Customer Loyalty Cloud Software


 

Customer Loyalty Cloud is a cloud-based loyalty platform that enables users to track customer activities and offer rewards for online purchases, writing reviews, uploading pictures and referring friends.

Customer Loyalty Cloud helps users to provide loyalty incentives and rewards programs including coupons, free products and third-party gift cards. Rewards can be configured based on customer demographics. Social media integrations allow users to incentivize and reward customers for sharing content and links, mentioning businesses and referring friends via social media networks.

Users can also rewarding existing customers for referring friends through referral marketing software integration. The solution integrates with third-party applications such as Salesforce, IBM WebSphere, Magento, SAP Hybris and Shopify plus.

Pricing is per year. Support is offered via phone and email.

 

Customer Loyalty Cloud - Customer activity
 
  • Customer Loyalty Cloud - Customer activity
    Customer activity
  • Customer Loyalty Cloud - Rewards
    Rewards
  • Customer Loyalty Cloud - Sample loyalty program page
    Sample loyalty program page
Supported Operating System(s):
Web browser (OS agnostic)

21 Reviews of Customer Loyalty Cloud

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steven from Pinterest
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2018

September 2018

Annex Cloud turns users into loyal customers

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Value for Money

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All in a software that helps me give personalized rewards to my potential clients, we will soon incorporate memberships to make our loyalty program more complete.

Pros

increases the life span of customers thanks to its functions to gain loyalty, the best thing is that we can reward users for the actions they perform and at the same time help to win more customers (recommendation marketing) and more confidence with company

Cons

several hours to be able to integrate completely with my online marketing channels, sometimes the Annex Cloud panel freezes for a few seconds.

Review Source: Capterra
 

Larry from MacKenzie-Childs
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Great business partner

Ease-of-use

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We launched our first ever loyalty program that had requirements that were unique to our program versus how other retailers do loyalty, specifically points based tiers with different benefits for each tier. Annex Cloud was excited to take on the challenge and we launched the program exactly as we envisioned it and results have been fabulous. They are easy to work with, very customer responsive, and an excellent business partner.

Pros

Flexibility to adapt their platform to our specific loyalty program requirements
Easy to work with and responsive
Took a partnership approach and not rigid
Platform easy to use for our front line service staff

Cons

Lack of pre-built data integration with our ERP

Review Source: Capterra
 

Jamin from P3 Composites
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Annex Cloud Gives AOMC Tools to Grow!

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Annex Cloud has provided our small business with the proper website tools to compete with the top players in our industry. Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience. Annex Cloud's team is always at our service to evolve and improve our programs to generate more growth!

Pros

It is custom built to fit in seamlessly with our brand.

Cons

We don't always have access to data we would like to control or adjust.

Review Source: Capterra
 


June 2018

June 2018

Good Overall Loyalty Platform

Ease-of-use

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Pros

easy to use platform. Annex cloud staff has been helpful with any needs or questions. They are quick to respond to any issues.

Cons

On the site I would like to see more reporting capability. An ability to query or build a more custom and dynamic report.

Review Source: Capterra
 

Jermaine from Locus Communications

June 2018

June 2018

It's a good software that could be simplified.

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Managing points is easier.

Pros

It's easy to manually add and remove points. When it is working it is very useful for seeing what you need.

Cons

Searching for activity history is challenging. Too many unclear or similar sounding menu options that make it unclear as to where to search or what I can actually do on the site. Not enough clear error messages.

Review Source: Capterra
 

Kari from DEPlabs, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Annex Cloud Feature Rich!

Ease-of-use

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Value for Money

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Pros

We at DEPlabs love recommending this product to our clients. The Social Shopping is a customer favorite, our integration and implementation process is seamless and painless and leaves the clients and their customers with a great experience.

Cons

The Annex Cloud team continues to improve their product and processes. We look forward to the continued partnership.

Review Source: Capterra
 


April 2018

April 2018

The account managment is good but actual product needs work

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Can target most loyal customers effectivley and reward them with points for their purchases

Pros

Its easy to use and can help us get the most value from our high value customers. There is a lot of features you can utlisise like social logins, sharing, refer and friend and collecting points from your customers.

Cons

The backend doesnt easily intergarate with other platforms and most copy isnt easily ammendable. The reporting particuraly is difficult to use and can be confusing.

Review Source: Capterra
 


March 2018

March 2018

Excellent client support

Ease-of-use

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Value for Money

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Pros

We are currently in the implementation phase and cannot comment on the product yet, however, up to this point we have been very pleased with Annex Cloud's level of support, especially from our Client Success Manager. Launching a loyalty program is a very complex project. There were a number of items which we hadn't thought about until the implementation phase. That said, we've worked closely which has shared a tremendous amount of knowledge and support.

Cons

A project scope would have been extremely helpful for better planning. We didn't have one which is why there were a number of items that came up late in the process. We were still able to make those changes/additions without a hassle but a scope would've been greatly appreciated especially since this is our first loyalty program.

Review Source: Capterra
 


March 2018

March 2018

Met our B2B needs

Ease-of-use

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Pros

Great customer service. Quick to respond to our day-to-day needs. Helped us build a custom rewards store for our loyalty program.

Cons

Initial development time took longer than anticipated. Need to make sure milestones are established early on to make sure goals are met.

Review Source: Capterra
 


March 2018

March 2018

Team is accommodating to questions and addressing concerns in a timely fashion.

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Pros

From an administrator point of view, like using the admin dashboard. The dashboard has a lot of reporting to gauge the program.

Cons

It took longer to develop a customized solution from the standard "out of the box" product and some back and forth. Didn't reach the timeline we were originally striving for.

Review Source: Capterra
 

Kear from Digital River

March 2018

March 2018

Terrific - very straight-forward!

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Pros

Everything is easy to find and navigate. From the actual UI to the reporting, you're not ever left scratching your head wondering what or where something is. Customer service is top-notch! Great all-around stuff

Review Source: Capterra
 

Julie from DiscountMugs

March 2018

March 2018

Great tool for social integration and retention efforts.

Ease-of-use

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Pros

I appreciated the easily integrated widgets with our site and the customer support always available when we needed guidance.

Cons

It just did not suit our custom platform and infrastructure. Great product though and could be useful in non-custom platforms.

Review Source: Capterra
 

Heather from VIVOBAREFOOT

March 2018

March 2018

A good alternative to building a loyalty program in-house

Ease-of-use

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Pros

Myriad of options that can be offered to customers to encourage them to make subsequent purchases and engage with the brand. A good option to implement a loyalty program if resource and time don't allow for in-house build.

Cons

A little buggy and time consuming on the technical end but Annex Cloud do their best to accommodate and fix. Would be beneficial to be able to make amends in-house rather than relying on AC to come back.

Review Source: Capterra
 

Paul from Vivobarefoor Limited

March 2018

March 2018

3 years and moving from strength to strength

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Pros

Modular stacking of functionality and features allows for phased build and prioritisation of work streams. Dedicated service and dev team provider extensive support during scoping, build and optimisation process. Responsive to unique and bespoke requirements with flexible tool that can offer appropriate custom solutions.

Cons

Comms not always straight forward as a UK customer working with a US provider. SaaS model is not preferential for how we operate .

Review Source: Capterra
 


March 2018

March 2018

Excellent capabilities for customization

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The ability to create customizations that worked with both our martech stack and our imaginations.

Pros

Our feature request was quite hefty and the customer success team was very diligent in providing the functionalities that we needed. They have several solutions to promote loyalty and drive engagement.

Cons

Inability to make changes on the fly and the admin view is slow and not user friendly even though it's reporting capabilities are much stronger than Smile.io.

Review Source: Capterra
 

Joseph from Bake Me A Wish, LLC

March 2018

March 2018

Professional, reliable service for small to mid-sized businesses

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Pros

A great solution for businesses to add social log-ins and loyalty programs on their site, as well as many other available features. The customer experience with Annex Cloud was great! They are very responsive and knowledgable about features as an enhancement to help grow a mature business.

Cons

A bit tedious in setting up, but once working, did a great job of adding services to our site without having to invest greater amounts of time building the pieces in-house.

Review Source: Capterra
 

Chris from Boy Scouts of America
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Great Support, Implementation & Front End Features

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

The support which customer rep have provided has been astounding. Instant turn around time and quick responses to answers. Any roadblock we have hit, both have been extremely helpful to get our issues resolved. Using Annex Cloud on our frontend has created a great customer experience for our customers to ask questions, leave reviews and share their social posts into our site.

Cons

The administration is a little hard to navigate and get used to at first. However, if there are any questions how to perform any back-end functions the team at annex cloud are quick to assist and explain how to complete a task.

Review Source: Capterra
 

Benjie from Mizuno USA

March 2018

March 2018

Helped our marketing team add many beneficial features to our site quickly and efficiently

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Pros

From developer's point of view, the solution feedback from Social Annex was always efficient, friendly, and quick to respond. Because of this, it allowed our implementation and goals as a team to be met. Customer service consistently followed up with an offer to help and has made the experience pleasant so far.

Cons

Backend dashboard UI have multiple bugs that could be fixed. Would also be nice to have more features controlled by the dashboard, instead of asking a developer team member to customize code.

Review Source: Capterra
 

WS from www.marinedepot.com

March 2018

March 2018

We've had a great experience with Annex Cloud.

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Higher retention. Easy implementation.

Pros

We reviewed many other solutions and theirs was the best. Their team is very responsive and helpful. Great customer service, especially Jacob. Very knowledgeable. We use their loyalty program, reviews & marketing tools. Been very happy.

Review Source: Capterra
 

Jeffry from MarineDepot.com
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Elevate Your Marketing With Annex Cloud

Ease-of-use

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Pros

Even if all things were equal from a feature and functionality standpoint between Annex Cloud and other loyalty companies (which they're not, but hypothetically speaking), I think what separates them from other providers is the service you receive from actual human beings. From a support perspective and a development perspective, they really go the extra mile to help you succeed and bring ideas to fruition.

Cons

The folks at Annex Cloud are reasonable and easy to work with. They go the extra mile to earn and keep your business. I know if/I call or email I'm going to speak with someone who knows and cares about our business, our program, and is in-tune with how to keep our customers engaged and coming back for more.

Review Source: Capterra
 
 
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