Zoho Support Software


 

Zoho Assist is a cloud-based help desk solution designed for small and midsize organizations across various industries. The solution allows technicians and company agents to schedule and remotely manage customer requests across multiple geographies and time zones.

The product features a built-in “customer widget” that allows users to log into sessions with the help of a widget code provided by the support staff. Customers can access the widget portal via emails, websites or custom links and remotely set up sessions with agents based on their availability.

The solution also allows users to share their computer screens with the agents to help them understand and resolve issues.

Additionally, Zoho Assist offers file sharing functionality that allows customer agents to share updates or patch files with their customers to stay better equipped for handling customer requests.

Zoho Assist offers services on a monthly subscription basis that includes support through an online knowledge base.

 

Zoho Assist - Home page
 
  • Zoho Assist - Home page
    Home page
  • Zoho Assist - Start session
    Start session
  • Zoho Assist - Remote support
    Remote support
  • Zoho Assist - Chat
    Chat
  • Zoho Assist - Session details
    Session details
  • Zoho Assist - Invite customer
    Invite customer
Supported Operating System(s):
Web browser (OS agnostic)

147 Reviews of Zoho Assist

 

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Software Advice Reviews (13)
More Reviews (134)

Showing 1-13 of 13

NATHAN from Www.northcentralholdings.com
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Zoho Assist, Functional Economical

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love this business for anyone that manages people, IT departments also function better with this platform.

Pros

Zoho Assist is free up to 5 users (ticket solvers) and unlimited ticket submitters.

The user interface is robust, simple and elegant allowing users to track their tickets easily. The ability for zoho to use email aliases is a clear winning feature. Users can respond to tickets in their regular email and it tracks the conversations and responses in the ticket log dashboard, which makes managing multiple users tickets a breeze.
The price is good, the features and reporting are rich and the support is free.

Cons

Support is foreign which makes communicating issues sometimes difficult. (However the platform is very stable rarely having issues).
More than 5 users can get expensive fast.

Review Source
 
 

Madhukeshwari from Winline Solutions LLP
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Best Remote Session tool in IT Industry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We never face the disconnection or non connection issue unless there is a issue with internet service provider.

Pros

Help your customer with the inbuilt features like screen sharing, Instant chat, file transfer, it supports up to 2 GB file transfer. Secured and configurable as per your requirements.

Cons

Reboot and reconnect option is really helpful because, at the time of trouble shooting, you may need to reboot the client system several times. ZOHO Assist will reconnect after reboot the clinet system.

Review Source
 
 

Leilani Grace from The Results
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

Hello Zoho!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is easy to track records using this CRM. It is very convenient for online workers like me and for those working in the call center.

Cons

The price is expensive compared with other cheap CRMs but it is reasonable because it is easy to use and friendly to its users.

Review Source
 
 

Arthur from Manufacturing
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Great remote connection tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Works really well with connection to other computers. Can't beat that it is free. Will allow you to help others when connection to their computers

Cons

Sometimes the connection to other computers can be slow (could be their internet speed). Have had random disconnects in the middle of a session.

Review Source
 
 

Alonso from HealthCompany
Specialty: Healthcare / Medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Zoho Assist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is a reliable and useful product.

Pros

Cheaper than the leading brands of remote support products, it is a reliable and useful product. Multiplatform, you can give support to mobile devices (iOS, Android). One of my most used functions is the ability to see the client's screen, and with just one click client can see your screen.

Cons

Sometimes clients get confused and download more than once the application, instead of automatically starting if you already have the downloaded application.

Review Source
 
 

Monica from Montea
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Zoho Assist is the first in remote speed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really like the speed of Zoho Assist, the other design and platform factors are not so important, I see that speed is what is gradually raising the rating of Zoho Assist and is managing to maintain a support adequate in each of the people who use it.

Cons

The problem would be the application of Zoho Assist for mobile phones, tables and even on iOS devices, I would like it to be accessed with remote support with better quality, I see that the PC looks with a quality that really likes to connect to help remotely, but by mobile phone is the opposite.

Review Source
 
 

Ashley from Tecan
Specialty: Other
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

Immediate support area.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have benefited from its use because I have noticed that I have obtained better communication with my employees, I have managed to establish a support area where we all learn how to solve the problems.

Pros

The most pleasant thing about Zoho Assist would be speed. The truth was time without finding a program that would allow me to connect to a PC without any kind of slowness, it is a very fast program that focuses on bringing absolute comfort through the speed of video.

Cons

I would complain about the prices, it is a software that has very innovative functions and I think it should be more accessible with respect to the prices offered to the customers in the plans.

Review Source
 
 

Rajesh from Damco
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Remote access made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like Zoho assist as my first option for remote assist.

Pros

Best Support in case of any problem.
Smooth connectivity of remote without any connection break
Session handling.
Secure and safe .
Fastest file Transfer.
Remote power options make easy to power on .
Best price .


Cons

User interface is not so friendly .
Sometimes screen freezes and ends up with restart.
Professional Plan is little expensive .

Review Source
 
 

Fonnique from Frame Of Reference Ltd
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

A functional CRM Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

all in all this software gets the job done at organising and integrating most functions needed to manage customers.

Pros

This is a pretty functional tool to get companies organized at a reasonable cost. it is also great solution that integrates all the necessary functions in your marketing process all in one place.

Cons

I don't have much to say about the downside. I guess I would say some task takes awhile to work out than others so you would find yourself having to solve some issues on Zoho than it making your life easier.

Review Source
 
 

Scott from Right Now Mobility
Specialty: Healthcare / Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

ZOHO ASSIST remote computer support, GREAT

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Included with ZOHO ONE, if you need multiple ZOHO products give it a look.

Pros

I love the ease of use, when one of my employees has an issue with something on their computer, I request access, and go over it with them, without leaving my desk. Saves me time every day.

Review Source
 
 

Sujith from Integral Information Systems
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

One of the best ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

All required functionality bundled together in a single package.
Completely integrated
Can be customized

Cons

Some functionalities are very complex
The name once set cannot be changed
Functionalities are not straight forward and need special training to understand

Review Source
 
 

Kevin from McArthur Homes
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

This is a step in the right direction - the more user-friendly and timely the better.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Allows me to get assistance faster. It's good to see you work to be more proactive with your customers.

Cons

Would like faster response times. There's some delays in waiting for assistance. Also, would like phone assistance.

Review Source
 
 

Justin from El Sales
Specialty: Distribution
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

First Time Zoho User Experienced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is fair but not sure if its worth the money because your limited. Any other features or functionality raises your monthly. Even increasing your storage increases your cost! So as your lists grow your cost grows. There are so many other crm's out there there must be a better one and better cost with more features available.

Pros

The robust amount of features that they offer ! The dashboard has everything in one place. Very easy to upload and filter leads.

Cons

There is an additional add on cost to use any extra features or functionality. The storage amount increases your monthly as well.

 
 
 
Showing 1-20 of 134

Lindsay from Collaborative Solutions
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Zoho is Helpful for Logging IT Help Tickets

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

My company started using Zoho to streamline the IT help ticket process after the company was growing so quickly that it was difficult to keep track of and manage requests.

Cons

Overall the platform has made it simpler on our IT department to view technology requests and needs, but sometimes there's a delay in communication on when the task will be fixed.

Review Source: Capterra
 


December 2018

December 2018

Zoho Assist - An Inexpensive Option for Basic Remote Control

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

The cost - It cannot be beaten. It lets me login to remote computers.

Cons

Company keeps changing the security strategy so others can access my computers until I fix, and the file transfer is VERY clunky.

Review Source: Capterra
 

Michael from SparkMixer Enterprises, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Zoho Assist Helps Us Help Clients

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Zoho Assist ability to directly connect to our clients computers to support them with issues they may have with other software on the computer has been a great tool for us. It saves us from having to 'hit the road' to meet clients in order to solve some of their computer problems.

Cons

Sometimes our clients get a bit confused when downloading the plugin that allows us to connect to their computer. We have to give them a bit of phone guidance to help them work through it.

Review Source: Capterra
 


December 2018

December 2018

Zoho Asisst is a good remote application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I liked about Zoho Assist was that it was easy to use and setup and our users didn't seem to mind either. The user side was easy to understand.

The connection to the remote computer seemed pretty solid. Rarely did it drop for no reason.

Cons

Didn't seem to have the features other software had at about the same price level.

Review Source: Capterra
 

Tom from Tom Chick
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Zoho Assist, finally!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

since day one, Zoho assist has provided a reliable seamless service at a fraction of the cost of its competitors. I hope it stays this way!

Pros

PRICE! Price per machine is phenomenal based on the competition. granola price increases, based on features, not bundled into "I don't need all this extra stuff" one size fits all packages. plus it is the MOST reliable remote access and assistance software I have ever used! it ALWAYS works.

Cons

Not much to dislike, honestly. It is solid, it works, and with chrome plugin support, it rules!

Review Source: Capterra
 


November 2018

November 2018

Good Software for sharing screens

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Zoho assist has been good in assisting communication by sharing screens

Pros

Zoho Assist helps teams/individuals communicate with very easy to use features

Cons

It has few features which need to be expanded

Review Source: Capterra
 


November 2018

November 2018

Excellent for remote computer support

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

This tool is imperative when needing to provide computer support for remote users. Being able to not only see the remote user's screen, but also take control of the mouse and keyboard (with customer permission) is extremely helpful and a huge time saver. They have recently released a mobile version that works with smartphones.

Cons

I don't have any cons for this software.

Review Source: Capterra
 


November 2018

November 2018

Easy desktop control software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple download and ease of connection for users

Cons

Free version lacks some important features

Review Source: Capterra
 

Alex from RealEyes Displays, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Great Cost, Easy to Use, Not a lot of Bells & Whistles

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We do like Zoho assist, but as of right now, it seems fit to simply assisting individuals. The unattended access would be more useful with more enterprise management features.

Pros

Zoho Assist is extremely easy to use. For connecting to one other pc to do remote support with a client on the phone, it's phenomenal. Non-tech savvy people can connect easily without questions, and the connection is always great.

Unattended access is a neat feature, and the price point is great. Plus, the best part of Zoho is the ability to integrate into their other apps.

Cons

Main reason for reduction of stars is because Zoho unattended access does not really an 'enterprise' set of features. It takes longer to connect to a screen than other programs, the connection may not be a super great. It'd be nice if there were more data that can be pulled into the unattended list access, such as OS, processor, RAM, etc. It'd also be nice to select multiple devices and deploy an action (such as a reboot) to them all at once.

Review Source: Capterra
 


November 2018

November 2018

Judt what was needed

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Easy to use and works for mobile phones too. I can ask a user to start Zoho assist on his/ her phone and view the screen

Cons

There is nothing not to like. A little cheaper solution would not hurt but its worth the money atbthe current price

Review Source: Capterra
 


October 2018

October 2018

As an employee, Zoho Assist helps me in helping my clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

100% satisfied with the software and it's (Zoho One's) pricing.

Pros

Zoho Assist is definitely my favorite one among all the Zoho One applications as with just "a single click" I can take over my client's PC for a better assistance. Definitely one of the easiest remote access software.

Cons

Inspite of being super easy to use, it is a bit slow for me.

Review Source: Capterra
 

Josephine-Marie from our lady of the lake university
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

like to use it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like using this software because it helps with seeing what is going on with a caller on their end. Its easy to send the email and join a session to see the desktop of the caller

Cons

What i like the least about this software is that you have to download it and then run it just to join a session. Also the caller has to make a account so they can be helped with their issue.

Review Source: Capterra
 

Salman from Catholic Crosscultural Services
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Helpdesk Remote Support made easy

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Overall a decent product, couldn't ask for more, free version full-fills our needs currently. We would recommend to all IT Gurus out there!!

Pros

One-click connection to remote computer
easy instructions for end-users to follow
Free version should work for simple IT troubleshooting of remote computers, it works for us

Cons

Reboot and reconnect almost never worked for us, functionality is there but not reliable, hope fix is on the way

Review Source: Capterra
 


October 2018

October 2018

Great Remote Desk Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, this software is great if you’re not IT savvy like me. Once you have it installed, your IT professional can take over your computer and be in the driver’s seat. I love it!

Pros

I work remotely as an Account Executive and my Marketing Director uses this software all the time to connect to my PC. He is able to take control of my computer and I can just folllow along.

Cons

The hardest part about this software is the initial download. You have to download it and then find where you downloaded it to and then run and install it. For me, that is a little bit of a challenge. However, once it is installed, I can share my screen very easily.

Review Source: Capterra
 

Olga from METRO Cash & Carry Ukraine
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Helps easily assist remotely

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use the service when a client who has addressed me directly needs help. I liked fast synchronization with a remote device and high speed of work. For 2 years of use I did not find any technical errors.

Cons

I need to grant administrator rights more than once. I really want the developers to fix it. Also, in one transfer, you can send just one file. When you need to transfer a lot of files, you have to send them one by one and spend time on it.

Review Source: Capterra
 

Saloni from Capgemini
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

A must for all the business persons

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use it regularly. We can access our desktop from anywhere and it works really well in all the iOS devices. I am using it in iphone 7 plus and so far it’s doing good.

Cons

I didn’t find its user interface easy. Initially i got trapped in some functions except that it’s a good software.

Review Source: Capterra
 


August 2018

August 2018

Another fine Zoho tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I enjoyed it, and again the fact that it was integrated with my spiceworks portal was nice

Pros

What I like most about it, is that the free version integrates with Spiceworks and it has a aesthetically pleasing GUI.

Cons

It is difficult to justify the pricing for the features when you compare to other competitors products.

Review Source: Capterra
 

Nelson from nCORE IT Consultants

July 2018

July 2018

Easy to get connected to our customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We compare different options for remote support and assist our customers and found Zoho Assist to be the closer solution to our needs at a low cost

Pros

A very nice and low cost solution for our company needs to connect to our customers. Does exactly what it says on the tin.

Cons

Some required features are only available on higher cost plans. Would be great to get those features accesible for a small company like ours.

Review Source: Capterra
 

jina from Computer Software
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

can be good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's good to assign the task to the whole department at one place. everything you need is in one place

Cons

tough to use.. Waste of money. Needed to take a training to use the for the software to use. It wasted my whole day.

Review Source: Capterra
 

Randall from Our Lady of the Lake University
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

This is one of the best free remote assistant software out there.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Remote access to end users that are not well versed in solving their issues.

Pros

Very easy to use and very stable platform. This has helped us on many occasions when our users encountered issues.

Cons

Personally have not seen anything I do not like about this software. We use this software on a daily basis.

Review Source: Capterra
 
 
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