About FireDrum

FireDrum is a cloud-based email marketing tool designed for businesses of all sizes. It offers email design, list management, member reporting and campaign reporting functionalities within a suite.

The FireDrum editor allows users to design emails using a drag-and-drop interface. Users can also add images to their emails with the help of Pixabay integration. The list management feature lets users import contacts from CSV files and create segmented lists based on member information such as age and location.

Users can track email open rates and click-through rates of their campaigns in the real time. FireDrum also allows users to track subscriber activities, and it integrates with social media sites include Twitter, Facebook and LinkedIn. Users can also...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

210 Reviews of FireDrum

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(128)

128

4 stars

(60)

60

3 stars

(20)

20

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 210 results

September 2018

Eric from Viking Web Group

Verified Reviewer

Company Size: 2-10 employees

Industry: Graphic Design

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Ease of Use

Simple to send out newsletters whether you have 100 subscribers or 25,000. Their stats dashboard makes it easy to keep up with things, especially what subscribers are most interested in. We have had an excellent experience with this company.

Pros

I have been using Firedrum Email Marketing for quite awhile. The online software used to be somewhat difficult to work with but the people at Firedrum have made it mush easier to use and more simplistic. They have cut my time sending out our newsletters substantially by consistently upgrading their software. I am very pleased with their ability to keep their service on the cutting edge. I would highly recommend them.

Cons

How difficult the software used to be but it is not any longer. I have absolutely no cons to list for their service.

Response from FireDrum Email Marketing

Replied September 2018

Thank you, Eric, We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist

September 2018

Betty from Winn School of Real Estate LLC

Company Size: 1 employee

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2018

FireDrum Took My Marketing to the Next Level

I use Outlook and you can't send out to over 50 contacts at a time. I have grown to nearly 600 contacts and need to be able to do my marketing effortlessly and FireDrum does that for me. Also, I own a real estate licensing school and tell all my students about FireDrum... hope you are getting a lot of business.

Pros

I like that my campaigns are always available to change for the next class I am offering. I very seldom have to create a new one. However, now that I know how to create them, I can do so in very little time.

Cons

It is not the software... it is the lack of customer service on the weekends. A a sole proprietor I often set my marketing up on the weekends and if things go a wry I have to wait for help. Maybe that has changed because, frankly I haven't have any issues for some time now. On the upside of that, once issues are discovered they are correctly quickly.

Response from FireDrum Email Marketing

Replied September 2018

Thank you, Betty, We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! I am sorry to hear about the lack of service on the weekend and I wanted to let you know that I will mention this to the support team. I also wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist

May 2018

moses from self employed

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

May 2018

Signing up to FireDrum and setting up an email campaign is as seamless and painless as I hoped

Ease of sending out emails without much hustle. It is very easy to manually add lists or to import from third party sites There are a number of customer care channels that really reduces time spent looking for solutions to problems FireDrum is generally a good and affordable service.

Pros

I loved the fact that they offer email templates to ease the creation of email accounts. The delivery rate on our emails was quite satisfactory with the majority of them getting past spam filters. The tutorials that appeared when setting up campaigns were well timed, helpful and non-intrusive. The animated drag drop and preview features really helped the non technical members of the team create professional looking emails within a really short time. The last page where one has to confirm details before publication is a nice touch that I haven't seen in many competing services. It helped us make sure that all details were in order, a lot of mistakes were found and corrected in this final page

Cons

the dashboard is quite cluttered making it hard for a new user to know what they should be focusing on. The bright red bars at the top and bottom of the page aren't exactly visually appealing. I feel that the messages being portrayed in these red bands could be done with a pop up on the site or sent as a form of notification email. While the functionality of the service is on point, the UI badly needs a makeover. I would have loved the free plan to have a higher sending limit. 100 is too low when you consider competitors in the space

September 2018

Timarie from McMarketing Company

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Been using FireDrum for over 10 years and they are best practices!

What a fantastic team! the entire support staff, FireDrum goes above and beyond to make sure my team and I are satisfied and that any problems we face are addressed and rectified within 24 hours. We really couldn't ask for a better partner.

Pros

Our agency uses FireDrum as a solution for many of our in-house clients and we do so with complete confidence. We like that we have the choice of a DIY method or a fully managed, customized service and we can adapt for each of our clients based upon their respective needs/wishes. Additionally, the fact that FireDrum continues to add functionality and value to its software just allows us to pass that value onto our clients. It's not just another email marketing platform...it is so much more. As an example, we now have the ability to implement automated drip campaigns! FireDrum does not disappoint, and the affordability makes it an even smarter choice for us all.

Cons

I think some parts of it aren't labeled logically, but I also feel that is a personal preference.

Response from FireDrum Email Marketing

Replied September 2018

Thank you, Timarie! We are so happy to hear that you've had a positive experience with us! We hope that you can use FireDrum for all of your marketing needs. I wanted to let you know that I'm currently scheduling account reviews to help with open rates, clicks, and deliverability. I'd love to help your clients succeed. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist

September 2018

sheryll from Adopt America Foundation

Verified Reviewer

Company Size: 2-10 employees

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

September 2018

*****Serious Results******

Its a good software, that actually got me results, finally not just another online scam!

Pros

This software was pretty easy to use, and I got results, its definitely worth using especially if your like me and you have tried a billion other things, none of which worked, the anticipation is crazy! This one works!

Cons

It costs a little bit but it was well worth it!

Response from FireDrum Email Marketing

Replied September 2018

Thank you, Sheryll, We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist