About DocuSign

DocuSign is a cloud-based electronic signature solution for organizations of all sizes and most industries. The platform can be used to sign various types of documents including business contracts, school permission slips, agreements and approvals.

Users can upload documents, email them to signers and specify the order in which individuals should sign. Tags can be added to indicate where the document should be signed. Signature fields can be embedded into websites and applications, as well as into documents.

The dashboard displays the status of all the documents sent for signing. Users can see which stage the document has reached in the signing process and send reminders for pending signatures. DocuSign also enables users to send and sign documents in...


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Supported Operating System(s):

Web browser (OS agnostic)

3,599 Reviews of DocuSign

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(2,796)

2,796

4 stars

(726)

726

3 stars

(75)

75

2 stars

(8)

8

1 stars

(11)

11

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 3599 results

September 2019

Jonny from Crowdcube

Company Size: 51-200 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2019

Docusign Agreement Cloud - Secure, mobile, reliable

Docusign built confidence for me because the service support is so strong. The products works, is secure, trustworthy and reliable. It also works and operates well on desktop or mobile. Which is vital in todays business ecosystem.

Pros

The Docusign agreement cloud is an excellent esign solution. It integrates easily with software including Salesforce. The platform is simple to use navigate and send documents. The brand is trusted and recognised, which gives customer confidence. Whats really great is the technical support. Any issues they are well educated and understand the software. They also help save paper, trees and the planet!

Cons

Docusign have stayed true to esignature as a solution and do it really well. They do not offer proposal management and send like some other solutions which I would like to see under the brand to drive sales enablement.

February 2020

Loiane from Citibank

Company Size: 5,001-10,000 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2020

Embrace the future and stop wasting paper and time

Electronic document management is, honestly, a nightmare. Some groups still fax their documents... leaving the majority of us without a fax machine in the dark. Some groups send PDFs back and forth over email leaving a multitude of questions about how to print/scan the docs. DocuSign has made this all so much easier by simply requiring a browser. It even works for most users on a mobile device. Its a huge win and a huge step forward.

Pros

The DocuSign interface is flawless and clean. It's really easy to organized documents and apply templates. There are a number of great dashboard views that make it easy to track which documents are still pending or have been completed. Groups of documents can be made into a template that can be sent to an individual.

Cons

There are still cases where someone will have issues viewing/signing documents and that can be frustrating when I want so badly to depend on the software. This is likely due to outdated or non-standard hardware/software but everything that can be done to make the service more accessible is appreciated.

December 2019

Wayne from BHHS Fox & Roach, REALTORS

Company Size: 5,001-10,000 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

An invaluable tool that real estate agents can't survive without

DocuSign allows me and my clients to work together throughout a real estate transaction - even if we're not in the same room - or the same state for that matter. My clients continually praise its ease of use. A recent client was very reluctant to sign their documents electronically - but with a little encouragement, they did that first set of documents - like an experienced pro. Now, it's a competition between husband and wife to see who gets them done first. It's great that this "tool" we use for business - helps develop relationships with clients.

Pros

Intuitive and easy to use Robust features Real customer service

Cons

There isn't a default to local time zone for signers. For those who create an account after their initial signing, they have to go into their settings and update their time zone - or it defaults to PT.

September 2019

Ed from HERE Technologies

Company Size: 5,001-10,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

September 2019

Poor account/user management, poor bulk signing

Pros

- The one-off signature process is relatively strait forward - Pretty clean interface - Seems to have a decent API and integrate with other products

Cons

Speaking as an enterprise administrator, organization/sub-account/user management is a joke. It's certainly an afterthought after the basic product was created. Seems like they are bandaging it together rather than thoughtfully designing a solution that is robust and scalable. Even after countless emails, phone calls, screen shares, etc., basic operations have yet to be completed. Things are only getting worse. It's no wonder the service costs so much, all this money going into support must come from somewhere! Bulk signing is more like generating many single distributions. There's no way to mass void, mass correct, or track status of a single bulk request. Make a mistake sending to 1000 people? You'll need to void 1000 individual envelopes. There's other bugs and un-intuitive design decisions involved with the bulk send that I wont get into here. Other things worth noting - Activating additional sub-accounts forces a password reset for that user - Resetting passwords also requires resetting security questions - Adding an admin to an account does not use a select list of exiting users. Instead, the existing admin must manually type in a name/email address, and if that doesn't match an existing user, a new user is created. I personally ended up with 4 accounts tied to a single SSO email address. The structure is so convoluted, I'm having difficulty explaining it.

January 2020

Dysiree from ContactCRE

Company Size: 11-50 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Is DocuSign Worth It?

I had a very good experience with DocuSign. I will continue to use it as DocuSign is VERY USER FRIENDLY. Great for people who are not tech-savvy.

Pros

I use DocuSign on a daily basis I use it in signing simple to most important documents. I love that Docusign is accessible on any device, may it be phone, tablet or computer. And It is very user friendly, allowing our clients to sign contracts/agreements with ease. Docusign's design is very basic which makes it very easy to use. he immediate notification when a document get signed is really a great feature. I also love how easily we have integrated DocuSign to our company's software. Overall, I am very much contented with DocuSign. It is one of those app that delivers what they are programmed to do.

Cons

One of my main concerns with using Docusign is that the Document Storage expires really fast which means If you forget to download the file before it expires, you will lose it. It would also be really great if the toolbar could be customizable, but it isn't. And Lastly, I felt that DocuSign is a bit pricey for its functionality.