Curve Dental Software

Dont get curve unless they agree on a long term fee structure. They will kill u in the end once your deep into integration into ur practice.

Pros

I have been a curve customer for 7 yrs. Overall it's a solid platform but I simply cant get over the fact that they jacked my rates by 500%

Cons

Here is my gripe and it's a big one. They raise my fee from 250 per month to 1000 per month. They did it because I was not smart enough to lock in a lifetime rate and I have 9 doctors and two locations. They kill me for each doctor per month and no quarter for part time doctors. They used to work with me because they understood the part time folks should be burdened with a full fee.

Other issue is they fail miserably with two practices sharing info about patients.

Overall pleased with system, we are working out kinks, but the training team is really good

Pros

Multi office, easy to use and to learn, great customer support and easy to use curve community with videos and PDFs to guide teaching new employees, easy to add new doctors for minimal cost

Cons

Steep learning curve for older, less cloud/IT savvy staff members, takes several extra steps to perform some tasks, not all services included with base model

I love it, just started my own practice and I skipped having a server and a wired service. Very intuitive, and pleasant to look at and work with. A+ software.

Pros

No need for server, always updates automatically, and having integrated imaging allows radiographs can be viewed anywhere in the office or at home. Don't have to worry about maintenance, done for you. If you have to move, there's nothing to move, you just open it up in another computer with internet. Easy way to become chart-less and paper-less (if you really want that).

Cons

need a good reliable and fast internet service, it can get pricey as time goes by, since you don't get to keep it.

overall, the experience is great for myself and staff. i also like that it is linked to jive.

Pros

I like how its easy to manage patient charts, insurance, invoice, billings, appointments, etc all on one page

Cons

the charting diagram is a bit confusing to see because each tooth is so small. it took a while to get used to

Pros

It is very easy to sequence a treatment plan. Our office is still learning the system, but it has been received a lot of positive comments including. "This is easy to learn."

Cons

I'm still learning the system. We have only been live for 1 week. I wish it had a "go back button" feature.

Pros

It was so amazingly easy to use. I was totally surprised at how easy it was to use. I would suggest everyone try this!

Not the best.. this was the first dental program I used and it was a little difficult for my staff and I to learn. Not many options to input. The program kept shutting off on its own.

Cons

Program shutting off

I can honestly say that I love that well-loved is a big word but I was very fascinated by this program lots of Pros fast acting very smoothly no crashing or anything very a great product worth its money worth all the hype I will wreck I would recommend to my friends in the dental community

We are a pediatric dental practice that has multiple locations. We love being on a cloud-based software because it eliminates the use of remote sessions for our satellite offices. I also believe Curve to be the ONLY cloud-based software that currently has imaging in the cloud so that was a huge plus when considering software choices. That factor should also be considered when looking at the cost of most of the cloud-based software.
Curve Hero has a patient portal, online forms which automatically generate to the profile for patients and can accommodate multiple location scheduling. The reporting in curve needs a substantial amount of work and consideration by the developers and can be very difficult to use unless you have fairly detailed computer knowledge and lots of patience. They are actively working to improve the report module so believe this will be much better in early 2017. Curve Hero has a clinical module which is pretty awesome and also allows scanning into the software which is a great feature when going from a paper office to paperless.

Pros

Cloud-based software! As a manager of a very busy dental office, it is great to be able to get logged in from home without having to log into a remote session to the practice server.

Cons

Reports are extremely difficult to use/create. Sometimes the information that you are trying to review cannot be achieved without a substantial amount of time the first time the report is created.

Advice to Others

Make sure and use the online suggestion/issue feature that Curve offers. The developers take the suggestions seriously and it is not unusual for a developer to call you to get additional information on what your objective is. Curve also has a curve community and university with hundreds of training videos. It is very user-friendly and can often save loads of time and frustration if you remember it is available.

Great software for a general doc not the best for pedo. Poor odontogram.

Pros

Free sending claims.
Pretty user-friendly
Radiographs are built in
Nice to access anywhere that has the internet

Cons

Odontogram is difficult to read (sealant look like occlusal restorations)
Everything is in Canada more so year and month are backward
There are not any standard forms
Difficult to customize.

Advice to Others

If you are pedo I probably would not recommend this software. It's more geared to a general doc.

Curve is truly a new users dream. It is easy to use and understand. I am an IT and UX professional by trade and this software really does make it easy to adapt.

Pros

Fast. Easy to learn. Amazing customer support.

Cons

Insurance and billing could be improved.

I have used a lot of different dental software. From softdent, Eaglesoft and dentrix just to name a few. And Curve Hero is hands down the easiest and best dental software on the market!! I would recommended it to anyone!

I have been using Curve for almost 3 years now, I found that it was effortless to learn and Curve support walks you through every step. Curve customer service is above and beyond the competition's.

Pros

Curve has phenomenal customer service, straightforward to learn and easy to use. You can log in from anywhere which is great when you have a patient call with an emergency on a Saturday.

Cons

Curve is lacking in some features that one would think were standard in a dental software. Insurance refund is not an option, alerts other than medical aren't a feature and instant messenger would be great.

Advice to Others

I would definately compare features and ease of use before committing to a dental sofetware

Likes Best

Ability to link a multi office practice. Ability to access the system at home (when it doesnt freeze)

Likes Least

Poor customer service (tech support). The reps immediately "blame" the road blocks on internet speed, computers etc...no one (at curve) seems interested in resolving the matter

Recommendations

Be sure to have a computer tech company to help at all times. You will need them when you call Curve Support. The reps at Curve seem to be reading from a manual and will blame it on every possible issue other than curve

Likes Best

Web based application, that I can access from home or my phone. Not dependent on server upgrades to my intranet, no more software updates.

Likes Least

Web glitches, the software tends to shut itself down or closes the browser unexpectedly.

Recommendations

You really need to spend time updating all your email address and ways to contact your patients. During the migration process, sometimes all the information is not adequately transferred and there is some data loss during the transfer. Keep this in mind as it can stymie your efforts during the transition.

Likes Best

You can have everything from scheduling and periodontal charting to radiographs and billing information all within the same software is really great!

Likes Least

I wish there was a way for Dexus to link directly into Curve when taking x-Rays instead of having to export them to the desktop and then upload into Curve.

Recommendations

Make sure you are trained very well on the software before rating it. Otherwise you might not have adequate information to operate the software correctly.

Likes Best

easy to access from mobile devices, different locations/computers. customizable but not as many features as softdent/dentrix/eaglesoft.

Likes Least

When the internet goes down you are unable to do most anything at the office. If X-rays are saved on another software/server, like dexis, you can view them on there. Otherwise, you need to reschedule a lot of patients/procedures. No ability to make routing slips. Privacy settings makes the schedule just about useless. Note "headings" are difficult to format.

Recommendations

Great for satellite offices that you want to "keep an eye on" from another location. Not the best for a large, multi doctor, group practice. Easy to learn but not all the features you may want/need to keep organized.

Likes Best

I love that this product is so easy to navigate. The sidekick makes it extremely easy and time saving to look for all the information needed when I'm with a patient, treatment planning, scheduling, and checking him/her out.

Likes Least

I do not particularly like the periodontal charting function. The furcation measurement function is not accurate. Typically measured 0-4 where are curve has it 0-3, so when charting furcaritions it can be confusing.

Recommendations

Watch the 'training' videos and contact customer support. Both of these tools have been extremely helpful in learning how to use this software for myself.

Likes Best

I like that it is very user friendly and if you have questions they answered fairly quickly.

Likes Least

The conversion process. There is a lot of baxk-tracking and per patient/insurance plan changes that need to be made.

Recommendations

Make sure your staff is computer literate. It makes I very hard to teach this to people that can't navigate the modules.

Likes Best

That I can access the schedule on my phone at any time. It is very convenient

Likes Least

The accounts are a little confusing for me. It takes a little while to get use to. If you make a mistake on an account, you cant just delete it from in the invoice and the patient sees the notes and mistakes on there copy of the receipt.

Recommendations

There are a lot of helpful online videos! If you end up buying the product and you want to wait on training, the videos can walk you through everything you need to begin Curve. I used the videos for a few weeks before we had training and was able to do a lot. The Curve employee are great at helping when you call for a question as well. They are great!