About Dolphin Imaging Plus

Dolphin Imaging is a solution that allows dentists to capture, store and import photographs, X-rays, slides and other types of dental images. It offers manual and automatic options for curating and editing images, including drag-and-drop, red eye reduction and enhancement features (e.g. brightness, contrast, hue, saturation).

Dolphin Imaging offers patient education modules including an orthodontic, dental and surgical preview so patients can see the results of treatment. Dentists can contour a patient’s profile, use drawing tools and overlay images from other cases to produce a finished image that illustrates various treatment options.

Dolphin Imaging provides an Image transfer module that allows users to transmit images...


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Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 10

16 Reviews of Dolphin Imaging Plus

Average User Ratings

Overall

3.64 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(4)

4

3 stars

(0)

0

2 stars

(1)

1

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 16 results

May 2019

Stefani from Orthodontics on Bloor

Verified Reviewer

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

Cost effective and time saving tool

Saves time and costs. Makes one person able to handle different requests form a customer- patient.

Pros

Software represents multiple tools in one. Different aspects of daily activities ( administrative and professional) are gathered under one toll which makes pulling out necessary data timely and efficient. Some of the perks are treatment cards, imaging and financial information available for all users. Also, keeping financial information attached for each patient and possibility of extracting reports such as payment summary and walkout statement are lifesaving when it comes to explaining to a patient what are they financial obligations.

Cons

It could take a while to train new employee how to use this software. The main obstacle comes from complexity of the software itself. Facts that you have all different aspects united under one program makes training little bit longer and more demanding for non experienced staff.

July 2018

erika from Torrey Pines Orthodontics

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Best customer service!

The support staff is always the person to call, to fix any problems, or concerns we have!

Pros

I always get the best customer service, especially. He is always able to fix any concerns we have, and he if he can't he will make sure to send in a request for them to fix any bugs.

Cons

When Orthotrac does an update, Dolphin doesnt work with them, so sometimes our systems will be off for a little bit.

September 2017

Palvinder from Langara School of Management

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 12 months

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2017

Very widely used in the dental/orthodintic industry.

Although costly, the usefulness of Dolphin Imaging and Management solutions allows the program to pay for itself.

Pros

- Intuitive design, great interface once fully understood. - Treatment cards serve as personalized mini databases for each patient, recording all visits, treatment types, and dental hardware used. This helps track costs, and treatment duration for each patient. - Data can be accessed remotely from home, or from a different practice.

Cons

Can be difficult to implement and use without costly training. The program itself is costly, and if located in Canada, trainers are most likely flown in from the USA which can add to the cost. It is best to get all employees on board at once, as the initial day (setup, assessment, travel) costs the most.

May 2018

Anonymous

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

May 2018

Dolphin has some of the worst customer support I've ever dealt with

Pros

Dolphin sports a ton of features, and integrates fairly well with most practice management softwares. It's also pretty quick to use once you get past the learning curve.

Cons

We've had tons of issues with Dolphin. Sometimes, Dolphin will simply stop working and require a reinstallation. Sometimes, Dolphin won't launch anywhere within a dental office and requires server reboots, or database integrity tools. Calls to support are painful, as the first tech you talk to never knows much about the program, and even if there's a ticket open it seems like you need to start at that square one each time.

March 2018

Tyler from dmi Networking

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

March 2018

Dolphin Imaging has been a source of constant errors and calls to tech support.

It's potentially a powerful software, but their customer support is extremely poor and there are common and sudden issues popping up so often there's no way to justify any benefits received from choosing Dolphin over any number of other options.

Pros

When it works properly, Dolphin has a wide array of features and quick navigation. It also makes a cute Dolphin cry when you launch it.

Cons

We have had numerous issues with Dolphin suddenly not working, office-wide or workstation specific. When contacting Dolphin about these issues there is often a wait, and the tech agents are slow to respond. I have had live chat agents admit that they handle multiple clients at one time, explaining the slow responses and long delays in help. Even worse, when they are actually paying attention to you they often do not resolve the issue quickly, or sometimes at all. I can't possibly recommend this software based on my experiences.