




Financial summary





Supported Operating System(s):
Web browser (OS agnostic)About Unify
Webgility Unify is a cloud-based e-commerce solution that helps businesses automate operations by connecting sales, accounting, shipping and inventory modules and centralizing financial data.
Unify allows users to automatically post, track and sync orders, expenses and fees via integrations with QuickBooks and Xero. The inventory management module allows users to track and sync orders, inventory quantities and prices across stores and marketplaces. Product mapping and listing functionalities are also included.
Unify's order tracking module helps users to track and manage multichannel orders from a single dashboard. The module lets users manage returns and share data with accounting, shipping, operations and management teams. Additionally, the solution...
Financial summary
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
3.5
Value for money
3.0
Customer support
3.0
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
January 2019
Michael from Custom Earpiece
Company Size: 2-10 employees
Industry: Consumer Electronics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Webgility keeps the moving parts moving
We have an online store hosted using Volusion. We use QB online for accounting purposes. We use Infusionsoft as our CRM. Webgility connects all the pieces and keeps the orders synchronized in QB, and allows us to use a class that keeps Infusionsoft current. The customer service is great, although there have been times where I had to wait an hour or 2 for a call back. When we connect, the problem is always solved.
Pros
Webgility posts all of our transactions to Quickbooks online every evening. Set it up and forget about it.
Cons
Occasionally the link will break, but I don't know which piece of the puzzle causes that to occur.
January 2021
Chuck from Mission Mercantile
Company Size: 2-10 employees
Industry: Consumer Goods
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
Long term, very satisfied user
We've been thoroughly pleased with both the functionality and support we've received from Webgility. Our support team (namely, [SENSITIVE CONTENT HIDDEN]) is very knowledgeable and easily reachable (no long hold times). They've "had our back" during our steady, aggressive growth over the past few years. Webgility has allowed us to run lean and has been a huge savings over our previous integrated solution.
Pros
- Integrates / syncs inventory & pricing with Shopify, Amazon and Quickbooks - shipping functionality - highly configurable - browser-based - affordable
Cons
- because of it's high configurability / functionality, implementation does take a bit longer
March 2019
Brett from Posterprintshop.com
Company Size: 2-10 employees
Industry: Media Production
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
2.0
Functionality
2.0
March 2019
Decent Software / Horrific WooCommerce Integration
Horrible. Have been bringing this to their attention for months with no resolution. Keep promising to look into it, but they don't . They finally send reluctant email admitting that the reason the competitors plugins work properly is because the competitors (like ShipStation) are PROPERLY using the WooCommerce API and Webgility is not. When asked why they can't use the API and properly make a decent plugin, they say they'll get back us - but don't. IF YOU ARE USING WOOCOMMCERE - TRUST ME - AVOID WEBGILITY AT ALL COSTS. We have switched to ShipStation and it is working amazing, their support is amazing, and it's 10x cheaper. Lesson learned. Sorry Webgility - we tried to help you, and you ignored us.
Pros
The software has many great features, is able to ship using wide variety of carriers and presents your orders in useful ways, posts back to store channels and posts to QuickBooks.
Cons
Awful non-standard WooCommerce integration is ruining the software, and management has no desire to fix it. Instead of following industry standards and adhering to WooCommerce & plugin API's and documented best practices, they have written some crazy mess of spaghetti code years ago and try to band aid it with updates and customizations, making it so that every time WooCommerce updates (as well as their many plugins), various things stop working. We've spent hundreds hiring outside developers to customize the code to work properly with standard Woo plugins like Product Variations, Shipment Tracking, and more. Every developer has commented that the Webgility WooCommerce plugin is the biggest mess they've ever seen. Whenever we update plugins like reviews, tracking, WooCommerce, etc - Webgility will break, because they don't follow standards. We've been telling them this for years. So, just for fun this past week, we downloaded and installed default plugins from competitors like ShipStation and Atandra's T-Hub - guess what? They worked immediately with all plugins and no problems. That shows you Webgility is doing it wrong.
February 2021
Lisa from PerioSciences
Company Size: 2-10 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
February 2021
Great product for managing inventory, and Great support!
We sync inventory from WooCommerce to QuickBooks Enterprise
Pros
It seamlessly integrates our inventory from WooCommerce to QuickBooks Enterprise.
Cons
It is a very complicated software (as it should be, because we have a complicated inventory system). So setup and learning curve were long. But once we all got used to it, and learned how to set things up properly, we rarely experience problems anymore.
Reasons for Switching to Unify
The software written by our IT person was no longer capable of handling the increase in sales.
December 2020
Lissa from Brooklyn Bedding
Company Size: 51-200 employees
Industry: Furniture
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Webility
This has saved us valuable time in our daily invoicing.
Pros
We use with shipstation and zoey to pull in orders to our accounting software. Webgility has saved us hours of manually invoicing. A key feature is the ability to set up how each sales channel is posted.
Cons
The desktop version is far superior to the online version. The online version has less features that allow you to configure how the orders are posted.