Verascape is a cloud-based call center solution that caters to businesses in a variety of industries. Key features include call logging, call recording, a progressive dialer, call scripting, escalation management and voice recognition.
Verascape offers users a customer service module that helps users to manage interactions with customers and their service queries. It uses multiple data attributes and algorithms that enable users to analyze various customers' patterns and metrics and then create their personalized journeys.
Verascape's call routing module uses customer data, artificial intelligence (AI) and machine learning for taking real-time call routing decisions. This module also features lead capturing, queue prioritization and real-time credit profiles. Additionally, the solution offers users a virtual digital assistant and capabilities to process orders and payments.
Support to users is offered via phone and email.