About Omnigo


Omnigo is a public safety, incident and security management solution. The software is suitable for law enforcement, education and health care organizations. Key features include tools to help users manage Clery Act investigations, reporting, computer-aided dispatch and more. The solution can be deployed on-premise or hosted in the cloud.

Tools for incident management include incident detection, response management, reporting, remediation tracking and prevention organization. Users can also generate intelligence reports based on an organization's policies.

Omnigo's visitor management module lets guests register on site or pre-register before a visit, and users can approve and manage visitors. Other visitor management features include custom badge designs, group registration capabilities, a centralized database for multiple properties and automatic email notifications. Additionally, Omnigo offers iTrak, a module for incident management reporting, as well as a module for online community-based prevention and awareness training.

Services are offered on a monthly subscription basis that includes support via phone and email.



Read More

Supported Operating System(s):

Web browser (OS agnostic), Windows 10

82 Reviews of Omnigo

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(39)

4 stars

(36)

3 stars

(6)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 82 reviews

Do you use this product?Write a review

December 2016

Captain Richard from Becker Police Department

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2016

The most bang for your buck!

The enterprise program is one of the most complete entry level systems around with expandability and design options that rival much more expensive competitors. With over 12 years in the partnership we couldn't be happier with the product! The ability to run reports in an instant, document compliance with ease, and manage the daily operational needs of the department is supported with a robust system on a minimal platform. The web based software frees up on site storage space while maintaining security and back ups through a variety of backend options. The only thing better than the product is the phenomenal customer support! In over a decade there has not been one item that wasn't rectified immediately, completely, and with the utmost of professionalism! If you are looking to upgrade your current system, ask yourself the same thing we did. What is more important than getting someone immediately to address your needs regardless of time or need? For us it was a no brainer. Report Exec Enterprise from CESI is the par excellance we choose over and over again each day!

Pros

The adaptability and integration options.

Cons

I haven't found it yet

December 2016

Tom from Aquinas College

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2016

Hands-off maintenance is a huge plus

I really enjoy the enterprise software that is hosted remotely on the Competitive Edge servers. It takes one more administrative/maintenance responsibility off our shoulders, ensures that we're always running the latest edition of the software, and utilizing the latest features. I also like the fact that my staff can access it from anywhere they have an internet connection - previously the program was only available on our local network. The only thing that keeps me from giving it 5 stars across the board is the dispatch module's continued reliance on locally-installed software. I was sold on this product due to all of the above-stated reasons but was quite disappointed to learn that there was still on-site maintenance requirements for the dispatch users. Any time the server/database gets updated, we have to locally update the required dispatch software. I am hopeful that this can be remedied in the future and this will truly become a cloud-hosted product.

Pros

Versatile features, hosted off-site, very accessible/responsive support staff

Cons

The need for local software on the dispatch module

January 2019

Lance from CVTC

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

January 2019

Used to be a great product

The now Omnigo, formally Report Exec, used to be a great company. I've noticed a huge decline in customer service and support. When I call customer support I'm always on hold for more than 10 minutes and have to call in again. It is very difficult because they have us, our data cannot be exported out of the software. I would have given Omnigo a 4.5/5 rating in our first year. However, the decline in many features and services has brought to express my concerns an opinions.

Pros

Highly customizable and generally easy to use. Provides many useful features when working properly.

Cons

Before Report Exec merged into Omnigo they were a great company and provided excellent service. Now, the system crashes and our data at one point was corrupted leaving me to fix the errors for many months. I've voiced my concerns resulting in little response or initiative from them to correct the issue. In addition, every year the cost per license continues to increase. Lastly, The app is still very "clunky" and doesn't provide for a fast login or even an option for touch ID. For a tech company specializing in software, I expected better.

December 2016

Matt from Cimarron Casino

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

4.0

December 2016

ReportExec Dispatch and Reports

Overall the software is very helpful and easy to use with great features that fill most of our needs. At times the new features or updates can be frustrating but still not a hindrance to get use to it.

Pros

Usefulness and reports.

Cons

At times can be slow, especially dispatch. I do not like the new(er) report view that relies on filters instead of being able define a search in individual fields.

December 2016

John from Bayer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

December 2016

Report Exec is a sound product

Report Exec is ideal for any Security or Law Enforcement firm whom wishes for incident report accountability. The Dispatch program is especially useful for operations involving multitasking of many individuals and tasks by a single dispatcher. Their customer service and tech support teams are attentive and responsive. If I were to critique a feature of the program it would be the use of vehicle tracking. It seems primarily designed for Law Enforcement, issuing tickets and detailed insurance/legal claim information (monetary values, legal fees, etc.). As a Security entity, our need is more for registering vehicles with associated tags and occasionally logging citations. I would also like there to be a West Coast presence to allow for Administrative training courses. I feel it would be beneficial to the customers if they could manage and facilitate their own systems with less manufacturer assistance.

Pros

The Dispatch software. The ability to multitask several Officers and assignments by one or two individuals is key to a competent workflow with minimal resources.

Cons

The lack or difficulty in customization.

December 2016

Cameron from Palm Beach Atlantic University Campus Safety

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2016

Great Software and Support

Working with Report Exec for 6 years now, there has never been a time where I have felt unimportant. Tech Support is ready to lend an assist, quick response and aids in the "I forgot how to's." The integration of information is excellent and is the one-stop shop for our public safety needs. I am excited about the new features in development and look forward to the continued partnership between PBA and Report Exec.

Pros

Integration, all aspects of Report Exec talk to each other. Dispatch initiates all activity for the officers, so the connection between both Dispatch and Report Exec allows for the flow from one to the other and vice versa.

Cons

The Scheduling Module is a little complicated to use due to the dynamic nature of our institution and providing coverage.

December 2016

Ross from Herman Miller Corporate Security

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2016

Great support for a great program

Have been using Report Exec Enterprise as well as the Dispatch program for over five years. We have been very pleased with both of the programs. Using them in tandem we have been able to compile the metrics needed to keep our department running smoothly. Any issues we have run into the support has been stellar. Not always able to fix an issue until an update or hot fix comes out, but they are right on top of troubleshooting and getting the issue taken care of for the next release. All in all a great program that has made our department more efficient and streamlined.

Pros

Great support and modules that cover every need

Cons

Can be a lot of updating required to stay on top of issues and use all the newest features.

December 2016

Nathan from Minneapolis Convention Center

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2016

Very Versatile Software

The programs have a very unique depth to it. Especially the different methods of creating overview reports to keep track of all things being logged. When I have an issue or a request for a change, I am promptly responded to. The Report Exec staff have been very professional, and eager to help. They always love to hear feedback and work with it.

Pros

The variety of tools that you can utilize, and change anything to how it can help in your specific situation.

Cons

The amount of power this software can provide you can be a bit daunting to learn.

December 2016

Montgomery from Cimarron Casino Enterprises

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2016

Report Exec and Me

Using Report Exec has been pretty good. It keeps me organised and has a great habit of making things as simple as possible. I'm not sure what the investments for the "Value of Money" is but we have been using Report Exec for years, so it's safe to assume that it good as well. While it took me months to fully grasp the program, I would like to see more tutorials for any additions in further updates, if possible. Thank you for allowing my workplace and I make use of your product!

Pros

It records all important and not as important information in a clear manner.

Cons

It can be somewhat overwhelming. There is much about Report Exec that is complex, and tutorials and help guides would be an easy fix.

December 2016

Anne from Williston Northampton School

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Exceptional Software

We use RE as our prime report writing software for our Security Department. The software fits our needs, and then some, perfectly. We use several of the options such as, daily events log, reports, parking permits and property. The software enables all of us in the department to be informed and current with happenings on campus. The reports produced by RE are professional looking and contain all of the information needed. Setting up RE was simple, even for a non-techie like me. I called on RE support a few times and they were great. Each time I called them they were able to assist me with my questions. I would highly recommend RE to other security departments

Pros

The professional reports that are produced and the options that enable us to track items: parking permits, property, reports.

Cons

The inability to register more than one vehicle to the same owner/driver and to produce two separate permits.

December 2016

Chris from Millikin University PD

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Useful Product

Overall very positive: ran into major hurdle shortly after full implementation which CSEI worked on for two months to get resolved. Very responsive to customer inquiries, very good customer service. Very little down time, when unavoidable it is always explained. CEO himself actually made a round of calls after an extended issue a year or so ago.

Pros

Ease of use, easy to train staff on. High-quality features and good product look. Our area prosecutor prefers our format over neighboring agencies.

Cons

I have no major issues with the software. The back end admin side is a bit difficult to navigate but this is more likely due to my lack of expertise more than anything.

December 2016

tom from Bates College

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Report Exec - a great incident reporting software sytem

We have used Report Exec since 2012. Prior to that time, we utilized a home grown system that no longer served our needs. We put out an RFP and looked into, compared and contrasted a number of incident reporting, Clery compliant, software product. Report Exec was easily customizable for our needs. It is easy to work with in all aspects. the College has more recently purchased for the Dean of Student's office, Maxient. Report Exec and Maxient have collaborated together so that our incident reports flow into the Maxient product seamlessly, saving time and effort by us. We are extremely happy with Report Exec!!

Pros

Easy of use, customization, company easy to work with

Cons

nothing

November 2017

Pastor Don from Kingdom Destiny Fellowship Int'l

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

What a great experience and Security tool to have.

The software is easy to use, so it's user friendly. The program is really simple to use but have a lot of tools to ensure your department is successful. The program is web based and ca be accessed anywhere where there's internet.

Pros

The software is easy to use, so it's user friendly. The program is really simple to use but have a lot of tools to ensure your department is successful. The program is web based and ca be accessed anywhere where there's internet.

Cons

We did not purchase enough licenses. If there's no internet, you will not be able to access the software.

December 2016

Leonard from Ector County ISD Police Dept.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money