About Shopify

Shopify is a web-based e-commerce platform that offers a mobile POS (mPOS) system. The mPOS enables users to manage their business and complete transactions in-store as well as at markets, pop-ups, and trade shows. The e-commerce platform enables retailers to sell online and reach their customers through mobile and social media channels.

Shopify’s mPOS features inventory management capabilities that can sync with e-commerce store so users can see their actual inventory for both assets. It also features store management capabilities, such as reporting and analytics, staff management, order histories, and customer management.

The e-commerce software facilitates setting up an online shop through Shopify’s website builder and blogging platform...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

3,451 Reviews of Shopify

Average User Ratings

Overall

4.49 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(2,060)

2,060

4 stars

(1,046)

1,046

3 stars

(204)

204

2 stars

(43)

43

1 stars

(35)

35

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 3451 results

September 2020

Scott from SMC Consulting

Verified Reviewer

Company Size: 2-10 employees

Industry: Media Production

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

September 2020

Don't Shop Around, Shop-ify!

Overall, Shopify has been good to me. They made me a Partner because of the – you know I can't actually recall what the criteria was to become one – maybe you just apply to become one. But if you are a Partner, you can develop stores at no cost, and then get paid a referral fee and a residual for transferring it to a paying client. A very nice gesture towards us store-builders – I wish all creative software or SaaS platforms were as fiscally friendly. They also make it easy for devs looking to expand into Shopify App creation – so they can be on the receiving end of that sweet, month-to-month autocharged booty.

Pros

Shopify is where it's at if you want to get involved in the whole Direct 2 Consumer craze! You could literally have a store, up and running and transactional in 10 minutes assuming you're computer / web literate, have a bank account, and a product to sell...For getting up and running with hundreds of attractive themes to choose from (not all on Shopify.com, there are online stores that sell themes...) you really can't beat the ease of Shopify – with just the right amount of freedom, and automation to make sure you can get your products and logo looking their best, and not accidentally break the whole thing. And if you know a little HTML/CSS, the sky is really the limit in terms of customizing the theme. Plus there's a Shopify "App Store" that offers every possible function you could imagine if you wanted something not natively offered such as pop-ups, rewards clubs, or wholesale pricing.

Cons

In the beginning, I found it a bit cumbersome to deal with large catalogs with lots of variants (color / size) per sku. But Shopify and their lightning-fast chat support are nothing if not good listeners and they've made editing part of, or your whole catalog, much easier than ever before, with tons of filters for tailoring your product selection on the back end, to making almost any variable from Title, to Inventory, to Weight, easily bulk editable. So the thing I'll say that still stinks, is that all the apps charge subscription fees, which is super annoying, especially if you rely on a bunch of them. I would much rather pay a one and done license fee as opposed to $3 a month for my mailing list manager app, $16 a month for my Wholesale price tiering app, and $5 for my abandoned cart retrieval system. It adds up to a big, never-ending headache.

June 2020

John from Narrow Gauge & Industrial

Verified Reviewer

Company Size: 2-10 employees

Industry: Publishing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

2.0

June 2020

Experiences from using Shopify over 5 years

I would give shopify top marks if it wasn't for the duplicate customer issue. Had I know about it I would never have chosen it in the first place.

Pros

It is very flexible and does most things for a simple shop using the free themes and apps, however you will need IT skills to customise it further - or pay for specialised apps. It is fairly easy to manage customers and orders using online or the POS application.

Cons

The major omission is the inability to merge customer accounts - which often happens when customers change email or mistype when placing orders. What is worse is that this has been requested by many many merchants for over seven years via multiple support and feature requests and in a dozen or so threads on the community forum and shopify have simply ignored it. As I run a primarily magazine subscription business having a clean customer database is essential.

Reasons for Choosing Shopify

At the time it seemed to provide all that I needed and good value for money.

January 2020

MARY GARVEY from CRC WHOLESALE REDEFINED

Company Size: 2-10 employees

Industry: Wholesale

Time Used: Less than 12 months

Review Source


Ease-of-use

1.0

Customer support

3.0

Functionality

1.0

January 2020

Thought I was signing up for an Integrated POS System and Website

Feels like Shopify sucks you in and is not transparent. When you realize what the system doesn’t do...they apologize and are very kind but not very helpful. There are a bunch of awkward apps you can buy to fix the problems but they don’t work very well. Wish someone would just make an easy functioning system that met business that sell inventory on line and in person.

Pros

It is easy to get a website up and running. Adding products is easy.

Cons

WHERE DO I BEGIN: -inventory records only go back three months...I was horrified to find out I lost 4 months of inventory records. -to print a receipt...you need to buy and download an app...it is awkward to use and takes a couple minutes for the receipt to upload before you can print it. -to have employees log in you need to download and app and pay monthly -you can not do a credit on someone’s account if they return something...You need to either return their money or give them a gift card it is awkward and difficult to use. -if you mark an order pending payment you cannot take payment on the POS system. -you cannot add any vender information that is not visible to your customers. -the duplicate feature when adding products doesn’t work properly....to hard to explain what should be duplicated and what shouldn’t but trust me it wasn’t created by someone that understands business

Reasons for Choosing Shopify

Seemed easier to use but there are so many missing features and using apps in conjunction with the system is awkward!!!!

July 2020

Adam from Buckstaff Public Safety

Company Size: 2-10 employees

Industry: Law Enforcement

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

I LOVE Shopify

It's been a highly successful project. We went from having an idea to having a very successful website within a year. Upkeep is a breeze and they are always improving their software. In the 2.5 years we have been using Shopify software, I have never had to contact support or interact with Shopify about any issues. It just works.

Pros

Shopify made launching a new website super easy. We had an idea to start selling a new product line that differed from what we were already doing, so we decided to create a new website. Shopify made it easy to design our website, create a product catalog and start selling. Shopify is low-cost but feature rich. They blow away the competition when it comes to launching new, and established E-commerce websites. It took less than 6 months from signing up to selling. Our store has been very successful and I credit that to how easy Shopify made the whole process.

Cons

My only complaint is that we cannot use "Shopify Payments" to process credit cards for our product line. We have to use an external credit card processor and that makes it more expensive. Shopify charges additional fees if you do not use their in house Credit Card Processor, but will not waive fees when they do not allow you to use their processor.

Reasons for Choosing Shopify

Shopify is the market leader when it comes to E-Commerce software. Using anything else would have been accepting less features and less experience. The other providers are years behind Shopify.

September 2020

Ricardo from Palaciobox LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

September 2020

Palaciobox using Shopify

At Palaciobox, we always recommend Shopify to our customers who want to start their Ecommerce business. Shopify is very user friendly which is why we recommend this platform. Easy for clients to make their own changes on the site and that's a big plus for clients.

Pros

Shopify is one of the best platforms to start an Ecommerce business. There are many premium templates to pick from and easy to customize. The User Experience is awesome and the the admin panel is easy to navigate.

Cons

The platform has very little to no flaws. Customer service is great to work with and the user interface on the admin panel makes this platform amazing. There are no complaints we have had in regards to clients not working with Shopify.