About CasetrackerLaw


CasetrackerLaw is a cloud-based debt collection management solution designed for companies of all sizes. It offers compliance management, contact management, credit bureau reporting, callback scheduling, transaction and commision management functionalities within a suite.

CasetrackerLaw features access control, which allows users to add others and assign them data-access levels, based on their roles and departments. The software also features timesheets, where employees can clock in and out.

CasetrackerLaw features a claims dashboard, which allows users to view information about their claims, including status, forwarder, amount placed and amount collected. Users can also customize the dashboard by adding or removing fields from the claims list.

CasetrackerLaw offers customized reporting, which allows users to prepare reports based on filters, such as timeframe, amount placed, status, creditors and collectors. Users can also add reminders or assign collector from the reporting module.

CasetrackerLaw provides online and 24/7 phone support to all its customer.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

32 Reviews of CasetrackerLaw

Average User Ratings

Overall

4.91 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(29)

4 stars

(3)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 32 reviews

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August 2017

Mike from Xcelerated Revenue

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Simple enough to set up and use right out of the gate, but can be customized in limitless ways.

We needed the best possible collections software to grow our business. Casetracker is working for us!!!

Pros

As a start-up collection agency (and also attorneys), we were looking for an account management system that is easy to use but can be customized to meet the individual needs of our clients. We also wanted a system we can grow into. Casetracker has exceeded our expectations in every way. There are essentially no limits on what this software can do, but you can keep it as simple as you want. This software was developed by a debt collector who has been in the collection business for over 30 years, which explains why the system is so fundamentally good.

Our clients love it as well. They can log in to upload new accounts, check status on existing accounts, and communicate with us through the system, just as we can communicate with them through the system. Client communication in this business is key, and Casetracker makes it seamless, saving time. Casetracker has also been a great selling point with prospective clients.

Further, we can't say enough about their customer service, the staff is truly fantastic and have responded instantly to all of our needs (and we are quite needy). Very good people, including Tom the owner.

We consider ourselves very fortunate to have found Casetracker.

Cons

Like anything, there is a learning curve, but we continue to refine our use of the system every day, which makes us incrementally better at what we do.

Response from CasetrackerLaw of CasetrackerLaw

Replied August 2017

Thank you so much for the wonderful review. We appreciate you and your firm as one of our satisfied client.

July 2018

Morrisa from Debt Recovery & Administrative Services Ltd.

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Easy to use, great customer support

1. Ease of use. 2. Client able to access their own report, so that we no longer have to do monthly reports. 3. Detailed reporting modules meant that I can pull a report and access the performance of each Client portfolio 4. Reliable customer support 5. Ability to upload client accounts within a short time. 6. Runs on AWS so my Clients are comfortable with where their data is held. 7. User friendly

Pros

The software is easy to use, user friendly and my Clients are happy with the Client interface of the program. The learning curve easy not too high as I am not too IT technical. The program is practical and specific to our service as Debt Collectors. The reporting area of the program was well thought out and my Clients have reported their satisfaction with this aspect of the software.

Cons

Not customermized to our local environment. We need an area to note customer queries in detail. For example the program presently has suggestions for customer responses for example ' Customer refuse to pay'. Our Clients ask 'Did they say why'? They want to know the exact concerns of the client and the specific reason for non payment. The software in its present state does not cater for that. I suggest an addition box, we can note for example....'customer refused to pay as they are unhappy with the service provided as it did not work the way they expected'. This gives the client a clearer view of what is the problem and how to address it and points out to them that it clearly a problem of what was told to them at the time of purchase or where they may have misunderstood what was said to them by the Sales Representative.

September 2018

Walter from All Collections Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

What I like About Casetrackerlaw

The number 1 thing that I really like is that I can give my clients access to their own private portal. They can enter and monitor their claims 24/7, they can run and generate multiple reports. This frees me from running multiple reports a month for multiple clients. And my clients love being involved in the process.

Pros

I have been using Casetrackerlaw for the past 3 years and absolutely love it. I can access this software no matter where I am to check on cases that have deadlines. The software is easy to learn and it's easy to introduce and teach new employees how to use it. I really like that all claim information is stored in one place and easy to get to. The support, I have found, is excellent. If I call, there is someone that answers the phone and actually talks to me.

Cons

I have yet to find any issues with this software.

Response from CasetrackerLaw of CasetrackerLaw

Replied October 2018

Thank you Walter for the wonderful review.

October 2018

Jay from Tidwell Law Group, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Best collection program available!

We are a litigation/collection law firm, and use CasetrackerLaw to manage our files/accounts. It is the best. It is easy to use and detailed. It keeps our office organized and up to date with everything going on. We create letters and other forms with a click of a button, can update clients easily, and calendar events. You cannot go wrong CasetrakerLaw.

Pros

My law firm loves that CasetrackerLaw allows us to manage all our collection and litigation accounts. It is an excellent program and very easy to use. It keeps us organized and moving forward in a fast pace law environment.

Cons

Nothing. We love it. The team at CasetrackerLaw was great to work with.

Response from CasetrackerLaw of CasetrackerLaw

Replied October 2018

Thank you for the wonderful review Jay.

July 2017

Dave from Xcelerated Revenue LLC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

CasetrackerLaw has revolutionized Xcelerated Revenue's business development process!

It's revolutionized the way we do business!

Pros

Not only does it efficiently manage our collection and accounts receivable management activities, it drives our business model evolution in ways we could not have predicted. The multi-faceted platform is logical and easy to customize. Our clients love it! Any company that is involved in collecting A/R on any level needs to investigate how CasetrackerLaw can increase the speed and volume of cash flow and help organize the effort to manage their processes. It is robust, but easy to use!

Cons

There are a lot of fields/options that we don't currently use, but would like to in the future. I would like to be able to suppress some of them from view until they're needed.

Response from CasetrackerLaw of CasetrackerLaw

Replied July 2017

Dave, thank you for the awesome review.

August 2017

Barbara from Center for Dermatology

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

As a creditor, we run a hectic dermatology office. We have used the admin side and the creditor sid

Pros

Everything is always at my fingertips, and I can produce any report for the office, and everything is in real time, all the time. It is completely transparent; I can see when remittances are due, nothing is hidden. Support is superb; I speak to a live human when I call.

Response from CasetrackerLaw of CasetrackerLaw

Replied August 2017

Thank you Barbara for the review. We appreciate you as a Casetrackerlaw client.

July 2018

Monica from The Law Office of Monica Guilarte

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Impeccable customer service for a high quality product

Pros

The ease of its functionality. I did not need much training to understand how the product worked. It also has many features that my prior collection software did not allow. If the software didn't offer something I was looking for, the case tracker team immediately worked to find a solution and add addtional features.

Cons

No complaints. Couldn't be more happy with the software. When there were issues or problems I encountered, they were immediately fixed to my needs.

Response from CasetrackerLaw of CasetrackerLaw

Replied July 2018

Thank you Monica. It has been our pleasure making sure that your transition from your previous software into Casetrackerlaw was not too painful. Welcome to our community.

August 2017

David from The J.D. Stuart Law Group, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2017

Company is very responsive to requests to adjust features and extremely helpful in training.

Streamlined accounting and case tracking.

Pros

I most like the client notifications/sharing and the reminders features. I also like the cloud nature of the software, the software loads very fast, probably faster than if we had it loaded on a server in our office. The program is intuitive and easy to pick up on basic features without extensive training.

Cons

Would like to be able to generate some documents into Word rather than the built-in documents feature.

Response from CasetrackerLaw of CasetrackerLaw

Replied August 2017

Thank you so much for taking the time to write a review. We greatly appreciate your time.

February 2015

Steve from The Collection Analyst, Inc.

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2015

Casetracker Law Collection Program

We recently switched over to Casetracker Law. Prior to the switch, it would take our company hours to do simple tasks such as statements and progress reports. Now it takes minutes, plus we can send out a professional looking statement that gives a full breakdown of what happened during the previous month. The screens are very easy to navigate. In fact, I havent even had to use there tutorial tapes even once. There support staff has been very easy to work with. With the previous company, everythig was handled by E Mail. With case tracker, I can pick up my phone and just call, and the best part its free. Prior to that, even with E Mails, if I needed someting, it would cost. The safety features thay have built in gives me great assurance no one else can have access to our files. Everything is password driven and each employee is given access only to what they should have access to. I assure you , this did not happen with the previous company. Since we have only been on the program for 3 months, I really havent found any cons as of today date. If you knew the program we were using and compared it to Casetracker Law, you would know why at this time i cant be critical of anything. In closing, I would recomment their software to any agency that is looking to switch. Should you need any other information, please call or E Mail.

August 2017

Benson from Titanium Funds LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2017

Really good software and love the customer service / personnel

It manages our portfolio of collection accounts very nicely.

Pros

It's functional for what we need and a great value for the price. The customer service team is very responsive and has been able to make any fixes or adjustments we needed in a timely manner.

Cons

It's not hugely user friendly and some of the reports take some time to figure out but now that we have learned our way around we love it.

Response from CasetrackerLaw of CasetrackerLaw

Replied August 2017

Thank you Benson for your wonderful review. Always a pleasure helping our clients.

August 2014

Dennis from Jacobs & Sterling, LLC

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

August 2014

My Personal Experience Using the Casetracker Collection Software

I have been using CasetrackerLaw's Casetraker collection software for approximately 4 years. As operations manager at a retail/commercial collection agency for 3 years and for almost 1 year at my own collection agency. The software is very comprehensive, relatively easy to use, very reasonably priced and the team at CastrackerLaw are willing to customize options that may not be considered "within the normal realm of daily collection activities". When my partner and I decided to open our own agency last year, we didn't consider going with any other software for those reasons. Being a web-based system our clients value the ability to login to Casetracker at any time to monitor their accounts, statuses, payments as well as many other aspects of all business they have placed with us. THAT IS A HUGE SELLING POINT FOR ANY AGENCY'S SALES-STAFF. I have been in the collection business for over 30 years and used several different collection software systems and in my opinion Casetracker more than holds it's own in comparison to any system available on the market today.

Response from CasetrackerLaw of CasetrackerLaw

Replied August 2014

I would like to thank Dennis for the wonderful product review. We truly value our clients. B.Smith

August 2017

Pat from Heidelberg USA Inc

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0