DocuSign Software


 

DocuSign is a cloud-based electronic signature solution for organizations of all sizes and most industries. The platform can be used to sign various types of documents including business contracts, school permission slips, agreements and approvals.

Users can upload documents, email them to signers and specify the order in which individuals should sign. Tags can be added to indicate where the document should be signed. Signature fields can be embedded into websites and applications, as well as into documents.

The dashboard displays the status of all the documents sent for signing. Users can see which stage the document has reached in the signing process and send reminders for pending signatures. DocuSign also enables users to send and sign documents in multiple languages.

DocuSign offers a mobile application for iOS, Android and Windows devices. It is available on a monthly subscription basis that includes support via an online knowledge base and DocuSign's support community.

 

DocuSign - Dashboard
 
  • DocuSign - Dashboard
    Dashboard
  • DocuSign - Edit information
    Edit information
  • DocuSign - Upload documents
    Upload documents
  • DocuSign - Personal information
    Personal information
  • DocuSign - Templates
    Templates
Supported Operating System(s):
Web browser (OS agnostic)

1,014 Reviews of DocuSign

 

Start your review of DocuSign

Click to start
https://www.softwareadvice.com/electronic-signature/docusign-review/
Software Advice Reviews (69)
More Reviews (945)

Showing 1-20 of 69

Carla from VTG
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Docusign Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I really like the ease of using Docusign. It is very helpful and useful, especially when you need documents signed and you are unable to physically have something signed. I like that you can have all your documents in one place and it can provide you a trail of where your document is at when multiple parties are involved.

Cons

On the back end, in provides fields on a document, it wasn't very user-friendly and hard to accommodate the field space on a document. Plus I would like more training to understand all the functions of Docusign.

Review Source
 
 

Hanni from Health, Wellness and Fitness
Specialty: Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Customer service is one of the worst I'm ever seen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I will not renew once my subscription is up

Pros

The core features are easy to use. Sending documents and signing is straight forward. Everything works until you run into a snag you have to deal with customer service

Cons

Customer service is handled oversees. Besides language barrier I also found it frustrating that ever inquiry results in hanging on the phone for at least 30 minutes, being put on hold forever, and ending the call without a resolution. Trying to understand why my logo was gigantic although my file size was below max requirements or understanding simple notification features turned into a day full of frustrations.

Review Source
 
 

Don from ArcBest
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

Docusign is quick and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product

Pros

Docusign makes signing things from my phone or computer easier than previous applications. I highly recommend this product.

Cons

There are few cons to be found about Docusign. I think newer technology scares older generations, maybe marketing towards those older gens would help because the new gens are already using Docusign.

Review Source
 
 

Donald from ArcBest
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

Great program that works really well!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Absolutely great program with customizable or standardized signatures. Very efficient and easy to work with support should something go wrong.

Cons

Occasionally you get a blank for the signature that you have to reach out to support to resolve but they can do so quickly and over the phone.

Review Source
 
 

Madison from the ILRC
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Quick, Easy, Effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Docusign has been a huge help to our team. Our client files are easier to organize and it's much quicker to get paperwork completed with DocuSign as it is easy for individuals with any level of computer literacy.

Cons

The price tag is a bit high since we're a small nonprofit, but overall there aren't many cons. It would be nice if they added a feature to sense when a PDF form is uploaded with checkboxes already, though.

Review Source
 
 

Ben from International Neighbors
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

As a software sales company, docusign is a must. It helps you win business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

With docusign you no longer have to hang up the phone and hope that your potential new customer will sign the contract. You can send the contract over, review it with them and have them sign while on the phone. I've worked at companies with/without docusign and have witnessed the shortcomings of not having it, along with the good fortune (in more sales) that comes your way from having it.

Cons

For as good as docusign is, there are definitely customers of older demographics that are fearful of the technology.

Review Source
 
 

WILLIAM from Homevisors Group
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Don’t use this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is widely used and has been around a long time. I didn’t like the product but I have to use 200 characters

Cons

They keep charging your card. They have horrible cancellation policies. Took me two calls after cancelling online to get them to cancel the account. I hope they don’t charge again next month.

Review Source
 
 

Phil from Utah Valley Health & Wellness Magazine
Specialty: Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

convenient service for signatures

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have found this to be a good service that helps professionals gather signatures for documents that need to be signed.

Cons

The cost process isn't clear and not always worth doing it when we only require a few signatures per month and year. Would be good to have a smaller option for getting the digital signatures.

Review Source
 
 

Nicole from Campbell Real Estate Investments
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Everything Easier

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

DocuSign makes signing any form of contract so simple! I used Docusign for many of my forms for purchasing my home. This saved me so much time by not having to go down to my agents office. Docusign forms are emailed and at the click of a button you sign your name and send it right back. You always receive a copy back of your documents back which is nice for your records.

Cons

My only poor review would be the customer service. They do not seem to attend to your needs quickly and they are a pain to get in touch with!

Review Source
 
 

Rosie from Individual & Family Services
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

My go-to for document signing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Provides a convenient way to get signatures from business partners all over the world. Confidential and secure, I appreciate the "delegate" feature as most contracts need to make their way through several hands.

Cons

There isn't much not too like--DocuSign is easy, intuitive, and secure. My only complaint is that after I've delegated a contract to someone, I'd like to be able to recall it in case the contract terms are changed, but I haven't figured out how to do that yet.

Review Source
 
 

Samanth from Moakler Wealth Management
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

LOVE IT!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is so easy! It is a game-changer in our industry where signatures and paperwork is what it is all about. I don't know how we functioned without it.

Cons

I have yet to find a Con. I use it daily and I have not had any issues with it at all. I guess if I come across one I will have to review again.

Review Source
 
 

Shannon from TC Services
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Docusign made my life so much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service with Docusign is great as well. They respond in a timely manner and are very helpful. I believe you can use Docusign through a free trial for a bit as well!

Pros

Docusign is AWESOME! I can send candidates an application to fill out before they come in or send employee's basically anything they need to sign such as change of status request, time off request, written warnings, etc. This saves me time, saves them time and money since they don't have to drive to the office, and makes my life so much easier! All they have to do is open, fill all the blanks, and/or sign! I can add fields wherever they need to be, add a text box to include a note, place signing fields, and so much more. Definetely worth the price!

Cons

The only complaint I have with Docusign is that once a document is voided, there is no way to look it back up. For instance, if I send a candidate an application and they ignore it, I would like to be able to see the voided document and reason it was voided so that I don't send them the application a second time. It would just be nice to be able to refer back to the voided docs.

Review Source
 
 

Berkeley from Emerson Home Services
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Its very simple and is a game changer!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Its simple and effective to use!

Pros

Its very simple to use, i have used this software several times between my room mates and myself to have documents signed sense we are all usually working and do not have the time to get together all at once because our schedules never comply. I like the fact that it comes with templates that make it easier, and you can just edit them to whatever fits best for you!

Cons

I haven't found anything about the service that i don't like. It has served its purpose for us each time we have used it.

Review Source
 
 

Clarke from Emerson Home Services
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Fairly pleased

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This is the easiest way we've found to quickly get customer signatures on new contracts or finance agreements. It is easy to customize emails so recipients recognize they are from us.

Cons

I do not see any strong disadvantages of the product, but there is a range of substitution products that can do the same functions at a better cost.

Review Source
 
 

Emerson from Emerson Home Services
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

The program works well and is easy to use if you have a good general knowledge of computers.

Pros

DocuSign has more than the ability to just send and receive documents to sign but we only used that feature. It is easy to upload the documents into the program and easy to send them to a customer. Our customers were a bit hesitant to use the program at first but with time they have warmed up to the idea of just clicking a button as opposed to waiting for a document to be mailed and then mailing it back to us.

Cons

The older generation of folks who don't use computers much either refuse to use the program or just have a hard time figuring out how to sign and send the document back through the program. It can be difficult to explain to the folks who aren't familiar with computers.

Review Source
 
 

David from Hunter Vision
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Docusign is a game changer!!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

What can I say..I use this daily!! This has been a game changer for me! Im in real estate, and deal with lots of paperwork. This has given me so much freedom!!

Cons

I can not think of a single con. This has been a fantastic app for me, and my business. Use it daily, and its very efficient!

Review Source
 
 

Jessica from Certified DEF
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Its a great way to get electronic signatures on needed documents. It saves time from the old mailing or faxing, but the great part, is its compliant and can be accepted as a legal signature

Cons

I cant think of many cons with Docusign. I wish it was a little bit easier to get it the way I want the documents to look, but appearance still looks professional

Review Source
 
 

Joelle from American Baptist College
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Signing Documents can be done Quickly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This software allows you to get documents signed easily and quickly without having to coral everyone together to do so. The signatures are delivered immediately and help when you're in a hurry to finish up paper work.

Cons

If you make a mistake with your signature and don't notice it until after you've already given the ok (I.e. You put your signature in the initial box and visa versa) it is nearly impossible to fix the issue. It also repeatedly keeps the mistakes across all devices. It diminishes the usual time taken to read what you're signing, meaning signing mistakes have a larger window to occur.

Review Source
 
 

Brett from Brett Middleton Digital
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great Contract Software, Big For A Reason

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Pretty easy to use, doesn't require a really technical person to setup.
Secure, have never had any issues with using it for contracts.
30 day trial.

Cons

The UX isnt quite as sleek as Hellosign and other newer players that have emerged. No free plan available.

Review Source
 
 

Jen from Quantum Business Solutions, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

DocuSign Signature on Documents

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

You can get a signature on a document which is considered a legal binding contract
It's relatively easy to use for the signer

Cons

For the user setting up the document it's an okay interface. There are easier software on the market at much less cost that do the same thing.

Review Source
 
 
 
Showing 1-20 of 945

Alexa from Fluid Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Easy to Use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like DocuSign because it is easy to use and keep track of documents.

Cons

I have not had any issues with DocuSign.

Review Source: Capterra
 


December 2018

December 2018

Electronic Signatures!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I love how this app allows you to send documents to those who may not be within reasonable distance or for those who are just always on the go. Having this software makes it easy to electronically sign documents.

Cons

I do not like the easy access of how the internet can have your signature, making it easy to copy other or even use this data for identity theft

Review Source: Capterra
 

Greg from Self Employed
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Best option for signing docs online

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Love the options, ease of use, and ability to save customizations.

Cons

I've never had a problem with this software.

Review Source: Capterra
 

Jen from Clearlink
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

DocuSign Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's so easy to send a document for a signature, it doesn't matter where in the world you are trying to get the signature from.

Cons

It can be a little strange for some of my older clients who don't trust the electronic signature services.

Review Source: Capterra
 


December 2018

December 2018

God bless DocuSign

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's so gosh darn easy to use. Simple and to the point.

Cons

I got nothing on this one. If I must, I wish the website was prettier, more hip.

Review Source: Capterra
 


December 2018

December 2018

Very practical for non-presence signatures

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software have saved our lifes! Regularly, we need our clients signatures for a lot of documents to sent to different government entities. Not only that, we also need to have corporate documents signed and agreements between our firm and clients to start our work. Most of our clients, are not within the US. Docusign makes every process speed up.

Cons

I have no complaints for this software. It works perfectly.

Review Source: Capterra
 

Guiliana from Brickell Law Group
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Great software to sign electronically!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

EASY TO USE AND FRIENDLY FOR CLIENTS WHO HAD NEVER USE IT!

Pros

The thing that I like the most about this software is that it is pretty friendly for all of our clients. We only have to set up the places where our clients need to sign and that's it, they receive an email an select the signature they want to use. As a matter of fact, we use this software every day for the signature of our engagement letter and we have been using the same program for years. It also allows you to keep a track of which of your documents have signed and which documents are still pending for signature.

Cons

I wouldn't change anything. It is very easy for us to set up the places of the signatures and it is also very easy to explain our clients how to use this software.

Review Source: Capterra
 

Harold from wearenovae
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

QUICK FORM OF DOCUMENTS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like you do not have to walk with so much paperwork or laps

Pros

Without a doubt it avoids you having to print, sign and scan a document to be able to send it by mail, you can do it at once, you sign it you send it. highly recommended

Cons

good tool I have nothing negative to add, it fulfills what was promised

Review Source: Capterra
 

Robin from Natural Gas & Energy
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Wonderful

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I use this product for most needs. Quick, easy, saves your signature, and emails you copies.

Cons

No complaints here. I wish more companies would use docusign.

Review Source: Capterra
 


December 2018

December 2018

My realtor used it when I rent my apartment

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It was fast and very great to sign important documents

Cons

I don't have any issue with it... I use it only a few times

Review Source: Capterra
 

Jennie from Care2Rock
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Great tool to send signatures virtually

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Faster to get documents through. Turnaround rates for signed documents have increased

Pros

So easy to create documents allowing the user to sign virtually.

Cons

Slight concern about validity of signatures

Review Source: Capterra
 


December 2018

December 2018

No more paper!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I love that I'm able to send a document to someone I'm needing a signature from, without them having to have this software. It also reduces paper and driving time.

Cons

It can be a little challenging at first to get set up.

Review Source: Capterra
 

Rachelle from Re/Max Select Associates
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Sign Documents and Communicate efficiently - remotely

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very very user friendly. Clients enjoy being able to review and sign documents without scheduling a ton of time of work or being away from family events.

Cons

nothing, this software is great. Clients have not complained.

Review Source: Capterra
 

chez from okchez
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

So Practical easy and quick!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

So Practical easy and quick. No need to think twice. Sign and done.

Cons

I do like all the features about this software.

Review Source: Capterra
 

Seth from Miller Counseling and Consulting
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

So easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great way to send your clients documents and have them returned in a secure and confidential way.

Cons

I’ve had no issues so far, easy to figure out.

Review Source: Capterra
 

tiffany from hubgroup
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

doc sign

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

its easy to use makes signing docs easier helped me a lot with signing docs for my home

Cons

nothing this is an awesome program to use

Review Source: Capterra
 

Dusti from MKTG
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

So much better than actual paperwork

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

1. This is such a tree-saver! It makes filling out tedious paperwork so much better when in a digital format like this.
2. Time-saver! I don't have to drive somewhere just to fill out paperwork needed, or drop off in the mail. You fill it out and the recipient has immediate access to it.

Cons

For the most part this software is spot on for my needs. There were a few times I noticed it being glitchy. I had filled out hiring paperwork for a company, and it was having trouble sending for some reason. That is the only time I have ever experienced the issue though, and I have used the software many times.

Review Source: Capterra
 

Blaise from JE Dunn
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Used for signing subcontracts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helps streamline document signing and authenticate signings as well.

Pros

Great tool to send and receive contracts. It makes the time so much shorter than mailing and waiting for them to mail back.

Cons

No real cons to talk about. User interface was very easy to get used to.

Review Source: Capterra
 

Crystal from Nationwide
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Perfect for small businesses

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Docusign is a great way to quickly and easily sign important documents, contracts and proposals. I work with several vendors from out of state and this allows me to sign time sensitive paperwork remotely and get it returned in minutes.

Cons

No cons to report, everything has been exactly what I need

Review Source: Capterra
 

Jennfier from Cato Companies
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

DocuSign

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Perfect 10 out of 10!

Pros

DocuSign has made functions in the office way more efficient when time sensitive information needs to be signed. It is very easy to send a document via email and it is a legal binding way of providing a signature. I use DocuSign weekly at minimum for banking and contracts.

Cons

I have not found anything with the software that I dislike.

Review Source: Capterra