Tidio Chat Software

4.65 / 5 (62)

About Tidio Chat


Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make their live chat interface match the look and feel of their existing online assets. Additionally, it includes support for over 140 languages.

Tidio Chat is mobile compatible, which ensures that customers on mobile devices don’t have any of the problems commonly encountered when live chatting on devices with small screens. If no agents or employees are available, users can leave “offline messages.” And, with use of a Google Chrome plugin, Tidio Chat lets companies receive immediate notifications of any pending offline messages.

Tidio Chat is a cloud-based platform that supports integration with leading business applications such as, eCommerce, Email Marketing and CRM software. It is available in two license tiers, Basic and Pro, both available on a monthly subscription basis.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

62 Reviews of Tidio Chat

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(45)

4 stars

(13)

3 stars

(3)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 62 reviews

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December 2018

Daniel from Mother Erth

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

December 2018

Pretty Good, some little glitches

Pros

I like that you can set up automations which are triggered by various events with specific conditions (for example, a user returns to the site and is on a specific page). You can set up the automation to pop up and ask a question.

I also like that I can chat with visitors from a cellphone app.

Cons

- The chat icon did have some glitches, as I noticed that when clicking on the screen near the icon, it still shows up, basically a larger area than the icon itself is a "hot area" to start chatting. This means that the visitor may be trying to exit out of a cookie notification or click something on your site and get frustrated that it just keeps opening up the chat.

In order to work around this, we've had to try our site from various phones and devices, see how things look and whether or not it gets in the way. We've had to put our chat icon on the lower left side for mobile phones as other wise when Iphone users first visit the site and they get the mandatory popup asking them to allow the use of cookies, they are not able to click the X button to get rid of the notification.

January 2019

Andrew from General Knot & Co.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

It's Changed How We Connect With Our Customers

Pros

By making ourselves available to our customers to answer questions through Tidio has made a huge impact on our business. For the most part, we've found our site is self-explanatory to our customers. But for the people with occasional questions about particular products or services, having access to us through Tidio makes the difference between making a sale or not.
Also, being able to watch a shopper's page history (seeing where people go while on the site)is a real eyeopener. Fascinating

Cons

Not a big issue for us, but the admin panel and notification popups can be a bit clumsy to deal with. It would be helpful to see when the customer has left the site. Nevertheless, we are very happy using Tidio.

April 2019

Faustine from J2FB

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Awesome chat tool for your website!

We have been using Tidio for a while now, and it's now a part of our website that we couldn't live without. Our customers / visitors love using it too!

Pros

Tidio is extremely easy to set up on your website, and it allows you to offer a chat / live customer service & support system on your website for a very reasonable fee. The front-end and back-end interfaces are both extremely well made and pleasant to use.

Cons

I don't think there is anything I dislike about Tidio.

Response from Tidio of Tidio Ltd.

Replied April 2019

Thank you for an amazing review! Not very often we hear that Tidio is easy to set up - but that's what we strive for so thank you very much! Seeing so positive feedbacks puts a smile on our faces, you made our day!

December 2017

Dominick from Private

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

1.0

December 2017

Looks great on the outside but features not fully completed

Pros

The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Cons

1. When a user leaves your page and an operator responds the user will not be notified.
2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

March 2019

Jonathan from Myloops.net

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Excellent Live Chat system!

We have been using it for over a year and it's been amazing ! It has helped increase our sales through direct communication with our customers. They love it, and we love it :)

Pros

We loved the design, how easy it is to use, the admin back end as well. In addition, it's very easy to set it up with a Wordpress website and our website visitors love using it to chat with us !

Cons

There isn't anything specific that I disliked about Tidio.

Response from Tidio of Tidio Ltd.

Replied March 2019

Thank you for an awesome review! Seeing such positive feedback really makes our day. I hope that your business benefits from our service and you enjoy using it on a daily basis.

March 2019

Louie from Silicone Lovers

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

One of the best decisions we've made for our business.

A lot of our customers have many questions when they are new to the scene as it's a high ticket product and they alos need to verify that we are trustworthy (lots of scam sites in our industry) so it's great to show that we are legit, available and transparent. It also helps them retain anonymity to ask questions that they would ordinarily be too shy to ask. Tidio customer support has been superb.

Pros

You guys are all great - always there when I need you and super helpful. The Tidio chat app has been really great for our business and capturing leads as we sleep with the auto-bot. Have enjoyed creating various automations to save us time answering FAQ's. Thanks!

Cons

Not a big deal but I would like a different icon for "visitors" and "contacts" as they look too similar at a glance - or if they were not side by side perhaps it would be better....I'm always accidentally clicking on the wrong one.

Response from Tidio of Tidio Ltd.

Replied March 2019

Thank you for your positive comments. I am so glad to hear that you enjoyed our application! Visitors and Contacts icons got changed recently, thanks to you and other customers that posted similar feedback :)

June 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

3.0

Functionality

4.0

June 2018

useful Live chat option for your website

Pros

Easy to use chat plugin. Integration with our WordPress website was seamless. Carried out live chats and also "had" the option of letting users send a message when offline (We moved away from Tidio when this offline chat was taken away)

Cons

Not too many that we could think of. Had most of the features that we needed. But since having the offline chat was of high importance to us, we decided to move away from Tidio.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

December 2018

Excellent implementation, very responsive and immediate updates

Pros

If you are offline, as soon as you go back online the chat icon appears on the user's page without them even having to refresh the page. This is a feature that is not available in some other live chat apps that works flawlessly. The mobile app is excellent as well, and chats are perfect.

Cons

The desktop web-app is a bit clunky in navigation, and the free version is extremely limited with only one operator available and one active chat at a time for that operator. Other live chat solutions offer more for less money than Tidio, but Tidio is a flawless execution, so it may be worth the money for some.

Response from Tidio of Tidio Ltd.

Replied December 2018

We have 3 operators in the basic version and unlimited chats! :) Can you not add the other two?

February 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

February 2019

Amazing value and super simple

Providing online visitors another communication option that gives them a more consistent user experience while using just one dedicated person.

Pros

How simple it is to setup and use for the amount of well-designed features it has. The biggest problem I have encountered with live chat in the past on other platforms is providing a consistent experience. Tidio solves that by allowing you to create chatbots and to make the chat completely disappear, if you want, when no agents are available. This fit our use case very well. There are many canned automations that can be setup in minutes, and the pricing is very reasonable (1 user is free). It comes with a trial to test out the full platform, and the paid plans are extremely competitive if you evaluate other live chat software. It's well designed and feature-rich out of the box, and easier to customize than any other one I've used. There's a desktop version so that you can stay on top of conversations, get notifications, and you can even see what the visitor to your site is typing in real-time. I really think it would be hard to do it much better in this price range.

Cons

I don't think I have a single complaint about Tidio so far.

Response from Tidio of Tidio Ltd.

Replied February 2019

Thank you so much for your amazing review. We're really proud!

November 2018

Kevin from Creativino

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

November 2018

Good entry level chat system

Pros

Allows you to jump in to providing customer chat easily. Integrates with Facebook Messenger too so I don't have to go there to check and respond to messages separately from my customer service chats.

Cons

They used to show me the URL of the page that the user was on but now that's a paid upgrade which is unfortunate. Admin interface can be buggy,

January 2017

Crystal from Surety Solutions LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use