DocuSign Software


 

DocuSign is a cloud-based electronic signature solution for organizations of all sizes and most industries. The platform can be used to sign various types of documents including business contracts, school permission slips, agreements and approvals.

Users can upload documents, email them to signers and specify the order in which individuals should sign. Tags can be added to indicate where the document should be signed. Signature fields can be embedded into websites and applications, as well as into documents.

The dashboard displays the status of all the documents sent for signing. Users can see which stage the document has reached in the signing process and send reminders for pending signatures. DocuSign also enables users to send and sign documents in multiple languages.

DocuSign offers a mobile application for iOS, Android and Windows devices. It is available on a monthly subscription basis that includes support via an online knowledge base and DocuSign's support community.

 

DocuSign - Dashboard
 
  • DocuSign - Dashboard
    Dashboard
  • DocuSign - Edit information
    Edit information
  • DocuSign - Upload documents
    Upload documents
  • DocuSign - Personal information
    Personal information
  • DocuSign - Templates
    Templates
Supported Operating System(s):
Web browser (OS agnostic)

744 Reviews of DocuSign

 

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Software Advice Reviews (69)
More Reviews (675)

Showing 1-20 of 69

Carla from VTG
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Docusign Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I really like the ease of using Docusign. It is very helpful and useful, especially when you need documents signed and you are unable to physically have something signed. I like that you can have all your documents in one place and it can provide you a trail of where your document is at when multiple parties are involved.

Cons

On the back end, in provides fields on a document, it wasn't very user-friendly and hard to accommodate the field space on a document. Plus I would like more training to understand all the functions of Docusign.

Review Source
 
 

Hanni from Health, Wellness and Fitness
Specialty: Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Customer service is one of the worst I'm ever seen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I will not renew once my subscription is up

Pros

The core features are easy to use. Sending documents and signing is straight forward. Everything works until you run into a snag you have to deal with customer service

Cons

Customer service is handled oversees. Besides language barrier I also found it frustrating that ever inquiry results in hanging on the phone for at least 30 minutes, being put on hold forever, and ending the call without a resolution. Trying to understand why my logo was gigantic although my file size was below max requirements or understanding simple notification features turned into a day full of frustrations.

Review Source
 
 

Don from ArcBest
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

Docusign is quick and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product

Pros

Docusign makes signing things from my phone or computer easier than previous applications. I highly recommend this product.

Cons

There are few cons to be found about Docusign. I think newer technology scares older generations, maybe marketing towards those older gens would help because the new gens are already using Docusign.

Review Source
 
 

Donald from ArcBest
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

Great program that works really well!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Absolutely great program with customizable or standardized signatures. Very efficient and easy to work with support should something go wrong.

Cons

Occasionally you get a blank for the signature that you have to reach out to support to resolve but they can do so quickly and over the phone.

Review Source
 
 

Madison from the ILRC
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Quick, Easy, Effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Docusign has been a huge help to our team. Our client files are easier to organize and it's much quicker to get paperwork completed with DocuSign as it is easy for individuals with any level of computer literacy.

Cons

The price tag is a bit high since we're a small nonprofit, but overall there aren't many cons. It would be nice if they added a feature to sense when a PDF form is uploaded with checkboxes already, though.

Review Source
 
 

Ben from International Neighbors
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

As a software sales company, docusign is a must. It helps you win business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

With docusign you no longer have to hang up the phone and hope that your potential new customer will sign the contract. You can send the contract over, review it with them and have them sign while on the phone. I've worked at companies with/without docusign and have witnessed the shortcomings of not having it, along with the good fortune (in more sales) that comes your way from having it.

Cons

For as good as docusign is, there are definitely customers of older demographics that are fearful of the technology.

Review Source
 
 

WILLIAM from Homevisors Group
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Don’t use this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is widely used and has been around a long time. I didn’t like the product but I have to use 200 characters

Cons

They keep charging your card. They have horrible cancellation policies. Took me two calls after cancelling online to get them to cancel the account. I hope they don’t charge again next month.

Review Source
 
 

Phil from Utah Valley Health & Wellness Magazine
Specialty: Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

convenient service for signatures

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have found this to be a good service that helps professionals gather signatures for documents that need to be signed.

Cons

The cost process isn't clear and not always worth doing it when we only require a few signatures per month and year. Would be good to have a smaller option for getting the digital signatures.

Review Source
 
 

Nicole from Campbell Real Estate Investments
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Everything Easier

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

DocuSign makes signing any form of contract so simple! I used Docusign for many of my forms for purchasing my home. This saved me so much time by not having to go down to my agents office. Docusign forms are emailed and at the click of a button you sign your name and send it right back. You always receive a copy back of your documents back which is nice for your records.

Cons

My only poor review would be the customer service. They do not seem to attend to your needs quickly and they are a pain to get in touch with!

Review Source
 
 

Rosie from Individual & Family Services
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

My go-to for document signing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Provides a convenient way to get signatures from business partners all over the world. Confidential and secure, I appreciate the "delegate" feature as most contracts need to make their way through several hands.

Cons

There isn't much not too like--DocuSign is easy, intuitive, and secure. My only complaint is that after I've delegated a contract to someone, I'd like to be able to recall it in case the contract terms are changed, but I haven't figured out how to do that yet.

Review Source
 
 

Samanth from Moakler Wealth Management
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

LOVE IT!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is so easy! It is a game-changer in our industry where signatures and paperwork is what it is all about. I don't know how we functioned without it.

Cons

I have yet to find a Con. I use it daily and I have not had any issues with it at all. I guess if I come across one I will have to review again.

Review Source
 
 

Shannon from TC Services
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Docusign made my life so much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service with Docusign is great as well. They respond in a timely manner and are very helpful. I believe you can use Docusign through a free trial for a bit as well!

Pros

Docusign is AWESOME! I can send candidates an application to fill out before they come in or send employee's basically anything they need to sign such as change of status request, time off request, written warnings, etc. This saves me time, saves them time and money since they don't have to drive to the office, and makes my life so much easier! All they have to do is open, fill all the blanks, and/or sign! I can add fields wherever they need to be, add a text box to include a note, place signing fields, and so much more. Definetely worth the price!

Cons

The only complaint I have with Docusign is that once a document is voided, there is no way to look it back up. For instance, if I send a candidate an application and they ignore it, I would like to be able to see the voided document and reason it was voided so that I don't send them the application a second time. It would just be nice to be able to refer back to the voided docs.

Review Source
 
 

Berkeley from Emerson Home Services
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Its very simple and is a game changer!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Its simple and effective to use!

Pros

Its very simple to use, i have used this software several times between my room mates and myself to have documents signed sense we are all usually working and do not have the time to get together all at once because our schedules never comply. I like the fact that it comes with templates that make it easier, and you can just edit them to whatever fits best for you!

Cons

I haven't found anything about the service that i don't like. It has served its purpose for us each time we have used it.

Review Source
 
 

Clarke from Emerson Home Services
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Fairly pleased

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This is the easiest way we've found to quickly get customer signatures on new contracts or finance agreements. It is easy to customize emails so recipients recognize they are from us.

Cons

I do not see any strong disadvantages of the product, but there is a range of substitution products that can do the same functions at a better cost.

Review Source
 
 

Emerson from Emerson Home Services
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

The program works well and is easy to use if you have a good general knowledge of computers.

Pros

DocuSign has more than the ability to just send and receive documents to sign but we only used that feature. It is easy to upload the documents into the program and easy to send them to a customer. Our customers were a bit hesitant to use the program at first but with time they have warmed up to the idea of just clicking a button as opposed to waiting for a document to be mailed and then mailing it back to us.

Cons

The older generation of folks who don't use computers much either refuse to use the program or just have a hard time figuring out how to sign and send the document back through the program. It can be difficult to explain to the folks who aren't familiar with computers.

Review Source
 
 

David from Hunter Vision
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Docusign is a game changer!!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

What can I say..I use this daily!! This has been a game changer for me! Im in real estate, and deal with lots of paperwork. This has given me so much freedom!!

Cons

I can not think of a single con. This has been a fantastic app for me, and my business. Use it daily, and its very efficient!

Review Source
 
 

Jessica from Certified DEF
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Its a great way to get electronic signatures on needed documents. It saves time from the old mailing or faxing, but the great part, is its compliant and can be accepted as a legal signature

Cons

I cant think of many cons with Docusign. I wish it was a little bit easier to get it the way I want the documents to look, but appearance still looks professional

Review Source
 
 

Joelle from American Baptist College
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Signing Documents can be done Quickly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This software allows you to get documents signed easily and quickly without having to coral everyone together to do so. The signatures are delivered immediately and help when you're in a hurry to finish up paper work.

Cons

If you make a mistake with your signature and don't notice it until after you've already given the ok (I.e. You put your signature in the initial box and visa versa) it is nearly impossible to fix the issue. It also repeatedly keeps the mistakes across all devices. It diminishes the usual time taken to read what you're signing, meaning signing mistakes have a larger window to occur.

Review Source
 
 

Brett from Brett Middleton Digital
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great Contract Software, Big For A Reason

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Pretty easy to use, doesn't require a really technical person to setup.
Secure, have never had any issues with using it for contracts.
30 day trial.

Cons

The UX isnt quite as sleek as Hellosign and other newer players that have emerged. No free plan available.

Review Source
 
 

Jen from Quantum Business Solutions, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

DocuSign Signature on Documents

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

You can get a signature on a document which is considered a legal binding contract
It's relatively easy to use for the signer

Cons

For the user setting up the document it's an okay interface. There are easier software on the market at much less cost that do the same thing.

Review Source
 
 
 
Showing 1-20 of 675

Bonnie from Wild Willy's ATV Rezort
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Easy to use, saves a lot of time.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Docusign is easy to use, great time saver. We were able to secure a loan without ever leaving the office.

Cons

We had no problems at all using Docusign.

Review Source: Capterra
 

Trevor from Easier Accounting
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great tool for professionals.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like the impression that sending a DocuSign to a client has on that client. I think that it shows that we care about having things done in an efficient and professional way.

Cons

I might just need to look into this more, but I would really enjoy a better notification feature to keep up to date on signed and aged documents.

Review Source: Capterra
 

TyNisha from Sier Investment Group, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Amazing and Easy To Implement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use this product weekly, if not daily. I love how you can personalize it and really come across as a professional to your clients/customers even remotely.


Cons

I wish there were some other features provided while filling out forms/documents, such as a way to bubble in a box or circle an option; however, this product is amazing as is.

Review Source: Capterra
 

Alvaro from Aquent
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

I LOVE IT!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used it for years, and I plan on continue using this app.

Pros

I could not like DocuSign more than what I already do. This is the simplest of apps to use and it makes the process of signing documents virtually VERY EASY. My hat goes off to the team who made this happen!

Cons

There is absolutely nothing that I don't like from this software. But if I were to pick one, I would say that maybe the pricing may be a bit too high for those under a budget.

Review Source: Capterra
 


October 2018

October 2018

Very simple, very efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Does exactly what is advertised, so much easier than the old print and sign and email or fax back

Cons

There is nothing to dislike about this. Will make your life so much easier!

Review Source: Capterra
 

Jill from Diamond Concessions
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Signing is a Cinch

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

DocuSign did exactly what it was meant for. I was able to upload my document and enter many various fields that I needed a customer to fill out and sign. Setting up the signature was easy. I was confused at how to input the other fields at first but I entered them and the customer was able to fill out the form exactly as the way I intended them to. I was very happy to receive the document back within a day with their signature. This software worked exactly as I had hoped.

Pros

It is not very complicated to use and it does exactly what it says it does.

Cons

Inputting the specific fields I wanted filled out was a little confusing.

Review Source: Capterra
 


October 2018

October 2018

Very Easy to use- Great Product

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It does exactly what it says it does! Safely & securly sign documents online

Cons

no cons that I can see. This is a great product for what you need to use it for

Review Source: Capterra
 

Adam from Relias
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

It's the solid standard

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

It's easy to use and track, very intuitive for signers, and notifies me when agreements have been completed.

Cons

The mobile app is not very good at all. It let's you see docs and whether they have been signed, but isn't very intuitive with regard to tracking and viewing history, etc.

Review Source: Capterra
 

Courtney from Rebath of Baltimore
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Overall easy to use for electronic signatures

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This is an easy to use system when needing to receive signatures quickly and electronically. Just a click of a few buttons and you are done!

Cons

I don't like that it asks you to sign in after you completed your signatures to preview your documents. Only because it can be confusing to customers and make them think they aren't finished signing without having to login after.

Review Source: Capterra
 

Antonio from PsdGoesHtml Inc.
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

My review of Docusign

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Powerful and useful

Pros

It's almost a standard for us to send documents and invoices and have them signed with DocuSign; it's widely known and trusted in the industry which is a huge plus

Cons

The user interface could use a bit of a refresh

Review Source: Capterra
 


October 2018

October 2018

Made life easier

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It was extremely helpful in speeding up the process of buying our house!

Cons

I didn’t have anything that I disliked about the app.

Review Source: Capterra
 

Soham from Snapdeal
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Product like these, make life easier :)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Who doesn't love to digitally sign documents w/o having to do that manually 100 of times.

Cons

Need more smart features similar to sign inside the app to avoid shuffling between apps.

Review Source: Capterra
 


October 2018

October 2018

Save Paper, Go Digital

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

By allowing clients to sign digitally, it saves paper, saves time and keeps processing moving at a very efficient pace which is obviously advantageous on both ends of a transaction.

Pros

Awesome tool for providing digital documents for official signatures. Solid security, user friendly.

Cons

There's nothing I like "least" about this product.

Review Source: Capterra
 


October 2018

October 2018

Get rid of pens forever

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The problem Docusign solves is a big one, I wish this would have come along sooner.

Cons

There are a lot of copy cat tools out there and not sure docusign is all that different from their competitors now.

Review Source: Capterra
 

Nicole from JCC schools
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Quick and Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very self explanatory and and user friendly. This makes my job so much easier especially when I have lots of documents that need to be signed.

Cons

There are always still some people that can't figure it out.

Review Source: Capterra
 

Tiffany from Oasis Outsourcing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

DocuSign is a deal closer

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like the flexibility of DocuSign. Our clients are able to sign the service agreement initiation request electronically from any device. If the signer is travelling, their is no delay to close the deal.

Cons

On occasion when a DocuSign must be voided and resent, I dislike the lag time to generate a new DocuSign agreement. The lag time is sometimes up to half an hour.

Review Source: Capterra
 


October 2018

October 2018

No need for scanning or faxing!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I love that DocuSign allows me to send and receive signed documents and to electronically sign them myself. It is secure and allows you to see a history of senders, recipients, and all changes to a document. I used this software daily when in the real estate industry! It saves time and paper because there is no need to print, scan, or fax anything.

Cons

I have never had any issues with DocuSign. I suppose the only drawback is that DocuSign could *potentially* be hacked but I find it an unlikely possibility.

Review Source: Capterra
 


October 2018

October 2018

Review of e-sign software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Overall, it is great software and I would highly recommend it. Both easy to learn and to use.

Pros

This software is easy to use. I did not spend a lot of time learning it. I could sign up and intuitively learn the software such that I was up and running quickly.

Cons

DocuSign offers a couple of formats for using the software. One format caters to realtors with the provision of transaction rooms. I did not find this format helpful at all. In fact it was confusing to me, so much so, that I switched back to the regular format.

Review Source: Capterra
 


October 2018

October 2018

Easy to use but always hesitant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use - it works well for certain applications

Cons

Always hesitant - feels like clicking on the link is going to download something unwanted

Review Source: Capterra
 

Ellen from AHS
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

Seems to be defacto standard in form signing

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I've used DocuSign a few times to sign forms sent electronically. It's super easy to use and set up as a signor. I haven't used it the other way (requested signatures from others) so I can't comment greatly on that.

In speaking with clients that use it regularly, they state that DocuSign has been a game changer for their industry. DocuSign has replaced faxing forms back and forth, with low quality and misplaced pages.

Cons

I didn't give a rating to cost as I'm not sure how expensive the product is, additionally I didn't rate customer support as I've never had to reach out to support. So both of those areas I can't comment on.

The big issue with DocuSign is adoption by people. Some people still don't trust electronic signatures or feel they are suitable. There are likely situations where an electronic signature isn't appropriate or legal, but those are probably few and far between.

Review Source: Capterra