About ClassJuggler

ClassJuggler is a cloud-based customer and class management solution for businesses such as dance, gymnastics and cheer, theater, swim, academics, athletics, education, K-12, art, music and more. Key features include class scheduling, student registration, online bill payment, customer self service and reporting.

ClassJuggler allows users to choose features and tools and customize their software modules according to business needs. It supports all kinds of classes including monthly billed classes, long or short one-time payment classes, no-end-date classes, open schedule classes and various times and duration. The conflict checker identifies possible scheduling challenges. Add-on features include credit card processing, accounting, website design and tax prep...


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Supported Operating System(s):

Web browser (OS agnostic)

169 Reviews of ClassJuggler

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(90)

90

4 stars

(58)

58

3 stars

(18)

18

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 169 results

September 2019

Katelyn from Barden Realty

Verified Reviewer

Company Size: 2-10 employees

Industry: Entertainment

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Functionality

5.0

September 2019

Has everything but takes a while to learn

Great! Its what we have been looking for for our school. I just wish we found it sooner!

Pros

It has everything we need for our school all in one place. It makes it super easy to keep track of our students, what classes they are in AND easily allows parents to access their own portal and pay online whenever they need to.

Cons

What I like least is that it was very hard to learn. Everyone is still learning and its not super user friendly. We have all been having to just play with it to figure things out.

Response from ClassJuggler

Replied September 2019

Great, we appreciate your review! We work hard to provide the features our clients suggest to continually imrpove ClassJuggler. If you ever need help learning ClassJuggler, feel free to call us on our toll-free support line 866-214-6128. We always answer our phones and are happy to offer training!

March 2018

Shannon from Central Coast Gymnastics

Company Size: 11-50 employees

Industry: Sports

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

March 2018

From the onset the Class Juggler screen looks complex as there is a lot to look at all at once.

There are a lot of great features that we are still beginning to tap into. Enrolling students into events as if it was a class, limits the paperwork that needs to be done for the many different events that we hold on a monthly basis. One difficulty is that we have several different staff members sharing our computers at once and it is a bit time consuming to log in and out often when sharing with another staff member. It is good, however that when staff make changes into the system it does keep track of who made the changes. That has been helpful in the training process as we then can identify which staff member is making mistakes and needs more training.

Pros

I like the ability to keep track of make-ups for students who miss their classes. This is very important to our company. We can easily go back and see all of the attendance for our students and track full classes easily. We can now use a staff reward system for full classes as it is easier to track than our last system and that has been motivational to our staff as a whole.

Cons

I do not like that all funds that are in the account automatically get charged at the end of the month for those who are on Autopay, even if the due date for some of the funds has not come up yet. Due to this issue we are still having to use another program. This difficulty is still an important one to fix so we can phase out the use of our other system. Using two systems has created some confusion in communicating with our clients about what they owe and that confusion has created some frustration for our customers. Our office staff has been received several frustrated phone calls from customers about this issue.

Response from ClassJuggler

Replied March 2018

Thanks for your review, Shannon. Glad to hear that ClassJuggler helps you keep track of student makeups and to facilitate your staff reward system! We also appreciate your comments regarding account payments. We take such suggestions into consideration when planning upcoming product upgrades.

March 2018

Cheryl from Jersey Jets Gymnastics

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

3.0

March 2018

Overall good. There are some things that I would like looked at for efficiency in our application.

Pros

I like the ability to pull reports, to manage attendance and to mass communicate with clients. I also like that I can get to Enrollment History quickly and also the ability to annotate notes on most screens as needed.

Cons

The update in the software that changed the attendance view for students. The 12 month view is too much information on the screen at once. Maybe 3 months at a time. The way we use that application we offer make-ups 3 months from the time a class is missed. With 12 months of attendance in the screen you have to filter through too many entries to locate a missed class from 3 months back. Access to 12 months is great but all 12 months on the screen is too much. Also, if you are looking for an entry from Jan 2018, you have to change the reference date to Jan 2019. It's annoying!

Response from ClassJuggler

Replied April 2018

Cheryl, the ability to see more attendance was a feature enhancement requested by many of our clients. Not all updates are met with enthusiasm, we realize. I think that adding a range dropdown to the screen, letting you choose how much information you would like to see, would be a great compromise and would satisfy your desires. As to your second issue, you may not be understanding the use of the reference date. The reference date is the center point for viewing attendance entries. If you want to view attendance from Jan 2018, just choose January 2018 as your reference point. This will show attendance from Jan of 2017 (one year earlier) up through Jan 2019 (one year later than your reference date). I hope this helps.

March 2017

Lissa from Bristles Art Studio

Company Size: 1 employee

Industry: Arts and Crafts

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

What a Timesaver!

I own a small children's art studio named Bristles Art Studio. We teach after school art lessons, host paint nights, children's birthday parties, paint your own pottery, and summer art camps! I was having such a hard time with keeping up with accounts and registration. When I would host my summer camp registration, there would be an angry line out the door!! Now with ClassJuggler, I can host registration online, and people can register in their PJ's! It is so easy for them to "hold their spot" in a summer camp by depositing money online with their credit card, and I don't have to worry about hassling them for weeks about it. The best part about ClassJuggler is thier customer support. I have called a few times when I got into a part of the software that I wasn't sure about. They spend time with you on the phone, walking you through every step! It really is amazing! I am not computer savvy at all, but I can do Class Juggler. I also like that I can email or text certain groups of students about reminders or class cancellation, without having to email my entire list of customers. I used to use another software for emailing customers, but now I just use ClassJuggler. It has been a huge timesaver for me. I used to spend so much time after students left, getting the accounts in order. No more!

Pros

Online bill payment Online registration Easy to use

Cons

I wish it had an app for phones/iPads that administrators could use

Response from ClassJuggler

Replied March 2017

Lissa, so glad to hear that ClassJuggler's efficiencies have help you get rid of your "angry lines out the door" during registration. :) We look forward to serving you and your Bristles Art Studio for many more years!

March 2017

Suzanne from Fusion Dance Center

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2017

Good Software for the money and great customer service

This is our 2nd year using the software for our dance studio. Last year we used it to for our student enrollment, class scheduling and reporting. This year we started using it to bill our customers and track tuition and payments. I relied on customer service quite a bit while I was setting up the financial side of things, and they were extremely patient and helpful. We still only accept cash or check but are looking at adding a credit card option for next year. We also don't use the customer portal option currently. Class Juggler has helped us keep our heads as we grow. The only thing I would like to see is an option to help us create recital orders. The interface isn't very pretty or intuitive, but it does function well and it doesn't take much time to figure things out. I would rather have a hard working reliable software than an unreliable one that looks pretty.

Pros

Reliable, updates are useful. Reporting often has an export option so it can be manipulated and customized in excel. Monthly tuition statements are easy for the customer to read and understand. Customer service is helpful.

Cons

No recital/performance/ dance order option. Not very pretty to look at and not intuitive.

Response from ClassJuggler

Replied April 2017

So glad to hear that ClassJuggler has helped you "keep our heads as we grow," Suzanne. :-) And we hope to continue growing with you, which we will continue to do by listening to your suggestions and allowing them to influence our ongoing product development, so thanks!