About SignNow


SignNow is a cloud-based e-signature solution for small, midsize and large businesses. It provides form templates, email notifications, two-factor authentication and several export options.

Built-in templates can be used to setup the document, and may also be customized per user requirements. The software maintains an audit log that displays the entire document creation and signing history for verification purposes. Users can also view the details such as IP addresses, date of signing and the device used for creating or signing the document.

Mobile apps for Android and iOS devices enable users to complete documents remotely. Custom branding, bulk send tools, a kiosk mode for mobile use and the creation of signing links are also included. SignNow can be integrated with programs such as Salesforce, Office 365, Google Apps and Google Drive.

SignNow is available on a monthly subscription basis that includes support via online knowledge base.



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Supported Operating System(s):

Web browser (OS agnostic)

312 Reviews of SignNow

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(219)

4 stars

(77)

3 stars

(13)

2 stars

(3)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 312 reviews

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July 2018

Yeni from Autodesk

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

July 2018

Efficient and fairly priced.

Pros

Sign-now provides my organization access to its security and integration features which puts the deployment of legally binding and widely accepted e-signature across devices on our fingertips.
With Signnow, we have been able to create a resilient and scalable electronic digital workflow and automated paperwork across all engagements with clients and partners.Resulting in a faster paperwork process in all of our dealings. I especially cherish the bulk invite feature , which enable us send invites to multiple persons all at once ,by simply creating a single paperwork template and uploading a list of people we'd like to append their signature to the paperwork. This works perfectly in situations where multiple persons are needed to sign a paperwork.

Cons

Quality of support is very slow and just not good enough. We will like to get responses to concerns and setbacks we encounter on this tool in a matter of hours ,rather than days ; which is the norm with the Signnow support team as of this time.

April 2019

Mark from Collateral

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

2.0

Functionality

4.0

April 2019

Perfect for people with low volume of e-signatures

We've had a great experience. However, they changed their plan design and when doing so, it bumped me out of phone support and down to email only support.

Pros

SignNow is affordable yet give some very advanced features. My favorite feature is where you can create a link for people to access a reoccurring form to fill out. This is very helpful when selling insurance over the internet. People come to my website and buy insurance without me involved.

Cons

Simple tasks such as selecting multiple documents at once or deleting batches of documents isn't available. You would think something this simple would be included. Perhaps they will add this in the future.

Response from SignNow

Replied April 2019

Dear Mark, many thanks for your detailed feedback from an experienced user of SignNow! We are happy to know you find signing links' generation convenient and handy for your business :) I'll pass your comments about selecting/deleting multiple documents to our developers team! Thanks again!

January 2019

Jen from Excalibur Transport Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Right for my Business

I love the fact that I just don’t have to print contracts anymore and save paper that way and this app has helped me with that.

Pros

It’s easy to use , all of my documents are right there for me to see , I can keep them for as long as I want to and don’t have to delete them. I also really like the option that I can use it as businesses and personal . Changing the Signaturs it’s super easy . Al around a great app .

Cons

Right now I liked the option where it would keep track of what I have written so I don’t have to repeat my self , I fill out a lot of forms and all the time it’s not address and all that fun stuff and I just loved the optin where I could see what I had written before so I just tap on that . Now I have to fill it out each time and it’s so time consuming. That’s the only thing I’m not all to happy about .

April 2019

Ashley from Roofsimple, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

April 2019

Good for getting signatures

We're using it more for signing and sending documents to the insurance companies and having them sign and send them back. The experience in that aspect has been good.

Pros

It makes getting signatures from customers easy by being able to upload the document and add form fields for them to fill out/sign and then send electronically for them to complete.

Cons

Our company does better with software that allows you to pull up the form in the field and fill out while with the customer. However, this is great for using if the customer is unable to complete the information in person.

Response from SignNow

Replied April 2019

Dear Ashley, we are happy to read about your positive experience with SignNow! Actually, you can also use SignNow in the field too! This is called in-person e-signing, or Kiosk Mode. Here is the instruction with screenshots: https://www.signnow.com/features/turn-on-the-kiosk-mode-on-ipad-to-collect-signatures Hope this helps!

January 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

SignNow is a life saver! Convenient, easy to use... my clients love it!

Pros

With buyers and sellers all over the country and the globe, being able to sign listing and purchase agreements electronically is a must. SignNow is convenient, easy to use, and my clients love it. Being able to use the app on my mobile device has changed my business for the better. I will never look back!

Cons

If I could change one thing about the software, I would add an auto-populate setting on iPhone to where you wouldnt have to type in the destination email address every time. If the contact isnt in your existing phone book, you have to type in the email address manually. Thats fine, but its easy to transpose a letter or number and then have the incorrect signer.

January 2019

Arauna from Heimataura Polynesian Tattoo

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

January 2019

So far the best signing application for my business!

I love it. Since I open my business, a tattoo shop, I wanted to use less paper for all consent forms needed to be signed by my customers and tattoo artists in the shop. I’ve look online and done lots of research about software or applications that it easy to use and share. I’ve tried many software and apps. and after all SignNow was the best.

Pros

The software is easy to use for anyone from beginner to pro.
Works well on all my devices. I use mostly from my tablet an IPad and on my IPhone. Sharing, sending, printing anywhere anytime make it very easy for myself and to my customers.

Cons

I wish when Sending and sharing the sign file via email it doesn’t show the software title.

May 2019

Joseph from JGKM Development

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

SignNow - Effective and Affordable

We were looking for a way to automate our lease signing process that was efficient, reasonably priced and legally binding. SignNow fulfilled these requirements for us and also lends a bit of credibility and professionalism to this process in the eyes of our clients.

Pros

SignNow is fairly easy to use. What I like most is that this software allows me to automate a process that used to take time and much effort. To get our commercial office leases signed, we either had to meet in person (a half a day's trip) with tenant or PDF documents, email them back and forth, print them out and re-scan for signatures. With SignNow, we can create documents to sign and store on their website. There is a trail of who has signed and who hasn't signed. No printing out or re-scan necessary. Just save PDF document to folder of choice when fully signed.

Cons

Nothing really. It does take a little time to figure out how to insert, setup and align fields within a document but once it's learned, it's simple.

December 2017

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

December 2017

A good e-sign solution that is really affordable.

A good e-sign product that isn't expensive.

Pros

Features that allow smart signing by URL and robust validation options. They also offer a cool feature called a signing link which makes it easy to use a tiny URL instead of a long one.

Cons

Support is pretty slow. Also, for a year or so they were constantly changing between two brands, SignNow and CudaSign. I think they were switching from one to the other, then decided to revert back. Sometimes this caused confusion as links changed and logins didn't work, since we were attempting to login to one URL when it changed to another.

January 2019

Sharon from Family Law Advice Center, P.A.

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Easy to use. Great value.

When I started my business, I needed to find a digital signing solution for a low cost... so even though I had never heard of this program, I decided to give it a try instead of using one of the more well-known digital signing programs. My business is small, and I don't need digital signing on a daily basis. So, the lower price very much attracted me. And ultimately, I'm very glad I gave it a shot. It has definitely met my needs and is affordable. Also, there was one occasion when I needed to contact customer service because I changed my e-mail address, which caused a billing error. I sent an email to customer service, and the issue was resolved very promptly and easily.

Pros

The program is quite easy to use and navigate. And it appears my clients find it easy to use as well. I've never had any complaints or questions from them.

Cons

The only thing I have difficulty with is the editing tools box... it can be moved side to side so you can see your document, but not up and down. The bottom portion of the editing tool box gets cut off by my Windows task bar at the bottom of my screen, and since I can't move the box up, I can't access the tools in the lower portion.

January 2018

Michael from Nice Guy Technology LLC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Easy to use service that we use daily to have clients sign service agreements.

Pros

My favorite feature of the software is the ability to upload a PDF to the website and invite others to sign electronically. It makes life really easy for us to have clients sign the service agreement before we get out to their house.

Cons

The thing I like the least is the fact that I am paying for the service multiple times because I subscribed through the App Store on my iPad and I also am paying for the service through their website. I need to deal with this but always forget.

May 2019

Kathy from Cleaver-Brooks, Inc.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

May 2019

Love this App!!

I use the app to add my signature as an approver to business documents. Once I do this it is so easy for me to email the signed form. Love this app!

Pros

So easy to use. I can use it when I am traveling on company business!

Cons

Only one thing - I would like to add my electronic signature as a picture - so that my signature looks better.

Response from SignNow

Replied May 2019

Dear Kathy, many thanks for your positive feedback! And actually, you CAN have your e-signature be a picture! Here is the screenshot: https://prnt.sc/njxasn Once you are about to e-sign, choose the tab Upload. There you can upload the already available image of your e-signature, you can also make a photo of your signature on another document, or you can scan the image of your signature. Hope this helps!

December 2017

Cristina from A Devoted Heart, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

December 2017

Easy to use service allowing me to conduct business where ever I am.

The ability to sign forms even when I am not in the office which is quite often due to all the work I do in the field.

Pros

I have been using the system for over a year now. It allows me to conduct business no matter if I am in the office or not. I have to sign medical consent forms for my clients and this allows me to do so no matter where I am. I use both the mobile app and the online desktop version.

Cons

I really like the functionality of the software. I only wish that I can choose the color of the ink when using the desktop version. I also would like to be able to control the thickness of my signature. I find it a bit too bold.

December 2017

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

December 2017

Heavy user of SignNow.

Ability to quickly garner signatures from around the world.

Pros

Easy to manage documents and status of signatures. Ability to store email address for frequent signers.

Cons

Unable to toggle between signing details near the signature on final document, or at the end of the document on a separate sheet. Some large files are very cumbersome to deal with. Would also be nice to have a central repository of documents from which documents with details can be downloaded by any approved user.

May 2019

Karen from Travel Xperts

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support