rage complexities
Out dated UI
Limited functionality compare to Salesforce and MS Dynamics

Review Source
 
 
 
Showing 1-20 of 227


December 2018

December 2018

Its ok

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

My office uses this to store client details and licenses. The search facility is excellent.

Cons

The user interface is quite clunky and outdated in my opinion.

Review Source: Capterra
 

Volker from KingKontent
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Started as a Salesforce clone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Once you get it rolling you can really work with SugarCRM

Pros

SugarCRM tries to be what Salesforce has always been. As an open source product you can get a lot of functionality for free, once you manage the administration of the server. Good customisation of the user interface, too.

Cons

Even the professional version has many limits in terms of functions and flexibility.

Review Source: Capterra
 

Mahmoud from Peak Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Sugar CRM Pros and Cons

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I used it for a client for more than 1 year, it was using with Oracle DB, i found it is good on a free level, but you will find best competitors that are giving more features

Pros

- Functionality and Modules integration
- Many reports in different modules
- Module builder
- Support community

Cons

- Lack of features on free version
- Sometimes the app is going slow without any reason
- User interface is old shape
- Customizable report is need a development

Review Source: Capterra
 


December 2018

December 2018

Great open source CRM solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Not ready to invest in salesforce? Look no further than sugar CRM, it is free to start and has lots of CRM features for your sales team.

Cons

A bit DIY but it starts free and has lots of features.

Review Source: Capterra
 


November 2018

November 2018

Meh

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's cheaper than a lot of other options

Cons

Finicky to configure, advanced search options can be opaque and frustrating to end users

Review Source: Capterra
 

Clement from CSP
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

best opensource CRM we used!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

We still use this software (open edition) and it still works.
We are in the process of planning the migration to the paid version.

Pros

The software is highly customizable and still fit our needs.

Cons

The community edition is now end of life...

Review Source: Capterra
 

Timothy from Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Great CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Sugar does everything it sets out to do; it’s a fantastic resource for keeping track of client information and managing your relationships with clients. They’re excellent with helping you develop your account to get exactly what you need and are there if any issues arise.

Pros

The company I work for has been developing our account with SugarCRM for a while, and they’ve always been great with fulfilling our needs and requests. It automatically syncs appointments with the appropriate group on Google Calendar, so I’ve never had an issue with a missed appointment.

Cons

On occasion, an error message comes up and it prevents you from saving information you’re putting in. This happens most often with appointment booking, but it alerts you to the error right as you open the tab, so it’s easy enough to back out and reopen it before you waste time putting information in.

Review Source: Capterra
 


November 2018

November 2018

Sugar CSM

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

SugarCSM is keeps leads and accounts organized, and does the job, but many times feels clunky.

Pros

I used Sugar to keep track of leads and active accounts. I liked that when viewing leads, there were mantydata fields that were displayed on one page, making viewing many details easy.

Cons

I felt it was tedious to go through the process of logging a call. The account page layout also was a bit more difficult to decipher if a lead was being actively pursued and if the notes were aligned with real progress.

Review Source: Capterra
 


November 2018

November 2018

An easy way to have records of you clients info, sales and follows up.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When I was working in real state, keeping track of the future clients, the clients that already bought and the cancelled contracts it was hard and overwhelming until we started to use CRM at the office. I would say that yes, even there are pros and it needs a lot of time in training to be able to use it, it is worthy!

Pros

It is a great app to follow track of all your clients, having all their contact information, the amount of sales, and being able to send massive advertisement emails to your customers.

Cons

It needs an intensive training to be able to use it as some functions requieres knowledgments that are not easy to learn for new users. It an expensive software.

Review Source: Capterra
 

Adam from ST-FOUR Limited
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use the product on a daily basis and is an easy way of keeping track customer contracts and sending out marketing.
Very useful for keeping information.

Pros

Easy to use. Use on a daily basis with very few issues.

Cons

Can sometimes have issues with making email campaigns but other than that, can't fault it.

Review Source: Capterra
 


November 2018

November 2018

Review of SugarCRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Databases are complete and it definitely solved some issues with sales pipeline tracking. The software is extremely expensive to customize using certified Sugar partners, it's not intuitive enough to customize in-house. The system does not do everything that was advertised to us

Pros

There is a lot of potential here, it is possible to create automated business processes, highly customizable reports, and creates high visibility of sales pipeline.

Cons

You really need to be a basic-intermediate level programmer to customize this software in house. Sales rep told us the mobile app would auto log both incoming and outgoing calls. There is no way to auto-log incoming calls and it will only auto-log outgoing calls if you use the app to make the call. In addition the training provided was not comprehensive and going to an outside company to assist with problems, set up or any other technical support is extremely expensive. They give you just enough rope to hang yourself.

Review Source: Capterra
 

Gabriel from IBM
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Too many functionalities

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

It's a really complete tool for CRM management, it's clear on what are the basics, but to get more benefits on the added value the propose you need to deep dive into the different layers of the software. Overall is very easy to use.

Pros

It has a lot of features that give an holistic way of keeping track of customers leads, also it has multi device interfaces which makes it amazing for on the run salespersons.

Cons

too many functionalities that you don't really use, I think because of a lack of education on the software. Also the exporting files need to be fixed on format and layout.

Review Source: Capterra
 

Gavriella from Margaux
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Hard to set up, intuitive to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I find it intuitive to use, entering data is easy and clear.

Cons

My coworker who set it up reported it was really arduous to set up and customize.

Review Source: Capterra
 

Francesco from Spotlime
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Cumbersome but customizable

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Use mysql and you can make numerous search queries.

Cons

it is very slow in processing requests. The complexity of the structure does not make it easy to consult

Review Source: Capterra
 

jhon from Claro colombia
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

SugarCRM review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

SugarCRM is a tool with a modern interface and allows both employees and customers to actively interact, includes a mobile application
SugarCRM is a tool to create basic components for the design of business processes

Cons

In general it is a good product and I think it is highly recommended as a starting point to manage the relationship with customers and suppliers

Review Source: Capterra
 


October 2018

October 2018

Sugar CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

They include a lot of different tools that you can benefit from, but only if you have extra time to spare. Allows you to stay on top of pipelines and see when meetings are scheduled for.

Cons

Finding clients and putting in tasks is very difficult and time consuming. For upper management to see what you have, you need to repeat very similar tasks for them to show up and it takes much more time than other crm's I have used.

Review Source: Capterra
 


September 2018

September 2018

Sugar CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can do almost everything I need

Pros

What I like most is that we can create reports easier,
I can create new custom fields and add functions.
I like the workflow - I added for send emails to an admin account to report when a opportunitie is closed and is part of a project - and this email creates a new record in my project system.
I can create Modules as I need

Cons

Is very difficult to work with the API´s´, at this moment i cant work with them . and IT Sugar support is not helping me.
The thing i Dont like if you want to create a Report Type:Summary you cannot add the Text Fields, is not showing in the system, this type field in the version 7.0 it was added but in the new version is not there any more, and I reported this to Sugar Support but they do not do anything, I think is a kind of a bug but they are not doing anything.

Review Source: Capterra
 

Sue from Ricoh Electronics, Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

Easy to install and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

SugarCRM is good for the small to medium business that would like to install the efficient CRM for their customer services and sales to manage their customers.

Pros

This software is easy to install and easy to use. The functions cover the fundamental needs for customer services.

Cons

It may take some times for the new user to learn how to use the software.

Review Source: Capterra
 

Diane from i Love Inns/American Historic Inns
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Difficult to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I had to abandon the use of this product due to a lack of support and online documentation on how to effectively use it. We were looking for an inexpensive CRM for our sales team. This did not work.

Pros

The fact that it was a FREE piece of CRM software was great. It would give me the change to try it out, see if I liked it and then upgrade and/or purchase as needed.

Cons

Couldn't figure out how to use the features. There were no online guides or instructions.

Review Source: Capterra
 


September 2018

September 2018

A great entry level CRM solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Sugar can be a great entry level CRM solution for business just looking to organize their corporate data. You'll want to make sure that you put a lot of checks in place to make sure that you keep things standard when your data needs expand. The backbone of Sugar can handle some pretty substantial loads and has some nice APIs to work with.

Cons

Some of the ways you manage users in the system can be a little complex and unintuitive at first. It may take some time to get used to the way things are laid out.

Review Source: Capterra