Efficient and easy platform for accepting online payments

Pros

PDCflow is a great platform for payment processing and digital signature solutions that every business need. The best feature of PDCflow is integration ability. It is compatible with most merchant services providers. It can also be integrated with other new created platforms thanks to application programming interface. It makes PDCflow unique platform with unlimited opportunities. PDCflow have bunch of other cool features. If online payment is not possible for customers, businesses can accept payments over the telephone too. It increases customer satisfaction and business revenue. Payment recurrence is also useful feature which saves time and money. PDCflow is cloud based payment and digital signature application which makes it possible to make payment and collect signature from a mobile device. Overall I recommend PDCflow if you want to be successful in ecommerce world.

Cons

My only concern is monthly fees. It can be high if you have less products to sell and ofcourse you will get less revenue. But if your business is doing good enough then PDCflow is absolutely for you. Newbies don’t give up so early because PDCflow gives you a great opportunity by offering one month trial period.

love PDC4U

Customer service are hands down some of the most awesome customer service reps ive worked with. they never make me feel dumb or slow because I (and we as in CCC) stay behind the times talking in terms of the tech world. I appreciate a business of your size working with a company of our size. I know a lot of companies wouldn't fool with us. I love your product and I'm the primary user of it. as long as things keep going as smoothly we will be staying with your company. FYI any telemarketers have to get through me to get to the representative and since I'm so very happy with your service....that almost never happens in regards to credit card software. thanks again for all you

Pros

easy to use, even those who aren't high tech users can master this with very little trouble

Cons

honestly my only problem is not being able to tab from my customer id to the username field. I swear that's my only problem now since you all fixed the number disappearing on the retry field on declined transactions.

We use it

There are a lot of features that we didn't know anything about. There is not a lot of customer education for new or existing features or products offered, particularly when there is no charge for additional options. Con: The exception report skips days and we miss batches until they're actually deposited, then we can go find them. This has been a persistent problem for months that we can't seem to get fixed. Con: The search process doesn't always bring the results it should. If searching by a name, the name should come up and it doesn't always. The date range or specific date doesn't always yield all the results either. Pro: Lots of customer-friendly features, but they could use some updating. Pro: System is fairly reliable. When it has gone down it's come back up quickly.

The Best~!

PDC is intuitive, intelligent, supportive, and dependable! I have trained many users to use this product and found it easy to teach and easy for new users to maneuver. As this product has expanded their service features, their communication, support, and knowledge base exceeds expectations at each encounter. The dependability PDC offers is phenomenal and in conjunction with the support, PDC is TOP NOTCH for sure!!

Great Service is a Bonus to the Great Product

We have used PDCFlow for over 10 years. They have anticipated our needs and have made advancements that have eased our collection processes. The credit card processing fees are reasonable, and with the added benefit of AMAZING customer service, we have found a perfect solution for our card processing.

Pros

The integration with our Collection Software, DAKCS and the ease of use of the online portal for the individual credit card payments.

Cons

Nothing at this time.

PDCflow

This software is integrated with DAKCS Software for collections and works well generally. Users choose the PDC screen with the DAKCS system and enter the appropriate information to process payments by telephone. Having this integrated saves a lot of time.

Pros

Ability to process credit card and ACH payments including recurring payments while remaining compliant with NACHA & EFTA

Cons

Lost track of recurring payment authorizations causing payments to fail.

PDCflow is my go to vendor for payment processing

Pros

The interface with our collection software makes the product great and a wonderful addition to our software. Their new web portal is easy to use!

Cons

My only complaint might be a personal problem. If i send an e-mail for help, they call. I would love a response to my question by e-mail so I can use it as a reference in the future.

Outstanding performance and support. PDCflow is a Winner!

Started using PDC4U to process credit/debit card payments in 2014 via web portal. Easy to use. Easy to research payments & excellent reporting. Selected a hosted financial system in 2015 that has PDC4U integrated. Seamless, fast transactions continue

Pros

Reliable , fast transaction processing, and PCI compliant.

Cons

None

Excellent customer service and prompt response. The support staff is the best.

Quick and easy.

Pros

First it does want it is supposed to do. Easy access and easy to use. My staff never has any problems in using this service

Cons

I haven't had any problems with this software. Plug it in and you are ready to go. I can't give any negative responses.

Financial Collection Agency of Anchorage, Inc.

These people are awesome to work with. great customer service and great product .. have never had to worry about banks .. that usually don't like collection agencies .. always quick to reply or help

Pros

easiness to use

Cons

don't know if I have a least

ACH batches

I logged the issue and almost in seconds I got a response and I knew someone was working on our problem. And they don't stop until it is done.

Solving a problem

In the support section, after trying several key words in the search box, I was unable to find a solution. I then sent my questions to the support staff and someone answered me right away with the solution. I had two more problems within a couple of days that I sent to the support staff and they were very helpful in resolving those problems as well.

Pros

the help/support section shows visuals as well as text to explain answers.

Cons

Nothing

Customer Service

They were fast in looking into our problem & getting fixed. They were friendly, they have always been fast on fixing what ever problem we have .

Pros

Fast customer service

Cons

None

Help getting my password

Overall the help was great, It was good having someone helping me until we got it. The downside was how much time was wasted on trying to log on for the first time. As a user and customer of this product I would defiantly recommend making it easier for a first time user to be able to log on and use it for the first time without this problem that I had.

Cons

What I like about least is that it took many times to log onto the program for the first time.

A brief review of PDCFlow

I will encourage users to for PDCflow software when it comes to the cloud-based digital signature solution!

Pros

The thing that I like the most about PDCFlow software is that it is simple, efficient, and a friendly software that encourages payments and gets signatures, thus making it an easy consumer experience so that a particular business get paid faster.

Cons

The thing that I like the least about PDCFlow software is that sometimes it gets a bit irritating when the software does not work properly. The customer support is sometimes a bit slow when it comes to aiding in a stressful situation.

Experience has been a bit of self-taught; however, Support has been responsive.

Software provides an easy tool to collect ACH payments from customers.

Pros

Software has several very useful tools such as the e-signature request and the option to create a recurring schedule from a one-time payment.

Cons

Software has areas that are not clear and require assistance from Support such as statuses of pending transactions. Also, it has been a challenge when transactions fail and we have to re-process the payment.

Do you want to talk about legendary service?

As my title subtly hints to, the PDCflow service has been amazing. They have an easy to use portal and great FAQ's that can answer most of your questions. Sure, you are thinking "That's nice. Everybody does that now"...and I agree. PDCflow, however, has a support staff that you get to talk to on the phone (without fighting IVR trees or oversees lines or unintelligible accents) that is knowledgeable and able to answer your questions - which they do promptly. I found the pricing a bit expensive, but I believe it to be worth it for the reduction in headaches.

I love the product but for a small business like ours, the price just a tad bit high.

Pros

Honestly, I love everything about this program. It is easy to use, the feature is simple especially if you are not a computer savvy.

Cons

My only problem is the price. We don't use the program that much, probably only twice a month. And the price that the company offered is just too expensive. Our company is not big. It's a start up, so to pay monthly is just too much.

We were hoping to view bank names from our customers

I can't say there are any benefits over our last software.

Pros

This software is not complicated to use. The links are pretty straight forward. Customer service responds promptly

Cons

We can't view the name of the bank our customer uses. We would like the name of the bank to show on the receipt.

Long Term Satisfied Customer

We have been a customer of PDCflow since 2008. The product is easy to use and roll out to multiple users. When we were looking for a new option that was not previously available, they were quick to come up with a solution and get it implemented. While we have had very few issues with the product or service, any issues are quickly and professional addressed by their customer support. We are very pleased with PDCflow and can highly recommend their services.