



Dashboard




Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About iCONECT-XERA
iCONECT-XERA is an eDiscovery platform that allows users to manage reviews with clustering, statistical sampling and more. It supports multiple language, and it is accessible via multiple browsers, so users can review native files, including multimedia files without plug-ins.
With XERA-CONECT, users can share a mobile dashboard with view-only access for those who don’t need to review documents, including clients, administrators, project managers and other users. The centralized console provides access to unstructured data to analyze and gather metrics.
iCONECT-XERA can be installed on-premise or be hosted in the cloud. Support is provided via online resources including training videos, remote view, phone and email.
Dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10Average User Ratings
Overall
Ease-of-use
4.5
Value for money
5.0
Customer support
5.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
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April 2018
Michael W from E-Discovered Consulting, LLC
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2018
Been with iConect and XERA from it's beginning in 2011/2012, cannot speak highly enough.
Pros
The support team at iConect make this product and their overall experience for sure. The product is intuitive, and it works as advertised containing everything my clients are looking for, but it's the people and the execution of support and partner relationships that make my business work.
Cons
The only note I'll make regarding a negative is the upgrade/feature path recently has been a bit scattered. It would appear the development folks are trying to address everything from users at once, as well as keep up with the other players in the industry.
April 2018
Vicki from Networx Texas
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
I am an independent consultant, and I also manage multiple databases for a national law firm.
Pros
Customer support through iConect deserves six stars. The person who will solve your problems and answer your questions is the one who answers the phone: no delays or callbacks. And I never have been dismissed without a satisfactory solution. They are receptive to suggestions for improvement, and these ideas are implemented quickly in subsequent updates. The software is highly user-friendly. The response from our attorneys and support staff has been consistently positive. They enjoy being able to control the organization of their materials and their reviews. The same databases can be shared with other research departments without conflict. Being able to deliver doc productions to counsel without incurring the costs of outside vendors has been a great asset. We also can give experts access to specific folders for review without compromising the confidentiality of other materials within the same database.
Cons
The software is so adaptable that each database can be customized and tweaked to the delight of both department managers and attorneys. I cannot think of an instance that I have replied, "We cannot do that." I do wish that we still had the ability to concatenate databases, but we have found a work-around for even that.
April 2018
Patricia from Bond Schoeneck & King
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
April 2018
Our firm has used iConectXera for almost 7 years. The customer service is outstanding.
Pros
The security and customization is nice. Templates have been developed for ease in creating databases
Cons
Productions could be faster. Analytics and predictive review (especially email threading) could work better
April 2018
Kate from Smith Currie & Hancock
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2018
Xera is easy. Creating searches makes sense. Reviewing and tagging docs is quick.
Pros
Flexibility. Different levels of access for users limits fields, documents (or groups of documents), or tags. Coding as simple or complex as my users require. Paralegals can do the work they need to do, mass coding, setting up binders, without needing admin access.
Cons
High page count PDFs. Viewing these can be slower and navigating to the page with search hits is cumbersome, though the file could be downloaded. I don't think this is a fault with Xera so much as a hassle in general.
April 2018
Sid from Platinum IDS
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
April 2018
A great linear review platform, supported by caring experts who really know the product.
Pros
Easy transition for users migrating from other platforms. Quick database setup, improving our time to deliver to the end user. Clever integrations that save labor.
Cons
Traincar style UI confuses some end users, especially older end users. The next, next, next UI should be optional. The dashboard is nice, but many users dont use it at all. Would be a better UIX if folks could choose to move right into the review, rather than being gated by other features.
March 2018
Jorge from Zeledon-Castillo, LLC
Company Size: 2-10 employees
Industry: Legal Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
iCONECT Xera is a solid and reliable review platform paired with first class support.
Pros
The learning curve to teach new users is way smaller than most other competing products. As an administrator and trainer I need to be able to get a user up and running very quickly, and iCONECT Xera offers that.
Cons
The platform lacks a proper native file ingestion feature. Adding this feature with additional metadata extraction functionality is a next logical step.
April 2018
Patti from Haynes and Boone, LLP
Company Size: 1,001-5,000 employees
Industry: Legal Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
It's uncomplicated while still having full functionality.
Pros
Easy to use analytics. Custom search builder is one, if not the best in any review platform I have seen.
Cons
No search term hit reporting. It also needs better reporting for managing document reviews, Finding out who tagged a document is way too complicated.
March 2018
Gavin from Avansic
Company Size: 11-50 employees
Industry: Legal Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Responsive company and the product is still being improved.
Revenue
Pros
End user ease of use. There is no learning curve for users. The software is still being improved. Rubs on simple affordable hardware.
Cons
Not full featured. It is missing a few key ediscovery requirements to make it our only ediscovery tool.
January 2020
Christine from Attorney
Company Size: 1 employee
Industry: Law Practice
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Functionality
3.0
January 2020
Decent document review platform
Pros
It was a decent document review software. It was easy to use.
Cons
There is a reason why Relativity is the most prevalently used doc review platform. iConect is not as convenient and the overall look for the software is outdated. I hope they update and become more marketable.
Response from iCONECT Development
Replied April 2020
Hi Christine, Thank you for your feedback! We have recently introduced our iCONECT v10 which we integrated a new look and faster UX design. We urge you to give it a look! https://www.iconect.com/ Thanks! iCONECT
January 2017
Erin from BBGA
Industry: Legal Services
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2017
Good product, fair pricing, helpful people
My firm trialed this software through ILS and once we got used to how it works we found its features valuable and impressive. ILS was very helpful. The project for which we were reviewing the software got canceled, so we no longer needed to select an e-discovery software vendor. But I recommend looking into ILS and iCONNECT xera for your e-discovery needs.
Pros
Impressive charts and graphs created instantly.
Cons
A little tricky to use at first, but once you know what you are doing it makes sense.