Omnisend Software


 

Ominsend is a cloud-based email marketing solution for small and midsize ecommerce businesses. It helps users to design email campaigns, review their performance and manage their interactions with visitors and customers.

Omnisend features built-in forms that capture visitor information which helps users to personalize messages and provide visitors with different incentives and discounts. The solution also offers customer experience functionalities such as cart recovery, order confirmation, order follow up, birthday emails and more.

Subscriber segmentation tools allow users to send targeted messages to specific groups. A built-in content editor is also included. Users can generate reports based on real-time analytics, and integrations with Shopify, Tictail, Magneto, WooCommerce, PrestaShop and other ecommerce platforms are supported.

Services are offered on a monthly subscription basis that includes support via email, live chat and an online knowledge base.

 

Omnisend - Reports
 
  • Omnisend - Reports
    Reports
Supported Operating System(s):
Web browser (OS agnostic)

175 Reviews of Omnisend

Showing 1-20 of 175

 

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my from Gavin Luxe
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Easy to use.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

What I like about omnisend is the ease of use . I like the templates as well as the suggested work flows that are presented.

Cons

Currently there are no cons that come to mind.

Review Source: Capterra
 

caitlin from LoveJadeRuby
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Review Soundest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everything so far has been great!

Pros

The ease of use. I like the different templates.

Cons

The price. I've never paid for an email list before .

Review Source: Capterra
 

Daniel from Bump Franchising, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great platform for Shopify users

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use Shopify and this integrates seamlessly so that is awesome

Cons

There could be better templates to use for emails

Review Source: Capterra
 


October 2018

October 2018

Great Features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has been a great experience thus far, the customer service has been amazing, which is so crucial to any successful business.

Pros

The app is very easy to navigate and has great features like the automation workflow and popup forms as well as the wheel of fortune. It has great potential to increase sales on my website and I can't wait to see the positive results it will give me.

Cons

A longer free trial to test out the software more thoroughly

Review Source: Capterra
 

Paige from American Beagle Boutique
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Better than any other app of it's kind

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Omnisend has allowed me to run a professional site with smooth automated email and marketing operations. I haven't had to worry about a thing with Omnisend since setting it up.

Pros

This app is easy to use, and actually gets the job done. I tried a couple of other applications with high reviews before this one but they all had problems, such as not sending my new email subscribers their welcome email with discount codes until almost 2 hours after they subscribed!! Not with Omnisend- it's been quick and professional every step of the way. Not to mention the designs for the emails and pop ups are the best out there!

Cons

After the free trial, you do have to pay to continue to use many of the features, which you don't have to do with many of it's competitors. However, you get what you pay for, and Omnisend is the best.

Review Source: Capterra
 

Lorenzo from TraciLoren, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

My favorite App

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The email campaign functionality of this app goes perfect with what I am trying to accomplish. I always get conversions when I send out campaigns.

Pros

This is the only app that I have that pays for itself with little maintenance!

Cons

The only real con, if you had to call it that, is that you have to pay to use all of the features. However, It is well worth it for the value and pays for itself.

Review Source: Capterra
 

Cody from Ecommerce Brand Academy
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

I own 150+ Shopify stores and it is the Only Email Marketing Platform I will USE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No complaints! I switched all my stores from Mailchimp or klaviyo to Omnisend and it is the only thing I will use!

Pros

The functionality and automation sequences are amazing!

Cons

Segmenting the lists and setting resends to unopens automatically, but that function is coming I hope!

Review Source: Capterra
 

chuk from www.fear0.com
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Easy to use if you have shopify

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great for it's value.

Pros

Easy integration
Hand on workflow
Easy to understand

Cons

product will be available to drag and drop

Review Source: Capterra
 

Jay from Brew2Bottle
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Omnisend - would recommend!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As we are a new business, we are still gaining subscribers etc, but omnisend makes it very easy to do with easy to use forms, and great emails.

Pros

very easy to use
all the needed features
great customer support
decent price

Cons

not a huge amount of customization on the templates, but they still look good

Review Source: Capterra
 

Travis from Creactive Kids
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

So far, so great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to set up. Extremely easy to set up workflow. Seamless integration with Bigcommerce.

Cons

Would be nice if the trial was 30 days instead of 14

Review Source: Capterra
 

Patty from Semi gloss nyc
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use and the final product looks pretty good.

Cons

I wish I could customize more- like upload a font of have more elegant choices (I’m in the fashion industry).

Review Source: Capterra
 

CHRISTINE from L'Atelier Floral
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Amazing app!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Very easy to understand and the templates are beautiful. It's great to be able to see the datas of how my campaigns went and to actually see results with my sales.

Cons

It would be nice if we could actually send mails in different languages - or have some kind of direct translations within the app.

Review Source: Capterra
 

Okere from Self-employed
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Why i Think Omnisend is Great

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

The User Interface is very easy to understand and follow through
Fast and efficient email delivery
Good and friendly support staffs

Cons

I really don't think i have found anything i least like about the software. I love virtually every feature.

Review Source: Capterra
 

Henry from Yuniti
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Wonderful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and simple to integrate to shopify!

Cons

Templates for pop-ups are to fully customizable.

Review Source: Capterra
 

Justin from Six Shooter Group
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Amazing and Great!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use and functionality and ability for a new person to use it.

Cons

Price... I think e-mail sending software's (all of them) in general has got out of control with price.

Review Source: Capterra
 


October 2018

October 2018

I think I will like it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service has been great about trying to help make this work so I can switch over and use their oroduct.

Pros

I like the layout and the reports and building automations seams so far a lot easier then Mailchimp which I have been is using for 5 years. A test email had better open and click thru rates then I have seen in quite some time since MC started making a lot of changes over the last year.

Cons

Been difficult to get set up on my BigCommerce site. There is a direct setup thru BC but to get some functions like the welcome email to trigger it involves quite a bit and a week into it still not working :(

Review Source: Capterra
 

Darrel from Butterflyers, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Best Email Newsletter Service there is!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, I love Omnisend and will continue to use it for years to come!

Pros

I love that Omnisend allows people to use the service for free and still gives them access to many very powerful tools.

Cons

The limit on how many emails can be sent per day on the free plan is understandable but they way you have to split your email list makes it very difficult to keep up on people who unsubscribe.

Review Source: Capterra
 

Jordan from Camping Life
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Plug-and-play email marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Super easy to use, great automation sequences, love the bonus features like email capture pop-ups

Cons

Don't love that some of the advanced segmentation features are limited to the higher-priced subscription tier

Review Source: Capterra
 

Erika from Mulieri Boutique
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Awesome app for Shopify!
It’s super easy to create content and campains.

Cons

There are no negative experiences with this app.

Review Source: Capterra
 

Mavis from Mavie. Cosmetics
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Perfect platform for ecommerce email marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

customer support is always prompt and responsive!

Pros

automated features, templates tailored to ecommerce-use, prompt customer support. already recommended it to a couple friends who are looking to start their own online store.

Cons

would love to have an automated workflow for customers to sign up for out-of-stock items and receive an email notification once it's back in stock.

Review Source: Capterra